The Turblown Low Mount Turbo System
07-19-2012, 09:27 AM
#126
07-19-2012, 09:33 AM
#128
07-19-2012, 09:33 AM
#129
Yes, I agree, but I am clarifying as part of sharing my experience for the install. My intention is to provide people this information so they are aware up front. Unfortunately, these are things I found out after the fact.
07-19-2012, 09:36 AM
#130
SARX Legend
iTrader: (46)
And we appreciate the info, knowing as much as you can before starting a project like this is a huge help. We knew that would be needed on Hoss' car after doing my Greddy install because it is super tight in that area.
07-19-2012, 11:32 AM
#132
I will respond more when I have time.
There have been lots of changes to the kit, and I am working on an " expectations page" to better prepare end users.
Hoss's kit is 99% complete and I hope to ship very soon.
I have solved the underbrace problem, even with his big Synapse Wastegate it clears.
I am only offering one intercooler piping routingr( greddy style), which still allows the use of the OEM battery location. I have also moved the intercooler back so now there is less trimming involved.
There have been lots of changes to the kit, and I am working on an " expectations page" to better prepare end users.
Hoss's kit is 99% complete and I hope to ship very soon.
I have solved the underbrace problem, even with his big Synapse Wastegate it clears.
I am only offering one intercooler piping routingr( greddy style), which still allows the use of the OEM battery location. I have also moved the intercooler back so now there is less trimming involved.
07-19-2012, 11:51 AM
#133
Coolant Lines
Hoss, 9K, do you know how the coolant lines are being done? Mine were originally hardlines due to the high temp area, but they were near impossible to tighten up just due to space constraints. They couldn't be tightened before installing because they wouldn't flex enough to get the turbo in position. Also, the outside line was rubbing up against the fender well. The photo is crappy but gives an idea. I tried bending but I couldn't get it to work well. Elliot redid as braided teflon lines, which came out nice and worked well for being able to tighten the fittings before installation and still be able to mount the turbo on the manifold. The non-turbo ends of the coolant lines came to me as just cut off ends wrapped in electrical tape. The rear iron is a bit of a pain to get a clamp on it. Elliot wasn't sure if the teflon would conform to the nipple. Since repairing a leak back there requires removal of the UIM I went to a hose shop and had some ends crimped on. This way I could clamp the existing coolant lines up front, out from under the UIM, and deal with any leaks there. Also, no worries about the teflon conforming. I sent this to Elliot as a suggestion but never heard back, so I am offering it here.
As a note, the motor mount you see in that first photo needs the tab cut off that faces the motor mount bracket.
As a note, the motor mount you see in that first photo needs the tab cut off that faces the motor mount bracket.
07-19-2012, 01:55 PM
#134
Hoss, 9K, do you know how the coolant lines are being done? Mine were originally hardlines due to the high temp area, but they were near impossible to tighten up just due to space constraints. They couldn't be tightened before installing because they wouldn't flex enough to get the turbo in position. Also, the outside line was rubbing up against the fender well. The photo is crappy but gives an idea. I tried bending but I couldn't get it to work well. Elliot redid as braided teflon lines, which came out nice and worked well for being able to tighten the fittings before installation and still be able to mount the turbo on the manifold. The non-turbo ends of the coolant lines came to me as just cut off ends wrapped in electrical tape. The rear iron is a bit of a pain to get a clamp on it. Elliot wasn't sure if the teflon would conform to the nipple. Since repairing a leak back there requires removal of the UIM I went to a hose shop and had some ends crimped on. This way I could clamp the existing coolant lines up front, out from under the UIM, and deal with any leaks there. Also, no worries about the teflon conforming. I sent this to Elliot as a suggestion but never heard back, so I am offering it here.
As a note, the motor mount you see in that first photo needs the tab cut off that faces the motor mount bracket.
As a note, the motor mount you see in that first photo needs the tab cut off that faces the motor mount bracket.
07-20-2012, 04:24 PM
#136
He sure hasn't been active on this thread 
I'm pretty much sure I won't hear back from him. I bet I'm stuck with what I got, even though he says he has resolved the remaining issues I was unhappy with, ie: the underbrace and plumbing around the battery. He obviously recognizes these were problems if he went to the trouble of changing things.
