RoXanneBlack8

the issue is mainly for 4 port autos that had one oil cooler bc the oil was vaporizing as it was injected into the engine bc the SOUTHWEST area of the Us is so hot and idling in traffic with the AC on full blast put a load on the engine and the oil temps in the pan were screaming past 300 degrees.....if he has a 6 speed and lives in virginia good luck getitn them to believe its THEIR fault......

no oil history= no oil change= no free engine

devildog1679

This may be an expensive idea, but can't you have the dealer pull the oil and check it. I'm sure you can tell if the oil has been sitting there for 30K.

LionZoo

Have you thought of getting an oil analysis done for your current oil? I mean if it comes back as X amount of life it's not like they can accuse you of not changing your current sump of oil. Also, my drain bolt has quite a bit of wear on it from wrenches and that should be another sign. Fight this one, Mazda will lose.

Toyota has been known to deny warranties also. The engine oil sludge issue is proof. Same deal with BMW. All car manufacturers are like this.

I keep an Excel spreadsheet detailing all maintenance, repairs, gas mileage, and even modifications performed as well as notes if I feel something needs pointing out. I also have all my receipts.

TomAssBender

man, this sucks. i keep all my receipts but wouldn't even know where to start looking for the case of oil I bought 10 months ago.

I don't really trust people changing my oil but I don't want to get fucked either. shitty shitty shitty

AlexCisneros

So I take it you work for Mazda? And you must know I've never done an oil change because, how did you put it... "the damn oil pan is BONE ******* DRY".

and if we didn't have a poorly R&Dd engine, then why so many PCM flashes and recalls, and HP corrections? Seems like someone was under pressure to get the car to market. Now I know you've only been around for a couple of years, but you must have read all the posts with similar issues.

The Mitsubishi remark really has no bearing. Had this car been slaped with a turbo and boosted to hell, I'd expect it not to be under warranty. Funny thing is that I drove a Mitsubishi GSX that was boosted to 27psi on race fuel and never once pinged. With stock internals mind you. My last car was an Audi S4 boosted with a 75 shot of N2O, no problems there either. I've owned Lexus, Chevy, Toyota, Acura, Audi, Mitsubishi, and Volvo and I've never had an engine that needed to be replaced. I take damn good care of all my cars and service them more often than that little book in the glove box says to.

All I'm asking for is that Mazda honors its warranty instead of copping out for a BS excuse, but hey... thanks for your concerns and opinion. Just keep the profanity down ok?

devildog1679

+1

swoope

iTrader: (5)

really,

how about the 6 ports that were replaced.. of which mine was one...

the same problem alex is having... btw, alex lives in miami..

if you read the recall it covers everything..

beers

lone_wolf025

Frankly I'd say complain and grab anyone you can to complain to (from Mazda). Eventually they'll fold.

I'm reminded of a story an instructor I once had told his class. He used to "investigate" warranty claims. One woman came in with a seized engine. They drained the oil only to find that it was very clean. After a lot of head scratching he suggested they check the oil filter. Out of the filter came thick black sludgy oil. Lady had never done an oil change on the car, tried to hide it when it broke and now expected a new motor. Initially the claim was denied but with enough complaining they caved and gave her a new motor.

I'm not saying this is the case with here (the motor wouldn't last 35k miles w/out an oil change I would think) but as the old saying goes "the squeaky wheel gets the oil". Don't relent and don't settle for anything less than you're fully entitled to.

mlx8

Just tell them you had all the changes done at Jiffy Lube

http://www.nbc4.tv/video/2620224/index.html

http://www.jiffylubeproblems.com/

Detrich

here's the answer to your question alex... notice the following:

1. he does claim to be a mazda employee.
2. but, why is he still up at 4:30am surfing the internet?
(no wonder the guys at mazda don't know wtf they are doing. they stay up all night and are exhausted from surfing the net instead of resting so they can go into work tired, confused to deny your warranty claims... hahahaha.) j/k
3. apparently, he also won the NE spelling bee.

nycgps

iTrader: (1)

ROFL!!!!!

but jiffylube have receipts too ! :P

belkjz

i bet mazda borrowed this BS from fords customer service policy. my friend had ford deny him warranty work on his f350 diesel. they said he had never changed the oil. he had reciepts, the empty quarts of oil, and the old oil still. the service guys said they sent the oil to be tested and stuff but could never produce the oil that was tested r anything. after having to pay 3k to fix his truck he took it the next day and traded it for a dodge i think. these stories **** me off. good luck and i hope everything works out for you

PhotoMunkey

Easy to cover... if it's bone dry then the Low Oil sensor was defective and caused an engine failure. C'mon man, this isn't that difficult.

