BAD GUY: MazdaManiac
11-03-2009, 09:14 AM
#26
Good luck dude. Hope everything get resolved quickly. I can't imagine waiting this long for something, although, I've been waiting a while for my Hymee Kit (since around Christmas), Mark has been EXCELLENT in communication, and he's being very careful with every little piece making sure it's perfect. I just truly hope it works out for you in the end!
Good job being patient for so long! Jeff likes to eat people alive when they bring stuff to the public, atleast you have a LOT of time and proof behind you.
Good job being patient for so long! Jeff likes to eat people alive when they bring stuff to the public, atleast you have a LOT of time and proof behind you.
11-03-2009, 10:44 AM
#27
Well said. Very well said.
Kudos to the oridginator --to wait patiently over a year for a promised item---wow. Thats dedication. For the vendor to flick that type of customer off--thats self destructive behavior just as RR mentions.
Man I truely hopes this works out in a positive way.
You imho took the right recourse in posting your experience.
I doubt that MM will respond here.
OD
Kudos to the oridginator --to wait patiently over a year for a promised item---wow. Thats dedication. For the vendor to flick that type of customer off--thats self destructive behavior just as RR mentions.
Man I truely hopes this works out in a positive way.
You imho took the right recourse in posting your experience.
I doubt that MM will respond here.
OD
11-03-2009, 10:47 AM
#28
Wow.
Having been both an observer and participant in business via the internet for right at 10 years now, all in the rotary community, I would like to throw in my 2 cents.
I have seen a lot of small and medium size businesses come and go. I have been fortunate to be one who came and stayed (thus far). In order to maintain my business, I have had to dedicate a significant portion of my life and my time to it, and make sacrifices that some people would not make (and perhaps that is why they failed).
I have noticed a pattern in the businesses who come on the scene, become highly touted by the forum kiddies after a short time, and then problems start to show up once they become popular and do more and more business. Generally they talk a big **** about what all they know and what they can do, and what products they can offer. They talk all professional-like on the internet, and in the beginning they offer good products/service and a timely delivery, which earns them "street cred". Then as word spreads about them, they start falling behind on work and small complaints about quality and promised turnaround start to surface. Forum masses still give them the benefit of the doubt and scorn those who are brave enough to complain for "not supporting rotary vendors who build the community". This continues for months or years until finally it becomes evident that the business owner becomes lazy and disorganized, and doesnt put enough effort into his work. More and more complain, it just snowballs from there, eventually the owner says "f-it" and walks away, screwing multiple people, to at least some degree, in the process.
IT is my opinion that if anyone cannot respond to and resolve customer complaints in a timely manner, they have no right to be "in business" no matter what their product offerings or knowledge. Within 24 hours of this thread, the business owner/operator should have been in here posting to show his side of the story. More than that, it shouldn't have been allowed to drag out for over a year. He should either deliver the damn product or refund the money if there is some reason he cannot. I don't want to be guilty of oversimplifying the matter, but that is really all there is to it.
The cardinal rule of operating a successful business is not to promise something you cannot back up. Always OVER estimate turnaround times and prices. Then when you get the work done more quickly, and the price is the same or lower than you originally quoted, people are overjoyed and you get good reviews. Scotty always told the Captain that it would take 2 hours to get the warp engines up and running again, so that when he did it in 45 minutes the crew thought he was a miracle-worker. You try to do it in reverse, and take significantly longer than the quoted turnaround, and people are gonna get pissed.
AND IF YOU KNOW YOU ARE ALREADY BEHIND IN WORK, FOR GOD'S SAKE DO NOT TAKE ON MORE THAN YOU CAN HANDLE. There have been many times I have turned away work because I knew I had all I could handle right now. People respect total honesty and transparency in a business.
The bottom line is that in my opinion, a business operating in the manner this one seems to be, does not need to be a business at all. There is a clear history of poor or no customer service here which backs up that opinion. The service failures are only part of the problem...the complete lack of communication, urgency in completing the work, and uncaring attitude during the brief spurts of communication in private and public also factor in.
Part of the reason these issues are perpetuated, is due to the customer base. Many people are smart enough to do a little research before the purchase, notice the same "pattern" that I have described above, and steer clear of such businesses. Others continue to give them the "benefit of the doubt" and blindly send their money in an attempt to get whatever part or service they desperately want, only to become the victim of poor service themselves months later. While you can lay most of the blame for this at the feet of the business, you can also fault the customer for not recognizing the writing on the wall ahead of time and failing to exercise good judgement or basic common sense.
