chrism

maybe roland should come post his thoughts as well......lets get both sides of the story out in the open.....thats allot of cash out there for nothing so far

klepto

/\ AGREED...it is only fair and from the severity of this situation it should be done 1. for customer service face value 2. customer appreciation value & 3. plain ol' work ethics

Answers are due and deserved after all this anguish.

lurch519

Customer service is basically what all this boils down to. I made a 4 hour road trip just to replace a defective module for guages in a customers car last week, even when driveability wasnt affected at all. Thats the level of commitment i would exptect from a shop where I spent 5k, let alone 13k. The least that should happen is regular communication via phone.

MazsportScott

Regular communication has occurred and the customer was offered and opted to wait for further refinements at no additional cost.

Cam

iTrader: (1)

I usually dont post in these drama threads. But, is everyone reading Scott's posts? He stated the customer opted to wait for an upgraded kit that was not complete as of yet. Looks like part of the 10 month wait is customer impatience. If time was of such a priorty he/she should have taken the kit that was available.

I will agree the no call backs that were promised by Scott is unprofessional, but the 2+ years Scott/Mazsport has been on this board Ive only heard nothing but praise but both the products and support.

8 Maniac

iTrader: (1)

I'm confused as to why this is in the major horsepower upgrades section... it is a complaint about a turbo install... but really has nothing to do with the turbo at all...

Anyways, I havnt heard any past problems with mazsport, so I cant really make any comments on that. I'm undecided on this topic since I/we dont know every little detail that has taken place... if it has taken longer than expected, but the customer agreed to it... then the customer is just complaining. If Mazsport is legitimately trying but fails to update, then it's diligent work but poor customer service. If mazsport is just no being helpful in any way, the customer is right. Either way, it doesnt really affect whether or not I'll do business with them in the future.

8 Maniac

iTrader: (1)

I'm guessing after spending 13k, the OP doesnt want to buy a plane ticket from PA to FL just to stop by without any guarantee of what the results of the random "drop in" would be.

Dookie_Rx-8

maybe there was just miscommunication somewhere?? why would you offer a customer an upgrade that wasnt even ready for nearly a year?

VarneyMazda

Ehh shinka your right this seems to be going on more and more with the, its also kinds retarded to make 2 threads of the same topic where Scott and her are cutting and pasting their answers

This isn't going to stop me from ordering stuff from mazsport

chrism

there is no cut and paste it was moved and renamed.....apparently communication has been minimal or not to the satisfaction of the customer and very vague....this isnt the first time they havent delivered on a timely basis.....and its in theis section because this is where most people that are interested in the kits will be surfing...

VarneyMazda

I stand corrected, the only opinion I will post here is that they are filling orders of parts when they have her car there. Personally the way I run our business is get the customers done then move on to the next project. But these things happen, they have a lot on their plate and by the sounds of it minimal staff to keep up with the demand

chrism

then as a normal business would do why not staff up or take on less projects?....work longer?....work harder?.....delegate and farm out?......something?...i take this personal because it has happened to a few people that i am friends with and some i am friendly with.....i hear thier side of the story and then from this site comes vague excuses....i just dont get it......when dealing with high dollar things you need to be up front, and expeditious......especially because people blindly put the money in your hands

VarneyMazda

Exactly what I'm getting at Chris they should have done something to combat the all the new business And research they have. I think its crazy how some places think 10 grand is chump change, its a 3rd of the cost of a loaded one new

tdiddy

Can a Mod move this thread to the Good Guy/Bad Guy forum? I see nothing that relates to major horsepower.

chrism

this was moved here on purpose by request to a mod

jusanb

Roland here.

My thoughts are: I just want the car done. I understand that they have other customers too. Scott and I talked about the upgrade and of course I agreed to it, wouldn`t you? The upgrade, as we were told by Scott was supposedly perfected in November. That was four months ago.

I feel we have been extremely patient ansd understanding during the past ten months. I am disappointed.

I have asked my wife to hold off from posting this in the forum, but, after my last conversation with Betsey, my patience ran out.

I have waited for multiple call backs that didn't happen, which was usually on a Friday, so I would have to wait all weekend to start calling on Monday again. We found out a month ago that Fridays were not the best day to call, so I tried calling in the beginning of the week, with the same non results.

I stand behind what my wife posted. We have nothing to hide, or obviously gain from this.

I just want the car back.

VarneyMazda

Well they qoute 24 hours to install so I think even 2 months is long since they've had ignition upgrades for 2 months now... They should have their car back I'd be pissed if I waited that longn

steven000e

I feel you 100%

I was in the same situation with the shop that installed my turbo kit! (which I will not name)

But It took overall 7 months to get my car back!

At least they didn’t ask me for money upfront.

I was very patient within the first few months however by the end I was very frustrated!

So I started to call as much as possible, emails every single day, I literary annoyed the hell out of them I think…. I couldn’t just stop by quiet often because I was pretty far away but I tried. (I even went one day and I told them to give me some tools and I will help out finishing it my self )

I have notice that a lot of turbo install (by different companies) do take long but 10 months or 7 months for that matter …. Not acceptable

I have never had a bad experience with Mazsport but I do hope you get your car back soon!

You will enjoy it much much more when you get back

I would recommend you to call everyday even if they tell you don’t call for couple days….
Email them for updates twice a day….. no matter what!

It worked for me and It seems like customer service for this kind of projects no matter what company you go with “will always be a little harsh”

You know what they say, “the sweet is as never as sweet without the sour”

VarneyMazda

I Think this happens with a lot of shops

Clavius

For 13k and 10 months I'd like to believe this will be the cleanest looking turbo install of all time. Plus the highest output turbo kit that Mazsport has made. I understand refinement and making sure everything runs and looks ok, I'm a artist and I get the whole "My own worst Critic" but 10 months just wow.

As long as there were weekly updates akin to "We did this on Monday, Tues..ect" then there would be no problem but I fear it boiled down to updates of "The car is still here." I know I'm just simplifying here but that would tick even me off. I'm assuming Mazsport once the car is done will be handing copies of time sheets of hours worked on the car? I went to a local performanc shop and that is what they did, clocked in when starting work then clocked out when done, plus wrote down what they did. This just made sure both the customer and them would know what was going on.

I hope the car gets back in your hands sooner rather than later (before Limerock I hope!!).

3MTA3

The kit that we "opted to wait for" became available in November, after the car was there for six months. We had no idea that this would take another four months to install.

Has anyone else noticed that Scott has time to post in the threads, edit my posts out of threads in the Mazsport forum (but keep his up), pm me and others, and yet couldn't pick up the phone to call Roland?

shinka213

i believe the reason vicky started this thread in there is that there was a threat of having her posts deleted...if it was in the Mazport section..

people may think im biased here because i am very good friends with Vicki and Roland...but its because of that..that ive been getting updates from them since the inception....

and per roland and vicki i have kept my mouth shut on this forum for most of the time that their car has been there...for obvious reasons....

if that were my car, i would have pulled it out of there in boxes if need be.....its just unconscionable....upgrades or no upgrades....

ChattyRX8

I'm really sorry to hear about your situation. I understand that custom builds take money, but why did you pony up the entire amount up front? Did Mazsport say all or nothing? To me it would seem reasonable to get a good faith deposit, then payment in full upon delivery.

nelsonrx8

wow they cant be that bad

chrism

it seems in the mazsport thread the same question was asked and mazsport edited it off...yes money up front.....that is why this thread was brought out into the open and can not be edited by them here