i understand the moderator staff is doing what they can and have no obligation to either party.

if he was following him and harassing him in other posts that is understandable as for the ban.


but both buyers haven't heard a peep from him, as luxluc mentioned, how would he know he isn't sending a $3k turbo kit to some random person who is going to sign for it and sell it on ebay tomorrow? that is moronic. perhaps he is a great guy in person, and i hope he is and hopefully he reads this and understands some mistakes were made on his part and he corrects them in the future. it's actually pretty rare for most people these days to live in the same location for more than 3-5 years.

it's obvious there was issues getting the kits done in a timely manner and that the US customers had priority but to be arrogant on top of the lack of communication is a slap to the face. with that mentality it doesn't matter how good of a product you put out, eventually you lose more customers than you gain.

 

if you have lots of idle time, here are a few of the threads that remain over the Jeff Abrams/Mazdamaniac Great RX8Club Turbo Upgrade Fiasco, a few others were deleted over time:

https://www.rx8club.com/good-guy-bad-guy-74/mazdamaniac-187623/

https://www.rx8club.com/good-guy-bad-guy-74/worst-service-ever-mazdamaniac-159061/

https://www.rx8club.com/good-guy-bad-guy-74/cautionary-tale-mazdamaniac-208000/

https://www.rx8club.com/good-guy-bad-guy-74/mazdamaniac-155030/

 

As promised on Monday, i have followed the advises of several guys here by contacting french customs .

What they certified to me?Indeed the US numbers change coming in France. But neither of the french transport companies have registrated such a parcel number.

That parcel number given by Jeff never came in France, because it does not appear on their international files. And they explained that the tracking number still appears 6 monthes on their screens.

On top of that i called Laposte once again, and they explain me that anyway they process all the parcels coming from USPS so if the parcel has been shipped they can see the tracking yet, and it doens't appear nowhere

They explained me that it is the shipper that must ask USPS an inquiry.

 

I think what you need to do if you honestly want a resolution, is to first resolve any differences with Jeff.... privately. Shoot him a note, and make an effort to work together on this. Either way it seems that both of you are in a bind, Jeff claiming he shipped, and you claiming that you have not received. At this point it would save you both a TON of time and effort to just get on the phone with eachother, or skype, or whatever you want, and discuss a plan of action. Both of you call agencies together. It makes no sense for you to go at it alone, because there is information that the shipper would have, and information you would have.... at least this way you will both be working together and filling in the blanks for whatever agency you are dealing with.

 

well i think thast what hes been trying for years until he lost it recently, i dont think MM is willing to do so now if he havent done it so far..

 

This simply is not going to happen. While I believe the consumer in this case has tried to reach out multiple times in multiple ways to resolve this, I also believe that customer when he says to us that JEff has had no communication whatsoever with then(refering to Luc and ERX) and is not inclined to do so.
There are of course different options for Luc and EXR to take, ie: just writing off thier investment, attempting to work through whatever insurance they have, etc. but I think bottom line is there are no kits for them, and there very likely will not be, nor is there likely be any sort of reconciliation between Jeff and these two parties.
I actually typed out quite a bit here, but erased it and am ending my involvement in this debacle. Cheers.

 

i'd still suggest better communication if even through a third party at BHR if possible(while being a separate entity they might know what is going on). even a few words can go a long way to making a customer feel better versus completely ignored, even if you think that customer is being a pain in the rear.

 

The pain to have lost 2300$ is still here. Nobody here can understand it, nobody can understand the sacrifice i've made to order a part of my dream that became a nightmare.

 

time is money !!! money is time of your life .... if you loose some money you loose some time of you life !!

thats not good !!! $ 10 for me is 1/2 hour of my life ....$ 2300 is almost a month of my life ....

i feel your pain .....

i wish i can **** money like others in the rx8club

 

Anyway i must thank you .

 

During the next weeks, someone will be obliged to answer me, or better my lawyer!