Meanwhile some customers tend to frown on a purposely designed small-volume, one-man, home-based operation such as my own, which does not hype itself up or gain as much support from the forum kiddies. But if you look around, often these are more service and value oriented and are a better choice for the customer because the man running it actually cares about what he is doing and puts enough effort into it to do it right. And yes, even if things get screwed up from time to time, is man enough to admit it and repair the situation in a timely manner.
Having been both an observer and participant in business via the internet for right at 10 years now, all in the rotary community, I would like to throw in my 2 cents.
I have seen a lot of small and medium size businesses come and go. I have been fortunate to be one who came and stayed (thus far). In order to maintain my business, I have had to dedicate a significant portion of my life and my time to it, and make sacrifices that some people would not make (and perhaps that is why they failed).
I have noticed a pattern in the businesses who come on the scene, become highly touted by the forum kiddies after a short time, and then problems start to show up once they become popular and do more and more business. Generally they talk a big **** about what all they know and what they can do, and what products they can offer. They talk all professional-like on the internet, and in the beginning they offer good products/service and a timely delivery, which earns them "street cred". Then as word spreads about them, they start falling behind on work and small complaints about quality and promised turnaround start to surface. Forum masses still give them the benefit of the doubt and scorn those who are brave enough to complain for "not supporting rotary vendors who build the community". This continues for months or years until finally it becomes evident that the business owner becomes lazy and disorganized, and doesnt put enough effort into his work. More and more complain, it just snowballs from there, eventually the owner says "f-it" and walks away, screwing multiple people, to at least some degree, in the process.
IT is my opinion that if anyone cannot respond to and resolve customer complaints in a timely manner, they have no right to be "in business" no matter what their product offerings or knowledge. Within 24 hours of this thread, the business owner/operator should have been in here posting to show his side of the story. More than that, it shouldn't have been allowed to drag out for over a year. He should either deliver the damn product or refund the money if there is some reason he cannot. I don't want to be guilty of oversimplifying the matter, but that is really all there is to it.
The cardinal rule of operating a successful business is not to promise something you cannot back up. Always OVER estimate turnaround times and prices. Then when you get the work done more quickly, and the price is the same or lower than you originally quoted, people are overjoyed and you get good reviews. Scotty always told the Captain that it would take 2 hours to get the warp engines up and running again, so that when he did it in 45 minutes the crew thought he was a miracle-worker. You try to do it in reverse, and take significantly longer than the quoted turnaround, and people are gonna get pissed.
AND IF YOU KNOW YOU ARE ALREADY BEHIND IN WORK, FOR GOD'S SAKE DO NOT TAKE ON MORE THAN YOU CAN HANDLE. There have been many times I have turned away work because I knew I had all I could handle right now. People respect total honesty and transparency in a business.
The bottom line is that in my opinion, a business operating in the manner this one seems to be, does not need to be a business at all. There is a clear history of poor or no customer service here which backs up that opinion. The service failures are only part of the problem...the complete lack of communication, urgency in completing the work, and uncaring attitude during the brief spurts of communication in private and public also factor in.
Part of the reason these issues are perpetuated, is due to the customer base. Many people are smart enough to do a little research before the purchase, notice the same "pattern" that I have described above, and steer clear of such businesses. Others continue to give them the "benefit of the doubt" and blindly send their money in an attempt to get whatever part or service they desperately want, only to become the victim of poor service themselves months later. While you can lay most of the blame for this at the feet of the business, you can also fault the customer for not recognizing the writing on the wall ahead of time and failing to exercise good judgement or basic common sense.
Meanwhile some customers tend to frown on a purposely designed small-volume, one-man, home-based operation such as my own, which does not hype itself up or gain as much support from the forum kiddies. But if you look around, often these are more service and value oriented and are a better choice for the customer because the man running it actually cares about what he is doing and puts enough effort into it to do it right. And yes, even if things get screwed up from time to time, is man enough to admit it and repair the situation in a timely manner.
11-03-2009, 10:49 AM
#29
Agree man. Good post. Like the Star Trek analogy, my dad named me after Scotty, although I didn't figure it out until I was 14 years old. Hah! (My brothers name is Kirk as well, he was born first.. Ironic..).
Anyways, in sales.. I never, NEVER quote someone a delivery shorter than it is to gain initial respect and a sales pitch. I usually add a week or two, they may moan and groan abit, but when that back-order comes in a week early, they're usually VERY happy.
Anyways, in sales.. I never, NEVER quote someone a delivery shorter than it is to gain initial respect and a sales pitch. I usually add a week or two, they may moan and groan abit, but when that back-order comes in a week early, they're usually VERY happy.