I sincerely hope you guys have better luck!
I'm pretty much sure I won't hear back from him. I bet I'm stuck with what I got, even though he says he has resolved the remaining issues I was unhappy with, ie: the underbrace and plumbing around the battery. He obviously recognizes these were problems if he went to the trouble of changing things.I sincerely hope you guys have better luck!
07-20-2012, 04:31 PM
#137
SARX Legend
iTrader: (46)
He sure hasn't been active on this thread I'm pretty much sure I won't hear back from him. I bet I'm stuck with what I got, even though he says he has resolved the remaining issues I was unhappy with, ie: the underbrace and plumbing around the battery. He obviously recognizes these were problems if he went to the trouble of changing things.
I sincerely hope you guys have better luck!
I'm pretty much sure I won't hear back from him. I bet I'm stuck with what I got, even though he says he has resolved the remaining issues I was unhappy with, ie: the underbrace and plumbing around the battery. He obviously recognizes these were problems if he went to the trouble of changing things.I sincerely hope you guys have better luck!
I hope so, I'm not sure how he is prioritizing how he builds the kits but so far all I hear from his customers is a bunch of bullshit (my opinion based on what they are telling me) he is feeding them. Hopefully the end results are worth it.
07-20-2012, 04:46 PM
#138
Sounds like hes trying his best to keep up, however turblown needs to be accountable to keep customers happy. The full cycle of accountability is not present, if it is I cant see it.
Here it is in layman's terms
Recognize the problem.
Apologize as needed.
Correct the issue and update the customer with a realistic ETA.
Deliver on time, and keep the customer happy.
I've worked with small business owners in the past. Adding this full cycle accountability concept was paramount in keeping customers. It costs no money at all and can make all the difference in the world.
Here it is in layman's terms
Recognize the problem.
Apologize as needed.
Correct the issue and update the customer with a realistic ETA.
Deliver on time, and keep the customer happy.
I've worked with small business owners in the past. Adding this full cycle accountability concept was paramount in keeping customers. It costs no money at all and can make all the difference in the world.
07-20-2012, 05:00 PM
#141
Hehe we should start a common excuse list. These are a few of the excuses I got:
3/22:
"I am heldup on the turbo, I was suppose to have it two weeks ago, and now I was just told it will ship next week"
3/23:
"I am just getting jerked around myself it appears, wouldn't be the first time. Another part of the problem is I put in for another 5,000 in turbos right before yours that require custom work too. I leave for the modified tuner shootout in Arizona next tuesday and won't be back til the third of April. It should take me one week to finish your stuff, then another week for it to arrive at your door. No one else here can tig weld, so it has to wait until I get back."
4/15:
"I am trying to clear cars out of the shop, as the Rx-8 Jig car has been jammed into the back of the shop and I can't access it."
4/19:
"We finished one of the two cars. The other car spun its clutch while tuning, and that arrives today. Clutch will be done tomorrow. However last night I decided to touch up some of the vacuum maps, and one of the bored out secondaries stuck open, so now we have to build a complete new fuel system. Some cars just won't leave. I promise once this car is out of our hair, I will have space to get the jig car out and I won't touch anything til your kit is done, I will also put in some longer days to speed things up. If all goes to plan I might be able to ship it out on the 30th. "
5/6:
"My bandsaw broke from being out of adjustment I believe. Not a big deal to fix. I believe I need 5 more solid days to be able to ship as long as things go to plan( which as you can see they rarely do)."
Notice how a couple days or weeks turned into several months?
I can't tell you how many times I heard "just a few more solid days"... Every date he gave me got pushed out. I was starting to wonder when I would hear that his dog ate the turbo... 
3/22:
"I am heldup on the turbo, I was suppose to have it two weeks ago, and now I was just told it will ship next week"
3/23:
"I am just getting jerked around myself it appears, wouldn't be the first time. Another part of the problem is I put in for another 5,000 in turbos right before yours that require custom work too. I leave for the modified tuner shootout in Arizona next tuesday and won't be back til the third of April. It should take me one week to finish your stuff, then another week for it to arrive at your door. No one else here can tig weld, so it has to wait until I get back."