It will take monthes but everybody here will know definitively the true conclusion of this story.

 

why bother?

at this point two years later it's clear that Jeff Abrams/MazdaManiac is not a person to be trusted in all circumstances despite having to listen to him string us along that he was over and over again during the whole episode. He could have shown everyone how big he could be by overlooking the emotional flare up and helping to resolve the situation. Instead he fails again. There are people out here wondering what the truth really is.

Why would he ship this out 2 years later without contacting the buyer first?

What is his real motivation to not assist with the missing package?

Did he really send something and if he did, what did he actually send?

Why is LuxLuc still in the dark on his order status?

Why would he let himself appear as a shyster and crook if he really did follow through two years later?


Logically none of it makes sense unless he really has something to hide.

 

Yet you continue a partnership with someone who clearly doesn't in this particular case.

 

You mean like how he is all over the BHR website or how you're partners when it's convenient and you're not when it's not?

 

The only people "wondering" are people that have absolutely no stake in the outcome whatsoever.

The parties actually involved all know the truth.

Not obliged at all. You had better review the Hague Service Convention as well as the actual rendering under Hilton v. Guyot.

How prescient.

Tell me something, Mark: What do you want?
What do YOU want out of this? What are YOU hoping to accomplish?
Do you want Eric to announce that he is suddenly in possession of his kit?
Are you hoping there is some peaceful, harmonious end to this thread?
Do you want some sort of financial gain for yourself?
Do you hope for me to suddenly disappear from the RX-8 scene?
Do you want Ray to suddenly disappear from the scene?
Are you looking for a dissolution of our partnership? (Do you even know what constitutes our partnership?)
Are you just hoping for some sort of failure for any of us?
Do you just want to be some sort of "insider" with info that everyone else here that is not actually involved in the transaction doesn't possess?

You just keep going on and on like you are pressing for some sort of coup de grace that isn't coming.

There isn't anything else to know.

Eric purchased a kit. He seemingly waited forever for it like 5 other people (out of several dozen who didn't have a similar misfortune).
On August 18th his kit was shipped and on September 2nd it was delivered. The USPS tracking, customs label and post office receipt were posted here. Pictures of the kit were posted here. Eric is using an actual picture of the kits that went out in August as his avatar.
The entire debacle of those 6 kits was played out here - virtually in real-time - with all the salacious detail that anyone could possible desire. Even you.
In the interval, Eric sent literally hundreds of communications of multiple varieties (sometimes so many times in a day that it locked up my e-mail server), many of which were of a far more grave in nature than the voicemail that I posted here in this thread. On the occasions that I actually tried to send him useful information, he took my response as an affirmation that his tactics were successful and he doubled his effort. Kind of like clicking on the "remove me" link on a SPAM e-mail.
As I am sure you are aware, once the package leaves the US and is in possession of the foreign postal service, all insurance and liability ends. I would have to approach the French postal service and file a grievance.
As I am also sure you are aware, I am not the aggrieved in this particular situation. Mr. Lavayssière is. The need to follow up at this point is his responsibility, regardless of how I may feel about the situation.

So, I will ask you again as I have several times in this thread - What do YOU want?

 

There might actually be some people here stupid enough to believe that premise, including yourself. It is quite okay to admit as much.

 

All biased posters are trolls, Team is a biased poster, Team is a troll.


I'm sorry, but i'm so clever at times even I don't always get me.


fyi, i put in bold that part that makes my statement funny.

 

Everyone has an opinion on something. That makes them biased. It's the amount of bias and the lengths they go to expressing that bias that determines whether they are a troll or not.

 

Just to summarize the situation: where is Luxluc kit? Lost by the Luxembourg postal services too? Funny coicidence.

You had time enough to find a story... So explain us what did happen to his kit.

Everybody here has understood i was pleased to waste my time here, trying to have informations.

Unfortunatly for you USPS doesn't know your tracking. And such for "La Poste" in France.

