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Issues with the dealer getting a new engine

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Old 01-29-2011, 08:18 AM
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Originally Posted by kwikslvr
I too took absolute perfect care of my 8. I changed the oil frequently (probably more than i needed to), and Zoom cleaned it twice per year. I drove it to the redline a few times per week just to make sure. I'm betting my oil injectors went bad, wont know until they take the engine out and see. All engine failures cannot be blamed on the owner, especially when i bought the car used with 50k miles on it and have no idea how it was cared for before i owned it. Also if something like the oil injectors went bad, i would have no way of knowing until it was too late.
there is no need to zoom clean it twice a year.

Should do it only if you're experience problems.
Old 01-31-2011, 01:31 PM
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Its ok to zoom clean it. it doesn't hurt anything except maybe thins out the oil a little bit. so you want to do an oil change after doing that or seafoaming it. also zoom cleaning is not only for if you are having problems, it decarbonizes the engine and that is really good for your apex seals.
Old 02-01-2011, 08:31 PM
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I was going to ask - any other of you guys who are OVER the bumper-to-bumper warranty (over 60k miles) get a loaner car while waiting for a replacement?? I know in theory they won't give it to you...but i might just ask...
Old 02-01-2011, 09:08 PM
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Originally Posted by kwikslvr
Its ok to zoom clean it. it doesn't hurt anything except maybe thins out the oil a little bit. so you want to do an oil change after doing that or seafoaming it. also zoom cleaning is not only for if you are having problems, it decarbonizes the engine and that is really good for your apex seals.
good for apex seals?

hmm ... no

thins out the oil a little bit?

before you give out advise, please, at least know what you're talking about.

Originally Posted by elysium19
I was going to ask - any other of you guys who are OVER the bumper-to-bumper warranty (over 60k miles) get a loaner car while waiting for a replacement?? I know in theory they won't give it to you...but i might just ask...
You can ask, act innocent and poor. and a little disappointed in the brand. They might give it to you. seriously.
Old 02-01-2011, 09:13 PM
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or why not try for a completely new car...they might give you a rental then?
Old 02-02-2011, 01:45 PM
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Originally Posted by nycgps
good for apex seals?

hmm ... no

thins out the oil a little bit?

before you give out advise, please, at least know what you're talking about.



You can ask, act innocent and poor. and a little disappointed in the brand. They might give it to you. seriously.
First off, it is not helpful to tell someone they are wrong without providing the correct information. so please in the future, if you feel that someone has given incorrect information, be so kind as to provide a correction so that we may all be more knowledgeable.

secondly i am sorry that i did not fully explain the reasoning behind what i said and allowed it to be taken the wrong way. so let me explain.

Zoom cleaner is a method of removing carbon buildup from the inside of the rotor housing. Carbon build up if left untreated can cause failure of apex seals in multiple ways. The apex seals ride along the inside of the rotor housing and if there is carbon buildup, they can be damaged or broken. also a piece of the buildup can become dislodged and thrown about the engine causing further damage to apex seals. so it is always very important to make sure that carbon buildup does not get out of hand. This can be done in a couple of different ways. One way is to use the zoom cleaner. Another is to do a seafoam treatment on the engine. Seafoam can be used in different ways to clean your engine, oil system, and fuel system. If you add seafoam to your oil or fuel, it can cause the oil to become thinner which will lead to a host of different issues. so as i stated, it is a good idea to change the oil following a seafoam cleaning that involved the oil or fuel system. If you just use zoom cleaner, this would not be necessary as it is injected directly into the rotor housing.

The only thing that can be damaged from doing a zoom cleaning is your cat if you rush the engine on warm up while burning off the cleaner.

This is the extent of my knowledge on the subject, so please, if i am incorrect or missed anything, feel free to correct me.
Old 02-02-2011, 02:03 PM
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/\ Frankly mate IMO Zoom Cleaner or Seafoam is Very Marginal on what it does...very..

