Something Every RX-8 owner should hear/watch(New Info)
08-02-2006, 11:02 PM
#101
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I'm not sure its as big a deal as it's made out to be. He says RX-8 owners still get to fill out the survey, the score just won't be included in the overall dealer service score. It just evens out the playing field between dealerships by getting rid of "outliers." Companies do all sorts of goofy little tricks in their "performance evaluations." The performance evaluations don't mean much to begin with. They are only good at finding the extremely crappy performers. They are almost useless to an "individual data point" like me or you.
I would get calls from dealers (2 different ones) about surveys Mazda would send me. I would be reminded that "5" was "passing" and that anything other than a 5 was "failing." I couldn't even give any kind of nuanced "grade." Either I was completely happy or royally pissed off. Since I typically was not royally pissed off, I followed their dumb scheme and gave them 5s because I was also told that if I did not give 5s, I would get calls from the dealer asking what could have been better, yadda yadda. These were for oil changes and a couple recalls. I didn't want to be bothered. To me that sounds like the most useless evaluation system on earth. So who cares if they don't include me in the ratings? I effectively have not been included ever since I bought the car.
This video isn't going to make my car work any worse than it otherwise would have. And I may be at once more cynical and at the same time have a bit more faith in humanity:
Cynical: Dealer service shops everywhere are not out to be your buddy, they are there to sell you services. No matter what kind of evaluation system they have, they will offer "suggestions" and offer to rotate tires every time I come in. I suppose I could complain, but it will make no difference- they are told to do it because plenty of suckers will buy it. My cranky evaluation is not going to outweigh the hundreds of Mazda 6 and 3 owners who blithely have the dealer do whatever and as long as the thing doesn't explode or it doesn't take 10 days to fix, they will think it was a decent job. I don't expect Mazda or any other car company to treat me particularly well or even not cheat me. I don't think these surveys and evaluations have made much difference except for finding the few really crappy places, and they will only become apparent because Mazda 6 and 3 owners will be complaining.
I bet this policy is streamlining what already happens. Mazda sees dealers in Las Vegas have crappy ratings. They call them and ask "what's up?" The dealer explains a lot of RX-8s are burning up. Mazda says, "oh okay," and then they have to go through some complicated procedure to amend extra comments to the evaluations to explain that Las Vegas dealers are really no worse than Minnesota dealers and shouldn't be criticized. But it is a pain in the *** for everyone involved. So this just removes the complicated procedure.
Faith in Humanity: I think most mechanics and service reps are not determined to ruin your day as much as possible if your car has an actual problem. Most take some pride in their work and would rather actually fix something that is screwed up. I also don't think that service reps will ring some bell the instant my RX-8 rolls in and call in the trainees to do all the work on my car. Nor will they suddenly forget what they have learned about fixing the car. Since we still get to do the surveys, they may still pay attention if we complain. After all, they bothered to have someone call me several times to ask how my dumb oil changes go.
I would get calls from dealers (2 different ones) about surveys Mazda would send me. I would be reminded that "5" was "passing" and that anything other than a 5 was "failing." I couldn't even give any kind of nuanced "grade." Either I was completely happy or royally pissed off. Since I typically was not royally pissed off, I followed their dumb scheme and gave them 5s because I was also told that if I did not give 5s, I would get calls from the dealer asking what could have been better, yadda yadda. These were for oil changes and a couple recalls. I didn't want to be bothered. To me that sounds like the most useless evaluation system on earth. So who cares if they don't include me in the ratings? I effectively have not been included ever since I bought the car.
This video isn't going to make my car work any worse than it otherwise would have. And I may be at once more cynical and at the same time have a bit more faith in humanity:
Cynical: Dealer service shops everywhere are not out to be your buddy, they are there to sell you services. No matter what kind of evaluation system they have, they will offer "suggestions" and offer to rotate tires every time I come in. I suppose I could complain, but it will make no difference- they are told to do it because plenty of suckers will buy it. My cranky evaluation is not going to outweigh the hundreds of Mazda 6 and 3 owners who blithely have the dealer do whatever and as long as the thing doesn't explode or it doesn't take 10 days to fix, they will think it was a decent job. I don't expect Mazda or any other car company to treat me particularly well or even not cheat me. I don't think these surveys and evaluations have made much difference except for finding the few really crappy places, and they will only become apparent because Mazda 6 and 3 owners will be complaining.