 

You are a liar because you have never given me any explanation, customs label and post office receipt were NOT posted here.

I would like to see my signing up on any sheet!


During 2 years i have made perhaps forty mails to try to know something, but you have never answered!

 

as the fonz would say, exactamundo

 

What I want is irrelevant. All that matters is there are still two customers outstanding on this whole rotten deal that illustrates the ultimate **** poor excuse of rotten customer service. Why should Jeff Abrams/MazdaManiac not be held to the same standard as any other vendor here? The very same standard he has blasted other vendors here for, no less? So stop whining and/or harping about people who have no stake in this when MM has made plenty of postings involving other people/businesses here. I suppose his stake in it was they were competitors he felt threatened by, yet he and others continue to imply that I'm the one with the self-serving agenda. In those same threads you can read about how "we don't treat people that way at BHR", which BTW you don't see in any of these threads, or guys like Lamethor who are too busy trying to decide if they are either the pot or the kettle while ignoring the customer's situation completely.

However, since I was asked, if I wanted anything it's for everyone to stop acting like such hypocrites and hold themselves to the same standard they want to have as a customer. These two customers are clearly not being assisted or communicated with regardless of all the BS word games all the parties are playing. I don't care if there are 1,000,000 satisfied customers because that is again irrelevant to the two people still being screwed over here.

You don't get a pass on screwing someone over based on the excuse that it doesn't happen that often. This thread serves as one of the greatest examples of disgraceful customer service and how not to run a business on RX8Club anf it will continue to be flogged, bumped, and updated as such as long as this situation exists, just like the threads before it were. I would further stress that as having been a longstanding member here with many completed sales and purchases I am not expecting or asking for anything I haven't ever followed through on myself in 100% entirety.

 

I must seriously be the dumbest SOB there is because this does not make sense to me-

Mazdamaniac(hereafter Jeff) says that he responded to the buyers emails- ERX8 (hereafter Eric) says he never recieved any emails from Jeff. WTF? Is it me or is someone lying about something easily proven as a lie? Who is telling the truth, more importantly, WHY would someone lie about this?

Jeff is alluding that Eric is a scammer and it seems to me (any of you as well?) that he just implied that Eric is making up the fact he waited (however impatiently) for over 2 years to get what he paid for. Interesting. Did Eric in fact NOT pay for the kit as he has said? Or was he not forced to wait over two years while Jeff straightened out the things in his life? What is the truth to this?

The thing here is someone is flat lying- either Eric is lying or Jeff is lying and while I suppose in the grand scheme of things it has no real effect as to who is doing the lying, it is interesting that only a few seem to care.

 

best thing you've ever said

who said he should get a pass? Looks to me like he explained the situation and presented his facts. Anything past that would be the aforementioned trolling

You have to admit that your penchant for posting in all threads MM would make some people think you have an agenda. I personally like Jeff so that's my agenda. You always seem to think people either have to love him or hate him and there is nothing in between, i'll leave you to that.

Lamethor? really? LOL
I'm not ignoring the customer's situation. I'm not agreeing with Jeff's unique way of dealing with customers who post on this forum. If he simply never responded to threads like this they would die off quickly, but then any thread he did post in would become filled with trolls. It's pretty much a damned if you do, damned if you dont. I suppose people are use to the cuddly customer service from everywhere else, but it's been pretty plain from the get go that's not MM's style.

You are a hypocrite, got it.

I dunno about you, but my company is very happy when we have a 95 percent customer satisfaction rating. 2 out of 1,000,000 is a wee bit higher then that

and just like the other threads this will either be resolved (or not) with the offended parties.

thank god you're doing this just to look out for the welfare of the hoi polloi. Your selflessness is truly inspiring.

 

Anyone who decides to ignore what Jeff, Admins, and Mods have posted in this thread indicating and/or proving that MM is not scamming the OP is looking for their own brand of 'justice', demanding that the 'truth' be tailored to fit their opinion of the parties involved.