therx8man

For those folks who are having the recall performed and are having issues with the service department at the dealership, I would encourage you to call the Mazda customer service number and report the issues you are having (refusal to fill-up w/ gas, refusal to wash the car, failure to perform a test, failure to put the modification sticker on the underside of the hood, etc.). It is inexcusable that a service department is failing / refusing to follow the dealer letter and recall procedure to the letter. I had a similar issue, and when I called customer service - suprisingly - they knew exactly what I was talking about and called the dealership while I was on the phone to make sure they understood what they are supposed to be doing. Mazda is taking this recall VERY VERY seriously, and they will FINE the dealer if they are failing to do something. The Mazda customer service folks were very nice to me and extremely accomodating and, after they called the dealership, the service department bent over backwards to make sure I was happy.

chrism

got my car back and im far from thrilled.......they didnt road test it regardless of my issues...couldnt duplicate the CEL and said it didnt read so it must never have happened (im the crazy one) and the coolant was fine (i imagined that one too)....they said they tested the brakes to hear the squeal and came out negative...but after 1 mile of driving they came back for me!....

they damaged my side skirts so i had a bloody fit in front of customers....so now i got it in writing that they are responsible for repairs but there is chunks of paint missing where they tried to lift the car.....they tried to blame it on me too and i asked the manager if he was delusional!.....

i asked the gas they put in and one guy says plus, the other says premium and when i got in the managers face over it they admitted to topping up with mid grade!...so i asked which one of these morons is pocketing mazdas cash that they gave for this and why the dealer cant follow simple instructions!!

i didnt even mention that when they sent me to enterprise for the loaner (no promised cx-7) enterprise tried to charge me additional fees!....i told them to call the dealer and handle it because if they didnt then that dealer would be losing the customer!....im just plain furious and then the service writer had such an i dont give a **** attitude!......what happened to white glove?.....did they mean white latex glove (non lubed) for when you bend over???

therx8man

See my above post. Call Mazda customer service. They have been very helpful. The dealership should not be allowed to get away with this sort of thing.

chrism

im waiting till monday when i drop off the estimate for the body shop

redcivic

Yeah, My overall experience has not been white glove. And I told the service manager that he should revisit what it means to manage.
When I asked him why they did'nt fill my car up, wash it, or explain to me what exactly had been done he said it was the service reps responsibilty and that he could'nt help it if he forgot. I told him that was the wrong response and that he had a poor attitude and that it seriouly affected the quality of service in that department.
I have 43 employees and I consider myself to be fully responsible for any customer service short comings. When a patient complains to me I don't say "sorry but you'll have to talk to my employee about that".

Overall the work was done but I will not return to that dealer for fear of retribution.

therm8

Just the flash for me (first one since L ). Found a new service dept in the process, which is much better than the other 2 in town. Pinged badly yesterday at WOT under heavy load, but I think it's because they filled the car with crap gas. Had some plastic bits replaced while I was there, because some giant, suicidal cat jumped in front of the car, and they told me I had a busted radiator mount that needs some welding. Other than that, no problems.

Foamy

Anyone know if this is this recall for all RX8's ?
I checked my re-call status on the Mazda Owners site and no re-call is listed.

Mines a 2004 AT Vin .....7N140131558, only got 8000 miles on it and I have no problems (Except 13 mpg gas)

rx8-rus

Got my car back from service. Got updated software, replaced pair of spark plugs (I was on my second set already - replaced all four 6 months ago) and starter (I never complained about slow start).
I did complained about vibration at idle though, but motor mounts are on back order and nobody knows when they be available for replacement.
I got car clean and gas tank was full.
Dealer gave me Mazda3 with manual transmission for two days, they had my car in.

Foamy

I just read the test procedure as part of the F4206 re-call. In the test drive part it seems they might be looking for a "Stiff" engine due to low oil injection? For those of us that add pre-mix oil to the fuel would this lub from the fuel screw up the test? Maybe we should be sure to have just gas in the tank when it goes in for the test -? comments / thoughts ??

Mr986

The service manager apparently doesn't see himself as the individual responsible for quality of mechanical service at the dealership.
If he doesn't understand that it's his job to see that the service work is done right, he's obviously the wrong guy for the job and this is a dealership you don't want to revisit.
The dealership we've been using in OH, routinely has someone call about the quality of service on each visit and did all the detail associated with this recall right up to adding fuel. BTW, they are also a Mazda Speed dealer--which supposedly distinguishes the run of the mill from the serious Mazda dealers.

ranger4277

Took mine in finally, (was experiencing issues all summer relating to power loss). They tested it and it failed. New engine on order, will post update after getting her back.