I bet this policy is streamlining what already happens. Mazda sees dealers in Las Vegas have crappy ratings. They call them and ask "what's up?" The dealer explains a lot of RX-8s are burning up. Mazda says, "oh okay," and then they have to go through some complicated procedure to amend extra comments to the evaluations to explain that Las Vegas dealers are really no worse than Minnesota dealers and shouldn't be criticized. But it is a pain in the *** for everyone involved. So this just removes the complicated procedure.
Faith in Humanity: I think most mechanics and service reps are not determined to ruin your day as much as possible if your car has an actual problem. Most take some pride in their work and would rather actually fix something that is screwed up. I also don't think that service reps will ring some bell the instant my RX-8 rolls in and call in the trainees to do all the work on my car. Nor will they suddenly forget what they have learned about fixing the car. Since we still get to do the surveys, they may still pay attention if we complain. After all, they bothered to have someone call me several times to ask how my dumb oil changes go.
08-02-2006, 11:11 PM
#103
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with this video being leaked out its a sad day for the rotary engine and its future development. I think some people might be overreacting to the what was said and i dont think much really is gonna change how the dealer will address certain issues and what not cause ULTIMATELY its Mazda Corp the company that authorizes warranty work, not the dealership. Mazda still cares about the survey score of the RX-8 but it just wont affect theyre CARE score due to the all of the enginnering problems there having with the new Renesis engine, which shows up with disgruntaled customers being mad at the dealership level. The Mazda techs still get paid for warranty work so i can imagine there not crying over putting warranty claims against mazda for engines and other warranty work.
everyone relax!
my 2cents
everyone relax!
my 2cents
08-02-2006, 11:16 PM
#104
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good post!
Originally Posted by Brandon
I'm not sure its as big a deal as it's made out to be. He says RX-8 owners still get to fill out the survey, the score just won't be included in the overall dealer service score. It just evens out the playing field between dealerships by getting rid of "outliers." Companies do all sorts of goofy little tricks in their "performance evaluations." The performance evaluations don't mean much to begin with. They are only good at finding the extremely crappy performers. They are almost useless to an "individual data point" like me or you.
I would get calls from dealers (2 different ones) about surveys Mazda would send me. I would be reminded that "5" was "passing" and that anything other than a 5 was "failing." I couldn't even give any kind of nuanced "grade." Either I was completely happy or royally pissed off. Since I typically was not royally pissed off, I followed their dumb scheme and gave them 5s because I was also told that if I did not give 5s, I would get calls from the dealer asking what could have been better, yadda yadda. These were for oil changes and a couple recalls. I didn't want to be bothered. To me that sounds like the most useless evaluation system on earth. So who cares if they don't include me in the ratings? I effectively have not been included ever since I bought the car.
This video isn't going to make my car work any worse than it otherwise would have. And I may be at once more cynical and at the same time have a bit more faith in humanity:
Cynical: Dealer service shops everywhere are not out to be your buddy, they are there to sell you services. No matter what kind of evaluation system they have, they will offer "suggestions" and offer to rotate tires every time I come in. I suppose I could complain, but it will make no difference- they are told to do it because plenty of suckers will buy it. My cranky evaluation is not going to outweigh the hundreds of Mazda 6 and 3 owners who blithely have the dealer do whatever and as long as the thing doesn't explode or it doesn't take 10 days to fix, they will think it was a decent job. I don't expect Mazda or any other car company to treat me particularly well or even not cheat me. I don't think these surveys and evaluations have made much difference except for finding the few really crappy places, and they will only become apparent because Mazda 6 and 3 owners will be complaining.
