Mazsport Customer Service
03-16-2008, 10:18 PM
#76
Mazsport.net
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Just a couple of things here.
For the record, we did not use Roland's $'s to fund the development of the Ignition Solution or use those funds for other projects. That train of thought is 100% incorrect.
We are doing more than a turbo kit install here, we are building a show car (at least part of it) and further improving the product in house. Personally I hate to read the post's of consumers that have had a product for a year and are still trying to make it work properly. This extra time we have taken was to simply give the consumer more for their money.
Dan is right, I am a perfectionist which makes it very hard to say, "that's fine ship it". Situations like this one do make me question my approach, but do not change my thoughts about the required end result.
That written, bottom line, I do have an unhappy customer here and I will make the situation right, period.
Roland and Vicky, I sincerely apologize for the delay and I will make sure you have your vehicle very soon.
Scott
For the record, we did not use Roland's $'s to fund the development of the Ignition Solution or use those funds for other projects. That train of thought is 100% incorrect.
We are doing more than a turbo kit install here, we are building a show car (at least part of it) and further improving the product in house. Personally I hate to read the post's of consumers that have had a product for a year and are still trying to make it work properly. This extra time we have taken was to simply give the consumer more for their money.
Dan is right, I am a perfectionist which makes it very hard to say, "that's fine ship it". Situations like this one do make me question my approach, but do not change my thoughts about the required end result.
That written, bottom line, I do have an unhappy customer here and I will make the situation right, period.
Roland and Vicky, I sincerely apologize for the delay and I will make sure you have your vehicle very soon.
Scott
03-17-2008, 02:23 AM
#77
Well, I can kinda see the logic though... are you saying that in no way that the profits of his payment do not help the funding? Not criticizing, but seems like in some way or another the money could have gone to development.
If they're anything like me, once they get the car they'll be happy. I hate when products are slow to ship and such and I'll complain to no end till I get it, and then I dont care about the wait anymore (to entertained by my new toy).
I'm pretty set on ordering the ignition solution (when I have the spare money) and then I'll decide my opinion on service then. I tend to take more of a "from my own experience approach" about things... while it's good to take advice from time to time, I like to learn things on my own, even if I get the same results sometimes.
It sucks that you're upset with the service, hopefully once you get the car back you'll be impressed enough to still be satisfied, even considering the wait.
If they're anything like me, once they get the car they'll be happy. I hate when products are slow to ship and such and I'll complain to no end till I get it, and then I dont care about the wait anymore (to entertained by my new toy).
I'm pretty set on ordering the ignition solution (when I have the spare money) and then I'll decide my opinion on service then. I tend to take more of a "from my own experience approach" about things... while it's good to take advice from time to time, I like to learn things on my own, even if I get the same results sometimes.
It sucks that you're upset with the service, hopefully once you get the car back you'll be impressed enough to still be satisfied, even considering the wait.
03-18-2008, 07:15 AM
#79
Where's My Car?
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Here's a little time line:
April: paid for turbo
May
June
July-find out intercooler is on back order
August
September
October
November: Would you like an iginition upgrade? Sure, while it's down there, why not?
December
January
February
March.....
03-18-2008, 07:51 AM
#80
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I'm finally going to chime in here and post my direct opinon, becuase i just cant stand looking at this thread anymore, and not posting anything
My first question for everyone who is posting in this thread is. How many of you guys have actually bought something from Mazsport? Some peoples opinons in this thread are so pointless becuase you have never bought a high priced mod, and been down this road. The pettit opinons about how they are quicker, well honestly theres ALOT more to this turbo kit then a pettit blower. AND if it wasnt for Mazsport what would you have been using to run your car? EManage blue... Hmmm i think not.
I understand your problems with mazsport, yes you should be mad I agree sometimes even the best companies have a hiccup in service.
But i dont think that we should be pointing a finger a Mazsports customer service as a whole.
Especially when most of the posters in here have not experienced mazsports service ever!
All i know is that with all the money i have spent with mazsport, ive never experienced a problem, and if it wasnt for the Int-x i would have sold my rx8 a long time ago because we all know the Blue Emanage was junk and Scott's RnD with the microtech unit saved us tons of headaches and motors.
End of my rant.
My first question for everyone who is posting in this thread is. How many of you guys have actually bought something from Mazsport? Some peoples opinons in this thread are so pointless becuase you have never bought a high priced mod, and been down this road. The pettit opinons about how they are quicker, well honestly theres ALOT more to this turbo kit then a pettit blower. AND if it wasnt for Mazsport what would you have been using to run your car? EManage blue... Hmmm i think not.