4/15:
"I am trying to clear cars out of the shop, as the Rx-8 Jig car has been jammed into the back of the shop and I can't access it."
4/19:
"We finished one of the two cars. The other car spun its clutch while tuning, and that arrives today. Clutch will be done tomorrow. However last night I decided to touch up some of the vacuum maps, and one of the bored out secondaries stuck open, so now we have to build a complete new fuel system. Some cars just won't leave. I promise once this car is out of our hair, I will have space to get the jig car out and I won't touch anything til your kit is done, I will also put in some longer days to speed things up. If all goes to plan I might be able to ship it out on the 30th. "
5/6:
"My bandsaw broke from being out of adjustment I believe. Not a big deal to fix. I believe I need 5 more solid days to be able to ship as long as things go to plan( which as you can see they rarely do)."
Notice how a couple days or weeks turned into several months?
I can't tell you how many times I heard "just a few more solid days"... Every date he gave me got pushed out. I was starting to wonder when I would hear that his dog ate the turbo...
07-22-2012, 10:51 PM
#143
Boostin'
Thread Starter
Jason,
Posting on the forum is by far the worst way to get in contact with me. I said I would post when I had more time, and I haven't. Besides that I am rarely on this forum anymore. You haven't called or emailed me in a long time. Don't read too far into what I am about to write, its not meant to be negative at all.
Your kit and everyone else's is bolted to a chassis as its being built and before its sent out. I don't know why your wastegate hit your transmission or your downpipe didn't bolt up. For all I know its a install error, after all you told me an intercooler pipe didn't fit, then you later figured that out. The kit is NOT meant to be easy to install, and these cars are extremely tight. It also says on our site professional installation recommended. All of your problems would be solved within 3 hours at a shop. Regardless I did adjust all of the items you requested, did they not work?
I have never seen a 100% bolt in turbo kit that needs zero adjustments, trimming, or modifications ; especially hand built stuff. Even the greddy kit needs a restrictor, early units needed a check valve in the OMP line, chassis needs to be hammered, undertray cut etc.
I modify everything from past units, including turbo kits. We just made changes on how we build engines, and I cannot even count how many of those we have made over the past 10 years. As soon as we stop that we will fall way behind.
I can also pick apart many emails you have sent me where you go back and forth on what you want done and how you want it. For example;
Go with the 44mvr. I am not too concerned about the underbrace. What kind of equipment failure did you have? Are you still going to be able to ship this week?
You then told me later your battery fit, but you don't feel you should have to goto a smaller one. I offered relocation kit, and you said it did fit just wouldn't fit the OEM tray. I then built you one. Did that not work? I never heard from you.I can go on and on with more examples , but I simply don't have the time or desire to.
I have fixed parts in the past, overnight-ed parts and paid for return freight, entertained over 190 emails from you. Why would I stop on the home stretch and stand you up? You are going to have to be patient however, as I owe guys turbo kits before you even ordered, and there are guys ordering from us every day. I have been turning down a lot of work, I added another guy last week, most of the small time consuming inquires about parts are being sent over to my other company, and we are trying to get into a bigger building. I am seriously doing the best I can.
Posting on the forum is by far the worst way to get in contact with me. I said I would post when I had more time, and I haven't. Besides that I am rarely on this forum anymore. You haven't called or emailed me in a long time. Don't read too far into what I am about to write, its not meant to be negative at all.
Your kit and everyone else's is bolted to a chassis as its being built and before its sent out. I don't know why your wastegate hit your transmission or your downpipe didn't bolt up. For all I know its a install error, after all you told me an intercooler pipe didn't fit, then you later figured that out. The kit is NOT meant to be easy to install, and these cars are extremely tight. It also says on our site professional installation recommended. All of your problems would be solved within 3 hours at a shop. Regardless I did adjust all of the items you requested, did they not work?
