Something Every RX-8 owner should hear/watch(New Info)
08-04-2006, 08:17 PM
#276
Super Moderator
Just found J Barnes response....
What I thought and said above^^...
Do you guys really think MAZDA are going to discount and Ignore the owners and potential NEW owners of their top of the heap model...the Mazda RX-8...???
I think some should take a cold shower...
Sure as RG says ALL rotaries, I repeat ALL Rotaries have their own unique foibles, not faults....
What I thought and said above^^...
Do you guys really think MAZDA are going to discount and Ignore the owners and potential NEW owners of their top of the heap model...the Mazda RX-8...???
I think some should take a cold shower...
Sure as RG says ALL rotaries, I repeat ALL Rotaries have their own unique foibles, not faults....
08-04-2006, 10:18 PM
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It was nice to see a response from Mazda (Jeremy) posted here and on Autoblog.com. My sincere regards to him in dealing with the disaster at sea.
What Mazda and other manufacturers need to realize is the internet and forums like this great one are a way to keep owners of vehicles very well informed of issues and or potential issues.
Years ago the consumer was at a major disadvantage when they had an issue with their car. The dealer could outright lie and there would be no or very little recourse.
I say, let this issue inform all manufacturers (not just automobiles) that the consumer is much better informed today, and will be even better informed tomorrow, so treat us with the proper respect that we deserve.
What Mazda and other manufacturers need to realize is the internet and forums like this great one are a way to keep owners of vehicles very well informed of issues and or potential issues.
Years ago the consumer was at a major disadvantage when they had an issue with their car. The dealer could outright lie and there would be no or very little recourse.
I say, let this issue inform all manufacturers (not just automobiles) that the consumer is much better informed today, and will be even better informed tomorrow, so treat us with the proper respect that we deserve.
08-04-2006, 10:59 PM
#280
Super Moderator
Originally Posted by 6speed8
It was nice to see a response from Mazda (Jeremy) posted here and on Autoblog.com. My sincere regards to him in dealing with the disaster at sea.
What Mazda and other manufacturers need to realize is the internet and forums like this great one are a way to keep owners of vehicles very well informed of issues and or potential issues.
Years ago the consumer was at a major disadvantage when they had an issue with their car. The dealer could outright lie and there would be no or very little recourse.
I say, let this issue inform all manufacturers (not just automobiles) that the consumer is much better informed today, and will be even better informed tomorrow, so treat us with the proper respect that we deserve.
What Mazda and other manufacturers need to realize is the internet and forums like this great one are a way to keep owners of vehicles very well informed of issues and or potential issues.
Years ago the consumer was at a major disadvantage when they had an issue with their car. The dealer could outright lie and there would be no or very little recourse.
I say, let this issue inform all manufacturers (not just automobiles) that the consumer is much better informed today, and will be even better informed tomorrow, so treat us with the proper respect that we deserve.
Even in the early 70s if you want to keep your customer/client happy you give them SERVICE, whether you are selling or repairing....ah service...real service...lick your boot stuff, treating the customer as the king, you know always right...
RESPECT like in a relationship works both ways...
You may of had an "experience" with a car salesman (a dime a dozen IMO), but the service (workshop repair), and parts guys are not there to take you for a ride, in most cases they want the same, hassle free service and satisfaction.
A mechanic or parts person does not want to see re-work on your car, in most cases they try to get it right the first time.
The worst faults to fix are the intermittent ones, at the time cant be replicated at the dealership or found.
Today, its in no ones interest to lie or put a customer off side,for any reason.
08-04-2006, 11:11 PM
#281
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Wow, A big thanks to Jeremy,
Kudos to him for acknowledging the concerns of the RX-8 community. I truly appreciate it
I'm still very interested in seeing where this whole issue leads to.
Still it is to our (and probably Mazda's) best interest to work together to make our customer experience better, and good and reasonable suggestions on how to make it better would be a great way to help them help us, if we can get them to listen. (it seems we have succeded judging by their reaction to this thread so let's try to turn it into a positive one now 'mkay??)
(I think the idea of making the rotaries a category in itself for feedback follow up has great potential if instituted properly)
Here is to hoping for the best...
...ZOOM ZOOM ZOOM!!!!!!
Kudos to him for acknowledging the concerns of the RX-8 community. I truly appreciate it
I'm still very interested in seeing where this whole issue leads to.
Still it is to our (and probably Mazda's) best interest to work together to make our customer experience better, and good and reasonable suggestions on how to make it better would be a great way to help them help us, if we can get them to listen. (it seems we have succeded judging by their reaction to this thread so let's try to turn it into a positive one now 'mkay??)
