jsjjr

iTrader: (1)

Still seems like even if he did return it immediately, he'd have still been hit with the re-stocking fee..besides, why sell crap products? Granted, I have no dog in this fight, (same as all of us that are posting in this thread), but surely if you 'know' a company you're doing business with has crap products, why continue to market their stuff for them when you know their no good or have known to have issues..it's only going to cause problems.. Seems like the proactive thing to do. But, what do I know?

dannobre

iTrader: (3)

If it didn't fit...then it should have been returned...and there should have not been restocking fees for that....

If the wing was altered...and it sounds like it..the buyer is responsible..there should be no return

Sounds like the BBK deal was offered as compensation for the poor fitment...nice deal

If the BBK is not shipped there should be no restocking fee...this was a carrot...why should the buyer have to pay for that...

Just my 2 cents

Jon316G

iTrader: (1)

^+1
I think dannobre summed it up nicely.

Race Roots

iTrader: (64)

I stopped selling this wing, I have sent it to 05rex08 to see what can be done to remedy the situation for installation purposes.

The BBK is on order it is going to be here Monday.

Rasie your hand if you would like to sit on $2k of inventory because a customer changed his mind.

This is indeed crippling to the supplier if no repercussion is there for the customer.

I ordered it from Racing Brake at his request, he purchased and is binded by the terms and agreements when you make a purchase.

This is the case with any retailer, a restocking fee is nothing new to the industry.


Was I the one that messed up your trunk? I fitted the same spoiler to see for myself and did not cause $400 in damages...you might want to be looking at the installation shop who screwed you over and not me I wasn't the one that destroyed the trunk.


As for Scott, your comments are way out of line, I never forced you to buy the BBK and extras. You did so at your own choice you obviously wanted them so my suggestion would be to stick with your purchase. As for the wing you have your options and choices be it as they may the decision is yours.

Z0oMzo0m

iTrader: (4)

i agree with FLUID... You should have waited before altering the spoiler. just like everyone else has said. The trunk damage sounds like a garbage bodyshop, they didnt use a protected layer on the trunk while looking at fitment? if it fit that bad, idk why bother with it. lol SUCKS TO BE YOU

We all have bad times with products, nothings perfect. you have to take the extra day to get things straightend out with the dealer. 90% OF THE TIME theyll work with you, Unless your impatient..

Keep up the good work FLUID

dannobre

iTrader: (3)

Come on Brice...

I'm sure if you offer the BBK for the price you sold it to him someone will GRAB it...it is a great kit..I have it on my car. ( or call Warren and see what you can do )

Seems like both of you have dug in you heels and refuse to get along..

Better to resolve this than both of you trying to be right

quazmosis

iTrader: (2)

I kinda want to see it too. This is why you shouldn't try to put a aftermarket wing on ANY car. Just my opinion though. Not a wing fan unless its Buffalo Wild.

rx8thunder

Voice of reason. Thank you.

In terms of aftermarket parts, the rest of my kit is Mazdaspeed because I wanted to avoid such a fitment problems. I assumed that these were Authentic because nowhere does Brice say REPLICA, so I thought I would be safe. The Racing Beat wing I ordered fit like a glove, perfect. Thank god for that

dannobre

iTrader: (3)

Don't be too happy...I don't think you should get a refund on the wing after you pissed around with it

You guys need to calm down and work this out.....It is clearly not a one sided problem

rev8

i can buy anything anywhere and return it no questions asked. why is it that the vendors on this forum dont do the same. im not taking sides but if you run a business then you have to account for returns and refunds without making a big deal

TopGear8

iTrader: (3)

^Maybe because the wing is not in the same condition it was when it was shipped to the customer..

rx8thunder

^ That wasn't the issue associated with the return, the re-stocking fee was on the BBK

AngryBumblebee

Its sounds like the problem is with the wing manufacturer, Brice is just a middle man. My experience with Brice has been stellar. Having experience with body components i've had success and horror stories. This is exactly why I wont order kits from Japan. Too much hassel, BTW I think people should use flaming on this forum as a last result. Give vendors a chance to make things right, and if they don't then bring up...( Just advice do with it what you want). Hope everything works out for everyone

fastlaneracing

I kind of like the wide range of products that Brice sells, its also up to the customer to do some research before buying stuff.

I never had any issues with Fluid Motorsports and I will continue buying there.

Juansito

iTrader: (5)

The thing is and i was on your side rx8thunder before you said you altered the wing.

