Mazsport Customer Service
03-15-2008, 10:33 AM
#1
Where's My Car?
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Mazsport Customer Service
As most of you know, the care has been at Mazsport since, oh, last May, for a type 2 turbo install.
We were initially promised the car back in 4-5 weeks, and had transport arrangements, as per the information from Mazsport.
We pulled the car out of the body shop in the middle of their work, to accomodate Mazsport.
We paid in full. And that's no small amount of cash, but that's what Mazsport wanted.
It seems the iginition problem has been rectified. We were told about 4 weeks ago the car would be ready to test....called for an update, and was told on March 5, there was no update.
I realize some good things take time. I also understand how to run a business, keep customers happy, and make promises I can keep and deadlines I can make.
To keep a customer's car for 10 months, (and counting), with minimal updates or no update at all, to me is in poor taste.
Rant done for now.
We were initially promised the car back in 4-5 weeks, and had transport arrangements, as per the information from Mazsport.
We pulled the car out of the body shop in the middle of their work, to accomodate Mazsport.
We paid in full. And that's no small amount of cash, but that's what Mazsport wanted.
It seems the iginition problem has been rectified. We were told about 4 weeks ago the car would be ready to test....called for an update, and was told on March 5, there was no update.
I realize some good things take time. I also understand how to run a business, keep customers happy, and make promises I can keep and deadlines I can make.
To keep a customer's car for 10 months, (and counting), with minimal updates or no update at all, to me is in poor taste.
Rant done for now.
Last edited by 3MTA3; 05-23-2008 at 09:07 PM.
03-15-2008, 12:45 PM
#3
the bukkake master!
i feel so bad for you guys. i hear about the car and what you've been going through at the meets. i hope you dont have to wait much longer to have it finished. ps how much power you looking to put down with the kit?(if you dont mind telling)
Last edited by snipaz2420; 03-15-2008 at 12:52 PM.
03-15-2008, 07:29 PM
#7
Administrator
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As most of you know, the care has been at Mazsport since, oh, last May, for a type 2 turbo install.
We were initially promised the car back in 4-5 weeks, and had transport arrangements, as per the information from Mazsport.
We pulled the car out of the body shop in the middle of their work, to accomodate Mazsport.
We paid in full. And that's no small amount of cash, but that's what Mazsport wanted.
It seems the iginition problem has been rectified. We were told about 4 weeks ago the car would be ready to test....called for an update, and was told on March 5, there was no update.
I realize some good things take time. I also understand how to run a business, keep customers happy, and make promises I can keep and deadlines I can make.
To keep a customer's car for 10 months, (and counting), with minimal updates or no update at all, to me is in poor taste.
Rant done for now.
We were initially promised the car back in 4-5 weeks, and had transport arrangements, as per the information from Mazsport.
We pulled the car out of the body shop in the middle of their work, to accomodate Mazsport.
We paid in full. And that's no small amount of cash, but that's what Mazsport wanted.
It seems the iginition problem has been rectified. We were told about 4 weeks ago the car would be ready to test....called for an update, and was told on March 5, there was no update.
I realize some good things take time. I also understand how to run a business, keep customers happy, and make promises I can keep and deadlines I can make.
To keep a customer's car for 10 months, (and counting), with minimal updates or no update at all, to me is in poor taste.
Rant done for now.
03-15-2008, 07:38 PM
#8
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03-15-2008, 08:39 PM
#10
Pettit fangurl <3
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not sure if the "two-sides-to-every-story" works here....
this is not the only case....i see a pattern developing...
and it doesnt take a rocket scientist to figure it out..
this is not the only case....i see a pattern developing...
and it doesnt take a rocket scientist to figure it out..
03-15-2008, 08:39 PM
#11
Where's My Car?
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Two sides of every story there is.
We were promised the car back in 4-5 weeks. If you would like, I can start digging up the original e-mails.
Seems that the turbo wasn't perfected, but was on the market. I didn't know that until after the car was there. I can most likely find the posts about the ignition and insert them into the time table.
Of course one would want an upgrade, hell, we're in PA, the car is in FL, wouldn't it be easier to have the work done "while it's there"?
