Something Every RX-8 owner should hear/watch(New Info)
08-06-2006, 05:21 AM
#301
Super Moderator
Originally Posted by tiggerlee
The problems I experienced with my dealership were not "perceived" but were in fact reality.
The comments made in the video(which I publically viewed
) only served to bolster some of those very negative opinions I developed.
With all due respect to you, your praise of all things Mazda appears to me to be a bit biased considering your past employment. That said, you are
entitled to your own opinion and you seem sincere but, don't be too suprised that not everyone else will feel the same.
The comments made in the video(which I publically viewed
) only served to bolster some of those very negative opinions I developed.With all due respect to you, your praise of all things Mazda appears to me to be a bit biased considering your past employment. That said, you are
entitled to your own opinion and you seem sincere but, don't be too suprised that not everyone else will feel the same.
I have never said that ALL Mazda dealers are the best, or that Mazda's are the ONLY worthy brand/car in the marketplace, but, from my experience they do it better than most, and I would call that for most Japanese brand/made cars.
Yes, there are many RX-8 owners that have had issues with the car, after all the US would have the largest vehicle park of RX-8's anywhere in the world, and yes at times the rotary can be temperamental, but what I found is that many so called problems can be owner related, how they maintain the car, correct fuels, oil maintenence, regular preventative maintenence servicing etc...
Yes there have been a few problems with the car as in RECALLS and faults, but, no more than any other Mazda, take a look at finishlineperformane website will reveal that RECALLS exist for Mazda 3,5,6,MX-5 etc.
For anyone to then suggest that the RX-8 is a flawed vehicle are wrong IMO.
Over the years what I found and what impressed me about Mazda and Mazda Japan is how they stand by their product with extended warranties on many issues and problems that occur with their product.
08-06-2006, 07:18 AM
#302
Bummed, but bring on OU!
Originally Posted by ASH8
Yes, there are many RX-8 owners that have had issues with the car, after all the US would have the largest vehicle park of RX-8's anywhere in the world, and yes at times the rotary can be temperamental, but what I found is that many so called problems can be owner related, how they maintain the car, correct fuels, oil maintenence, regular preventative maintenence servicing etc...
Yes there have been a few problems with the car as in RECALLS and faults, but, no more than any other Mazda, take a look at finishlineperformane website will reveal that RECALLS exist for Mazda 3,5,6,MX-5 etc.
For anyone to then suggest that the RX-8 is a flawed vehicle are wrong IMO.
Yes there have been a few problems with the car as in RECALLS and faults, but, no more than any other Mazda, take a look at finishlineperformane website will reveal that RECALLS exist for Mazda 3,5,6,MX-5 etc.
For anyone to then suggest that the RX-8 is a flawed vehicle are wrong IMO.
08-06-2006, 09:27 AM
#303
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While many here in the US have not had problems with the car, it is not the car itself that is the issue, so it doesn't matter where it's made. Seeing how MAZDA NORTH AMERICA is a totally different division of Mazda then Mazda Europe, there are going to be different policies and operations each employs. You cannot compare the two, just like you cannot compare that GM is doing well in europe and not to good in the US.
23% retention rate for Mazda in the US. That means out of almost 5 people who bought a mazda, only 1 will buy another. That is a horrible rate, which only Isuzu did worse. That number reflects not only the car but the service recieved by the customer, and seeing how Mazda cars are doing well in most markets, and it being the same car, I would deduce that the majority of people not buying another mazda may have to do with it's service of it's dealerships here in the US.
It doesn't matter if you make a good car if your service is bad. Now, I'm not talking about a lemon car thats in the shop every week, but I do realize that cars break, but as long as I know that the maker will stand by that car and fix it when it does break, then I am satisfied. I do not get that feeling of confidence from Mazda...
23% retention rate for Mazda in the US. That means out of almost 5 people who bought a mazda, only 1 will buy another. That is a horrible rate, which only Isuzu did worse. That number reflects not only the car but the service recieved by the customer, and seeing how Mazda cars are doing well in most markets, and it being the same car, I would deduce that the majority of people not buying another mazda may have to do with it's service of it's dealerships here in the US.