(I think the idea of making the rotaries a category in itself for feedback follow up has great potential if instituted properly)
Here is to hoping for the best...
...ZOOM ZOOM ZOOM!!!!!!
Last edited by WhiteDealershipRice; 08-04-2006 at 11:15 PM. Reason: Sounded a little too preachy
08-04-2006, 11:36 PM
#282
it's actually more disheartening to read some of the comments posted on the autoblog article than the negative stuff here
misconceptions about the rotary engine still runs rampant in the rest of the motoring world, and this doesn't help disproving it
misconceptions about the rotary engine still runs rampant in the rest of the motoring world, and this doesn't help disproving it
08-04-2006, 11:39 PM
#283
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Originally Posted by Rhythmic
Its a shame that so many of you have had such bad experiences with the Mazda dealers. I have had nothing but good experiences with my dealer. They haven't even asked one question regarding the waranty work I wanted done, and have even done work for free that they really didn't need to. They actually filed and painted my rusty brake rotors for free! I also have the supposed 4th ranked mazda master tech in the country and he's great to work with.
What's the deal with this? Are these other dealerships really that crappy the deal with? What have they done that's so bad?
What's the deal with this? Are these other dealerships really that crappy the deal with? What have they done that's so bad?
My experience mirrors Rhythmics. My dealer in San Antonio (World Car) is OK--the buying experience was pleasant, and service was willing, cooperative, and competent. When I moved from SA, I started going to Jeff Haas in Houston for service. These guys are terrific!! They're knowledgeable, more than fair, reasonably priced, and give fine customer service. I couldn't ask for anything better. My RX-8 is my third Mazda ('82 626 bought used, '01 Miata bought from World Car). There will be more.
The CARE score is extremely important to the dealers, they're penalized if the scores aren't perfect, and they are very solicitous about resolving any issues at the lowest level, so that MNAO doesn't get negative feedback about them. I have no problem with Mazda deciding not to penalize the dealers for issues that they judge to be not the dealer's fault.
For those of you with shabby dealers--my sympathies.
08-05-2006, 08:59 AM
#284
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Dear Mr. Barnes,
Thank you very much for your response. I appreciate your comments that the satisfaction of all Mazda owners remains a priority, and that you still retain the ability to take action against dealers that do not meet your standards.
I also understand your frustration regarding how we found out about this. However, that's just PR in the 21st century. Lots of people learn things very quickly, whether you want them to or not. Sometimes you have to change your approach in order to satisfy them. That's what I'd recommend.
Simply put, since Mazda is already reviewing the RX-8 surveys, those that show unsatisfactory dealer behavior should affect the dealer's CARE score.
If Mazda implements this, and publicizes it, I think people around here would feel a lot better.
Thanks again, and best wishes.
Sincerely,
RevTo9K
Thank you very much for your response. I appreciate your comments that the satisfaction of all Mazda owners remains a priority, and that you still retain the ability to take action against dealers that do not meet your standards.
I also understand your frustration regarding how we found out about this. However, that's just PR in the 21st century. Lots of people learn things very quickly, whether you want them to or not. Sometimes you have to change your approach in order to satisfy them. That's what I'd recommend.
Simply put, since Mazda is already reviewing the RX-8 surveys, those that show unsatisfactory dealer behavior should affect the dealer's CARE score.
If Mazda implements this, and publicizes it, I think people around here would feel a lot better.
Thanks again, and best wishes.
Sincerely,
RevTo9K
08-05-2006, 11:31 AM
#285
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Originally Posted by ZoomZoomH
it's actually more disheartening to read some of the comments posted on the autoblog article than the negative stuff here
misconceptions about the rotary engine still runs rampant in the rest of the motoring world, and this doesn't help disproving it
misconceptions about the rotary engine still runs rampant in the rest of the motoring world, and this doesn't help disproving it
08-05-2006, 12:55 PM
#287
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Hey now that Mazda knows atleast the PR deptartment knows about our board they um might look to us for advice and for info.. I'm hopeful i know but we can dream.
Just glad to know that even our board can create some waves. Sad as Zoom said it had t come to him to post about the video clip to get a responce. That and they only have 1 person handling their PR ><! give this guy a helper atleast!
Now here is a thought.
After our Survey's from Mazda, it would be nice if they could post them so some of us know where to go and where not to, or maybe create a Rotary Certification program where if we see this certification we'll know that the service dept we are bringing our 8's to will be well taken care of. I still have complete "Gear Heads" coming up to me asking "Hey does that have a V8 or a V6 in it?", and these guys and gals live and breathe engines.
