this is a bad business example.

i'd be strung up due to lack of communication for 2+ years to then mock the person who paid you up front.

treat people how you would want to be treated. so many people here disregard what it would be like if they were in the OP's shoes... i'd be pretty irate too if i thought i was going to have someone rip $2200 out of my wallet.

 

Do you always have to be such a pathetic POS? It would be a damn shame for you to once be the bigger man and just do the right thing here. You acted all high and mighty about not bowing out and sticking with completing these kits that were two years overdue, yet time and time again you are the biggest god damn excuse of a baby that ever tried to run a business enterprise.

 

Once again, you have no idea of what I have and have not done.
Do you really think this thread represents the entire story? That this is an absolutely accurate chronicle of all that has transpired in this transaction?
You have no stake in this and I have no obligation to soothe your soul or mop your brow.

If you really believe the narrative that you have conjured from this thread is even remotely representative of the actual details of this apologue, then you are truly mired in fantasy.

 

meh bla bla bla , excuses are for losers..

post by MM ...Once again, you have no idea of what I have and have not done.
Do you really think this thread represents the entire story? That this is an absolutely accurate chronicle of all that has transpired in this transaction?
You have no stake in this and I have no obligation to soothe your soul or mop your brow.

If you really believe the narrative that you have conjured from this thread is even remotely representative of the actual details of this apologue, then you are truly mired in fantasy

 

I am concerned, "i have a stake in this", but i have no explanation about what happened, about "what you have done and not done". Why?

All the narrative is based on the doubt you have created with your silence.

But never forget you have a stake in this too!

 

it would seem lodgical that since a certain percentage of MM's business is generated through this forum, it would be advantageous to inform the forum of "What all has heppened" concerning this transaction?
Speculation can run amok (my favorite word).
Maybe MM thinks any publicity is good pubicity?
Maybe MM doesnt want to do a post office inquiry?
Maybe MM shipped an empty box?
Maybe the OP just wants what he has paid and waited over 2 years for?
Maybe.............................................

What i do know is, this is a crazy *** world, with a bunch of self centered, crazy people in it that either cannot grasp the obvious, or voluntarily fall victim to their own self destructive behavior. It is really a very, very sad thing.

 

You raise a good point, and as a relatively new member, that is something that has been bothering me a bit. There are some threads that have been a great indicator of the work that MM does, but at the same time there are threads that propagate some doubt into the equation for those of us that anticipate future business with MM. Again, as previously mentioned, I dont know Jeff, never spoke with him on a personal level, not even seen a picture of him, all I have to go by is word of mouth and forum posts. The fact that "we" haven't received any sort of "hey this is what went down guys, the truth of the matter is this...." makes "us" a bit curious as to what really has happened. As you said, a lot of speculation happens, which shy's away "our" business.

Again, let me make clear... I am not saying MM is a good/bad person/businessman ... i dont know any better .... but it is for that reason that I and possibly many people who haven't had the opportunity to engage business relations with MM are reevaluating if the opportunity is casting more on the side of risk than pleasure.

As mentioned a few posts up, this is a bad business practice and brings to point that those who cannot handle public relations regarding products and services they offer, should have someone that can if they intend on having a legitimate business.

 

No matter what I could possibly say here in my defense, the same bunch of yuk-yuks that are commenting now would continue to comment, speculate, theorize and fantasize over what sort of conspiracy my defense amounted to.

In the years I've been here, you will find threads like this one where the customer became sour, confrontational and threatening.
I normally lay out some excoriating paper trail, exonerating myself completely and all that does is change the yuk-yuks tune to "look at what an ******* MM is".

These kits took two years to ship. It was a fiasco. It was a horrible situation. Its been documented, commented upon and detailed exhaustively. There are entire threads dedicated to it.
Everything you will ever know about this particular transaction is or was here in this thread.

Once again - if you have no stake in this transaction, you have no place commenting here.
If you want to know how the other ONE THOUSAND customers I've had over the last 4 years feel about what I do, then ask them.
If you want to reduce what I do to this thread, feel free to shove it up your ***. I don't care.

 

It is clear that your business ethics are so lax that it is causing an over defensive attitude to the whole situation. Many customers (prospective and current) wont give a flying rat tail about your past, it is what is happening in the present that affects how you will do in the future. You are unfortunately taking on the idea that we are privileged to order anything from you and that we should "shove it up [our] ***[es]" if we dare say nay to anything.