Yes, because it is a "liquid" and you if can move or crank it around engine internally without actually starting engine or burning it off, OK, this liquid can penetrate through the cracks between Apex Seals in Rotor, Spring areas, even Corner Seals, so it will lubricate and possibly free the 'movement' of the Seal, but that is about all it does (which is good)....you might as well use water or water with WD40 in it, really it will do the same thing...or ATF or even 2 Stroke.

I just do not believe that Seafoam or Zoom Cleans OFF anything much, all it does is the above.

Many have used Seafoam and Zoom Cleaner on Rotors externally (out of engine) and it removes nothing, even after lying in it for DAYS...basically IMO it is snake oil.

The Only way to remove carbon off Rotors is to rebuild your engine, use a circular wire brush attached to a power bench grinder, and buff it off, or buy brand new Rotors..

Last edited by ASH8; 02-02-2011 at 03:39 PM.
Old 02-02-2011, 02:35 PM
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Originally Posted by kwikslvr
First off, it is not helpful to tell someone they are wrong without providing the correct information. so please in the future, if you feel that someone has given incorrect information, be so kind as to provide a correction so that we may all be more knowledgeable.

secondly i am sorry that i did not fully explain the reasoning behind what i said and allowed it to be taken the wrong way. so let me explain.

Zoom cleaner is a method of removing carbon buildup from the inside of the rotor housing. Carbon build up if left untreated can cause failure of apex seals in multiple ways. The apex seals ride along the inside of the rotor housing and if there is carbon buildup, they can be damaged or broken. also a piece of the buildup can become dislodged and thrown about the engine causing further damage to apex seals. so it is always very important to make sure that carbon buildup does not get out of hand. This can be done in a couple of different ways. One way is to use the zoom cleaner. Another is to do a seafoam treatment on the engine. Seafoam can be used in different ways to clean your engine, oil system, and fuel system. If you add seafoam to your oil or fuel, it can cause the oil to become thinner which will lead to a host of different issues. so as i stated, it is a good idea to change the oil following a seafoam cleaning that involved the oil or fuel system. If you just use zoom cleaner, this would not be necessary as it is injected directly into the rotor housing.

The only thing that can be damaged from doing a zoom cleaning is your cat if you rush the engine on warm up while burning off the cleaner.

This is the extent of my knowledge on the subject, so please, if i am incorrect or missed anything, feel free to correct me.
rofl, hey smart one, you do know who created the original zoom zoom cleaner thread right?

so yeah I think I know what Seaform and Zoom zoom cleaner do.

Ash already answered your question. a note is H2O/Steam is the cheapest way to remove carbon. but most people are afraid of doing it and Zoom zoom cleaner seems easier. there u go.

You have a lot more homework to do. Im not here to spoon fed u with info.

Last edited by nycgps; 02-02-2011 at 04:21 PM.
Old 02-02-2011, 02:50 PM
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so wrong

I'd just like to point out that you're all wrong. Also, my rotordick is twice the size of yours . On a serious note, I'm genuinely surprised no one has mentioned that decarbing has to be done while the engine is heat soaked, as the cleaner isn't effective in anything but scorching environments. If you do it right you'll notice a little difference, but it's not very big and doesn't last all that long.
Old 02-03-2011, 12:16 PM
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so back on topic here. The dealer has the engine and is currently putting it in the car. They said they need to replace the spark plugs at a cost of $163.00 for parts alone and that labor is free. my issue now is that the spark plugs that are in the car have about 9k miles on them and should be fine. his explanation was that they have to be replaced or i void the warranty on the new engine, and that they are covered in carbon. So they have me by the ***** here. My issue is that spark plugs with that many miles on them in a properly operating engine would be fine and not have an issue with being covered in carbon. Also according to the warranty, any consequential damage to other parts from the engine would be covered.