Just glad to know that even our board can create some waves. Sad as Zoom said it had t come to him to post about the video clip to get a responce. That and they only have 1 person handling their PR ><! give this guy a helper atleast!
Now here is a thought.
After our Survey's from Mazda, it would be nice if they could post them so some of us know where to go and where not to, or maybe create a Rotary Certification program where if we see this certification we'll know that the service dept we are bringing our 8's to will be well taken care of. I still have complete "Gear Heads" coming up to me asking "Hey does that have a V8 or a V6 in it?", and these guys and gals live and breathe engines.
08-05-2006, 01:33 PM
#288
He's as bad as Can
After reading Jeremy Barnes post I still think he missed something. Yes the change in the CARE program was disturbing. But at least from my point the visible joy that the two in the video expressed about it, along with getting those “ Mulligan’s” pissed me off the most. Jeremy might be able to make changes in the CARE program, but changing how ‘ SOME ‘ dealers view their customers will be much harder.
Last edited by expo1; 08-05-2006 at 10:40 PM.
08-05-2006, 02:12 PM
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Originally Posted by expo1
After reading Jeremy Barnes post I still think he missed something. Yes the change in the CARE program was disturbing. But at least from my point the visible joy that the two in the video expressed about it, along with getting those “ Mulligan’s” pissed me off the most. Jeremy might be able to make changes in the CARE program, but changing how ‘ SOME ‘ dealers view their customers will me much harder.
Exactly my concerns as well.
08-05-2006, 05:41 PM
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I've seen this thread is making its way around various other forums...
so now the rep the RX8 is getting from this board on other boards is they are: underpowered, will get 12-15mpg at most, and now so full of problems that the manufacturer wants to just sweep the customers under the carpet
joy
so now the rep the RX8 is getting from this board on other boards is they are: underpowered, will get 12-15mpg at most, and now so full of problems that the manufacturer wants to just sweep the customers under the carpet
joy
08-05-2006, 06:00 PM
#292
Super Moderator
Originally Posted by ZoomZoomH
it's actually more disheartening to read some of the comments posted on the autoblog article than the negative stuff here
misconceptions about the rotary engine still runs rampant in the rest of the motoring world, and this doesn't help disproving it
misconceptions about the rotary engine still runs rampant in the rest of the motoring world, and this doesn't help disproving it
This type of publicity will not help one iota any future of our loved rotary....
IN fact it will do more damage than people realise..
When I read this post and viewed it as as "sticky" yesterday my first thought was what are you doing Zoom44. Sorry, mate, I still do...
IMO it will achieve nothing....apart from a love letter from Jeremy..that make these forum member feel better...its no victory whatsoever...
Personally I think the whole post should be removed, not because of any censoring, but because it is totally counterproductive.
I will repeat...
You are very misguided if you think Mazda and MNAO discount RX-8 owner opinions/satisfaction with their experience at a dealer level.
08-05-2006, 06:50 PM
#293
i pwn therefore i am
Originally Posted by ASH8
Could not agree more Zoom H....
This type of publicity will not help one iota any future of our loved rotary....
IN fact it will do more damage than people realise..
When I read this post and viewed it as as "sticky" yesterday my first thought was what are you doing Zoom44. Sorry, mate, I still do...
IMO it will achieve nothing....apart from a love letter from Jeremy..that make these forum member feel better...its no victory whatsoever...
Personally I think the whole post should be removed, not because of any censoring, but because it is totally counterproductive.
I will repeat...
You are very misguided if you think Mazda and MNAO discount RX-8 owner opinions/satisfaction with their experience at a dealer level.
This type of publicity will not help one iota any future of our loved rotary....
IN fact it will do more damage than people realise..
When I read this post and viewed it as as "sticky" yesterday my first thought was what are you doing Zoom44. Sorry, mate, I still do...
IMO it will achieve nothing....apart from a love letter from Jeremy..that make these forum member feel better...its no victory whatsoever...
Personally I think the whole post should be removed, not because of any censoring, but because it is totally counterproductive.
I will repeat...
You are very misguided if you think Mazda and MNAO discount RX-8 owner opinions/satisfaction with their experience at a dealer level.
This whole ordeal is more a culmination of a lot of perceived worries that have been around for a long time about dealers not satisfying 8 owners' issues more so than just this one video.
