Bad Guy: Fluid Sports
 

This is in regards to an INGS +1 Wing I purchased from Brice.

First issue: Arrived 3 to 4 months late

Second issue: The Wing does not fit and I am out of pocket a lot of money

I bring it around to 6 different body shops to install. Two of the body shops would not even attempt to install it, they said the fitment issues are too severe.
The other body shops said that they would attempt to make it work but that they would make the effort if I also painted the rear trunk because while trying to fit it, the trunk will get marked up. Incremental cost to me to do this was $500 -- the best quote I could get.

The fitment issue traces to teh fact that the wing does not fit flat on the trunk, it has a huge bow from the center to the edges, so it rocks left to right and front to back. There is only so much that can be don to shave the underside to try and make it fit. The wing is not thick enough in spots where it needs to be shaved to fix the problem and that is why the body shop gave up after 2 days of trying. They told me, "send it back and get your money back, it's worthless"

Also of note, this fitment problem was further complicated by the fact that the Wing has no means of being bolted to the trunk which means it must be glued, so fitment is key in a situation like that.

The body shop ended up charging me $400 for attempting to install the wing and for painting the trunk. They said that if I got another wing (that fit) quickly, they would paint it as the same time as the trunk and would only charge me an extra $100. So decided to buy a Racing Beat Wing. Had it overnighted for a cost of $175 plus $235 for the Wing

So net of it, I am out $910 on top of the original cost of the INGS +1 Wing ($500 + shipping).

Third Issue: Fluid Sports won't accept the Wing back

So when I told Brice that I would be out $400 to $500 because of unanticipated fitment issues, he gave me a special price on a top of line Racing Brake BBK with 2 piece rotors all around. He offered me an additional $450 discount + shipping. I was satisfied with that, as it covered my losses with fitment. So I told him to put the order through.

However, once it was determined that the Wing would not fit under any scenario. I was devastated. I told Brice and he said he would send some wings he had to someone else to see what they think but that would take a number of days. I spoke to the body shop again and asked them whether they could ever imagine anyone being able to install this wing and they said no. That's when I decided to fly in the RB wing, so it could be painted with the trunk. As noted above, cost me an additional $510 (paint, shipping, wing itself).

I told Brice that the Wing is a write-off and asked him to take it back in order to pay for its replacement. He said, "no, that just isn't going to happen". He said that my discount on the BBK was compensation enough despite the fact that only covered half of my losses. He called me impatient because he said the guy he sent it to, made it fit. So if that's the case, you would think that Brice would be more than happy to take back a wing that works, right? Wrong!!! Read on...

He said, you can cancel your BBK order and I will take the wing back BUT WAIT FOR IT, there will be a re-stocking fee on the BBK order of $475!!!! Thanks Brice, what a great option.

So while Brice speaks about customer service, I can tell you this, he doesn't "walk the walk". His lack of not standing behind his products has cost me $450. Be forewarned if you do business with Brice, don't!!! I know that as of now, I am done with the jerk. Too bad, was thinking seriously about a Hymee SC, no longer! I guess it will have to be Petit or a turbo option, now.

BTW, if you don't believe me about the fitment issue, great, because I have an INGS +1 with your name on it for a great price. Just PM me. Just don't complain after you receive it :)

Very interesting scenario, and sorry for the situation.

I dunno, if no shops want to touch something, and you get a shop to try and get it to fit anyways, you're kinda taking it upon yourself.. I don't see why a company would want to take back an item that was altered to attempt installation, it's a total loss to themselves. Doesn't it state on their site something about no returns if installed or altered?

Sucks to hear, though..

Another thing.. I thought he offered a service to fit it and paint it? Was this not something you wanted him to do? I got him to do it with my CF MS rear, and he wouldn't quit until it was perfect..

Hmm this is messe dup but i think ther could hae been a muc better route that should have been taken by both parties.. IMO
if it doesnt fit dont fuck with it and damage it cause well youll be out of a good chunk of change.. time and patiente is needed if u want your car to look and perform like amillion bucks!

I have always been critical to Fluid (maybe a bit unfairly at some times) because they just seem to sell anything, not really sorting quality from rubbish. But to be honest I don't think you were being treat unfairly here, afterall it's not their fault that the Ings wing suck and you already started using it and such.

Of note, it was not advertised as a REPLICA. Shouldn't I expect more from an authentic piece?

Did I try to make it fit with Brice's knowledge? Yes. Did he warn me that if it doesn't end up working, I am out of pocket? No?

Do you honestly think I was treated fairly? Please explain that one to me....

I told you to wait, I cannot help that someone at a local bodyshop is ripping you off for a $400 fitment price. That is insane, your snap judgment has caused the deal to go south on both parts.