Maybe it is your lack of proper business education, maybe it is your lack of public relations experience, or maybe it is due to whatever personal issues you may be going through, but I think you should really reconsider your humility towards customers.

I dont know how many times you made reference to people that are not involved in this one particular transaction, and how we don't have a "place commenting", but again, that's your overly defensive attitude clouding your judgement. I think you need to take a few steps off the pity pot, and realize that it's less about us kissing your *** to be blessed with this almighty experience of engaging in a business deal with you, and realize that you are conducting a business...Stop complaining that "i have done this in the past and no one cares, so I am going to stop doing it and leave others wondering" ... that's not how a business is conducted, and I am sorry if that is what was taught to you.

Relax with the defensive attitude, it is a poor quality and does nothing for your public image. Take two seconds and realize that most of us commenting here that "have no place" to do so are just trying to understand the situation to not only protect ourselves, but also to educate ourselves with the facts to preserve whatever reputation you may or may not have. We are not evaluating you as a person, we are evaluating you as a business man ... that my friend is fair game.

 

What would you have me do. Go ahead - speak for everyone.
Explain in precise detail exactly what words you are expecting, what documents you are expecting and what outcome they will create.

I eagerly await your input.

 

I've really tried to stay out of the thread. But...


I agree that for MM to post anything else "relevant" for the sole sake of appeasing people that aren't even involved is not only pointless, but ineffective. The people that dislike him will continue to dislike him and find fault with what he does.

Anyone that is truly impartial at this point and "on the fence" about their opinion should simply look to this post:

Zoom, an impartial administrator who is not involved in the transaction, but has the addresses and documentation from both parties independantly verified that the package left the country (and I'm assuming the destination address was verified as correct).

If this does not solve the MM side of the riddle in your head, then nothing MM will post will solve it.


Sure, MM has an incredibly abrasive persona on the forums, and at times like this it backlashes on him (even if he ignores the barbs), but too many people get offended by how someone presents information rather than just looking at what information is presented. SOMETHING left the country from MM's address to the OP's address, and since the OP hasn't commented about getting a box of bricks, there is no reason to believe that it was anything other than the OP's order.

Possibilities that still remain:
1) It is stuck in customs
2) It is lost in the French postal service
3) It was delivered to the wrong address
4) It was delivered to the right address and stolen from the porch
5) It was delivered and the OP is attempting to steal his money back
6) MM shipped a box of bricks

Cry all you want about MM not appeasing the un-involved, but the OP isn't exactly doing everything either. He has investigative options that he is not apparently exercising to determine if one of the first 4 possibilities is what occurred, and discounting Zoom's verification that the package left the country.

If either of the last 2 is the truth, then all bets are off anyway, and nothing posted by one or both will ever be anything remotely resembling the truth, and calling for more posts will be an exercise in futility.

 

Thank you for that reasoned, logical post. Really.

 

Jeff, you are right. The only ones concerned by this thread are you and i! I was obliged to start it because of a lack of communication. I would have prefered a communication by mail, for you like for me. I recognize that my method was silly and awkward, but it is just because i am desperated... And i am really sorry.

But now i think it's time for you to solve the problem, and to help us to come out of this tragedy. I know you are comprehensive.

 

ERX8:
What reason are you putting forth for ignoring the administrator's verification that your package left the US? There is very little anyone in the US can do if your package is just sitting in French customs, or was lost in the French postal service, or was delivered to the incorrect address, or was delivered to your door but then stolen. How to use that number has been mentioned again and again, but it's something only you can do from your side of the ocean. No one here is going to take a flight to France to do it for you.

Perhaps you are asking the wrong question to your postal service? Perhaps you need to refer to the customs form number in a different way?

 

It has been suggested to ERX8 that his package "could" be stuck in Customs (France) waiting for him to collect, as Duty/Tax may be payable.

From my experience here if any incoming is over a certain value it is held until Duty/Tax is paid and every time the local Postal Service has no idea "where" it is.

ERX8 is taking this Customs step on Monday.

As for the "Delivered" tracking information posted earlier stands in contradiction to the above.