11-03-2009, 11:34 AM
#32
Relax baby!
iTrader: (3)
Join Date: Oct 2008
Location: Nurburgring driver, Germany
Posts: 1,006
Likes: 0
Received 0 Likes
on
0 Posts
very well put rotaryresurrection, how the participant always have some kind of excuse,, blablabla, or scream i aint responsable or im to busy , its sad , but ultimately his actions will affect his business.
Wow.
Having been both an observer and participant in business via the internet for right at 10 years now, all in the rotary community, I would like to throw in my 2 cents.
I have seen a lot of small and medium size businesses come and go. I have been fortunate to be one who came and stayed (thus far). In order to maintain my business, I have had to dedicate a significant portion of my life and my time to it, and make sacrifices that some people would not make (and perhaps that is why they failed).
I have noticed a pattern in the businesses who come on the scene, become highly touted by the forum kiddies after a short time, and then problems start to show up once they become popular and do more and more business. Generally they talk a big **** about what all they know and what they can do, and what products they can offer. They talk all professional-like on the internet, and in the beginning they offer good products/service and a timely delivery, which earns them "street cred". Then as word spreads about them, they start falling behind on work and small complaints about quality and promised turnaround start to surface. Forum masses still give them the benefit of the doubt and scorn those who are brave enough to complain for "not supporting rotary vendors who build the community". This continues for months or years until finally it becomes evident that the business owner becomes lazy and disorganized, and doesnt put enough effort into his work. More and more complain, it just snowballs from there, eventually the owner says "f-it" and walks away, screwing multiple people, to at least some degree, in the process.
IT is my opinion that if anyone cannot respond to and resolve customer complaints in a timely manner, they have no right to be "in business" no matter what their product offerings or knowledge. Within 24 hours of this thread, the business owner/operator should have been in here posting to show his side of the story. More than that, it shouldn't have been allowed to drag out for over a year. He should either deliver the damn product or refund the money if there is some reason he cannot. I don't want to be guilty of oversimplifying the matter, but that is really all there is to it.
The cardinal rule of operating a successful business is not to promise something you cannot back up. Always OVER estimate turnaround times and prices. Then when you get the work done more quickly, and the price is the same or lower than you originally quoted, people are overjoyed and you get good reviews. Scotty always told the Captain that it would take 2 hours to get the warp engines up and running again, so that when he did it in 45 minutes the crew thought he was a miracle-worker. You try to do it in reverse, and take significantly longer than the quoted turnaround, and people are gonna get pissed.
AND IF YOU KNOW YOU ARE ALREADY BEHIND IN WORK, FOR GOD'S SAKE DO NOT TAKE ON MORE THAN YOU CAN HANDLE. There have been many times I have turned away work because I knew I had all I could handle right now. People respect total honesty and transparency in a business.
The bottom line is that in my opinion, a business operating in the manner this one seems to be, does not need to be a business at all. There is a clear history of poor or no customer service here which backs up that opinion. The service failures are only part of the problem...the complete lack of communication, urgency in completing the work, and uncaring attitude during the brief spurts of communication in private and public also factor in.
Part of the reason these issues are perpetuated, is due to the customer base. Many people are smart enough to do a little research before the purchase, notice the same "pattern" that I have described above, and steer clear of such businesses. Others continue to give them the "benefit of the doubt" and blindly send their money in an attempt to get whatever part or service they desperately want, only to become the victim of poor service themselves months later. While you can lay most of the blame for this at the feet of the business, you can also fault the customer for not recognizing the writing on the wall ahead of time and failing to exercise good judgement or basic common sense.
Meanwhile some customers tend to frown on a purposely designed small-volume, one-man, home-based operation such as my own, which does not hype itself up or gain as much support from the forum kiddies. But if you look around, often these are more service and value oriented and are a better choice for the customer because the man running it actually cares about what he is doing and puts enough effort into it to do it right. And yes, even if things get screwed up from time to time, is man enough to admit it and repair the situation in a timely manner.
Having been both an observer and participant in business via the internet for right at 10 years now, all in the rotary community, I would like to throw in my 2 cents.
I have seen a lot of small and medium size businesses come and go. I have been fortunate to be one who came and stayed (thus far). In order to maintain my business, I have had to dedicate a significant portion of my life and my time to it, and make sacrifices that some people would not make (and perhaps that is why they failed).
I have noticed a pattern in the businesses who come on the scene, become highly touted by the forum kiddies after a short time, and then problems start to show up once they become popular and do more and more business. Generally they talk a big **** about what all they know and what they can do, and what products they can offer. They talk all professional-like on the internet, and in the beginning they offer good products/service and a timely delivery, which earns them "street cred". Then as word spreads about them, they start falling behind on work and small complaints about quality and promised turnaround start to surface. Forum masses still give them the benefit of the doubt and scorn those who are brave enough to complain for "not supporting rotary vendors who build the community". This continues for months or years until finally it becomes evident that the business owner becomes lazy and disorganized, and doesnt put enough effort into his work. More and more complain, it just snowballs from there, eventually the owner says "f-it" and walks away, screwing multiple people, to at least some degree, in the process.
