Something Every RX-8 owner should hear/watch(New Info)
08-03-2006, 01:14 AM
#126
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dontr get me wrong though bunny- im stilled pissed about this and ive known for 2 weeks or so now. it lets the "bad " dealers off the hook. they should just eliminate sending the surveys to the folks getting a new engine. it should be easy to do based on the warranty info entered in the database. it would also have been much better if MAZDA actually said this when i alerted them to this. Public RELATIONS should have responded with a clear explanation. In a way i take this as a personal insult. I spend alot of my free time ( yes my decision) posting all the good news stories about the company and its product. i spend alot of my time trying to help owners who cant get good answers from the dealership. this is like a slap in my face.
Myself and Poweraxle and Brandon etc shouldnt be the ones with the rationalization and the calls for calm. Mazda should step up to the plate here.
Myself and Poweraxle and Brandon etc shouldnt be the ones with the rationalization and the calls for calm. Mazda should step up to the plate here.
08-03-2006, 01:29 AM
#127
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My 2 cents....
Yeah, the video is disappointing but I refuse to let the business side of the company rule my enjoyment of the car. I still believe that Mazda engineers have created something quite special in the 8 and have proven themselves again. What some jerk or group of punks that sell the vehicle or sit on an adivsory council do won't change my opinion. At least not yet.
This is my fourth Mazda and I'm not even 40 yet!! Lets face it, Mazda is NOT Lexus or Infinity or BMW etc. etc. I expect good quality service but I think I'm a little more realistic about the business side of things such as the fact that I paid a little over 30K for my car NOT 60K like my coworker paid for her Benz. And BTW she's had to take the car in to the dealer about 5 times just to get the sun roof fixed.
One of the things that I like about Mazda is that they are willing to put a product out there that is unlike any other, i.e. the rotary engine. There's risk in doing this and they've suffered to some extent as a result of doing so but it's not a complete failure IMO. Anyone can go with the tried and true but instead Mazda chose to invest their resources in a car that I don't think they ever expected would be their bread and butter $ generator. But they did it anyway. I give them credit for that.
And to those of you who are whimpering about how lousy the customer service is and how you're never ever, ever, going to buy another Mazda again...well can I cry along with you??
At this point it's going to take a lot more for me to jump on the wagon. Don't think for a minute that in the automotive industry Mazda is the only one thinking about how to inflate revenue by skirting their failings/limitations.
Quite honestly, I read a few pages of this thread before seeing the video and was starting freak
out not knowing what was in the video because it sounded so bad. 
What bothered me even more than the vid is O'Sullivan not responding to Zooms emails. That's just plain tactless!!
So in summary, lets not throw out the baby with the bath water. It's an opportunity to help Mazda realize that it's not a good idea to "mess" with the Mazda Rx community.
I'll add too that there's no way I'm buying a dime a dozen Civic, WRX, EVO, RSX, GTO, what have you etc. etc. great service or not. Guess I'm not too practical am I.
Yeah, the video is disappointing but I refuse to let the business side of the company rule my enjoyment of the car. I still believe that Mazda engineers have created something quite special in the 8 and have proven themselves again. What some jerk or group of punks that sell the vehicle or sit on an adivsory council do won't change my opinion. At least not yet.
This is my fourth Mazda and I'm not even 40 yet!! Lets face it, Mazda is NOT Lexus or Infinity or BMW etc. etc. I expect good quality service but I think I'm a little more realistic about the business side of things such as the fact that I paid a little over 30K for my car NOT 60K like my coworker paid for her Benz. And BTW she's had to take the car in to the dealer about 5 times just to get the sun roof fixed.
One of the things that I like about Mazda is that they are willing to put a product out there that is unlike any other, i.e. the rotary engine. There's risk in doing this and they've suffered to some extent as a result of doing so but it's not a complete failure IMO. Anyone can go with the tried and true but instead Mazda chose to invest their resources in a car that I don't think they ever expected would be their bread and butter $ generator. But they did it anyway. I give them credit for that.
And to those of you who are whimpering about how lousy the customer service is and how you're never ever, ever, going to buy another Mazda again...well can I cry along with you??
At this point it's going to take a lot more for me to jump on the wagon. Don't think for a minute that in the automotive industry Mazda is the only one thinking about how to inflate revenue by skirting their failings/limitations.
Quite honestly, I read a few pages of this thread before seeing the video and was starting freak
out not knowing what was in the video because it sounded so bad. What bothered me even more than the vid is O'Sullivan not responding to Zooms emails. That's just plain tactless!!