It doesn't matter if you make a good car if your service is bad. Now, I'm not talking about a lemon car thats in the shop every week, but I do realize that cars break, but as long as I know that the maker will stand by that car and fix it when it does break, then I am satisfied. I do not get that feeling of confidence from Mazda...
08-06-2006, 11:35 AM
#305
Registered
ford management is infecting Mazda dealers?
i am just a dumb old okie but it seems that the ford mind set is infecting mazda dealers. i point to ford and gm losing market share while others are taking over. the only lemons (new cars) i have had in my life have been ford and gm.
it is my hope that mazda management in japan will resist the ford thinking
it is my hope that mazda management in japan will resist the ford thinking
08-06-2006, 11:43 AM
#306
Administrator
Thread Starter
ash rotor and others who have made the point-
of course i understood the ramifications of posting this in public. i knew that when it got out it could hurt the "reputation" of the rx-8 in some peopels eyes as well as mazda's. I thought about it for days and had great reservations about do so.
i am a huge fan of this car and Mazda for building it and the other great product they are building as anyone viewing this forum could easily see. My freinds could tell you the same. I enjoy crowing about their advances in "bio plastics" and pedestrian freindly hoods and enviromentally freindly painting etc etc. In fact id love it if they would just pay me to do that.
So i talked it over with people. A couple freinds and a few media people i correspond with. Everyone was in agreement that this looks like turning the back on 8 owners in the states. And a few were right also when they said Mazda should be given the right to respond. I had Jeremy's email and phone from contacts in the past. So i tried for a over aweek with 3 emails and a phone call. He didnt even respond with a "ill get back to you". I sincerely wanted to post a Mazda response with my initial post so that peole could have a better understanding of the video. Maybe i should have given him more time and had i been thinking about that ship wreck etc i probably would have. I took the silence as just that. I still didnt like writing the post, as i said, but really i feel i have an obligation to people here.
People here trust me to bring information to them. Some of you may not understand that but tha ttrust is important to me. So i couldnt hold back potenially damaging info that is so important to people just because some people on other forums may dislike th e8 ven mor ethan they seem to now. That doesn tmatter to me at all when i have people on this forum having bad experiences with their dealers now. I had an obligation to post this and i did.
Some of you may feel Jeremy Barnes' response was just coporate bs. i can tell you that i feel he is a sincere individual who responded as openly as he could given corporate restrictions. I believe his response was honest and sincere and should be trusted. Did it go far enough.? probably not, but now they and we are both aware of the greater situation and we can all keep a closer eye on it. I posted adresses and names earleir. When you have issues with dealer service make sure you are heard thu email phone calls and snail mails.
of course i understood the ramifications of posting this in public. i knew that when it got out it could hurt the "reputation" of the rx-8 in some peopels eyes as well as mazda's. I thought about it for days and had great reservations about do so.
i am a huge fan of this car and Mazda for building it and the other great product they are building as anyone viewing this forum could easily see. My freinds could tell you the same. I enjoy crowing about their advances in "bio plastics" and pedestrian freindly hoods and enviromentally freindly painting etc etc. In fact id love it if they would just pay me to do that.
So i talked it over with people. A couple freinds and a few media people i correspond with. Everyone was in agreement that this looks like turning the back on 8 owners in the states. And a few were right also when they said Mazda should be given the right to respond. I had Jeremy's email and phone from contacts in the past. So i tried for a over aweek with 3 emails and a phone call. He didnt even respond with a "ill get back to you". I sincerely wanted to post a Mazda response with my initial post so that peole could have a better understanding of the video. Maybe i should have given him more time and had i been thinking about that ship wreck etc i probably would have. I took the silence as just that. I still didnt like writing the post, as i said, but really i feel i have an obligation to people here.