IT is my opinion that if anyone cannot respond to and resolve customer complaints in a timely manner, they have no right to be "in business" no matter what their product offerings or knowledge. Within 24 hours of this thread, the business owner/operator should have been in here posting to show his side of the story. More than that, it shouldn't have been allowed to drag out for over a year. He should either deliver the damn product or refund the money if there is some reason he cannot. I don't want to be guilty of oversimplifying the matter, but that is really all there is to it.
The cardinal rule of operating a successful business is not to promise something you cannot back up. Always OVER estimate turnaround times and prices. Then when you get the work done more quickly, and the price is the same or lower than you originally quoted, people are overjoyed and you get good reviews. Scotty always told the Captain that it would take 2 hours to get the warp engines up and running again, so that when he did it in 45 minutes the crew thought he was a miracle-worker. You try to do it in reverse, and take significantly longer than the quoted turnaround, and people are gonna get pissed.
AND IF YOU KNOW YOU ARE ALREADY BEHIND IN WORK, FOR GOD'S SAKE DO NOT TAKE ON MORE THAN YOU CAN HANDLE. There have been many times I have turned away work because I knew I had all I could handle right now. People respect total honesty and transparency in a business.
The bottom line is that in my opinion, a business operating in the manner this one seems to be, does not need to be a business at all. There is a clear history of poor or no customer service here which backs up that opinion. The service failures are only part of the problem...the complete lack of communication, urgency in completing the work, and uncaring attitude during the brief spurts of communication in private and public also factor in.
Part of the reason these issues are perpetuated, is due to the customer base. Many people are smart enough to do a little research before the purchase, notice the same "pattern" that I have described above, and steer clear of such businesses. Others continue to give them the "benefit of the doubt" and blindly send their money in an attempt to get whatever part or service they desperately want, only to become the victim of poor service themselves months later. While you can lay most of the blame for this at the feet of the business, you can also fault the customer for not recognizing the writing on the wall ahead of time and failing to exercise good judgement or basic common sense.
Meanwhile some customers tend to frown on a purposely designed small-volume, one-man, home-based operation such as my own, which does not hype itself up or gain as much support from the forum kiddies. But if you look around, often these are more service and value oriented and are a better choice for the customer because the man running it actually cares about what he is doing and puts enough effort into it to do it right. And yes, even if things get screwed up from time to time, is man enough to admit it and repair the situation in a timely manner.
11-03-2009, 12:01 PM
#33
I have a similiar situation going on with MazdaManiac as well. I purchased the upgraded fuel injectors from him for $220.00 for the pair. At which he told me through a PM that once he received my old ones he would refund the $150.00 core charge.
Well I ordered the fuel injectors back in March 2009. I did not receive the fuel injectors until mid May 2009. I was in and out of town for about a month or so. So come July 2009 I sent them back with a tracking number to MazdaManiac. I exchanged a couple of PM's with Hund (MazdaManiac's Assistant) regarding my refund. He told me that he would talk to MazdaManiac because he was out of town. A couple of days later I PM asking what the status was, and I get that MazdaManiac says he never received them. I tell him its impossible I provide him with the tracking number and have heard nothing back from Hund or MazdaManiac. I then talk to an individual who is close with MazdaManiac in August 2009. He was informed that the fuel injectors are sent off to KG Parts to make sure they are in good condition. Over 2 months have gone by and MazdaManiac hasnt replied to any emails or PM's.
So as of today I requested a refund of $150.00 via googlecheckout through MazdaManiac. I guess I will see how much luck it serves me. MazdaManiac does great things with the RX-8, but I am very disappointed in his Customer Service!
Then I found this and it made me laugh...
Originally Posted by MazdaManiac
Its not that I'm not shipping them, but I have a looooooong list of purchasers who never returned their cores.
So, I've run out until those people start sending back their old injectors.
So is he not selling fuel injectors because he is claiming that people are not returning their old fuel injectors? Well I know he received mine back (tracking number shows it was delivered) and I still dont have my refund for the fuel injector core charge!
Well I ordered the fuel injectors back in March 2009. I did not receive the fuel injectors until mid May 2009. I was in and out of town for about a month or so. So come July 2009 I sent them back with a tracking number to MazdaManiac. I exchanged a couple of PM's with Hund (MazdaManiac's Assistant) regarding my refund. He told me that he would talk to MazdaManiac because he was out of town. A couple of days later I PM asking what the status was, and I get that MazdaManiac says he never received them. I tell him its impossible I provide him with the tracking number and have heard nothing back from Hund or MazdaManiac. I then talk to an individual who is close with MazdaManiac in August 2009. He was informed that the fuel injectors are sent off to KG Parts to make sure they are in good condition. Over 2 months have gone by and MazdaManiac hasnt replied to any emails or PM's.