Oh and Mazda had better NEVER try this stunt if MY car ever has this issue (fingers crossed, it's an 06). I do my own oil changes and have recorded them, plus every gallon of gas ever run through this engine for 10k miles now! I keep all of my receipts as business expenses. As a former service writer I would NEVER tell a customer that proof of oil chances is required (because it's NOT if it can be assumed by the condition of the car that it's been reasonably well-kept). It's a very stupid and short-sighted employee at a single dealership which has caused this entire issue for Alex.

Alex, try JBarnes5@Mazdausa.com and see if he can recommend a "Mazda-approved" path of action which might include a regional service representative.

LionZoo

Maybe ask zoom44 for help?

brillo

This is the first time I have heard of a dealer pulling this with a bad engine, most people have had the dealers replace them no questions asked.

I always change my oil, never had an issue. I've had all the recalls done, so you would think a service history like that would imply that your smart enough to change your oil. Mazda took such a PR smack already I can't believe corporate would do this.

User24

iTrader: (1)

HAHHHAHA. Try this: "Just because I took my rx8 into a Mazda dealership to change oil, how do I know that the dealership actually changed it?" Stupid, stupid, stupid logic.

Few enthusiasts change their own oil to save money. They do it to make sure that the oil is changed properly, with the correct amount, with the correct filter, and with the correct type of oil.

Personally, changing my own oil probably costs more money. I have to buy a new pack of shop rags, new pair of rubber gloves, rent a stall or lift (which cost me $35 last time), and the oil I use is expensive as well.

Nemesis8

iTrader: (3)

So, who is going to get inline to buy the 2010 rotary after reading this thread? Not very savvy on Mazda's part to start **** with us all over again.

eviltwinkie

Where do you rent a lift?? I want!!

two rotors

It seems to me that the requirements for keeping your warranty are clearly laid out in the warranty booklet.You do NOT have to have your routine maintenance performed by a Mazda dealer.You do have to be able show that the the maintenace has been done.

Here are 3 examples of owners looking for warranty work coming thru our shop in the past:
1.Day after a big flood Mazda 3 towed in'engine won't run-look see shows huge break in block wall ,rod broken etc no wear on bearings or journals-but water found on top of pistons---obvious that engine has ingested water.
2.Mazda3 again has knocking in engine,oil level is fine and oil is super clean,but there is no oil cap.Pull oil pan and find spun bearings on connecting rods and crank mains-even though bearings are destroyed there are NO metal fragments in oil pan. Engine ran dry of oil,somebody took oil pan off cleaned it out and reinstalled to disguise the fact.
3RX8 comes in with noisy front wheel bearing,check the car and find that the knuckle is all rusty,hub is all rusty,wreckers yard paint on knuckle,new tie rod end is installed.This car has been in an accident and original parts replaced.

My point is until one knows all the facts it is premature to comment on a specific case.
In this case I would ask why the dealer thinks a new engine is required?Has it been compression tested,intake vacuum tested etc?Dropping the oil pan will show whether or not oil has been changed appropriately.

AlexCisneros

I've asked the dealer 3 times why the engine needs replacing, no answer yet. As someone else mentioned, it's not the dealer that doesn't want to replace the engine... It's Mazda. The dealers are individually owned. They get paid on warranty work from Mazda (if I'm not mistaken). The dealer would love to have the engine replaced as they get paid for it.

It's corporate who is giving the BS excuses. The dealer won't touch it if they don't know whether it will be paid for or not.

The engine is under warranty, period. As someone else mentioned there is no other problems or "cover-ups". In fact I sent it to the dealer prior to get the original issue fixed and even spent money on a new battery.

oh, and all the recalls were done.