People here trust me to bring information to them. Some of you may not understand that but tha ttrust is important to me. So i couldnt hold back potenially damaging info that is so important to people just because some people on other forums may dislike th e8 ven mor ethan they seem to now. That doesn tmatter to me at all when i have people on this forum having bad experiences with their dealers now. I had an obligation to post this and i did.
Some of you may feel Jeremy Barnes' response was just coporate bs. i can tell you that i feel he is a sincere individual who responded as openly as he could given corporate restrictions. I believe his response was honest and sincere and should be trusted. Did it go far enough.? probably not, but now they and we are both aware of the greater situation and we can all keep a closer eye on it. I posted adresses and names earleir. When you have issues with dealer service make sure you are heard thu email phone calls and snail mails.
08-06-2006, 11:47 AM
#307
.:. causing mischief
zoom, you didn't do anything wrong. if you had posted this up with a rant trying to sway people's opinions, that would have been different.
instead you gave everyone here the opportunity to make educated decisions based on "all" of the information available.
instead you gave everyone here the opportunity to make educated decisions based on "all" of the information available.
08-06-2006, 12:43 PM
#309
Go Texas Longhorns!
this whole episode is an example of the power of the forum and of the internet, there are some good things that have come from this. The Mods and Admins here and at Rotarynews.com really do act as a checks and balances system with Mazda, there is alot that goes on behind the forum scenes to help the whole community.
Zoom44 should be complimented for all he has done here. There are alot of people you don't even know about looking out for your best interests.
Zoom44 should be complimented for all he has done here. There are alot of people you don't even know about looking out for your best interests.
08-06-2006, 01:34 PM
#310
i pwn therefore i am
Originally Posted by ASH8
"and places Mazda ahead of all luxury car brands in Germany."
MY only assumption being that I included/named brands like, Mercedes-Benz, BMW, Audi...which I think would be classed "luxury brands in Germany"...perhaps I am wrong here.
The 22,000 odd participants in the survey IMO is a large snapshot of new vehicle owners.
The same product "Mazda's" come of the same production lines in Hiroshima and Hofu, like those in Australia, Europe, the US and UK, etc.
The only exception being your domestic Mazda6 is US made.
MY only assumption being that I included/named brands like, Mercedes-Benz, BMW, Audi...which I think would be classed "luxury brands in Germany"...perhaps I am wrong here.
The 22,000 odd participants in the survey IMO is a large snapshot of new vehicle owners.
The same product "Mazda's" come of the same production lines in Hiroshima and Hofu, like those in Australia, Europe, the US and UK, etc.
The only exception being your domestic Mazda6 is US made.
From my standpoint as someone interested in buying from MNAO I've see bad ratings from JD Power & Associates, a good number of issues during the long term test done at Car & Driver, and a lot of complaints here on the forum from actual owners regarding dealers ignoring their lingering problems like rattles, squeals, and exceptionally low gas mileage.
This whole dealer issue is a big deal to me. I really don't think you have a lot of basis to say what you're saying.
08-06-2006, 04:53 PM
#313
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Originally Posted by saturn
So you're an Australian arguing that Mazda US is doing a good job by citing surveys of German customers. How is that relevant at all? We're talking about American dealers and American customers -- nothing at all to do with Germany.
From my standpoint as someone interested in buying from MNAO I've see bad ratings from JD Power & Associates, a good number of issues during the long term test done at Car & Driver, and a lot of complaints here on the forum from actual owners regarding dealers ignoring their lingering problems like rattles, squeals, and exceptionally low gas mileage.
This whole dealer issue is a big deal to me. I really don't think you have a lot of basis to say what you're saying.
From my standpoint as someone interested in buying from MNAO I've see bad ratings from JD Power & Associates, a good number of issues during the long term test done at Car & Driver, and a lot of complaints here on the forum from actual owners regarding dealers ignoring their lingering problems like rattles, squeals, and exceptionally low gas mileage.
This whole dealer issue is a big deal to me. I really don't think you have a lot of basis to say what you're saying.