So as of today I requested a refund of $150.00 via googlecheckout through MazdaManiac. I guess I will see how much luck it serves me. MazdaManiac does great things with the RX-8, but I am very disappointed in his Customer Service!
Then I found this and it made me laugh...
Originally Posted by MazdaManiac
Its not that I'm not shipping them, but I have a looooooong list of purchasers who never returned their cores.
So, I've run out until those people start sending back their old injectors.
So is he not selling fuel injectors because he is claiming that people are not returning their old fuel injectors? Well I know he received mine back (tracking number shows it was delivered) and I still dont have my refund for the fuel injector core charge!
Last edited by J.Cab; 11-03-2009 at 12:10 PM.
11-03-2009, 05:17 PM
#35
Of course this gets posted when I'm out of state and away from a computer. lol
Using my phone for this sucks.
I'll respond more acutely when I am at a computer, but the AccessPORT shipped independently of your upgrade in August of 2008. You were sent Calibration Service notices pretty regularly since September of 2008 as well. Those seem to be missing from your timeline for one reason or another.
Since it was sent via UPS, I'll be able to track and or claim for the shipment, so its no problem for me either way. Getting you a replacement (since it was shipped domestically) will be easy once we verify that the person who did receive it was not you or someone acting as your agent.
Using my phone for this sucks.
I'll respond more acutely when I am at a computer, but the AccessPORT shipped independently of your upgrade in August of 2008. You were sent Calibration Service notices pretty regularly since September of 2008 as well. Those seem to be missing from your timeline for one reason or another.
Since it was sent via UPS, I'll be able to track and or claim for the shipment, so its no problem for me either way. Getting you a replacement (since it was shipped domestically) will be easy once we verify that the person who did receive it was not you or someone acting as your agent.
11-03-2009, 07:07 PM
#37
Of course this gets posted when I'm out of state and away from a computer. lol
Using my phone for this sucks.
I'll respond more acutely when I am at a computer, but the AccessPORT shipped independently of your upgrade in August of 2008. You were sent Calibration Service notices pretty regularly since September of 2008 as well. Those seem to be missing from your timeline for one reason or another.
Since it was sent via UPS, I'll be able to track and or claim for the shipment, so its no problem for me either way. Getting you a replacement (since it was shipped domestically) will be easy once we verify that the person who did receive it was not you or someone acting as your agent.
Using my phone for this sucks.
I'll respond more acutely when I am at a computer, but the AccessPORT shipped independently of your upgrade in August of 2008. You were sent Calibration Service notices pretty regularly since September of 2008 as well. Those seem to be missing from your timeline for one reason or another.
Since it was sent via UPS, I'll be able to track and or claim for the shipment, so its no problem for me either way. Getting you a replacement (since it was shipped domestically) will be easy once we verify that the person who did receive it was not you or someone acting as your agent.
11-03-2009, 07:55 PM
#38
B.I.G
iTrader: (4)
Join Date: Aug 2007
Location: AT---EIL
Posts: 1,401
Likes: 0
Received 0 Likes
on
0 Posts
^^ Wow i think this should have been done a couple months ago..
If it had happened to me i would punch the sellers address in my GPS and go for a trip ..
I dont think they would find me in such a happy mood... Everything can be fixed just a matter of how much time one puts into it.
-Em
If it had happened to me i would punch the sellers address in my GPS and go for a trip ..
I dont think they would find me in such a happy mood... Everything can be fixed just a matter of how much time one puts into it.
-Em
MM can drink, play volleyball with a cup of vodka in one hand, a ciggarette in the other...
11-03-2009, 09:36 PM
#44
^^ Wow i think this should have been done a couple months ago..
If it had happened to me i would punch the sellers address in my GPS and go for a trip ..
I dont think they would find me in such a happy mood... Everything can be fixed just a matter of how much time one puts into it.
-Em
If it had happened to me i would punch the sellers address in my GPS and go for a trip ..
I dont think they would find me in such a happy mood... Everything can be fixed just a matter of how much time one puts into it.
-Em
__________________________________
This will get resolved.
As some of you sense, there is more to this than meets the eye.
More importantly - I am no Scott Glassburn. I'm not going anywhere. There will be no loose ends.