I have never seen a 100% bolt in turbo kit that needs zero adjustments, trimming, or modifications ; especially hand built stuff. Even the greddy kit needs a restrictor, early units needed a check valve in the OMP line, chassis needs to be hammered, undertray cut etc.
I modify everything from past units, including turbo kits. We just made changes on how we build engines, and I cannot even count how many of those we have made over the past 10 years. As soon as we stop that we will fall way behind.
I can also pick apart many emails you have sent me where you go back and forth on what you want done and how you want it. For example;
Go with the 44mvr. I am not too concerned about the underbrace. What kind of equipment failure did you have? Are you still going to be able to ship this week?
You then told me later your battery fit, but you don't feel you should have to goto a smaller one. I offered relocation kit, and you said it did fit just wouldn't fit the OEM tray. I then built you one. Did that not work? I never heard from you.I can go on and on with more examples , but I simply don't have the time or desire to.
I have fixed parts in the past, overnight-ed parts and paid for return freight, entertained over 190 emails from you. Why would I stop on the home stretch and stand you up? You are going to have to be patient however, as I owe guys turbo kits before you even ordered, and there are guys ordering from us every day. I have been turning down a lot of work, I added another guy last week, most of the small time consuming inquires about parts are being sent over to my other company, and we are trying to get into a bigger building. I am seriously doing the best I can.
Last edited by Turblown; 07-22-2012 at 10:53 PM.
07-23-2012, 01:06 AM
#144
Elliot, nice to here from you! As you said, Don't read too far into what I am about to write, its not meant to be negative at all... As you say
Let me first start of with DUH, I already quoted myself about the 44mvr several posts back. Did you take the time to read it? Originally you told me I had to remove the underbrace. It was a month into the build when you said I would need to remove the brace. I asked if I needed to remove the brace "for the install or permanently?" You said "permanently". I was not happy about that, but I TOOK YOUR EXPERTISE when you said that no one uses the underbrace and that one of the best track cars you have ridden in did not have the underbrace. By your claim I would either have to remove the underbrace or use a smaller wastegate and deal with potential boost creep. I went with YOUR recommendation that removal of the underbrace would not be an issue. BUT, you say you have resolved the underbrace issue. Was it an issue or not? I told you I wasn't happy about it, and can post the email. So, is it an issue or not? If it is then are you going to fix it for me? If not, then why did you go to the trouble to post that it was an issue, and fix it for others? Besides that, you told me you would redo the manifold for free if it was a problem after I tested but they told me that since it had seen exhaust that it would weld well. Oh, and that I would need to sell the test wastegate and buy a new one from you. So you GROUND my wastegate instead.
I also wanted to keep the stock battery location, which I stated BEFORE placing the order, but you had to modify this. But you state you have resolved this issue as well. Are you going to resolve these issues for me, or am I left with the frankenturbo experiment you conducted with my funds?
And let's not lose site of one of the primary issues I have with your credibility. Aside from you misleading me about timeframe, how do you explain telling me you had built low-mount systems for the RX8 and then telling me mine was the first? You sent the emails. How do you explain it? Who are these people running your systems? Why did you say you couldn't foresee issues until you were right on top of them, besides not having the experience?
You want to quote emails? I can keep going. Bring it Sure, you have resolved several issues, which I posted as such. However, you claimed yourself you had "resolved the issues" regarding plumbing around the battery and the wastegate/brace clearance, yet you told me I had to deal with fixing the brace mysellf and that you didn't understand why the battery was such a big deal. Here's a concept for you: PRINCIPLE. I told you from the get-go that I didn't want to F with the battery. You said you could handle that with your low-mount, which you claim to have built before. I dropped $6500 and didn't get that simple request fulfilled, along with others, because, as you admitted, you actually hadn't built low-mounts before.
CREDIBILITY. You have lost it. Go ahead, prove me wrong. Bring it. Sure, you may get better, which only furthers my estimation of my kit as an experiment on your part funded with my money. But a pro shop giving BS excuses, grinding top-hats, advising the removal of critical components... C'mon. Your "shop car" doesn't even have stock components, as evident by the underdrive pulley.