08-06-2006, 05:42 PM
#314
Registered
I had a rattle on the passenger side in the seat area when there was either nothing on it or no one in it. I moved it forward a notch (since it was all the way back when I got the car) and it has stopped ever since. I remember other people I know having that problem in other types of cars and moving the seat fixed it, and it did! Gosh, what a terrible problem to have. 
The dealership probably thinks people are nuts bringing their car in for every minor rattle or squeak they hear and eventually get irritated if you keep bringing it back because of it. I was going to have them check for my rattle when I brought it in last week for an oil change but I figured I was going to try the seat positioning since it was minor rattle and it didn't do it all the time, just over bumpy roads and speed bumps when the seat was totally empty. I moved the seat and it hasn't done it since. Fixed it myself. I didn't need to have them look for it. I heard a squeak the other day from somewhere behind my seat. Turns out it was the plasticky-feeling sun visor rolled up behind my seat rubbing. I put it behind the other seat and now I don't notice it. LOL
The dealership probably thinks people are nuts bringing their car in for every minor rattle or squeak they hear and eventually get irritated if you keep bringing it back because of it. I was going to have them check for my rattle when I brought it in last week for an oil change but I figured I was going to try the seat positioning since it was minor rattle and it didn't do it all the time, just over bumpy roads and speed bumps when the seat was totally empty. I moved the seat and it hasn't done it since. Fixed it myself. I didn't need to have them look for it. I heard a squeak the other day from somewhere behind my seat. Turns out it was the plasticky-feeling sun visor rolled up behind my seat rubbing. I put it behind the other seat and now I don't notice it. LOL
08-06-2006, 05:50 PM
#315
Super Moderator
Originally Posted by saturn
So you're an Australian arguing that Mazda US is doing a good job by citing surveys of German customers. How is that relevant at all? We're talking about American dealers and American customers -- nothing at all to do with Germany.
From my standpoint as someone interested in buying from MNAO I've see bad ratings from JD Power & Associates, a good number of issues during the long term test done at Car & Driver, and a lot of complaints here on the forum from actual owners regarding dealers ignoring their lingering problems like rattles, squeals, and exceptionally low gas mileage.
This whole dealer issue is a big deal to me. I really don't think you have a lot of basis to say what you're saying.
From my standpoint as someone interested in buying from MNAO I've see bad ratings from JD Power & Associates, a good number of issues during the long term test done at Car & Driver, and a lot of complaints here on the forum from actual owners regarding dealers ignoring their lingering problems like rattles, squeals, and exceptionally low gas mileage.
This whole dealer issue is a big deal to me. I really don't think you have a lot of basis to say what you're saying.
I mentioned A ,JD survey done in GERMANY, YOU SAID WHERE IS THE PROOF, I SHOWD YOU...re-read my and your post...At NO STAGE HAVE I MADE A "COMPARISON" BETWEEN COUNTRIES....just some info.
..A Squeak or a Rattle...
Last edited by ASH8; 08-06-2006 at 06:01 PM.
08-06-2006, 06:01 PM
#316
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Originally Posted by zoom44
ash rotor and others who have made the point
BUT
I wish the people on this damn board would realize their excessive bitching about ludicrous things like squeaky brake pads actually DOES HAVE CONSEQUENCES - everything from pissing off your service manager for seeing your car repeatedly for a non issue to the lowered resale value of the car since with every fiasco its becomming less and less wanted by people. If i was a service manager that repeatedly saw your car coming in for sqeaky brakes and the owner having the ***** to print out a TSB and demand it to be addressed when the car doesn't even have a problem to fix - i'd have a severe problem with the owner after awhile. Reliability ratings are huge for resale value - we all know the car is reliable, yet look at consumer reports and this car has horrible reliability (including the worst rating possible for brakes
).This car is not the second coming of christ - it does have flaws like every other car and its up to you to either accept them, fix them yourself, or sell your car.
Last edited by r0tor; 08-06-2006 at 06:37 PM.
08-06-2006, 06:04 PM
#317
i pwn therefore i am
Originally Posted by ASH8
What!....