So in summary, lets not throw out the baby with the bath water. It's an opportunity to help Mazda realize that it's not a good idea to "mess" with the Mazda Rx community.
I'll add too that there's no way I'm buying a dime a dozen Civic, WRX, EVO, RSX, GTO, what have you etc. etc. great service or not. Guess I'm not too practical am I.
08-03-2006, 01:31 AM
#128
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I'll agree with that, Zoom. I'm not too happy about their decision, either. I'm still hoping we get some sort of clarification of exactly what this means.
Last edited by BunnyGirl; 08-03-2006 at 01:34 AM.
08-03-2006, 02:44 AM
#130
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^ would be more believeable if Mazda had at least responded to Zoom44 with "no comment" or something. This cold shoulder only makes the situation look worse... like our worst fears ARE the truth about the situation. Mazda needs to step up to the plate...
08-03-2006, 02:55 AM
#131
Quote:
Originally Posted by Poweraxel
with this video being leaked out its a sad day for the rotary engine and its future development. I think some people might be overreacting to the what was said and i dont think much really is gonna change how the dealer will address certain issues and what not cause ULTIMATELY its Mazda Corp the company that authorizes warranty work, not the dealership. Mazda still cares about the survey score of the RX-8 but it just wont affect theyre CARE score due to the all of the enginnering problems there having with the new Renesis engine, which shows up with disgruntaled customers being mad at the dealership level. The Mazda techs still get paid for warranty work so i can imagine there not crying over putting warranty claims against mazda for engines and other warranty work.
everyone relax!
my 2cents
well,
i guess i am the odd case... still love the car but i have to premix to solve the problem i have...
my dealership has been excellent.... and i wait to see if the problem gets fixed... the s flash did not do it..
premix does...
poweraxel. pm me if you would like me to fill in the details..
beers
Originally Posted by Poweraxel
with this video being leaked out its a sad day for the rotary engine and its future development. I think some people might be overreacting to the what was said and i dont think much really is gonna change how the dealer will address certain issues and what not cause ULTIMATELY its Mazda Corp the company that authorizes warranty work, not the dealership. Mazda still cares about the survey score of the RX-8 but it just wont affect theyre CARE score due to the all of the enginnering problems there having with the new Renesis engine, which shows up with disgruntaled customers being mad at the dealership level. The Mazda techs still get paid for warranty work so i can imagine there not crying over putting warranty claims against mazda for engines and other warranty work.
everyone relax!
my 2cents
well,
i guess i am the odd case... still love the car but i have to premix to solve the problem i have...
my dealership has been excellent.... and i wait to see if the problem gets fixed... the s flash did not do it..
premix does...
poweraxel. pm me if you would like me to fill in the details..
beers
Last edited by swoope; 08-03-2006 at 02:59 AM.
08-03-2006, 03:14 AM
#132
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Something else that occurred to me... so what will happen if dealers get a "significant" number of complaints from Mazdaspeed6 and Mazdaspeed3 owners... other low volume cars? Another mulligan?
08-03-2006, 05:49 AM
#133
Screw gas mileage
just saw the video......that is appalling
Instead of fixing the low scoring problem.....we'll just not count the bad ones and drop the (was it 25%) lowest other scores.
YAY now we're scoring high!
Instead of fixing the low scoring problem.....we'll just not count the bad ones and drop the (was it 25%) lowest other scores.
YAY now we're scoring high!
08-03-2006, 07:10 AM
#134
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Originally Posted by RX8 Zoom Zoom
Jay Leno doesn't give a rat's *** about the RX-8. The man drives an SLR.
08-03-2006, 07:14 AM
#135
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The 8 is my very first Mazda. Before buying this car, I researched a lot of cars and visited many forums. Prior to this experience, I lived blissfully in ignorance of many things forum members take for granted (in-depth knowledge, which dealers have good service departments, after-market products, etc.).
In researching forums, I discovered that most of them have a poor regard for the manufacturer of their car. They don't like the companies, don't like the dealerships, and don't like the service departments. I was considering a Mercedes until I read all of the horrible reviews of the car I was considering. Many Chrysler owners absolutely despise Chrysler dealerships (and the fact that Daimler-Chrysler exercises very little control over them). Even S2000 owners complained that they wished their cars were Acuras, not Hondas, so that they could receive Acura service instead of the pathetic Honda service.
Feeling abandoned or abused by your car company is not unique, sadly.