To answer your question, NO, you have not resolved my fitment issues, but you already knew this. I have emailed my desire for you to correct the battery and brace issues. You told me to deal with the brace on my own and you threw together a crap battery trap with welds that look like chicken ****. I can post a picture, please, just ask me to You have now posted on a public forum that you have resolved these issues for other customers. Are you going to resolve them for me? I went to the forum ONLY after dealing with you direct proved futile. Oh, by the way, getting in touch with me on the forum is the worst way as well. You could have been honest with me, as a good vendor would have.
Your move. Are you going to take care of the "greddy style" plumbing and unbderbrace issue for me?
Oh yeah, let's start with one simple thing: What have you ever overnighted me, as you claim?
Let me first start of with DUH, I already quoted myself about the 44mvr several posts back. Did you take the time to read it? Originally you told me I had to remove the underbrace. It was a month into the build when you said I would need to remove the brace. I asked if I needed to remove the brace "for the install or permanently?" You said "permanently". I was not happy about that, but I TOOK YOUR EXPERTISE when you said that no one uses the underbrace and that one of the best track cars you have ridden in did not have the underbrace. By your claim I would either have to remove the underbrace or use a smaller wastegate and deal with potential boost creep. I went with YOUR recommendation that removal of the underbrace would not be an issue. BUT, you say you have resolved the underbrace issue. Was it an issue or not? I told you I wasn't happy about it, and can post the email. So, is it an issue or not? If it is then are you going to fix it for me? If not, then why did you go to the trouble to post that it was an issue, and fix it for others? Besides that, you told me you would redo the manifold for free if it was a problem after I tested but they told me that since it had seen exhaust that it would weld well. Oh, and that I would need to sell the test wastegate and buy a new one from you. So you GROUND my wastegate instead.
I also wanted to keep the stock battery location, which I stated BEFORE placing the order, but you had to modify this. But you state you have resolved this issue as well. Are you going to resolve these issues for me, or am I left with the frankenturbo experiment you conducted with my funds?
And let's not lose site of one of the primary issues I have with your credibility. Aside from you misleading me about timeframe, how do you explain telling me you had built low-mount systems for the RX8 and then telling me mine was the first? You sent the emails. How do you explain it? Who are these people running your systems? Why did you say you couldn't foresee issues until you were right on top of them, besides not having the experience?
You want to quote emails? I can keep going. Bring it
Sure, you have resolved several issues, which I posted as such. However, you claimed yourself you had "resolved the issues" regarding plumbing around the battery and the wastegate/brace clearance, yet you told me I had to deal with fixing the brace mysellf and that you didn't understand why the battery was such a big deal. Here's a concept for you: PRINCIPLE. I told you from the get-go that I didn't want to F with the battery. You said you could handle that with your low-mount, which you claim to have built before. I dropped $6500 and didn't get that simple request fulfilled, along with others, because, as you admitted, you actually hadn't built low-mounts before.CREDIBILITY. You have lost it. Go ahead, prove me wrong. Bring it. Sure, you may get better, which only furthers my estimation of my kit as an experiment on your part funded with my money. But a pro shop giving BS excuses, grinding top-hats, advising the removal of critical components... C'mon. Your "shop car" doesn't even have stock components, as evident by the underdrive pulley.
To answer your question, NO, you have not resolved my fitment issues, but you already knew this. I have emailed my desire for you to correct the battery and brace issues. You told me to deal with the brace on my own and you threw together a crap battery trap with welds that look like chicken ****. I can post a picture, please, just ask me to
You have now posted on a public forum that you have resolved these issues for other customers. Are you going to resolve them for me? I went to the forum ONLY after dealing with you direct proved futile. Oh, by the way, getting in touch with me on the forum is the worst way as well. You could have been honest with me, as a good vendor would have. Your move. Are you going to take care of the "greddy style" plumbing and unbderbrace issue for me?
Oh yeah, let's start with one simple thing: What have you ever overnighted me, as you claim?
Jason,
Posting on the forum is by far the worst way to get in contact with me. I said I would post when I had more time, and I haven't. Besides that I am rarely on this forum anymore. You haven't called or emailed me in a long time. Don't read too far into what I am about to write, its not meant to be negative at all.