11-03-2009, 10:27 PM
#46
Piston-free 07.11.2007
Thread Starter
Join Date: Apr 2005
Location: Madison, WI
Posts: 314
Likes: 0
Received 0 Likes
on
0 Posts
Of course this gets posted when I'm out of state and away from a computer. lol
Using my phone for this sucks.
I'll respond more acutely when I am at a computer, but the AccessPORT shipped independently of your upgrade in August of 2008. You were sent Calibration Service notices pretty regularly since September of 2008 as well. Those seem to be missing from your timeline for one reason or another.
Since it was sent via UPS, I'll be able to track and or claim for the shipment, so its no problem for me either way. Getting you a replacement (since it was shipped domestically) will be easy once we verify that the person who did receive it was not you or someone acting as your agent.
Using my phone for this sucks.
I'll respond more acutely when I am at a computer, but the AccessPORT shipped independently of your upgrade in August of 2008. You were sent Calibration Service notices pretty regularly since September of 2008 as well. Those seem to be missing from your timeline for one reason or another.
Since it was sent via UPS, I'll be able to track and or claim for the shipment, so its no problem for me either way. Getting you a replacement (since it was shipped domestically) will be easy once we verify that the person who did receive it was not you or someone acting as your agent.
If it helps, my order# is 114. I have no email or PM notice that an AP ever shipped.
If you confirm that it was sent to that address I'll have them look for it. However, they put all my mail out for me when I am stopping by, so it would be odd for them to not mention it or leave it out for me.
11-03-2009, 10:31 PM
#47
While much of this is true, your elevated view of yourself, which is really all this reply is about, never ceases to amaze me. Your name is not Daryl Drummond, nor Sylvain Tremblay, nor Rick Engman so please stop touting yourself as a Renesis master. You're a guy who rebuilds engines with used parts on the cheap, that's it.
Ok, so you posted a few photologs of things that anyone with a mimor understanding Of mechanical know-how has or can handle on their own. The n00bs love may wow over this, but you've yet to share or provide anything of substance to the more knowledgeable members. Without a doubt you're the most egostical, pompous @ss I've seen in a long, long time. Trolling this thread to market yourself is below low. Sheesh.
Ok, so you posted a few photologs of things that anyone with a mimor understanding Of mechanical know-how has or can handle on their own. The n00bs love may wow over this, but you've yet to share or provide anything of substance to the more knowledgeable members. Without a doubt you're the most egostical, pompous @ss I've seen in a long, long time. Trolling this thread to market yourself is below low. Sheesh.
Wow.
Having been both an observer and participant in business via the internet for right at 10 years now, all in the rotary community, I would like to throw in my 2 cents.
I have seen a lot of small and medium size businesses come and go. I have been fortunate to be one who came and stayed (thus far). In order to maintain my business, I have had to dedicate a significant portion of my life and my time to it, and make sacrifices that some people would not make (and perhaps that is why they failed).
I have noticed a pattern in the businesses who come on the scene, become highly touted by the forum kiddies after a short time, and then problems start to show up once they become popular and do more and more business. Generally they talk a big **** about what all they know and what they can do, and what products they can offer. They talk all professional-like on the internet, and in the beginning they offer good products/service and a timely delivery, which earns them "street cred". Then as word spreads about them, they start falling behind on work and small complaints about quality and promised turnaround start to surface. Forum masses still give them the benefit of the doubt and scorn those who are brave enough to complain for "not supporting rotary vendors who build the community". This continues for months or years until finally it becomes evident that the business owner becomes lazy and disorganized, and doesnt put enough effort into his work. More and more complain, it just snowballs from there, eventually the owner says "f-it" and walks away, screwing multiple people, to at least some degree, in the process.
IT is my opinion that if anyone cannot respond to and resolve customer complaints in a timely manner, they have no right to be "in business" no matter what their product offerings or knowledge. Within 24 hours of this thread, the business owner/operator should have been in here posting to show his side of the story. More than that, it shouldn't have been allowed to drag out for over a year. He should either deliver the damn product or refund the money if there is some reason he cannot. I don't want to be guilty of oversimplifying the matter, but that is really all there is to it.
The cardinal rule of operating a successful business is not to promise something you cannot back up. Always OVER estimate turnaround times and prices. Then when you get the work done more quickly, and the price is the same or lower than you originally quoted, people are overjoyed and you get good reviews. Scotty always told the Captain that it would take 2 hours to get the warp engines up and running again, so that when he did it in 45 minutes the crew thought he was a miracle-worker. You try to do it in reverse, and take significantly longer than the quoted turnaround, and people are gonna get pissed.
AND IF YOU KNOW YOU ARE ALREADY BEHIND IN WORK, FOR GOD'S SAKE DO NOT TAKE ON MORE THAN YOU CAN HANDLE. There have been many times I have turned away work because I knew I had all I could handle right now. People respect total honesty and transparency in a business.