I gave you a HUGE discount on the BBK which was basically the cost of the wing I had sent you.

So therefore I already gave you a refund on the wing...in my point of view. I gave you the option to pay the full price for the BBK and return the wing to me and I wouldn't charge a restocking fee I would just take it back.

WHEN YOU WANT TO CANCEL BOTH ORDERS, I am going to assess a restocking fee on the BBK that is $2k in plus inventory that you have committed to buying to and now want to back track and cancel becasue of the decisions you made.

I of course would not charge a restock fee on the wing because of everything that happened.

When you want to talk bad about a company you may want to release all the KEY information.

As I was willing to take back the wing if you paid the regular price like everyone else for the BBK and add ons.

But no you wanted to take advantage of a good company going out of the way to give you a good price to compensate for the previous issues.

So now please tell me how that is bad customer service?

Seems like we have a customer trying to take advantage of a company for their benefit.

Shitty situation indeed, but I told you to wait and I would have a solution. When you fail to follow instructions and have no patience I cannot accommodate your lack of decision making.

By the way I have a USED Pettit SC and a Greddy Turbo Kit if you are interested. :)

Time to go back to real life...I will be back later.

seems to me like fluid tried to work things out in a way you would be happy with.

you got took at the body shop -- a couple times it sounds like from your story. they probably screwed it up to begin with.

you wanted the brakes anyway otherwise you wouldn't have bought them at the discount. just pay full price for those and send the wing back.

it seems more than generous that fluid is willing to take back a damaged wing.

as to the restocking fee on the brakes if you decide to return everything, well, time is money, and you're taking up vital company time and resources. You do after all have 2 thousand dollars worth of product either in your possession or in route to you. Product, mind you, that you don't want to pay for. Fluid should be compensated ... any judge would agree.

And next time before you tell some random guy at a body shop to glue something to your car, make sure it looks okay first.

my comments do not represent the views of fluid motor sports. They just hold all my money while i add parts to my car. I can get all that back, right? LOL.

Well... if a shop said they weren't going to touch it... why didn't you just call Brice or PM him and say that it won't fit.

It was kind of wrong on both sides, but it was leaning towards your end of the deal for jumping the gun.

^+1 send the wing back and pay full retail for the brakes case closed

It was not just for fitment as you well know, it's for painting the trunk because the wing is such a piece of garbage.

No that covers the INCREMENTAL cost of trying to get it installed. That cost never would have been necessary of you sent a quality product.

I don't want your brakes at full price. Only reason I ordered them was because of the discount. So you haven't even shipped, the brakes yet and you want to charge me $475 to cancel -- great customer service given the hell you have put me through.

No, the decision you made!!!! The BBK deal was for your product screw up costs associated with trying to get it to fit. That was fine when I believed the wing could actually be installed! Why is it that can't seem to comprehend what I'm saying, are you that slow?

I have butt head, read the first post and try and absorb it...

Look at the facts buddy and quit with your stupid sales spin, your the one that f**king me over, not the other way around...

OMG, I can't believe this last statement...


You like to repeat yourself don't you? Is it the meds?

Oh yeah, and tell me Brice, what is that solution? I would LOVE to hear it. How do you turn a frog into a princess, I want to know!!!

Too bad you don't offer the same quality of service as BHR. You could learn a few things from them...

Nice "insults"..

Relax on the insults dude. All it does is make you seem less credible and it may get this thread locked.

^ Can't help it, he is insulting with his replies and I am ANGRY

i can understand your frustration. but don't get banned over this.

be calm, and i'm sure you can handle things in a way that you're happy with.

just don't expect fluid to be responsible in any way whatsoever for repainting your trunk.

Argue with facts and logic; insults will only hurt your case...If you are having a problem containing your anger, sit back, do something else, and relax, then reply once you are calmed.

Fair enough, thx for helping me cool down guys...

Re-stocking fee on something that has not been shipped yet.. That sucks.

^^^+1

got pictures of this wing? I want to see how big of a piece of caca this thing was.

^ I will borrow my daughters camera and take some with a buddies RX8 who does not have a spoiler. Won't be until the weekend tho...

I'm sorry man, but I'm on Fluid's side on this. The customer isn't always right, you could just send it back as soon as you saw the fitment was shit. And it's fairly well known that often the fitment is crap, replica or not. Seems like the shop didn't have a good solution either. They could have made a plate you put on the back and even out the difference with that and so on. I wouldn't do it, but if they can't solve it they shouldn't even try when they don't have any ideas that sounds like they'd work.

LOL! You made me laugh way too much! Ha, butthead, that's a good one :)

Seriously, calm down, don't be the guy who offended MM. (No offense to you Lance...)