Your kit and everyone else's is bolted to a chassis as its being built and before its sent out. I don't know why your wastegate hit your transmission or your downpipe didn't bolt up. For all I know its a install error, after all you told me an intercooler pipe didn't fit, then you later figured that out. The kit is NOT meant to be easy to install, and these cars are extremely tight. It also says on our site professional installation recommended. All of your problems would be solved within 3 hours at a shop. Regardless I did adjust all of the items you requested, did they not work?
I have never seen a 100% bolt in turbo kit that needs zero adjustments, trimming, or modifications ; especially hand built stuff. Even the greddy kit needs a restrictor, early units needed a check valve in the OMP line, chassis needs to be hammered, undertray cut etc.
I modify everything from past units, including turbo kits. We just made changes on how we build engines, and I cannot even count how many of those we have made over the past 10 years. As soon as we stop that we will fall way behind.
I can also pick apart many emails you have sent me where you go back and forth on what you want done and how you want it. For example;
Go with the 44mvr. I am not too concerned about the underbrace. What kind of equipment failure did you have? Are you still going to be able to ship this week?
You then told me later your battery fit, but you don't feel you should have to goto a smaller one. I offered relocation kit, and you said it did fit just wouldn't fit the OEM tray. I then built you one. Did that not work? I never heard from you.I can go on and on with more examples , but I simply don't have the time or desire to.
I have fixed parts in the past, overnight-ed parts and paid for return freight, entertained over 190 emails from you. Why would I stop on the home stretch and stand you up? You are going to have to be patient however, as I owe guys turbo kits before you even ordered, and there are guys ordering from us every day. I have been turning down a lot of work, I added another guy last week, most of the small time consuming inquires about parts are being sent over to my other company, and we are trying to get into a bigger building. I am seriously doing the best I can.
Posting on the forum is by far the worst way to get in contact with me. I said I would post when I had more time, and I haven't. Besides that I am rarely on this forum anymore. You haven't called or emailed me in a long time. Don't read too far into what I am about to write, its not meant to be negative at all.
Your kit and everyone else's is bolted to a chassis as its being built and before its sent out. I don't know why your wastegate hit your transmission or your downpipe didn't bolt up. For all I know its a install error, after all you told me an intercooler pipe didn't fit, then you later figured that out. The kit is NOT meant to be easy to install, and these cars are extremely tight. It also says on our site professional installation recommended. All of your problems would be solved within 3 hours at a shop. Regardless I did adjust all of the items you requested, did they not work?
I have never seen a 100% bolt in turbo kit that needs zero adjustments, trimming, or modifications ; especially hand built stuff. Even the greddy kit needs a restrictor, early units needed a check valve in the OMP line, chassis needs to be hammered, undertray cut etc.
I modify everything from past units, including turbo kits. We just made changes on how we build engines, and I cannot even count how many of those we have made over the past 10 years. As soon as we stop that we will fall way behind.
I can also pick apart many emails you have sent me where you go back and forth on what you want done and how you want it. For example;
Go with the 44mvr. I am not too concerned about the underbrace. What kind of equipment failure did you have? Are you still going to be able to ship this week?
You then told me later your battery fit, but you don't feel you should have to goto a smaller one. I offered relocation kit, and you said it did fit just wouldn't fit the OEM tray. I then built you one. Did that not work? I never heard from you.I can go on and on with more examples , but I simply don't have the time or desire to.
I have fixed parts in the past, overnight-ed parts and paid for return freight, entertained over 190 emails from you. Why would I stop on the home stretch and stand you up? You are going to have to be patient however, as I owe guys turbo kits before you even ordered, and there are guys ordering from us every day. I have been turning down a lot of work, I added another guy last week, most of the small time consuming inquires about parts are being sent over to my other company, and we are trying to get into a bigger building. I am seriously doing the best I can.
07-23-2012, 01:08 AM
#145
rev it up
Manufacturers of kits have to expect a differance in tolerances from one car to another and not promise a hassle free fitment. This is more difficult if the kit was designed with a tight fit from the start.