I mentioned A ,JD survey done in GERMANY, YOU SAID WHERE IS THE PROOF, I SHOWD YOU...re-read my and your post...At NO STAGE HAVE I MADE A "COMPARISON" BETWEEN COUNTRIES....just some info.
..A Squeak or a Rattle...
I mentioned A ,JD survey done in GERMANY, YOU SAID WHERE IS THE PROOF, I SHOWD YOU...re-read my and your post...At NO STAGE HAVE I MADE A "COMPARISON" BETWEEN COUNTRIES....just some info.
..A Squeak or a Rattle...
08-06-2006, 06:19 PM
#318
Super Moderator
Saturn,
'Can you actually buy a car from MNAO'? really...as you say ^^^...are they retailers too...you dont even own a MAZDA?^^^
A Squeak or a Rattle apart from one considered dangerous or a safety issue are NOT covered under any warranty...period...by ANY car manufacturer....the warranty policy is the same for ALL Mazda's Worldwide.
So, if you are a DEALER, are you not going to spend hour(s) trying to find a rattle or a squeak, for NO reimbursement?...you would go broke!
I thought that the biggest complaint with C&D Long term test was that a little oil had to be added every now and then.
'Can you actually buy a car from MNAO'? really...as you say ^^^...are they retailers too...you dont even own a MAZDA?^^^
A Squeak or a Rattle apart from one considered dangerous or a safety issue are NOT covered under any warranty...period...by ANY car manufacturer....the warranty policy is the same for ALL Mazda's Worldwide.
So, if you are a DEALER, are you not going to spend hour(s) trying to find a rattle or a squeak, for NO reimbursement?...you would go broke!
I thought that the biggest complaint with C&D Long term test was that a little oil had to be added every now and then.
08-06-2006, 06:25 PM
#319
jersey fresh
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^ he's basically telling you nicely to stop trying to relate to the situation that is occuring in another country. your opinion is more than welcome and is honest, but stop trying to argue your point, we get it.
08-06-2006, 06:44 PM
#320
Super Moderator
Originally Posted by r0tor
I in no way wanted to criticize you for p0sting this...
BUT
I wish the people on this damn board would realize their excessive bitching about ludicrous things like squeaky brake pads actually DOES HAVE CONSEQUENCES - everything from pissing off your service manager for seeing your car repeatedly for a non issue to the lowered resale value of the car since with every fiasco its becomming less and less wanted by people. If i was a service manager that repeatedly saw your car coming in for sqeaky brakes and the owner having the ***** to print out a TSB and demand it to be addressed when the car doesn't even have a problem to fix - i'd have a severe problem with the owner after awhile. Reliability ratings are huge for resale value - we all know the car is reliable, yet look at consumer reports and this car has horrible reliability (including the worst rating possible for brakes ).
This car is not the second coming of christ - it does have flaws like every other car and its up to you to either accept them, fix them yourself, or sell your car.
BUT
I wish the people on this damn board would realize their excessive bitching about ludicrous things like squeaky brake pads actually DOES HAVE CONSEQUENCES - everything from pissing off your service manager for seeing your car repeatedly for a non issue to the lowered resale value of the car since with every fiasco its becomming less and less wanted by people. If i was a service manager that repeatedly saw your car coming in for sqeaky brakes and the owner having the ***** to print out a TSB and demand it to be addressed when the car doesn't even have a problem to fix - i'd have a severe problem with the owner after awhile. Reliability ratings are huge for resale value - we all know the car is reliable, yet look at consumer reports and this car has horrible reliability (including the worst rating possible for brakes
).This car is not the second coming of christ - it does have flaws like every other car and its up to you to either accept them, fix them yourself, or sell your car.
I don't know any Mazda Model that does not have squeaky brakes/pads from new.
Zoom44 (Charlie)
I respect your advice and input immensely and your forum management,,but, I would not have posted the info originally, such Dealer to Dealer or Distributor info is not for public/owner dissection....
Last edited by ASH8; 08-06-2006 at 06:46 PM.