I'm their first replacement in the recall campaign. Rarity in Ohio no doubt. Oddly they test EVERY 8 that comes in for the recall, despite the instructions on the logical flow diagram they have in their repair manual. Mine should have been an instant replace order, I was stressing so badly about having it pass the test and getting stuck with a potentially damaged engine. Huge sigh of relief now.

ZoomZoomH

iTrader: (1)

just got the call from dealer, the car is done, gonna go pick it up in an hour, will report back on any noticeable differences

vmax

I was told by Mazda service that they were told by Mazda not to do any recall work on my 8 ( Turbo, rp cat , rb exhaust ).

ZoomZoomH

iTrader: (1)

well the car feels about the same, starts up about the same, they did top off the gas, but some fatass tech with his heavy elbow finally broke that flimsy-*** center console lid that i've been careful with for 2 years, gonna go back and have them replace that for me lol

hagar852

I am in Rhode Island and my car also failed the road test as well as the Cat test.

No new engine yet just new Ignition Coils and they will retest the car.

The strange thing is they had to send to another set of data to mazda after the first test was done. Which tells me 2 things are happening in this picture. Either they messed up the test or the results Mazda got were not the normal results other cars are reporting with these problems. Who knows.

How many miles did you have on your car?

I have 42,000

Chasvo

Anyone notice a loss of fuel mileage? Just got my flash and plugs and after 2 tanks, I've dropped 13%.

CarAndDriver

Mine seems to dropped about 1-2MPG on the highway. So thats about a 5-10% loss for me.

Dookie_Rx-8

you should complain, i hate stupid dealers like those..... look at my mods and my dealers (i switch off) still happy to do service without question...





yes i notice my car eats up more gass too..dammit juss when i thought gas was good on my car..anyone know what the flash does?

ranger4277

I have ~ 24,000 miles in 3 years of ownership. My short communte hid my problems well. I had a history of this problem with my dealership as of spring of this year. I also have a High flow cat, my power loss issue was my excuse to get it to try and fix the problem.

roadrashot

Gone

Old Rotor

Thats great news! Give us a little history on your 8,miles,gas used,oil used,type of driving you do and did you rev it much,did it ping stall,anything you can think of.

RX-8REDGT

I took the car (2004 6MT, 18500 miles) to Diablo Mazda Walnut Creek, Nor. Cal for the recall on wednesday 11th October. I have never had any problems with starting the car and power/performance has always been good. Fuel consumption has typically been 17 - 18 mpg for mixed driving. I had a rental car provided.

No apparent issues with recall - what was done:
New plugs
Oil and filter Change
Car wash
Fuel fill up
Reflash

I had some other things done under the 4 year free scheduled maintenance. I am not exactly happy with the effort required to get them to do this but that is another story.

I drove the car away later in the afternoon and the car felt like it had less pick up in top gear from 3K rpm but nothing serious. It felt a bit flat. Started it this morning friday 13th October, and it took several seconds to turn over which is very unusual. Again the performance felt flat, lacking pick up and sluggish throttle performance. For example, driving in second gear at 3K rpm there was definitely hesitation when I pressed the accelerator as if there was a delay before it started to put out power. It would rev well enough. Starting was also definitely taking longer each time. But the car would idle fine with no uneveness.

I got it home. Again it just feels like there is less power. I open the hood and the spark plug cable is not connected to the lower spark plug on one of the rotors ???. I connect the cable to the spark plug, start it up and there is a lot of popping from the exhaust then it settles down. Take it for a test drive and the engine response and sound now feel worse.

I think the dealer has messed this up. Any ideas what happens if the one of the plugs is disconnected and what else is up? I plan to phone them tomorrow but probably the service department will be closed on saturday. Bummer.

Thanks

RX-8REDGT

One other comment: the tailpipes had quite a lot of soot for the short time when the car was last cleaned. I guess this is consistent with one of the spark plugs unplugged, poor combustion etc.

But again the car drives worse with the spark plug cable reconnected. I did not try anything else at this time. Any comments or suggestions would be appreciated.

Thanks!

Old Rotor

Bring it back in to them ,its most likely a fouled plug or bad spark plug wire.

ronrutrx8

Drove 230 miles to my purchasing dealer (Oct. 10) and had the recalll done (Family visits, too). '05, with 5,000 miles. Never any problems, etc. They did the flash and inspected the cat. Did get a loaner 6. No gas and no wash. Mileage before was 18 (worst) up to 22 (on trip over, fully loaded). We'll see if it changes. Dealer is MedCenter Mazda, south of Birmingham.