We've made our opinions known to Mazda and that's all we can do. If you think trying is unproductive then I guess we'll have to agree to disagree. How they choose to respond in the future is up to them. How we choose to perceive their dedication to customer satisfaction is up to us.
08-05-2006, 08:06 PM
#294
Super Moderator
Saturn, give me a break mate...don't you think I can read..
MNAO are ignoring their customers...really, I see many posts where the DEALER has next day follow up of car servicing by phone and mail, even spare parts purchases.
Perceived issues are a lot different to reality.
Perhaps a new Forum POLL is required here to rate how US RX-8 owners perceive their experience at their dealership over say the last 12 months..
I think the majority would be satisfied..
Generally its up to the selling dealer/or any Mazda dealer to correct service issues with cars, MNAO are a wholesale distributor not a retailer...last time I checked..
What has the perception of a corporate video (Not for public viewing) about a bloody score card and how it might be rated for INTERNAL USE achived....
JD Power recently scored Mazda higher in customer satisfaction than Mercedes-Benz,BMW,AUDI and most luxury brands in Germany recently.
MNAO are ignoring their customers...really, I see many posts where the DEALER has next day follow up of car servicing by phone and mail, even spare parts purchases.
Perceived issues are a lot different to reality.
Perhaps a new Forum POLL is required here to rate how US RX-8 owners perceive their experience at their dealership over say the last 12 months..
I think the majority would be satisfied..
Generally its up to the selling dealer/or any Mazda dealer to correct service issues with cars, MNAO are a wholesale distributor not a retailer...last time I checked..
What has the perception of a corporate video (Not for public viewing) about a bloody score card and how it might be rated for INTERNAL USE achived....
JD Power recently scored Mazda higher in customer satisfaction than Mercedes-Benz,BMW,AUDI and most luxury brands in Germany recently.
08-05-2006, 08:20 PM
#295
i pwn therefore i am
Originally Posted by ASH8
JD Power recently scored Mazda higher in customer satisfaction than Mercedes-Benz,BMW,AUDI and most luxury brands in Germany recently.
http://www.theautochannel.com/news/2...20/015420.html
http://www.cars.com/go/advice/Story....vice&aff=projo
http://www.cars.com/go/advice/Story....vice&aff=projo
http://www.cars.com/go/advice/Story....vice&aff=projo
http://www.jdpower.com/autos/brand-ratings/
08-05-2006, 08:22 PM
#296
Bummed, but bring on OU!
Originally Posted by ASH8
Saturn, give me a break mate...don't you think I can read..
MNAO are ignoring their customers...really, I see many posts where the DEALER has next day follow up of car servicing by phone and mail, even spare parts purchases.
Perceived issues are a lot different to reality.
Perhaps a new Forum POLL is required here to rate how US RX-8 owners perceive their experience at their dealership over say the last 12 months..
I think the majority would be satisfied..
Generally its up to the selling dealer/or any Mazda dealer to correct service issues with cars, MNAO are a wholesale distributor not a retailer...last time I checked..
What has the perception of a corporate video (Not for public viewing) about a bloody score card and how it might be rated for INTERNAL USE achived....
JD Power recently scored Mazda higher in customer satisfaction than Mercedes-Benz,BMW,AUDI and most luxury brands in Germany recently.
MNAO are ignoring their customers...really, I see many posts where the DEALER has next day follow up of car servicing by phone and mail, even spare parts purchases.
Perceived issues are a lot different to reality.
Perhaps a new Forum POLL is required here to rate how US RX-8 owners perceive their experience at their dealership over say the last 12 months..
I think the majority would be satisfied..
Generally its up to the selling dealer/or any Mazda dealer to correct service issues with cars, MNAO are a wholesale distributor not a retailer...last time I checked..
What has the perception of a corporate video (Not for public viewing) about a bloody score card and how it might be rated for INTERNAL USE achived....
JD Power recently scored Mazda higher in customer satisfaction than Mercedes-Benz,BMW,AUDI and most luxury brands in Germany recently.
The fact that the video was not intended to be viewed by the public is irrelevant. Someone obviously thought it warranted public viewing or I wouldn't have seen it. I'd like to see more from MNAO on this, other than the canned, ambiguous, virtually meaningless response that was given by the PR dept.
The simple fact is, my dealer doesn't have to worry about giving me crappy service any longer, because I don't count as far they're concerned. I said it earlier, but good service departments don't get bad surveys. They usually go out of their way to make you happy. The bad ones, those are the ones who gain immensly from removal of the problem child. Also note that the lowest scoring surveys will be dropped also, not just the Rx-8 surveys. Number fudging at its finest. If you're going to drop the lowest you must drop the highest also. One cannot be a statistical anomoly without the other being so. The dealer service awards are used as marketing tools in addition to financial incentives.