I understand your problems with mazsport, yes you should be mad I agree sometimes even the best companies have a hiccup in service.
But i dont think that we should be pointing a finger a Mazsports customer service as a whole.
Especially when most of the posters in here have not experienced mazsports service ever!
All i know is that with all the money i have spent with mazsport, ive never experienced a problem, and if it wasnt for the Int-x i would have sold my rx8 a long time ago because we all know the Blue Emanage was junk and Scott's RnD with the microtech unit saved us tons of headaches and motors.
End of my rant.
03-18-2008, 08:07 AM
#81
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I'm finally going to chime in here and post my direct opinon, becuase i just cant stand looking at this thread anymore, and not posting anything
My first question for everyone who is posting in this thread is. How many of you guys have actually bought something from Mazsport? Some peoples opinons in this thread are so pointless becuase you have never bought a high priced mod, and been down this road. The pettit opinons about how they are quicker, well honestly theres ALOT more to this turbo kit then a pettit blower. AND if it wasnt for Mazsport what would you have been using to run your car? EManage blue... Hmmm i think not.
I understand your problems with mazsport, yes you should be mad I agree sometimes even the best companies have a hiccup in service.
But i dont think that we should be pointing a finger a Mazsports customer service as a whole.
Especially when most of the posters in here have not experienced mazsports service ever!
All i know is that with all the money i have spent with mazsport, ive never experienced a problem, and if it wasnt for the Int-x i would have sold my rx8 a long time ago because we all know the Blue Emanage was junk and Scott's RnD with the microtech unit saved us tons of headaches and motors.
End of my rant.
My first question for everyone who is posting in this thread is. How many of you guys have actually bought something from Mazsport? Some peoples opinons in this thread are so pointless becuase you have never bought a high priced mod, and been down this road. The pettit opinons about how they are quicker, well honestly theres ALOT more to this turbo kit then a pettit blower. AND if it wasnt for Mazsport what would you have been using to run your car? EManage blue... Hmmm i think not.
I understand your problems with mazsport, yes you should be mad I agree sometimes even the best companies have a hiccup in service.
But i dont think that we should be pointing a finger a Mazsports customer service as a whole.
Especially when most of the posters in here have not experienced mazsports service ever!
All i know is that with all the money i have spent with mazsport, ive never experienced a problem, and if it wasnt for the Int-x i would have sold my rx8 a long time ago because we all know the Blue Emanage was junk and Scott's RnD with the microtech unit saved us tons of headaches and motors.
End of my rant.
03-18-2008, 08:52 AM
#82
Northeast Pimpin'
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We all strive to provide perfect service but unfortunately sometimes we fall way short of our goals, but let's not all put mazsport through the firing line, mean come on a lot of us would be lost without Scott here. Charles r hill got help with his motor troubles from Scott. Scott and his crew are a vital lifeline to all us 8 owners
03-18-2008, 11:31 AM
#83
I zoom therefore I am.
I don't think anyone has said Scott and the whole crew at Mazsport aren't some of the best people for the RX8 community. I doubt anyone can do anything but praise them for all the great things they've done in terms of R&D and finished products.
This whole thread is about lack of communication which does come down to customer service, that's it.
When my warranty is gone and my engine is fair game, Mazsport is still the company I'll be going to first. They make some of the best stuff bar none. If I do decide to drop my car off then I will go in knowing it will take awhile and I'll be prepared for it. The OP was not prepared nor where they updated enought which is why they started this thread.
This whole thread is about lack of communication which does come down to customer service, that's it.
When my warranty is gone and my engine is fair game, Mazsport is still the company I'll be going to first. They make some of the best stuff bar none. If I do decide to drop my car off then I will go in knowing it will take awhile and I'll be prepared for it. The OP was not prepared nor where they updated enought which is why they started this thread.
03-18-2008, 04:48 PM
#84
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Try ordering the Ignition Solution...
"Batch next week, should be shipped then.."
2 weeks later
"We are shipping out a batch of 10 today, yours goes in the next one"
3 weeks later
"We are shipping out a batch of 10 today, yours goes in the next one"
rinse repeat
"Batch next week, should be shipped then.."
2 weeks later
"We are shipping out a batch of 10 today, yours goes in the next one"
3 weeks later
"We are shipping out a batch of 10 today, yours goes in the next one"
rinse repeat
03-18-2008, 05:56 PM
#85
Misfit Moderator TnC
your right....i posted in this thread having never ordered a part......but i can tell you i hear first hand the experiences of some of the turbo kit buyers and buyers of other things that have been waiting exhorbitant amounts of time.....this mean i cant have an opinion on the subject?.....had i been a potential customer in the near future i might have some seriosy and well founded doubts now
03-18-2008, 07:15 PM
#89
I liked the timeline....from previous OP comments she's neglected the
"we have a new development with the Kit...and it will take a while for the upgrade...do you want to wait"
Seems this would be a relevant point for the timeline..