08-06-2006, 06:58 PM
#321
Super Moderator
Originally Posted by dillsrotary
^ he's basically telling you nicely to stop trying to relate to the situation that is occuring in another country. your opinion is more than welcome and is honest, but stop trying to argue your point, we get it.
I am not relating ANY situation that is occurring in another country to the US, perhaps advising some who can see it, of what occurs outside your little world.
As I said, I can read, service and owner issues between countries are really not that much different.
Thank you for giving me the authority to post.
08-06-2006, 07:22 PM
#322
i pwn therefore i am
Originally Posted by ASH8
Hey mate.
I am not relating ANY situation that is occurring in another country to the US, perhaps advising some who can see it, of what occurs outside your little world.
As I said, I can read, service and owner issues between countries are really not that much different.
Thank you for giving me the authority to post.
I am not relating ANY situation that is occurring in another country to the US, perhaps advising some who can see it, of what occurs outside your little world.
As I said, I can read, service and owner issues between countries are really not that much different.
Thank you for giving me the authority to post.
Owner issues are clearly quite different from country to country seeing as how in Germany Mazda is rated higher than BMW and Mercedes whereas here it is rated almost last.
I think many people are saying that this whole issue is more symbolic of the perceived attitudes of many Mazda dealers than some groundbreaking development causing dealers to throw eggs at any RX-8 owner that drives by.
Regardless it deserves to be brought up and discussed.
08-06-2006, 07:48 PM
#323
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Originally Posted by r0tor
I wish the people on this damn board would realize their excessive bitching about ludicrous things like squeaky brake pads actually DOES HAVE CONSEQUENCES - everything from pissing off your service manager for seeing your car repeatedly for a non issue to the lowered resale value of the car since with every fiasco its becomming less and less wanted by people. If i was a service manager that repeatedly saw your car coming in for sqeaky brakes and the owner having the ***** to print out a TSB and demand it to be addressed when the car doesn't even have a problem to fix - i'd have a severe problem with the owner after awhile. Reliability ratings are huge for resale value - we all know the car is reliable, yet look at consumer reports and this car has horrible reliability (including the worst rating possible for brakes
).This car is not the second coming of christ - it does have flaws like every other car and its up to you to either accept them, fix them yourself, or sell your car.
This is the type of attitude that Mazda is showing in this vid. Somehow because of public perception we should put up with inferior, yes I said inferior, quality. You calling it bitching but when owners have issues with stalling, power loss, weak/dead batteries, clogged spark plugs on low milage cars, water in the tail lights, film in the head lights, loss compresion, a/c blowing hot air, tranny pins backing out, clutches burning under 5000 miles, broken center consoles, and yes sqeaky brakes that everyone from half a block away can hear, you want us to believe we are just being overly sensitive.
I got news for you, I don't owe Mazda any loyalty and just because I bought one of their cars doesn't mean I'm going to start overlooking problems just so they can look good. If you want to be a fan bois so later on you can dump your less then quality 8 on some unsuspecting individual, then thats your business, but I will not learn to "live with it, fix it myself, or sell the car". I also have a kia which has never been to the shop in 3 years, never had filmed lights, water in the tail lights, and has always run excellent. Should I expect less from Mazda for a more expensive car?
Yes, no car is perfect but if Mazda wants me to put up with small flaws like a $13,000 car then it should charge $13000, not 35K. Thats not to say that expensive cars don't have issues, but when they do, it is not expected that the car maker will blame the customer. If I was a customer that had to constantly bring my car in for stupid crap that shouldn't break in the first place then I would "have a severe problem" with Mazda...
08-06-2006, 07:53 PM
#324
Registered
Originally Posted by r0tor
I in no way wanted to criticize you for p0sting this...