The stock engine and gear box has a lot of play and adjustability I think it is around 10mm of movement up/down and forward and back. Therefore a kit designed on one car may not fit the same way on another car.
Sellers need to educate the buyers so they can budget for the additional costs associated with the install.
The stock engine and gear box has a lot of play and adjustability I think it is around 10mm of movement up/down and forward and back. Therefore a kit designed on one car may not fit the same way on another car.
Sellers need to educate the buyers so they can budget for the additional costs associated with the install.
07-23-2012, 01:14 AM
#146
Thank you, I agree with "Sellers need to educate the buyers so they can budget for the additional costs associated with the install."
In addition I advocate that sellers being HONEST with buyers, AKA: claiming to building low-mounts but then stating they had not.
Whenever I have discussed the issues with this kit with anyone I have stated that most of the individual issue I have encountered has been relatively minor. Hell, I even said as much in this thread. It's the sum of the whole of BS and DISHONESTY that equal failure.
In addition I advocate that sellers being HONEST with buyers, AKA: claiming to building low-mounts but then stating they had not.
Whenever I have discussed the issues with this kit with anyone I have stated that most of the individual issue I have encountered has been relatively minor. Hell, I even said as much in this thread. It's the sum of the whole of BS and DISHONESTY that equal failure.
Manufacturers of kits have to expect a differance in tolerances from one car to another and not promise a hassle free fitment. This is more difficult if the kit was designed with a tight fit from the start.
The stock engine and gear box has a lot of play and adjustability I think it is around 10mm of movement up/down and forward and back. Therefore a kit designed on one car may not fit the same way on another car.
Sellers need to educate the buyers so they can budget for the additional costs associated with the install.
The stock engine and gear box has a lot of play and adjustability I think it is around 10mm of movement up/down and forward and back. Therefore a kit designed on one car may not fit the same way on another car.
Sellers need to educate the buyers so they can budget for the additional costs associated with the install.
Last edited by slash128; 07-23-2012 at 01:19 AM.
07-23-2012, 01:18 AM
#147
For the community's awareness, this is Turblown and Elliot White response to "sellers need to educate the buyers"
"I am not responsible for informing you about what does and does not need to be modified. That is your responsibility. That is in our policy, and pretty much every other shop's I am aware of. You couldn't use that excuse if you got a traffic ticket for example. You never asked me those questions, there is no way for me to know what you do and do not know."
"I am not responsible for informing you about what does and does not need to be modified. That is your responsibility. That is in our policy, and pretty much every other shop's I am aware of. You couldn't use that excuse if you got a traffic ticket for example. You never asked me those questions, there is no way for me to know what you do and do not know."
07-23-2012, 05:23 PM
#149
SARX Legend
iTrader: (46)
Sounds like hes trying his best to keep up, however turblown needs to be accountable to keep customers happy. The full cycle of accountability is not present, if it is I cant see it.
Here it is in layman's terms
Recognize the problem.
Apologize as needed.
Correct the issue and update the customer with a realistic ETA.
Deliver on time, and keep the customer happy.
I've worked with small business owners in the past. Adding this full cycle accountability concept was paramount in keeping customers. It costs no money at all and can make all the difference in the world.
Here it is in layman's terms
Recognize the problem.
Apologize as needed.
Correct the issue and update the customer with a realistic ETA.
Deliver on time, and keep the customer happy.
I've worked with small business owners in the past. Adding this full cycle accountability concept was paramount in keeping customers. It costs no money at all and can make all the difference in the world.
QFT.
There are variations between cars but a properly designed, expensive, turbo kit should fit properly. If you cannot accommodate custom requests and insure proper fitment then that should not be an option to the customer. The customer should also be made aware of any issues that the builder is aware of prior to paying for the kit.
"I am not responsible for informing you about what does and does not need to be modified. That is your responsibility. That is in our policy, and pretty much every other shop's I am aware of. You couldn't use that excuse if you got a traffic ticket for example. You never asked me those questions, there is no way for me to know what you do and do not know."
07-23-2012, 05:37 PM
#150