The bottom line is that in my opinion, a business operating in the manner this one seems to be, does not need to be a business at all. There is a clear history of poor or no customer service here which backs up that opinion. The service failures are only part of the problem...the complete lack of communication, urgency in completing the work, and uncaring attitude during the brief spurts of communication in private and public also factor in.
Part of the reason these issues are perpetuated, is due to the customer base. Many people are smart enough to do a little research before the purchase, notice the same "pattern" that I have described above, and steer clear of such businesses. Others continue to give them the "benefit of the doubt" and blindly send their money in an attempt to get whatever part or service they desperately want, only to become the victim of poor service themselves months later. While you can lay most of the blame for this at the feet of the business, you can also fault the customer for not recognizing the writing on the wall ahead of time and failing to exercise good judgement or basic common sense.
Meanwhile some customers tend to frown on a purposely designed small-volume, one-man, home-based operation such as my own, which does not hype itself up or gain as much support from the forum kiddies. But if you look around, often these are more service and value oriented and are a better choice for the customer because the man running it actually cares about what he is doing and puts enough effort into it to do it right. And yes, even if things get screwed up from time to time, is man enough to admit it and repair the situation in a timely manner.
Having been both an observer and participant in business via the internet for right at 10 years now, all in the rotary community, I would like to throw in my 2 cents.
I have seen a lot of small and medium size businesses come and go. I have been fortunate to be one who came and stayed (thus far). In order to maintain my business, I have had to dedicate a significant portion of my life and my time to it, and make sacrifices that some people would not make (and perhaps that is why they failed).
I have noticed a pattern in the businesses who come on the scene, become highly touted by the forum kiddies after a short time, and then problems start to show up once they become popular and do more and more business. Generally they talk a big **** about what all they know and what they can do, and what products they can offer. They talk all professional-like on the internet, and in the beginning they offer good products/service and a timely delivery, which earns them "street cred". Then as word spreads about them, they start falling behind on work and small complaints about quality and promised turnaround start to surface. Forum masses still give them the benefit of the doubt and scorn those who are brave enough to complain for "not supporting rotary vendors who build the community". This continues for months or years until finally it becomes evident that the business owner becomes lazy and disorganized, and doesnt put enough effort into his work. More and more complain, it just snowballs from there, eventually the owner says "f-it" and walks away, screwing multiple people, to at least some degree, in the process.
IT is my opinion that if anyone cannot respond to and resolve customer complaints in a timely manner, they have no right to be "in business" no matter what their product offerings or knowledge. Within 24 hours of this thread, the business owner/operator should have been in here posting to show his side of the story. More than that, it shouldn't have been allowed to drag out for over a year. He should either deliver the damn product or refund the money if there is some reason he cannot. I don't want to be guilty of oversimplifying the matter, but that is really all there is to it.
The cardinal rule of operating a successful business is not to promise something you cannot back up. Always OVER estimate turnaround times and prices. Then when you get the work done more quickly, and the price is the same or lower than you originally quoted, people are overjoyed and you get good reviews. Scotty always told the Captain that it would take 2 hours to get the warp engines up and running again, so that when he did it in 45 minutes the crew thought he was a miracle-worker. You try to do it in reverse, and take significantly longer than the quoted turnaround, and people are gonna get pissed.
AND IF YOU KNOW YOU ARE ALREADY BEHIND IN WORK, FOR GOD'S SAKE DO NOT TAKE ON MORE THAN YOU CAN HANDLE. There have been many times I have turned away work because I knew I had all I could handle right now. People respect total honesty and transparency in a business.
The bottom line is that in my opinion, a business operating in the manner this one seems to be, does not need to be a business at all. There is a clear history of poor or no customer service here which backs up that opinion. The service failures are only part of the problem...the complete lack of communication, urgency in completing the work, and uncaring attitude during the brief spurts of communication in private and public also factor in.
Part of the reason these issues are perpetuated, is due to the customer base. Many people are smart enough to do a little research before the purchase, notice the same "pattern" that I have described above, and steer clear of such businesses. Others continue to give them the "benefit of the doubt" and blindly send their money in an attempt to get whatever part or service they desperately want, only to become the victim of poor service themselves months later. While you can lay most of the blame for this at the feet of the business, you can also fault the customer for not recognizing the writing on the wall ahead of time and failing to exercise good judgement or basic common sense.
Meanwhile some customers tend to frown on a purposely designed small-volume, one-man, home-based operation such as my own, which does not hype itself up or gain as much support from the forum kiddies. But if you look around, often these are more service and value oriented and are a better choice for the customer because the man running it actually cares about what he is doing and puts enough effort into it to do it right. And yes, even if things get screwed up from time to time, is man enough to admit it and repair the situation in a timely manner.