I bet this policy is streamlining what already happens. Mazda sees dealers in Las Vegas have crappy ratings. They call them and ask "what's up?" The dealer explains a lot of RX-8s are burning up. Mazda says, "oh okay," and then they have to go through some complicated procedure to amend extra comments to the evaluations to explain that Las Vegas dealers are really no worse than Minnesota dealers and shouldn't be criticized. But it is a pain in the *** for everyone involved. So this just removes the complicated procedure.
Faith in Humanity: I think most mechanics and service reps are not determined to ruin your day as much as possible if your car has an actual problem. Most take some pride in their work and would rather actually fix something that is screwed up. I also don't think that service reps will ring some bell the instant my RX-8 rolls in and call in the trainees to do all the work on my car. Nor will they suddenly forget what they have learned about fixing the car. Since we still get to do the surveys, they may still pay attention if we complain. After all, they bothered to have someone call me several times to ask how my dumb oil changes go.
I would get calls from dealers (2 different ones) about surveys Mazda would send me. I would be reminded that "5" was "passing" and that anything other than a 5 was "failing." I couldn't even give any kind of nuanced "grade." Either I was completely happy or royally pissed off. Since I typically was not royally pissed off, I followed their dumb scheme and gave them 5s because I was also told that if I did not give 5s, I would get calls from the dealer asking what could have been better, yadda yadda. These were for oil changes and a couple recalls. I didn't want to be bothered. To me that sounds like the most useless evaluation system on earth. So who cares if they don't include me in the ratings? I effectively have not been included ever since I bought the car.
This video isn't going to make my car work any worse than it otherwise would have. And I may be at once more cynical and at the same time have a bit more faith in humanity:
Cynical: Dealer service shops everywhere are not out to be your buddy, they are there to sell you services. No matter what kind of evaluation system they have, they will offer "suggestions" and offer to rotate tires every time I come in. I suppose I could complain, but it will make no difference- they are told to do it because plenty of suckers will buy it. My cranky evaluation is not going to outweigh the hundreds of Mazda 6 and 3 owners who blithely have the dealer do whatever and as long as the thing doesn't explode or it doesn't take 10 days to fix, they will think it was a decent job. I don't expect Mazda or any other car company to treat me particularly well or even not cheat me. I don't think these surveys and evaluations have made much difference except for finding the few really crappy places, and they will only become apparent because Mazda 6 and 3 owners will be complaining.
I bet this policy is streamlining what already happens. Mazda sees dealers in Las Vegas have crappy ratings. They call them and ask "what's up?" The dealer explains a lot of RX-8s are burning up. Mazda says, "oh okay," and then they have to go through some complicated procedure to amend extra comments to the evaluations to explain that Las Vegas dealers are really no worse than Minnesota dealers and shouldn't be criticized. But it is a pain in the *** for everyone involved. So this just removes the complicated procedure.
Faith in Humanity: I think most mechanics and service reps are not determined to ruin your day as much as possible if your car has an actual problem. Most take some pride in their work and would rather actually fix something that is screwed up. I also don't think that service reps will ring some bell the instant my RX-8 rolls in and call in the trainees to do all the work on my car. Nor will they suddenly forget what they have learned about fixing the car. Since we still get to do the surveys, they may still pay attention if we complain. After all, they bothered to have someone call me several times to ask how my dumb oil changes go.
08-02-2006, 11:19 PM
#105
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I love my RX8. I'm not jumping ship at all...I got thown overboard! No, I didn't buy my car because of all the wonderful service I might get one day. I bought the "mulligan" because its a blast to drive and absolutely sexy. This just means I'm sailing on my own now. Oh, and we will not be trading in my wife's Mini Cooper S for a new CX7 she wanted. Mazda is going to loose on this one.
08-02-2006, 11:26 PM
#106
Originally Posted by RedSheDevil
Wow. Just wow.
I'm amazed that Mazda would choose to do that. As a business owner myself, I could understand them putting the 8 in a different category and applying some sort of special attention to the negative surveys (maybe a little follow-up to make sure it's not just bitching, but an actual issue) but to completely ignore us means that dealerships will no longer care if our problems are taken care of.
Thanks for the info zoom...it will definitely impact my decision on buying another mazda.