BTW...This is a Public Forum with NO exclusive rights to posting.

 

BTW...I strongly suggest you watch your language guys.

 

Now I am waiting from you that you start an inquiry on your side, because the parcel must be returned to the shipper or repaid to the shipper if the parcel has been lost or stolen.

PS:the parcel mustn't have been kept by the french custom accoding to Jeff proof.
However i will call the french custom desk on Monday to know if they know my parcel.

On the other side an inquiry is started from a lawyer designated by my insurance.

 

I've also tried to stay away from this thread.
I'm not arguing about right/wrong. We all have our own judgements at this point.

But, there is so much missing that NO ONE in this thread knows. Even with verification from US/France customs, there is a BIG *** OCEAN in between.
Sure, I'd like to hear the full account. Sure, I'd like to hear "From day one..." by both parties.

Taking perspective of this from your own views is wrong. No matter what, WE DON'T KNOW THE WHOLE STORY. Everyone posting is doing so for their own emotional reasons; their own piece of mind. It's one story against the other. There is no way around that. If you want to get involved, start calling the post office/ customs in either country and start asking questions. Take a plane yourself and investigate!

Like I said, arguing about this is moot, because we all have our own judgements at this point. Even if both told the full story, it all boils down to "Who is telling the truth".

I hope this gets sorted out. No ones reputation should lay on the judgement of others...

 

First, I do not care for MM (Jeff) mainly due to his online persona. That out of the way-


The question of the length of time etc. of this delivery is not going to get any further by continued discussions, so not sure there is any reason to has it out further.
However-
MM could and should have started an enquiry on this end, and it is a little interesting that he has not stated that he has.
MM seems like he is uncaring and unconcerned regarding this matter. Without speaking for everyone, it seems like the issue to the more reasonable readers, is the lack of communication from MM to this customer, who is literally begging in a public forum for any scrap of information. Despite this, all we see is MM ignoring or rebuking this customer. Interesting methodology, but ok, if it works for him who are we....

Regardless of ERX8's package delivered, not delivered, held in customs, whatever, Luxluc's package appears to have not been shipped or received. I say appears because we have no information, and luxluc has not been as vocal as ERX8. Again, the reasonable thing to do here would be for MM to follow up and make an effort to do right by these guys.

Now heres the problem-
We have no idea what MM has or has not done, because he choses not to disclose much if anything. For all we know he has already began an enquiry and taken steps to get his customer a refund if the bits cannot be located.
We have no idea, because MM has not chosen to disclose, if he has re-imbursed luxluc for his kit, or is tracking the package which (by estimate only) is over a month overdue. He very well could be doing these things, but we have no such information because he chooses not to disclose any such information.

The important part, and what is a very telling thing to me, is MM is choosing this path. Having myself been the subject of internet drama where all of the facts were not known and I could not/would not disclose them, I can understand where MM is at, but do not particularly agree with it in this case. While it seems simple to the internet community to just post up a defense, that is simply not always the best answer.

 

for the first- as far as USPS is concerned the package is delivered. once they get that info the insurance is null and void and the matter is closed to them.

for the second- jeff has no inclination to push anything if he could. USPS gave him confirmation of delivery. the customer threatened him. the end.

 

If they say that the parcel was delivered, there is a proof with my signature they can show me, because i would like to see it!

The inquiry made by the shipper would be able to show the delivery proof.


Zoom what do you suggest?

 

I am noting another thing only now, and it seems very strange: the delivery man has attempted to deliver the parcel 3 times!!!!! between 11H54 and 1H04 Am. It's incredible. And the third time has finally successed in delivering it. Without a doubt he knew i was expecting it for 2 years
It is the first time that i see that a delivery man waiting to deliver his parcel in such a little village. Usually they ring one time and then leave their paper. They have no time enough to expect someone.

bizarre bizzare

 

well they may just be simple opinions, but i often feel sorry for jobs taking too long and am apologetic to customers whom are stuck in limbo but i at least attempt to keep them updated. it is a business after all, i also avoid taking full payment for ANYTHING up front to avoid people from drawing false conclusions early on.

 

Does this mean that you now have it in hand?

 

no it means he just noticed what the tracking page actually says about delivery attempts. its probably not even the post . USPS probably gave it to DHL or some other carrier