So the question is should i make the argument that the malfunctioning engine caused the spark plugs to need to be replaced and try to get them for free? or should i just eat the cost and move on? what would you do?
Old 02-03-2011, 12:29 PM
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Originally Posted by kwikslvr
so back on topic here. The dealer has the engine and is currently putting it in the car. They said they need to replace the spark plugs at a cost of $163.00 for parts alone and that labor is free. my issue now is that the spark plugs that are in the car have about 9k miles on them and should be fine. his explanation was that they have to be replaced or i void the warranty on the new engine, and that they are covered in carbon. So they have me by the ***** here. My issue is that spark plugs with that many miles on them in a properly operating engine would be fine and not have an issue with being covered in carbon. Also according to the warranty, any consequential damage to other parts from the engine would be covered.

So the question is should i make the argument that the malfunctioning engine caused the spark plugs to need to be replaced and try to get them for free? or should i just eat the cost and move on? what would you do?
Thats just an excuse for dealership to pull a quick buck on you.

Give Mazda a call and tell them you have only 9K on the plugs, sure it might have some carbon on them but its just plain normal for plugs on this engine, especially if you don't beat the **** out of it once in a while.

if you have any advance auto parts or autozone kind of store around you, just go buy the plugs and "throw" it at their face for 1/2 the cost.

void warranty my ***, if they want to blame it on the spark plugs they could've deny your warranty claim in the first place.
Old 02-03-2011, 02:50 PM
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so i called the service manager back to discuss the fact that i do not feel like i should be on the hook for new plugs. He said that if he doe't not replace them and the engine dies in the future that Mazda will not buy me a new one. Also if i go buy my own, like NGK's from Autozone, the engine will not be covered if it were to go bad.

I explained how i feel like they are basically forcing me to give them $160 for parts that i do not need and that are not even faulty. Furthermore even if they are faulty, it is likely due to the fact that the engine had a blown apex seal since they are relatively new.

He agreed to call his Mazda rep and discuss the situation, but he said that he has tried before and that Mazda has never bought the spark plugs for someone before. so currently i am waiting on a callback with a for sure no.
Old 02-03-2011, 02:55 PM
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got the callback...

he is going to pro-rate the plugs and sell me all 4 new ones for 35 bucks since mine are only like 8-9k miles old.

thanks Mazda
Old 02-03-2011, 07:53 PM
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Originally Posted by kwikslvr
got the callback...

he is going to pro-rate the plugs and sell me all 4 new ones for 35 bucks since mine are only like 8-9k miles old.

thanks Mazda
more like Mazda agreed to pay for the rest of the cost. then the service writer "act" like he did u a favor.

but either way, he still made 35 bux off from you. better than nothing I guess.

and for the "Also if i go buy my own, like NGK's from Autozone, the engine will not be covered if it were to go bad. " part, if he mean the spark plugs itself, sure, of course Mazda not going to cover it, but he is talking about the Engine, then he is full of **** and you can sue him/Mazda for it.

Most dealership are loaded with idiots.

Magnuson-Moss Warranty Act

Below is the 'legal stuff' about the Warranty act, basically the part that concerns a buyer of aftermarket automotive products is that a dealer or manufacturer cannot void or charge for a warranty service based on use of aftermarket products unless a failure is a DIRECT result of use of the aftermarket product and they will have to prove how.

They also cannot tell you that you must use the factory filters etc. to keep your warranty, unless they are willing to give you those items FREE of charge.

Unfortunately many consumers and often many dealer personnel do not know this, so I design my products whenever possible to be easily removable and very easy to reinstall. If you ever have ANY problem with a dealer refusing to cover a warranty item due to ANY aftermarket product, even if it is a competitors product, feel free to write me and I will try to help.
702.1 Definitions.

(a) The Act means the Magnuson-Moss Warranty Federal Trade Commission Improvement Act, 15 U.S.C. 2301, et seq.

(b) Consumer product means any tangible personal property which is distributed in commerce and which is normally used for personal, family, or household purposes (including any such property intended to be attached to or installed in any real property without regard to whether it is so attached or installed). Products which are purchased solely for commercial or industrial use are excluded solely for purposes of this part.