I'm amazed that Mazda would choose to do that. As a business owner myself, I could understand them putting the 8 in a different category and applying some sort of special attention to the negative surveys (maybe a little follow-up to make sure it's not just bitching, but an actual issue) but to completely ignore us means that dealerships will no longer care if our problems are taken care of.
Thanks for the info zoom...it will definitely impact my decision on buying another mazda.
This is exactly what they are doing. They are taking the survey in personally to review them to see what the real issues are.
Dealers compensation is based upon they surveys, since the 8 has a bunch of whiners they are not going to discredit the dealers.
Instead they will examine the surveys in house and will come up with a solution.
We are now getting the personal touch. Special attention.
In fact they just hired a specialist at headquaters to address this issue.
If you don't believe me just look at the adds in the past 3 months in Monster.
They are dedicated more now than ever.
I have met several owners who have abused their car and then brought it in for warrenty work and then rasing hell, I mean big hell. Wanting new engines, transmissions, clutches etc....
But then again Mitsu has the same problems with their owners abuse.
They solve the problem by voiding warrenties.
Last edited by Razz1; 08-02-2006 at 11:31 PM.
08-02-2006, 11:31 PM
#107
.:. causing mischief
If MNAO didn't place so much weight on these surveys, why would dealerships bend over backwards and bribe customers to give them excellent ratings? Really people, it's just another form of checks and balances. I'm sure the survey's original intention was to hold dealerships responsible for maintaining Mazda's standards. Mazda is not in business to fool the consumer into buying a piece of crap, they are in business to sell automobiles.
But knowing that an automobile is a somewhat disposable commodity (no one really keeps cars forever anymore) they realize there is some level of customer satisfaction -- especially with all of the competition from other manufacturers. Their attempt to "fool" the consumers by falsifying survey numbers completely defeats the purpose of the survey's original intentions.
I don't think anyone here is calling for a witch hunt, but what happened is that MNAO's attempts at somewhat shady business practices were exposed.
But knowing that an automobile is a somewhat disposable commodity (no one really keeps cars forever anymore) they realize there is some level of customer satisfaction -- especially with all of the competition from other manufacturers. Their attempt to "fool" the consumers by falsifying survey numbers completely defeats the purpose of the survey's original intentions.
I don't think anyone here is calling for a witch hunt, but what happened is that MNAO's attempts at somewhat shady business practices were exposed.
08-02-2006, 11:33 PM
#108
.:. causing mischief
Originally Posted by Razz1
Ja, you guys and gals need to relax.
This is exactly what they are doing. They are taking the survey in personally to review them to see what the real issues are.
This is exactly what they are doing. They are taking the survey in personally to review them to see what the real issues are.
08-02-2006, 11:33 PM
#109
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Man, the car business is sounding more and more like public education every day.
The idiotic emphasis placed on that little dealer service evaluation form filled out by customers is the problem here. As many have already pointed out, any rating less than the maximum "5 out of 5" is considered FAILING, and dealers (naturally) have come up with all sorts of little schemes to circumvent customers giving less than a perfect score (free tanks of gas, service coupons, etc.) That scoring system either needs to be interpreted realistically or dumped altogether.
The group made up of RX-8 owners very likely does contain a much higher percentage of automotive enthusiasts -- educated consumers who know their cars and expect a high degree of competence from their dealer service techs. We are certainly more likely to find fault with our service experience (1) because we're not oblivious soccer moms and (2) our car is a technical anomaly for technicians weaned on piston engines.
Mazda needs to come to the realization that, if customer rating scores are to improve, the focus must be at the grassroots level -- TRAIN YOUR TECHNICIANS! Don't sweep unpleasant outcomes under the rug and pretend the problems don't exist. Of course, investing in technician training and even paying technicians more to attract higher quality people to the job won't have a positive impact on the bottom line overnight, so it's much easier and more profitable in the short term to keep giving out those Mulligans.
Pathetic. But here's a bit of good news... I happen to have three other non-RX-8 Mazdas, so anything you guys want to have actually READ by someone at Mazda just let me know. I'll write it all down on my customer satisfaction survey for the Miatas or the Mazda6!
