devildog1679

The warranty manual states that your warranty can be voided for racing, towing, or misuse and abuse. Racing is defined as a timed event, typically were one person is crowned a winner. Many variations to the definition but the concept is the same, more than one car and a timed event. Autocross can be classified as racing if it is timed. HPDE’s on the other hand are not timed and there is no winner so this can not be classified as racing. This is why I stick to HPDE’s, you just never know. As for the misuse and abuse part, this is were it gets tricky, but I doubt they can say your misusing a sports car by taking it on a track. I hope you resolve the situation, you should consult an attorney. Many will take the case if they think they can win and will only charge you 1/3 of the winnings. If you lose you don’t pay them much. My friend did this in NY for an accident. Ask around, who knows once Mazda realizes that you are pursuing with a lawyer they may cave in. It’s probably cheaper for them to replace your engine than pay the costs of a lawsuit even if they win. Good luck

Galen Darkmoon

LMAO what lawsuit? he has no evidence of maintaing his car. Case is closed he will learn. Wait till ya try a divorce.

devildog1679

Didn't he say he had proof of buying some oil filters. Can't remember if I read that or not. Regardless, if he can get a lawyer to take his case only to get paid if he wins then why nto do it. Nothing to lose but some time. Plus I think a lawyer will know about this than any of us. If he takes the case he obviously thinks he could win. I agree this is a lesson to be learned. I actually got my bottle sof royal purple in to change my tranny and diff fluid. Those receipts are being put in a safe place.

devildog1679

Not sure if you did this already but do you remember if you paid cash or credit for these. If credit or debit was used the store may have a record of this. It's a long shot but worth a try.

AlexCisneros

they claim that I did not change my oil. They would need to prove it. I can't show them I have, but they can't prove I haven't and if I subpeona all the records of all the cars whose engines were replaced with similar symptoms not having to deal with oil changes and put them into public record for anyone else dupped by them to use I can prove that their engine breaks?

With a judge seeing broken engines and no proof care wasn't taken, I may have a lawsuit with a little less humor than what comes out of your rear. I'd rather not go that route. I just want them to honor the warranty like they have done with so many others.

Nubo

I'm not sure what receipts prove, other than I bought some oil. I could have used it in another car, or my lawn mower. Same thing hold for written mileage records. Based on comments from Mazda personnel to the OP, they also feel the same way. Since this puts the customer in an untenable position, it is Mazda who has breached the warranty.

AlexCisneros

The most recent oil filter I bought was at Potamkin Mazda where I dropped off the car. They said they don't keep records for the parts I buy.

The rest were done at Dynamic Turbo and they also don't have record. The last time I bought oil was at Murrays and I haven't asked yet, but out of ~17 or so oil and filter purchases I'd say 90% came from Dynamic Turbo. It's their lift I would use to change the oil. They have since sold their location, lifts, etc. and are strictly mail order now with different record keeping systems, hence the recent purchase of oil from Murray's and oil filter from Mazda.

My only shot there is if they find hard copy receipts from their move.

:edit: come to think of it was way more than 17 as I would need to constantly add more between oil changes.

Galen Darkmoon

Make no mistake. I hope for nothing but the best for the OP, BUT, Abbid posted the truth and from what I've read here he know's better than most.

devildog1679

If you do go the lawyer rout you may be able to get some written statements from the place you used the lift. Go get them.

Nubo

Make no mistake, this is the sole basis of their refusal. Since they cannot legally deny warranty coverage on the basis of you having installed a better restraint system and fancy wheels, they resorted to the oil-change tactic. Of course it makes no sense whatsoever -- someone is going to spend thousands of dollars on upgrades but is going to turn around and never change their oil? Yeah, that's the ticket.

How do you dispose of the oil? Some places make you sign a form; if that was the case, that could be your proof.

If their claim is that the engine was run without sufficient oil, then oil changes in and of themselves are still not dispositive. In which case the lack of receipts is not relevant. The engine is designed to run out of oil between changes. I don't see how receipts are going to prove that you topped off the oil in between changes. And I don't think anyone expects an entry in a maintenance log for oil top-offs.

AlexCisneros

Update!



I received a call today from the regional manager. He apologized for any inconvenience and informed me that the engine would be replaced under warranty.

I have faith in Mazda again, not so much in the dealer... but I can go to another

Galen Darkmoon

Excellent that is good news

eviltwinkie

Rawk...

Red Devil

Awesome news!

Astral

congrats that things are turning out OK!

lesson learned anyway: keep those receipts and keep a little logbook

I keep an Excel spreadsheet for all major and minor maintenance (even when I check tire pressures and add oil)

TomAssBender

Maybe I just have a good dealer, but I took my car in to get the center console trim replaced and they took care of all my emissions problems and reflashes

mac11

iTrader: (1)

sounds like you should have faith in the dealership. its not their fault. they were only doing what they had to do to protect their ***. when the regional rep said he wasn't going to pay them under warranty coverage the dealership isnt going to do the work and pay for it out of their own pocket.

congrats on the resolution to your problem.

two rotors

+1

devildog1679

Congratulations , glad everything turned out OK. Definitely need to see another dealer going forward not so much because of the whole oil deal but because of their idiotic comment about racing due to harness, wheels etc.. Score one for owners.

Nubo

That seems to be a recurring theme with Mazda. Dealer says their hands are tied because of corporate and then Corporate says it can't do anything because the dealer said "x". 'Round and round we go. Glad to see someone got off the merry-go-round before it got too nasty.

jeffe19007

I would say the dealer was the issue here. They represent your claim to Mazda.

I would also say the noise you made on this forum may have helped. Presenting a clear and reasonable case didn't hurt.

Would be nice to know what really happened though.

Congrats on the warranty repair! Mazda has to take care of the legitimate enthusiasts. That is the business model they are selling.

I may keep a few receipts in the future though.

Nemesis8

iTrader: (3)

OK, I'm getting back in line for the 2010 rotary

shazbot28

iTrader: (2)

Good to hear that Alex!

TeamRX8

iTrader: (25)

congrats, now please delete this 'tarded thread ...

nycgps

iTrader: (1)

Congrats !

but I guess you should try another dealership.