(c) Written warranty means --

(1) Any written affirmation of fact or written promise made in connection with the sale of a consumer product by a supplier to a buyer which relates to the nature of the material or workmanship and affirms or promises that such material or workmanship is defect free or will meet a specified level of performance over a specified period of time, or

(2) Any undertaking in writing in connection with the sale by a supplier of a consumer product to refund, repair, replace or take other remedial action with respect to such product in the event that such product fails to meet the specifications set forth in the undertaking,

which written affirmation, promise, or undertaking becomes part of the basis of the bargain between a supplier and a buyer for purposes other than resale of such product.

(d) Warrantor means any supplier or other person who gives or offers to give a written warranty.

(e) Seller means any person who sells or offers for sale for purposes other than resale or use in the ordinary course of the buyer's business any consumer product.

(f) Supplier means any person engaged in the business of making a consumer product directly or indirectly available to consumers.

[40 FR 60189, Dec. 31, 1975, as amended at 52 FR 7574, Mar. 12, 1987]

702.2 Scope.

The regulations in this part establish requirements for sellers and warrantors for making the terms of any written warranty on a consumer product available to the consumer prior to sale.

702.3 Pre-sale availability of written warranty terms.

The following requirements apply to consumer products actually costing the consumer more than $15.00:

(a) Duties of seller. Except as provided in paragraphs (c) through (d) of this section, the seller of a consumer product with a written warranty shall make a text of the warranty readily available for examination by the prospective buyer by:

(1) Displaying it in close proximity to the warranted product, or

(2) Furnishing it upon request prior to sale and placing signs reasonably calculated to elicit the prospective buyer's attention in prominent locations in the store or department advising such prospective buyers of the availability of warranties upon request.

(b) Duties of the warrantor. (1) A warrantor who gives a written warranty warranting to a consumer a consumer product actually costing the consumer more than $15.00 shall:

(i) Provide sellers with warranty materials necessary for such sellers to comply with the requirements set forth in paragraph (a) of this section, by the use of one or more by the following means:

(A) Providing a copy of the written warranty with every warranted consumer product; and/or

(B) Providing a tag, sign, sticker, label, decal or other attachment to the product, which contains the full text of the written warranty; and/or

(C) Printing on or otherwise attaching the text of the written warranty to the package, carton, or other container if that package, carton or other container is normally used for display purposes. If the warrantor elects this option a copy of the written warranty must also accompany the warranted product; and/or

(D) Providing a notice, sign, or poster disclosing the text of a consumer product warranty. If the warrantor elects this option, a copy of the written warranty must also accompany each warranted product.

(ii) Provide catalog, mail order, and door-to-door sellers with copies of written warranties necessary for such sellers to comply with the requirements set forth in paragraphs (c) and (d) of this section.

(2) Paragraph (a)(1) of this section shall not be applicable with respect to statements of general policy on emblems, seals or insignias issued by third parties promising replacement or refund if a consumer product is defective, which statements contain no representation or assurance of the quality or performance characteristics of the product; provided that

(i) The disclosures required by 701.3(a) (1) through (9) of this part are published by such third parties in each issue of a publication with a general circulation, and

(ii) Such disclosures are provided free of charge to any consumer upon written request.

(c) Catalog and mail order sales. (1) For purposes of this paragraph:

(i) ``Catalog or mail order sales'', means any offer for sale, or any solicitation for an order for a consumer product with a written warranty, which includes instructions for ordering the product which do not require a personal visit to the seller's establishment.

(ii) ``Close conjunction'' means on the page containing the description of the warranted product, or on the page facing that page.