When you pay a company over $13,000 of money that could be making money, after they promise product delivery in a certain time frame, you wouldn't be upset?
We missed a whole show season, and are now all set to miss the beginning of another one.
Said comapny has had time to pack up send out the new ignition to customers, yet my car is still there....10 months later.
Roland can no longer deal with Mazsport, as he has waited for call backs that don't happen, and after the last call....Betsey telling him there is no update when he called for an update, pushed him over the edge.
We have been very polite, patient, and understanding during this whole process, but enough is enough.
I want my damn car back.
We were promised the car back in 4-5 weeks. If you would like, I can start digging up the original e-mails.
Seems that the turbo wasn't perfected, but was on the market. I didn't know that until after the car was there. I can most likely find the posts about the ignition and insert them into the time table.
Of course one would want an upgrade, hell, we're in PA, the car is in FL, wouldn't it be easier to have the work done "while it's there"?
When you pay a company over $13,000 of money that could be making money, after they promise product delivery in a certain time frame, you wouldn't be upset?
We missed a whole show season, and are now all set to miss the beginning of another one.
Said comapny has had time to pack up send out the new ignition to customers, yet my car is still there....10 months later.
Roland can no longer deal with Mazsport, as he has waited for call backs that don't happen, and after the last call....Betsey telling him there is no update when he called for an update, pushed him over the edge.
We have been very polite, patient, and understanding during this whole process, but enough is enough.
I want my damn car back.
03-15-2008, 09:17 PM
#15
I zoom therefore I am.
10 months before someone posts about wanting their car back is more then fair.
Seems like mazsport makes some really nice stuff but needs a a ton of work on their customer service.
Seems like mazsport makes some really nice stuff but needs a a ton of work on their customer service.
03-15-2008, 09:21 PM
#19
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What I just cant understand, why would you have to pay in full up front? It's not like you could take the car without payment, and even if that was a concern for the party doing to work, they could draw up a contract, make a deposit and pay balance when complete. That is they way they do business where I currently work, and we do 30K plus upgrades on cars. Just from what I have heard here, this whole deal sounds kinda shady. I would at least ask for a refund on the interest that money could have made during that time.
03-15-2008, 09:54 PM
#23
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Again, I will call Roland with an update this week Vicky. We discussed further refinements and improvements in design I was making along the way and we agreed to go that route. We could have delivered a properly working kit several months ago but since it was at no additional cost to you guys, we opted for the more refined product. We will be wrapping it up and shipping it back very soon. Scott
03-15-2008, 09:57 PM
#24
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personally $13,000.00 10 months and no progress or updates or anything to show is unacceptable. They should reimburse the $13,000.00 like YESTERDAY. It is sad to see establishments just conduct shady business and just sucker people into their hard earned money and cars.
Try contacting the BBB (better business bueru) and file a complaint. Everyone that has done business with them should life the claim and have them look into it and possibly shut them down and get the money back. if not get a law suit going. A year (roughly) and $13,000.00 and no product in return after a promised date came and went is unacceptable.
I'm sorry you have to endure such shady and unprofessionalism from that place...
Try contacting the BBB (better business bueru) and file a complaint. Everyone that has done business with them should life the claim and have them look into it and possibly shut them down and get the money back. if not get a law suit going. A year (roughly) and $13,000.00 and no product in return after a promised date came and went is unacceptable.
I'm sorry you have to endure such shady and unprofessionalism from that place...
03-15-2008, 10:11 PM
#25
Where's My Car?
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Again, I will call Roland with an update this week Vicky. We discussed further refinements and improvements in design I was making along the way and we agreed to go that route. We could have delivered a properly working kit several months ago but since it was at no additional cost to you guys, we opted for the more refined product. We will be wrapping it up and shipping it back very soon. Scott
No need to patronize me, Scott, I'm fully aware of what's going on. I believe you told Roland a few weeks ago that the car would be ready. He calls, is told that you are busy, and that you will call back...to no avail, as there is no call back.
And the car isn't ready.
What absolutely floors me is the last phone call he made...to get no update.