11-03-2009, 11:24 PM
#48
Piston-free 07.11.2007
Thread Starter
Join Date: Apr 2005
Location: Madison, WI
Posts: 314
Likes: 0
Received 0 Likes
on
0 Posts
RotaryResurrection, TeamRX8; you're doing a great job of keeping my spirits up with your comedic relief.
We will see. Patiently awaiting the latest development.
Huey52: It looks like you've already been put in your place, but let me clarify something: There was no "bounced" check. There was no account to attempt to draw funds from on that check and Jeff was not charged any fees associated with that "closed account" check. As soon as I was notified of the problem, I sent a check that covered the full amount via express mail. Despite knowing that I would get this kind of ignorant comment when people did not use their reading comprehension and jumped to conclusions, I still posted that information. I felt it was important to give full disclosure because I would be a hypocrite to expect Jeff to be honest if I was not willing to also be honest.
We will see. Patiently awaiting the latest development.
Huey52: It looks like you've already been put in your place, but let me clarify something: There was no "bounced" check. There was no account to attempt to draw funds from on that check and Jeff was not charged any fees associated with that "closed account" check. As soon as I was notified of the problem, I sent a check that covered the full amount via express mail. Despite knowing that I would get this kind of ignorant comment when people did not use their reading comprehension and jumped to conclusions, I still posted that information. I felt it was important to give full disclosure because I would be a hypocrite to expect Jeff to be honest if I was not willing to also be honest.
11-03-2009, 11:50 PM
#49
B.I.G
iTrader: (4)
Join Date: Aug 2007
Location: AT---EIL
Posts: 1,401
Likes: 0
Received 0 Likes
on
0 Posts
Though I welcome ALL at my home always, I would require that you check your attitude at the door. My mood is always more or less the same, but I am not so passive about my castle.
__________________________________
This will get resolved.
As some of you sense, there is more to this than meets the eye.
More importantly - I am no Scott Glassburn. I'm not going anywhere. There will be no loose ends.
__________________________________
This will get resolved.
As some of you sense, there is more to this than meets the eye.
More importantly - I am no Scott Glassburn. I'm not going anywhere. There will be no loose ends.
Ones own home is for their family... wife, and kids... that is why i said sellers address.. business to be exact. glad you arent as how you portray yourself to be in person than in these threads.. I think you should show your true personality rather than be someting your not. Id imagine you as Jim carey in the movie "A Christmas Carol"
I think your a good guy. just people make people act and be the way they are... thats society these days.. and most rx8 owners can be little punks ** throws flame suit on**
11-04-2009, 06:52 AM
#50
Put in my place? LOL I think not.
There is obviously another side to this story and Jeff has taken the high road by not airing same in public.
How is it that I and most others ordered a MM unit (with full cash on hand from a viable account) and received the AP within a week. Have also received my custom flashes in a very timely manner. I, as others, simply followed directions and properly conducted the transaction.
Anyway, I'm sure Jeff will make it right; he always has.
There is obviously another side to this story and Jeff has taken the high road by not airing same in public.
How is it that I and most others ordered a MM unit (with full cash on hand from a viable account) and received the AP within a week. Have also received my custom flashes in a very timely manner. I, as others, simply followed directions and properly conducted the transaction.
Anyway, I'm sure Jeff will make it right; he always has.
RotaryResurrection, TeamRX8; you're doing a great job of keeping my spirits up with your comedic relief.
We will see. Patiently awaiting the latest development.
Huey52: It looks like you've already been put in your place, but let me clarify something: There was no "bounced" check. There was no account to attempt to draw funds from on that check and Jeff was not charged any fees associated with that "closed account" check. As soon as I was notified of the problem, I sent a check that covered the full amount via express mail. Despite knowing that I would get this kind of ignorant comment when people did not use their reading comprehension and jumped to conclusions, I still posted that information. I felt it was important to give full disclosure because I would be a hypocrite to expect Jeff to be honest if I was not willing to also be honest.
We will see. Patiently awaiting the latest development.
Huey52: It looks like you've already been put in your place, but let me clarify something: There was no "bounced" check. There was no account to attempt to draw funds from on that check and Jeff was not charged any fees associated with that "closed account" check. As soon as I was notified of the problem, I sent a check that covered the full amount via express mail. Despite knowing that I would get this kind of ignorant comment when people did not use their reading comprehension and jumped to conclusions, I still posted that information. I felt it was important to give full disclosure because I would be a hypocrite to expect Jeff to be honest if I was not willing to also be honest.