The saddest part about all of this is the negative reinforcement of public perception of the Rx-8. All done by Mazda and it's dealer network. One more step toward the end of the rotary.
Last edited by therm8; 08-05-2006 at 09:31 PM.
08-05-2006, 08:44 PM
#297
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Originally Posted by ASH8
Perceived issues are a lot different to reality.
The comments made in the video(which I publically viewed
) only served to bolster some of those very negative opinions I developed.With all due respect to you, your praise of all things Mazda appears to me to be a bit biased considering your past employment. That said, you are
entitled to your own opinion and you seem sincere but, don't be too suprised that not everyone else will feel the same.
08-05-2006, 09:18 PM
#298
Originally Posted by expo1
...the visible joy that the two in the video expressed about it, along with getting those “ Mulligan’s” pissed me off the most. Jeremy might be able to make changes in the CARE program, but changing how ‘ SOME ‘ dealers view their customers will me much harder.
Originally Posted by tiggerlee
With all due respect to you, your praise of all things Mazda appears to me to be a bit biased considering your past employment. That said, you are entitled to your own opinion and you seem sincere but, don't be too suprised that not everyone else will feel the same.
08-06-2006, 04:38 AM
#299
Super Moderator
Originally Posted by saturn
Do you have any proof of that? Because I have proof to the contrary that says Mazda is and has been rated low in customer satisfaction is several categories:
http://www.theautochannel.com/news/2...20/015420.html
http://www.cars.com/go/advice/Story....vice&aff=projo
http://www.cars.com/go/advice/Story....vice&aff=projo
http://www.cars.com/go/advice/Story....vice&aff=projo
http://www.jdpower.com/autos/brand-ratings/
http://www.theautochannel.com/news/2...20/015420.html
http://www.cars.com/go/advice/Story....vice&aff=projo
http://www.cars.com/go/advice/Story....vice&aff=projo
http://www.cars.com/go/advice/Story....vice&aff=projo
http://www.jdpower.com/autos/brand-ratings/
Mazda one of Germany’s top Brands for Customer Satisfaction on latest
J.D. Power Survey
Mazda MX-5 and Mazda6 ranked first, Mazda3 and Premacy second, in their segments.
Mazda6 scored highest of all models surveyed.
Mazda ranked ahead of all luxury brands for customer satisfaction.
Leverkusen, 20th July 2006. Once again this year, Mazda ranked among the top three brands in Germany on the J.D. Power customer satisfaction index. The study results are based on replies from 22,000 Germans – who own cars two years old or newer – about things like vehicle appeal, reliability, ownership costs and dealer service satisfaction.
The results make Mazda one of the top ranked nameplates in Germany, with several individual Mazda models leading their categories. In the CD-segment, Mazda6 ranked first with 861 points, which is the highest score of any vehicle surveyed, regardless of segment. The Mazda MX-5 strengthened its reputation as one of world’s best loved roadsters by taking first place in the survey’s sports car category. Mazda also booked two important second place rankings – Mazda3 in the compact car segment and Mazda Premacy in the van category.
These model results helped Mazda to a strong third place on the overall list of brands in Germany for customer satisfaction, with 834 points. This result is much higher than the average of 795 points (28 brands were surveyed) and places Mazda ahead of all luxury car brands in Germany.
For further information contact:
Mazda Motor Europe
Public Relations
Tel: +49 2173 943 156
08-06-2006, 04:51 AM
#300
Super Moderator
"and places Mazda ahead of all luxury car brands in Germany."
MY only assumption being that I included/named brands like, Mercedes-Benz, BMW, Audi...which I think would be classed "luxury brands in Germany"...perhaps I am wrong here.
The 22,000 odd participants in the survey IMO is a large snapshot of new vehicle owners.
The same product "Mazda's" come of the same production lines in Hiroshima and Hofu, like those in Australia, Europe, the US and UK, etc.
The only exception being your domestic Mazda6 is US made.
MY only assumption being that I included/named brands like, Mercedes-Benz, BMW, Audi...which I think would be classed "luxury brands in Germany"...perhaps I am wrong here.
The 22,000 odd participants in the survey IMO is a large snapshot of new vehicle owners.
The same product "Mazda's" come of the same production lines in Hiroshima and Hofu, like those in Australia, Europe, the US and UK, etc.
The only exception being your domestic Mazda6 is US made.