Mazsport Customer Service
03-20-2008, 04:23 PM
#103
Administrator
iTrader: (7)
^^ haha, 
03-20-2008, 07:24 PM
#104
Now turbo!
I've got close to $2000 worth of products from Mazsport waiting to be installed on my car. Even though their website says "this is a custom made product, and may take 2 weeks, etc, etc..." I have never had to wait that long after ordering. Actually, my items have arrived on my doorstep no later than 5 business days after placing the order. However, I haven't ordered the ignition solution...
04-02-2008, 11:02 AM
#110
Administrator
iTrader: (7)
***crickets chirping***
04-02-2008, 11:26 AM
#111
As a businessman I hate to see things like this, because I initially came into this thread assuming this was heralding good service by Mazsport.
I am a new fresh rx8 owner who was budgeting out in a few months to purchase the product and I myself have been swayed in another direction because of what I saw here alone. This has to come to a happy end sometime soon or it's going to have implications on more prospective buyers.
I am a new fresh rx8 owner who was budgeting out in a few months to purchase the product and I myself have been swayed in another direction because of what I saw here alone. This has to come to a happy end sometime soon or it's going to have implications on more prospective buyers.
04-02-2008, 12:48 PM
#112
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With money being fronted in excess of $13k, you only have to show me ONE instance of something like this happening to keep me from ever employing this place for any kind of install.
04-02-2008, 07:36 PM
#120
幹他媽!
so, is this timeline correct?
5/2007 u guys paid mazport $13k up front & they took delivery of the car.
6/2007 4-5 weeks later they notified u of a delay in delivery. at that time they also convinced u guys to opt for the upgraded v2.0 instead of the original turbo, thereby telling u that the car wouldn't be ready until 12/2007. and, u agreed to this.
4/2008 now- and still no car yet- presumably due to issues w/ the "v2.0" upgrade.
which leads to my next questions:
1. in 6/2007 what was mazport's official "revised" delivery date of the original turbo? and, was this delivery date ever met?
2. when (date) did they sweet talk u into agreeing to this theoretical "upgraded v2.0" version? and, did this occur before the completion of the revised delivery date of the original turbo?
i'm no sales expert, but it seems like mazsport did a "bait and switch" sales tactic on u guys. based on the timeline, it sounds to me that in 6/2007 mazport knew that they couldn't meet the original delivery date, but they didn't want to look bad. so, they came up w/ the story about the "v2.0 upgrade" in order to buy themselves more time, all the while knowing that their ETA's on this "v2.0 upgrade" was completely hypothetical and overly optimistic- since v2.0 was still only under R&D and not likely to be even remotely ready on 11/2007.
if all this is what happened, then mazsport was being dishonest for selling u the v2.0 upgrade before even completing the original turbo order. even if a customer is unfamiliar with a product or a process, that doesn't mean they deserve to be cheated or lied to- ever. mazsport should have made it clear what the revised completion date of the original turbo would be, and then stuck to that. they are certainly at liberty to mention that v2.0 upgrade is in R&D. but, given their years of experience and knowledge of the R&D product cycle, it is more than reasonable to think that they knew 11/2007 was completely ridiculously overly optimistic to promise a customer that date.
on the flip-side, perhaps u guys (buyers) were so anxious to get your car upgraded that u also played right into their hands, and u didn't read-between-the-lines and think through all the implications of what they [mazsport] were selling you with this "v2.0 upgrade."
the only scenario that i can see mazport being exonerated is if (a) they fully disclosed that doing the v2.0 "could" mean delivering the car in mid 2008, since they couldn't be sure exactly when it would be perfected. (ie they could only estimate 11/2007.) and, (b) if the buyer (u guys) acknowledged and agreed to this, then it would be your fault for "willingly accepting the risk" of waiting around for them to finish R&D and then install/ tune the product.
otherwise, it does sound like mazsport has acted in bad faith here by not delivering the original product, as sold, and then turning around and using "bait & switch" tactic to get u guys into something else, thereby delaying delivery of the vehicle due to technical issues that they knew very well could and would arise and delay the entire project.
5/2007 u guys paid mazport $13k up front & they took delivery of the car.
6/2007 4-5 weeks later they notified u of a delay in delivery. at that time they also convinced u guys to opt for the upgraded v2.0 instead of the original turbo, thereby telling u that the car wouldn't be ready until 12/2007. and, u agreed to this.
4/2008 now- and still no car yet- presumably due to issues w/ the "v2.0" upgrade.
which leads to my next questions:
1. in 6/2007 what was mazport's official "revised" delivery date of the original turbo? and, was this delivery date ever met?
2. when (date) did they sweet talk u into agreeing to this theoretical "upgraded v2.0" version? and, did this occur before the completion of the revised delivery date of the original turbo?
i'm no sales expert, but it seems like mazsport did a "bait and switch" sales tactic on u guys. based on the timeline, it sounds to me that in 6/2007 mazport knew that they couldn't meet the original delivery date, but they didn't want to look bad. so, they came up w/ the story about the "v2.0 upgrade" in order to buy themselves more time, all the while knowing that their ETA's on this "v2.0 upgrade" was completely hypothetical and overly optimistic- since v2.0 was still only under R&D and not likely to be even remotely ready on 11/2007.
if all this is what happened, then mazsport was being dishonest for selling u the v2.0 upgrade before even completing the original turbo order. even if a customer is unfamiliar with a product or a process, that doesn't mean they deserve to be cheated or lied to- ever. mazsport should have made it clear what the revised completion date of the original turbo would be, and then stuck to that. they are certainly at liberty to mention that v2.0 upgrade is in R&D. but, given their years of experience and knowledge of the R&D product cycle, it is more than reasonable to think that they knew 11/2007 was completely ridiculously overly optimistic to promise a customer that date.
on the flip-side, perhaps u guys (buyers) were so anxious to get your car upgraded that u also played right into their hands, and u didn't read-between-the-lines and think through all the implications of what they [mazsport] were selling you with this "v2.0 upgrade."
the only scenario that i can see mazport being exonerated is if (a) they fully disclosed that doing the v2.0 "could" mean delivering the car in mid 2008, since they couldn't be sure exactly when it would be perfected. (ie they could only estimate 11/2007.) and, (b) if the buyer (u guys) acknowledged and agreed to this, then it would be your fault for "willingly accepting the risk" of waiting around for them to finish R&D and then install/ tune the product.
otherwise, it does sound like mazsport has acted in bad faith here by not delivering the original product, as sold, and then turning around and using "bait & switch" tactic to get u guys into something else, thereby delaying delivery of the vehicle due to technical issues that they knew very well could and would arise and delay the entire project.
Last edited by Detrich; 04-02-2008 at 07:40 PM.
04-02-2008, 09:05 PM
#122
Mazsport.net
Join Date: Mar 2005
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This car is going to be displayed on a national level, instead of just installing the original product and shipping it I made the customer aware I had found improvements in the design. They want the best so I offered these improvements at no additional cost to the customer, he agreed to wait. It is progressing along nicely and I will continue to update the customer, I'm sure you guys will all see the results.
We appreciate your continued support, Scott
We appreciate your continued support, Scott
04-02-2008, 11:12 PM
#125
幹他媽!
it sounds like mazsport was up-front about the upgrade & the impending delays and the buyers agreed to it- according to scott's explanation here.
if this is accurate, then i think the buyers are unjustly accusing mazsport.
if this is accurate, then i think the buyers are unjustly accusing mazsport.