There is always two sides to everything
"we have a new development with the Kit...and it will take a while for the upgrade...do you want to wait"
Seems this would be a relevant point for the timeline..
There is always two sides to everything
03-18-2008, 07:33 PM
#91
I liked the timeline....from previous OP comments she's neglected the
"we have a new development with the Kit...and it will take a while for the upgrade...do you want to wait"
Seems this would be a relevant point for the timeline..
There is always two sides to everything
"we have a new development with the Kit...and it will take a while for the upgrade...do you want to wait"
Seems this would be a relevant point for the timeline..
There is always two sides to everything
Bottom line, I lost my car for an entire show season. I will not have the car for most of the upcoming show season, because it was pulled from the body shop mid-chop.
And let's consider I have paid the body shop half of their quote, and bought a set of Asanti wheels, all to prepare for last summer's show season, which has come and gone.
This is done as a labor of love, we all know there's no money to be made in showing our cars. It's just an insane love, pride and obsession. The shows just ain't the same without having a car.
03-18-2008, 11:17 PM
#92
I waited for the ignition for a long time but expected that.
It was a new introduction.
I'm happy with the service and more happy with the design, quality and the fact all the parts were there.
I would have taken a different approach if it was my car so no comment.
Sorry, 3MTA.
It was a new introduction.
I'm happy with the service and more happy with the design, quality and the fact all the parts were there.
I would have taken a different approach if it was my car so no comment.
Sorry, 3MTA.
03-19-2008, 12:40 AM
#94
The kits can be purchased directly and the work done by yourself right ...
From what I see, as long as that is still an option...
I'm still buying from Mazsport when the time comes.
From what I see, as long as that is still an option...
I'm still buying from Mazsport when the time comes.
03-19-2008, 09:47 AM
#95
The Professor
I can understand the frustation of the OP.
I mean, show schedules are pretty set in stone. You only get a handful of chances to show your car for trophies every year, and most of them are in the spring.
I mean, show schedules are pretty set in stone. You only get a handful of chances to show your car for trophies every year, and most of them are in the spring.
03-19-2008, 09:59 AM
#96
The Professor
Mazsport makes some quality stuff, I've never heard of a huge problem from one of their products.
When everyone wants quality you have to wait, thats a pretty simple fact.
But I agree that I hate unrealistic timelines and being given "the run-around."
Sometimes it just sucks to say to a customer:
Yeah, garret has been spotty this summer, I have no clue when the turbo is going to be in. Plus I don't have your intercooler in hand since its a low production highly custom air-water, the rest of the pipes aren't made, I have two other cars in right now also, and I want to revise your kit a bit since I found a better way of doing X.
I've seen cars in prestigious bodyshops for 3 months just waiting for a bodykit to be painted.
Warranty work ususally takes 4-6 weeks.
And getting a turbo kit handmade and installed at a nationally known shop is probably going to take 12-16 months.
Thats just common sense.
When everyone wants quality you have to wait, thats a pretty simple fact.
But I agree that I hate unrealistic timelines and being given "the run-around."
Sometimes it just sucks to say to a customer:
Yeah, garret has been spotty this summer, I have no clue when the turbo is going to be in. Plus I don't have your intercooler in hand since its a low production highly custom air-water, the rest of the pipes aren't made, I have two other cars in right now also, and I want to revise your kit a bit since I found a better way of doing X.
I've seen cars in prestigious bodyshops for 3 months just waiting for a bodykit to be painted.
Warranty work ususally takes 4-6 weeks.
And getting a turbo kit handmade and installed at a nationally known shop is probably going to take 12-16 months.
Thats just common sense.
Last edited by staticlag; 03-19-2008 at 10:02 AM.
03-20-2008, 11:22 AM
#98
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03-20-2008, 11:33 AM
#99
It only makes sense if that's what was agreed on in the beginning. All of this is moot though, since it appears that Scott is going to make it right with his customer. That's really all the customer wanted; communication, and compensation. They're probably going to get both now.
03-20-2008, 01:04 PM
#100
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It only makes sense if that's what was agreed on in the beginning. All of this is moot though, since it appears that Scott is going to make it right with his customer. That's really all the customer wanted; communication, and compensation. They're probably going to get both now.
Free turbos for everyone, sounds good to me