Edit: Razz1, I didn't see your post before writing mine... are you just putting two and two together based on seeing some help-wanted ads on Monster.com, or do you have some juicy inside info??
The idiotic emphasis placed on that little dealer service evaluation form filled out by customers is the problem here. As many have already pointed out, any rating less than the maximum "5 out of 5" is considered FAILING, and dealers (naturally) have come up with all sorts of little schemes to circumvent customers giving less than a perfect score (free tanks of gas, service coupons, etc.) That scoring system either needs to be interpreted realistically or dumped altogether.
The group made up of RX-8 owners very likely does contain a much higher percentage of automotive enthusiasts -- educated consumers who know their cars and expect a high degree of competence from their dealer service techs. We are certainly more likely to find fault with our service experience (1) because we're not oblivious soccer moms and (2) our car is a technical anomaly for technicians weaned on piston engines.
Mazda needs to come to the realization that, if customer rating scores are to improve, the focus must be at the grassroots level -- TRAIN YOUR TECHNICIANS! Don't sweep unpleasant outcomes under the rug and pretend the problems don't exist. Of course, investing in technician training and even paying technicians more to attract higher quality people to the job won't have a positive impact on the bottom line overnight, so it's much easier and more profitable in the short term to keep giving out those Mulligans.
Pathetic. But here's a bit of good news... I happen to have three other non-RX-8 Mazdas, so anything you guys want to have actually READ by someone at Mazda just let me know. I'll write it all down on my customer satisfaction survey for the Miatas or the Mazda6!
Edit: Razz1, I didn't see your post before writing mine... are you just putting two and two together based on seeing some help-wanted ads on Monster.com, or do you have some juicy inside info??
Last edited by Aratinga; 08-02-2006 at 11:40 PM.
08-02-2006, 11:37 PM
#110
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I agree with Brandon.
I think possibly that we are taking this video the wrong way. Maybe they are not being clear on what they mean. Thinking about this clearly, I actually realized that we are still able to fill out the survey. MNAO is still receiving our surveys are they not? They are still reveicing "oour" negative feedback and possitive feedback. They are just not including ours in the scores to save their dealer's butts and having them still have good scores and what not. The surveys come AFTER the work has been done, do they not? So with a problem existing don't they still have to fix the problem to the best they can? If not, and the problem persists there is such thing as the "lemon law". Perhaps if the problem does keep persisting we could use that for our case. No doubtably mazda's RX-8 sales are going to go down. They also did not say that they were not going to back the car up, just the surveys.
They are still continuing to produce the RX-8, aren't they. There wasn't anything about them actually no longer making them. All in all, I think we are possibly taking this in the wrong way. They are doing this so their scores stay high. Or perhaps we are taking this the correct way and we won't know until someone has a problem and Mazda does nothing about it, and reports it on here. I'm sure if that were to occur mazda would have one hell of a lawsuit on their hands. Their car, their responsibility kind of thing. We need to absolutely push this to the limits to see exactly what they mean. I watched it again and the only thing that was really clear was the fact that we were still going to take the surveys and be able to send them in, but now they wouldnt be counted to the score of the dealer.
There are my "thinking this thing through" thoughts. I don't know if I even came off clear, but I hope at least someone was able to understand what I was saying.
I think possibly that we are taking this video the wrong way. Maybe they are not being clear on what they mean. Thinking about this clearly, I actually realized that we are still able to fill out the survey. MNAO is still receiving our surveys are they not? They are still reveicing "oour" negative feedback and possitive feedback. They are just not including ours in the scores to save their dealer's butts and having them still have good scores and what not. The surveys come AFTER the work has been done, do they not? So with a problem existing don't they still have to fix the problem to the best they can? If not, and the problem persists there is such thing as the "lemon law". Perhaps if the problem does keep persisting we could use that for our case. No doubtably mazda's RX-8 sales are going to go down. They also did not say that they were not going to back the car up, just the surveys.