Clavius

Ok I find it odd that the dealer wont tell you exactly whats wrong but simply says "Its needs to be replaced but Mazda wont pay for it.". If you havent already bring it to another tell them you want it looked at for the orginal reason and see what they come up with. Again I find it odd they wont tell you why it needs to be replaced.

ShottsCruisers

No flame here, I'm ax Rx8 owner...luv my '06 and all my past Mazda's.

I am surprised to hear this about AN RX8 ENGINE. Mazda and we-all know that these rotaries have reliability problems. To push the issue on a Renesis is stupid when they're dying any how.

We plan on dumping ours when the warranty runs out. I'm sure we'll still luv it then, but I'll take no chances on engine failures.

Mazda's dumb on this one.

AlexCisneros

the service guy at the dealer was not in today, and the other one rightfully CYA'd himself. Hopefully I'll have more answers tomorrow.

two rotors

You are confused!No part of your vehicle is under warranty until Mazda,or an arbitrator or a court of law say it is.

I have just checked the warranty booklet and it clearly states what your responsibilities are,and unless you have maintenance records and receipts and can produce them for inspection.You have not met your responsibilities so why should you be covered?

Instead of whining I would suggest you get a signed letter from Mazda North America stating why they are refusing warranty.Have a Mazda shop pull your engine and dismantle it with PICS etc.
Assuming there is a defect not related to maintenance you should then be able to nail Mazda for your costs.
Just for your info I blew my motor(due to my own stupidity) and rebuilt it without attempting to stick Mazda with it.

mac11

iTrader: (1)

you people are ridiculous. Mazda is not doing anything out of the ordinary for ANY can maker. Do you really think if you brough a car back to toyota with 35K miles on it and couldnt document and service on the car they would replace the motor under warranty?

yes, the will. Why do you think they would replace a motor under warranty when you cant produce any proof of maintinance? I don't understand why you think anyone would do that.

its pretty easy to get an expert to testify that not changing the engine oil will cause an engine failure. and a lawyer will cost you at least as much as buying a new motor.


I usually have much respect for things you post but you cant seriously think that situation is the same as this? Air filters are not related to transmission function. Engine oil is pretty related to engine function.



I agree that Mazda should not just assume the engine oil has not been changed just because *they* dont have record of doing it. But you can't fault them for not warranting a motor when you can't prove you ever maintained it with fresh engine oil.


Thank you, its about time there was a word of reason in here.


you are right about other mfgs doing it. a motor that runs for 20, 30, 40k miles is one that shows there is NOT a manufacturer defect. That is what the warranty protects against. MANUFACTURER DEFECTS - not user error or abuse. *Generally* (not always) if there is a manufacturer defect in a major component it will fail fairly shortly after implementation.

you are wrong that mazda would lose if you wanted to take this to arbitration or court.

he wasnt talking about you, just cases he has seen.

you have got to be kidding me you think the engine was poorly R&D'd. Thats just a joke. Look at how much improvement there has been since the last rotary motor and consider Mazda is the ONLY manufacturer devloping this motor. Its not like a piston motor where there are literally hundreds of companies putting thousands of man hours into R&D of a pistin motor that has been R&D for the past 150years.

And if you felt this way, why did you buy a rotary motor in the first place?

Also the HP corrections were due to changes in the testing process. It still has the same HP it had when you drove it off the lot. Nothing really changed did it? Its just a number on a piece of paper.

The comment about mitsu was to try to illustrate that mazda is not out to screw anyone anymore than other car manufacturers since you think other manufacturers would just go ahead and take care of this for you. hell i remember when the STi came out subaru was giving out memberships to SCCA and then going out to solo events and writting down VINS to voidn warranties.

You cant show the REQUIRED proof of maintaining the engine. It states that you dont have to do the maintinance at mazda but you do need to show proof it was done. I understand your situation sucks and you are pissed off. I was there. I had a warranty claim for a transmission denied and i COULD show prof of doing the maintinance. It sucks but the burden of proof at this point is on you and you cant show it. I don't know what else to say about it.


how the hell can you say he is entitled to a new motor w/o being able to provide proof of doing the maintinance? Just because you might be crybaby enough to get them to cave doesnt mean you are entitled.