BUT
I wish the people on this damn board would realize their excessive bitching about ludicrous things like squeaky brake pads actually DOES HAVE CONSEQUENCES - everything from pissing off your service manager for seeing your car repeatedly for a non issue to the lowered resale value of the car since with every fiasco its becomming less and less wanted by people. If i was a service manager that repeatedly saw your car coming in for sqeaky brakes and the owner having the ***** to print out a TSB and demand it to be addressed when the car doesn't even have a problem to fix - i'd have a severe problem with the owner after awhile. Reliability ratings are huge for resale value - we all know the car is reliable, yet look at consumer reports and this car has horrible reliability (including the worst rating possible for brakes ).
This car is not the second coming of christ - it does have flaws like every other car and its up to you to either accept them, fix them yourself, or sell your car.
BUT
I wish the people on this damn board would realize their excessive bitching about ludicrous things like squeaky brake pads actually DOES HAVE CONSEQUENCES - everything from pissing off your service manager for seeing your car repeatedly for a non issue to the lowered resale value of the car since with every fiasco its becomming less and less wanted by people. If i was a service manager that repeatedly saw your car coming in for sqeaky brakes and the owner having the ***** to print out a TSB and demand it to be addressed when the car doesn't even have a problem to fix - i'd have a severe problem with the owner after awhile. Reliability ratings are huge for resale value - we all know the car is reliable, yet look at consumer reports and this car has horrible reliability (including the worst rating possible for brakes
).This car is not the second coming of christ - it does have flaws like every other car and its up to you to either accept them, fix them yourself, or sell your car.
Constant bitchign about gas mileage is annoying, too. It's a sports car!! I swear people think it should be getting over 30 mpg all the time. You are right, rotor. These complaints all cause consequences. It causes a negative impact on the opinion of the car, which drives down it's value, which then causes people to bitch more about the crappy resale value again, which in turn makes the car less desirable. It's a neverending cycle.
I'm at work right now and I am the only one in the office here, so that means I have to field all the complaints and problems on the phone, which are usually doctors calling in with something they screwed up. I have been here 2-1/2 hours so far. The same doctor has called 12 (!!!) times telling me he "accidentally" coded his jobs wrong AND entered the wrong medical record numbers and wants
me to fix it. He has only dictated 12 jobs today!!! I am getting highly pissed at him for having the same complaint over and over and asking me to fix it, when he is the one who is doing it wrong and it doesn't matter a whole lot if the medical record attached to the dictation is wrong.
I can very easily see how some service departments get easily pissed and don't give the greatest service to someone who comes in every week or so and says their brakes are squeaking or something is rattling and keep wanting it fixed. The car is driving fine, the brakes are working fine, the car isn't disintegrating around you.
I don't think I am well suited to customer service because far too many people are unreasonable in their expectations as they think everything should be 100% perfect at all times with no exceptions, and that just isn't going to happen!
08-06-2006, 07:54 PM
#325
Hmmmmmm.........
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Originally Posted by saturn
This thread is solely the concern of Americans. This thread is allowed to be our little world because it has absolutely nothing to do with anyone outside of it.
Owner issues are clearly quite different from country to country seeing as how in Germany Mazda is rated higher than BMW and Mercedes whereas here it is rated almost last.
I think many people are saying that this whole issue is more symbolic of the perceived attitudes of many Mazda dealers than some groundbreaking development causing dealers to throw eggs at any RX-8 owner that drives by.
Regardless it deserves to be brought up and discussed.
Owner issues are clearly quite different from country to country seeing as how in Germany Mazda is rated higher than BMW and Mercedes whereas here it is rated almost last.
I think many people are saying that this whole issue is more symbolic of the perceived attitudes of many Mazda dealers than some groundbreaking development causing dealers to throw eggs at any RX-8 owner that drives by.
Regardless it deserves to be brought up and discussed.
As r0tor mentioned, this has far reaching consequences on things like future sales and resale value. Being probably the largest market, if sales or resale values decline, this has an affect worldwide. You also have the issue of the fact that most people are now thinking that Mazda themselves are ignoring the RX-8. Totally not true but thats the impression that people have. And this is now a worldwide opinion. Why is that? Because a by line from a dealer conference was taken out of context.
Its always about more than just "America" when you put it on a forum that is accesible and accesed worldwide.