Why would you alter a wing if you KNEW it wouldn't fit on the car on test fitting? Its like opening something, using it up and then trying to return it in its used up condition. How is Fluid supposed to resell that? If it didn't fit then you should have sent it back (WITH NO RESTOCKING FEE) and that would have been case closed. You expect FLUID to take the hit on the wing just cause it didnt fit? I don't think its his fault it didn't fit i dont think he molded it himself.

chrism

guys you really need to curb emotions and get with facts.....the foul language and anacronyms are not going to cut it.......as for this thread i might have some input being a customer service manager.....most people dont understand the wholesale/retail field.....as a consumer you are usually blind to see what goes on in the back world to get you and create all this product

first a wholesaler must create said product if they dont stock it....if they do they hold the vendor (store) to the order of they charge them fee's.....that is why most vendors (stores) must protect themselves from these possible cancellation issues....i work for a very high end table top company and we have very similar policies so i can relate....matter of fact we dont even give cancellations on special orders and if a store refuses the shipment we shut them down....this is a tough economy so every one needs to be careful on all ends

if brice would have acccepted the return of that wing he would have had to eat it.....he cant send that back to the wholesale company because they would keep it and offer no credit at all...i know i wouldnt credit him....so even if it wasnt his fault and its the wholesale company you think he wants to incur that?......if it werent altered he might have been able to fight it but now thats different.....he gave a good alternative on a discount which was smart as a business man because he made another sale from it and "SHOULD" have made the customer happy.....it didnt.....but thats the breaks sometimes because sometimes you get those customers that are just never satisfied......any way those are my 2 cents in this....take them for what they are......

now keep it civil because i will be watching!

Phil's 8

iTrader: (3)

A legitimate business has a responsibility to it's customers to insure what they sell will work as advertised. An example is that you purchase a starter from the auto parts store and it does not fit or appear to be the correct one. Comon sense says that you would still have to check the fit and may scratch it trying. How would you feel if they would not take it back? I understand "Let the Buyer Beware" but this is not a garage sale or a swap meet but a business deal that I assume is with a legimate business.

shazy

Good job Dannobre

neXib

But when the try ruins the product it's not reasonable to expect a return. I don't know 100% for sure that the boxers I buy will fit, but I kinda doubt they'll let me return it after I've tried it.

If you TRY to install it, you should ask the installers what their plan is. If that will cause damage and not sound reasonable, then DON'T DO IT. Send it back. If you try, make sure they finish it with a reasonable look. It's not the same as getting the wrong product.

neXib

A lot of the generic rebranded crap many vendors sell without any in-depth knowledge on it is hard to do research on, but n00bs fall for it. I think vendors that want to benefit the community should filter. Look at Flyin Miata...

jmc23200

I believe Fluid wins this one. It is not hard to see if a wing is going to fit or not and you definatly do not need to cause $400 of damage to see that it wont fit. The discount on the BBK was to make up for the wing, not that you got boned by a shitty body shop that you decided to go to after two other shops said they wouldnt touch it. If two doctors said you will die if you jump off a 100ft ledge onto concrete and 1 doctor said you would live, would you try it? I agree with the restocking fee as well. These are not parts that Fluid has on hand. When you order the part, Fluid orders and then ships it to you when they receive it.

Instead of trying to get your money back or return it, why not just take the BBK at the discounted price you got it for and then sell it on this site. If you got a good deal for it, you could easily sell it for fluids normal price and have immediate shipping. As long as you sell it for the amount you paid for it and <= fluids normal price, you make out in the situation. As for the wing, eat it. You tried to put a square peg in a round hole. My question is if you thought Fluid has such crap parts(due to the wing) why would you order something else from them?

Im_DANomite

iTrader: (1)

fluid didn't make the wing...'nuff said.

rx8thunder

Love the way this community takes the time to listen and respond to these kinds of complaints. I really needed to get my anger out into the open so I could get past it. I have.

You see, I knew it would not change anything. I knew that there would be lots of different opinions on this, so it wasn't about being right. You will draw your own conclusions about right and wrong. Instead, this was about me venting my anger and letting other members know that Fluid fell short on customer service, from my perspective.

So the net of it is I feel better and will never do business with Fluid again. So that's that, we can all move on now, I know I have.

Thanks again guys, this really is a great community.

Cattywampus

Classic. Sorry for your loss man and it sucks a civil issue can go so wrong on both parties thinking. Im sure Brice has his reasons and you have yours. You feel you were wronged but Brice feels you were too impatient. Hope you to get it worked out. I feel that if a company is responsible enough to sell an item confidentlly then they should be responsible for any craftsmanship issue at delivery. That is not the customers fault, it comes back to the seller and their wholesale company. I also feel that once a product is shipped with a defect that item should be returned without further chances of making it work the way it was intended.

Cattywampus

But lets hope your boxers are not shipped from another state hoping they fit. And I am pretty sure you get to look at the boxers first before buying them? Two different things here.