They are still continuing to produce the RX-8, aren't they. There wasn't anything about them actually no longer making them. All in all, I think we are possibly taking this in the wrong way. They are doing this so their scores stay high. Or perhaps we are taking this the correct way and we won't know until someone has a problem and Mazda does nothing about it, and reports it on here. I'm sure if that were to occur mazda would have one hell of a lawsuit on their hands. Their car, their responsibility kind of thing. We need to absolutely push this to the limits to see exactly what they mean. I watched it again and the only thing that was really clear was the fact that we were still going to take the surveys and be able to send them in, but now they wouldnt be counted to the score of the dealer.
There are my "thinking this thing through" thoughts. I don't know if I even came off clear, but I hope at least someone was able to understand what I was saying.
08-02-2006, 11:43 PM
#112
.:. causing mischief
Originally Posted by capncrunch
One question: What's MUZDA???? Is that the same thing as mAzda??? Christ, Americans sure know how to butcher the English language.... 
08-02-2006, 11:47 PM
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Originally Posted by RedSheDevil
I don't think anyone here is calling for a witch hunt, but what happened is that MNAO's attempts at somewhat shady business practices were exposed.
It seems like the Mazda dealerships have problems with the RX-8 product and dealers were stating that they're suffering with bad CARE scores for the problems that mazda has with the RX-8 product.
again in my opinion this is just normal Corporation "banter" to appease dealership concerns
08-02-2006, 11:49 PM
#114
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i'm not so sure we're taking this the wrong way, zoom question posting it, even attempted to contact mazda beforehand to prevent something getting blown out of proportion
08-02-2006, 11:52 PM
#115
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i think they only mentioned the "customer" once throughout that lame speech...and that was when they were talking about improving customer loyalty. wow did they F up, because this is clearly doing the opposite for customer loyalty. i would assume that a good part of the members of this forum are not only rotary enthusiasts, but also mazda enthusiasts. and just reading this thread i have seen lots of people turn their backs on mazda.
F them, and F their policies that are clearly designed only to benefit themselves. while i understand that every capitalist company around is most worried about themelves, in an industry where loyalty from the customer, and service expected from the company's representatives are key, this just seems foolish.
if this video was leaked, it makes me wonder about more than just mazda, however. there must be a lot happening behind closed doors that we will never know about, so in that perspective, its possible that nothing much will change.
like the rest of you i am pretty upset right now.
F them, and F their policies that are clearly designed only to benefit themselves. while i understand that every capitalist company around is most worried about themelves, in an industry where loyalty from the customer, and service expected from the company's representatives are key, this just seems foolish.
if this video was leaked, it makes me wonder about more than just mazda, however. there must be a lot happening behind closed doors that we will never know about, so in that perspective, its possible that nothing much will change.
like the rest of you i am pretty upset right now.
08-02-2006, 11:53 PM
#116
Originally Posted by Poweraxel
In my opinion..... Im not too sure if would agree on "shady business practices" as surveys are for mainly Dealer/Mazda Corp consumption. The RX-8 will still be scored but it just wont affect the CARE score as the RX-8 is affecting good dealerships unfairly.
It seems like the Mazda dealerships have problems with the RX-8 product and dealers were stating that they're suffering with bad CARE scores for the problems that mazda has with the RX-8 product.
again in my opinion this is just normal Corporation "banter" to appease dealership concerns
It seems like the Mazda dealerships have problems with the RX-8 product and dealers were stating that they're suffering with bad CARE scores for the problems that mazda has with the RX-8 product.
again in my opinion this is just normal Corporation "banter" to appease dealership concerns
08-03-2006, 12:00 AM
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Originally Posted by ZoomZoomH
i think the biggest concern us RX-8 owners have is, now that the RX-8 is no longer accounted for in the CARE score, is ANYONE accountable for quality service of our RX-8's at the local dealership???
Last edited by Poweraxel; 08-03-2006 at 12:25 AM.
08-03-2006, 12:08 AM
#118
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I am not one to vice my opinin too loudly but they should stand by all the vechicle they make as well as the poeple who buy them. I have two mazdas and have been pretty happy with the cars but there have been times mazda gets under my skin......not sure if i will get another mazda soon?