(2) Any seller who offers for sale to consumers consumer products with written warranties by means of a catalog or mail order solicitation shall:

(i) Clearly and conspicuously disclose in such catalog or solicitation in close conjunction to the description of warranted product, or in an information section of the catalog or solicitation clearly referenced, including a page number, in close conjunction to the description of the warranted product, either:

(A) The full text of the written warranty; or

(B) That the written warranty can be obtained free upon specific written request, and the address where such warranty can be obtained. If this option is elected, such seller shall promptly provide a copy of any written warranty requested by the consumer.

(d) Door-to-door sales. (1) For purposes of this paragraph:

(i) ``Door-to-door sale'' means a sale of consumer products in which the seller or his representative personally solicits the sale, including those in response to or following an invitation by a buyer, and the buyer's agreement to offer to purchase is made at a place other than the place of business of the seller.

(ii) ``Prospective buyer'' means an individual solicited by a door-to-door seller to buy a consumer product who indicates sufficient interest in that consumer product or maintains sufficient contact with the seller for the seller reasonably to conclude that the person solicited is considering purchasing the product.

(2) Any seller who offers for sale to consumers consumer products with written warranties by means of door-to-door sales shall, prior to the consummation of the sale, disclose the fact that the sales representative has copies of the warranties for the warranted products being offered for sale, which may be inspected by the prospective buyer at any time during the sales presentation. Such disclosure shall be made orally and shall be included in any written materials shown to prospective buyers.

Last edited by nycgps; 02-03-2011 at 07:57 PM.
Old 02-03-2011, 07:59 PM
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Originally Posted by kwikslvr
got the callback...

he is going to pro-rate the plugs and sell me all 4 new ones for 35 bucks since mine are only like 8-9k miles old.

thanks Mazda
Umm... My spark plugs were covered under warranty. I have the reciept to prove it.
Old 02-03-2011, 11:50 PM
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im in the same situation.. my car is just getting the new engine installed right now and they havent call me for anything. I asked the service guy to also check the oil injector lines and he said they are coverd under warranty and that i was getting new ones... i personally think he didnt know what he was talking about. I aslo told him that i wanted new coolant and all that and he said it came with the engine so i was getting coolant and oil and all that ... Im gonna visit the delaer tomorrow and talk to the rotary tech to see whats goin on
Old 02-04-2011, 03:03 PM
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ok so update...

i was told the engine would be in today, and installed monday, the 7th.

i call up the place, still no engine, and the guy says its on back order still....
frusterated.. manager was not there that told me this info.

i will investigate monday
Old 02-04-2011, 04:39 PM
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Originally Posted by littlejob
ok so update...

i was told the engine would be in today, and installed monday, the 7th.

i call up the place, still no engine, and the guy says its on back order still....
frusterated.. manager was not there that told me this info.

i will investigate monday
Really dont worry about it! The same happened to be,i was really frustated too. My engine was late like 2 weeks from the date they said and it seems like theres nothing that the dealer can do either but wait. Just be nice to them so they are nice to you and dont try to over charge you for any stupid reason. They called me wednesday after about 4 weeks of waiting for my engine to bring my car in thurstady morning and i just got my car back today, It only took them 2 days to do the swap and it was TOTALLY free and they also got me the new cluch assembly installed due to the recall and i didnt even ask for it. So just be patient and nice to them good luck
Old 02-04-2011, 11:23 PM
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Well, your dealership did not lie. The engine is in fact on a long list of back order.

Mazda doesn't even have any in stock, same for both MT and AT.

For the record :

N3H3-02-200 - Short Engine, MT (no core charge)
N3H3-02-200_-V0 Short Engine, MT (Reman, core charge)
N3H2-02-200 - Short Engine, AT (Standard power Engine, aka 4 port, no core charge)
N3H2-02-200_-MA Short Engine, AT (Reman AT Engine, core charge)

Usually they just gonna use the 200 number (without the V0 or MA whatever at the end) and Mazda will usually ship them a reman. hmm, I guess people didn't go to work in VA cuz of snow storm

Last edited by nycgps; 02-04-2011 at 11:31 PM.
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