08-03-2006, 12:24 AM
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Originally Posted by capncrunch
One question: What's MUZDA???? Is that the same thing as mAzda??? Christ, Americans sure know how to butcher the English language....
As to the thread itself, one line that bothers me from the video is the following: "As you all know, our customers are changing greatly, and it's becoming more and more difficult to satisfy them." This implies that the fault is with the customers, not with Mazda, its products, or its dealers: "If there is dissatisfaction, it's obviously the fault of those who buy our cars." The attitude behind such a statement is troubling.
Last edited by GulfCoast; 08-03-2006 at 12:34 AM.
08-03-2006, 12:40 AM
#120
i pwn therefore i am
Originally Posted by Razz1
But then again Mitsu has the same problems with their owners abuse.
They solve the problem by voiding warrenties.
They solve the problem by voiding warrenties.
08-03-2006, 12:43 AM
#121
i pwn therefore i am
Originally Posted by capncrunch
One question: What's MUZDA???? Is that the same thing as mAzda??? Christ, Americans sure know how to butcher the English language....
08-03-2006, 12:52 AM
#122
Administrator
Thread Starter
Originally Posted by Poweraxel
with this video being leaked out its a sad day for the rotary engine and its future development. I think some people might be overreacting to the what was said and i dont think much really is gonna change how the dealer will address certain issues and what not cause ULTIMATELY its Mazda Corp the company that authorizes warranty work, not the dealership. Mazda still cares about the survey score of the RX-8 but it just wont affect theyre CARE score due to the all of the enginnering problems there having with the new Renesis engine, which shows up with disgruntaled customers being mad at the dealership level. The Mazda techs still get paid for warranty work so i can imagine there not crying over putting warranty claims against mazda for engines and other warranty work.
everyone relax!
my 2cents
everyone relax!
my 2cents
see i understand this and actually posted this same thought along the lines of whatr brandon stated. im not ready to jump ship yet either. i think Mazda is making exciting product. i have good experiences( on the whole)at my dealership. im one of the guys who sticks up for them around here. If they had just taken the time to respond to me this would have been a lot easier to handle. but they didnt and now everyone is having the same visceral first time viewing experience i did. the feeling of abandonment as someone stated is iritating to say the least.
08-03-2006, 01:03 AM
#124
Registered
I'm agreeing with Brandon and Zoom after I have actually re-watched the video and thought about it for awhile. I think they are trying to prevent the dealerships from getting a negative impact based off a particularly "picky" group of people with an equally quirky car. I didn't hear that they would completely just disregard what we thought in the surveys because we will obviously still be getting them. If they didn't care or didn't want ot know, why would they waste all that time, energy, and money on the surveys if they have absolutely no purpose? They probably will still be considered and matter, just not part of an "official tally" of overall performance. My family has always has great luck with Mazda and their vehicles going back over 20 years, as well as getting great services from the dealerships so I see no reason to "jump ship" over this at this time.
08-03-2006, 01:12 AM
#125
i pwn therefore i am
Originally Posted by BunnyGirl
I'm agreeing with Brandon and Zoom after I have actually re-watched the video and thought about it for awhile. I think they are trying to prevent the dealerships from getting a negative impact based off a particularly "picky" group of people with an equally quirky car. I didn't hear that they would completely just disregard what we thought in the surveys because we will obviously still be getting them. If they didn't care or didn't want ot know, why would they waste all that time, energy, and money on the surveys if they have absolutely no purpose? They probably will still be considered and matter, just not part of an "official tally" of overall performance. My family has always has great luck with Mazda and their vehicles going back over 20 years, as well as getting great services from the dealerships so I see no reason to "jump ship" over this at this time.
At the very best is allows dealers with a disproportionately high number of RX-8 repairs (and supposedly bad scores) to be more evenly compared to dealerships with relatively fewer 8 repairs.
At the very worst it means they don't give two craps about RX-8 owners as a company.
Keep in mind no one is talking about selling their 8. Everyone seems to just be contemplating whether or not they'll buy Mazda again or something along those lines. You have a 3 month old car -- Mazda could put out a press release saying they're going to break into your car and you'd still be crazy to sell it.