In researching forums, I discovered that most of them have a poor regard for the manufacturer of their car. They don't like the companies, don't like the dealerships, and don't like the service departments. I was considering a Mercedes until I read all of the horrible reviews of the car I was considering. Many Chrysler owners absolutely despise Chrysler dealerships (and the fact that Daimler-Chrysler exercises very little control over them). Even S2000 owners complained that they wished their cars were Acuras, not Hondas, so that they could receive Acura service instead of the pathetic Honda service.
Feeling abandoned or abused by your car company is not unique, sadly.
08-03-2006, 07:15 AM
#136
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Originally Posted by RX8 Zoom Zoom
Jay Leno doesn't give a rat's *** about the RX-8. The man drives an SLR.
1. 2002 Ferrari Enzo
2. 2005 Ford GT[1][2]
3. 2005 McLaren SLR [3]
4. 1995 McLaren F1[3][4]
5. 2004 Porsche Carrera GT [5]
6. 1967 Lamborghini Miura P400 [6]
7. 1932 Packard Twin Six 12-cylinder coupe [7]
8. 1913 Mercer Raceabout [7][8]
9. 1906 Stanley Steamer
10. 1909 Stanley Steamer Model R [9]
11. 1956 Chrysler Imperial [7]
12. 1966 Dodge Coronet Hemi [7]
13. 1955 Buick Roadmaster (originally restored) [10]
14. 1996 Dodge Viper [11]
15. 1993 Dodge Viper RT10 (first production Viper in black) [12]
16. 1992 Dodge Viper
17. 1927 Duesenberg SJ
18. 1930 Duesenberg SJ
19. 1932 Duesenberg SJ (Murphy-bodied) [13]
20. 19xx Duesenberg SJ
21. 19xx Duesenberg SJ
22. 1915 shovel-nosed Franklin (California-built body by Harley Earl)[8]
23. 1939 Lagonda V12[8]
24. 1966 Oldsmobile Toronado (1,000hp+) [14][15]
25. 19xx Bentley Speed Six [8]
26. 1931 Bentley 8-Litre
27. 1926 Bentley roadster (twin-turbocharged eight-liter Bentley engine) [8]
28. 19xx Bentley Turbo R
29. 19xx Ford Festiva (Ford Taurus SHO motor and a nitrous setup)
30. replica Shelby Cobra (429 SOHC Ford V-8 under its hood)
31. 1937 Bugatti Atlantique
32. 19xx Bugatti
33. replica Bugatti Type 37A [8]
34. replica Bugatti Type 57SC Atlantic [8]
35. 1934 Rolls-Royce Phantom II (1,000hp Merlin V12, 1,806 pounds of torque)[8]
36. 1966 Ford Galaxie [16]
37. custom Tank-Car (1800 cubic inch 900hp V-12 M47 Patton tank engine)[17][18]
38. 1941 American LaFrance triple combination Series 600 pumper V-12 (Firetruck)[19]
39. 1968 Shelby Mustang GT350 [20]
40. 1909 Baker Electric [20]
41. 1966 427 Ford AC Cobra [20]
42. xxxx C5 Corvette Z06 [20]
43. 193x Morgan Motor Company 3-wheeler [20]
44. 1925 Doble steamer[1]
45. 1915 Hispano-Suiza [21]
46. 19xx Delahaye[21]
47. 196x Shelby Mustang fastback coupe
48. 2006 R-Cars Chrysler Crossfire I-Cell [22]
49. 1916 Crane Simplex Model 5 Holbrook Skiff [23]
50. 19xx Jaguar XK120 [1][24]
51. 1937 Fiat Topolino[1]
52. 1931 Bentley sedan [1]
53. 1950s Hudson Hornet[1]
54. 1966 Ford GT40[25]
55. 1916 Auto Car [3]
56. xxxx Honda Insight
57. 2004 Maybach 57 [26]
58. 19xx MGB Roadster [27]
59. 19xx WO Bentley [28]
60. 19xx Mini [29]
61. 19xx Mazda Miata [30]
62. 2005 Mazda RX-8
63. 1958 Saab 93B [31]
64. 2006 Ariel Atom[32]
65. 1970 Mazda Cosmo [33]
66. 1998 Light Car Company Rocket[34]
67. 19xx Lamborghini Diablo [35]
68. 200x Chevrolet Corvette C6[36]
08-03-2006, 07:17 AM
#137
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I understand the actual mechanics of the car have not changed one bit. If you had a working car with few problems, you still have that same car. The issue here is not the car, but the company. Now I know most of us bought this car because of the car, and not nessesarily because we had to buy a mazda, but we all watched the vid, and there's no suger coating it, we heard what we heard.
For ex. I bring in my car for issues, those issues get band-aided instead of fix right to save cost, so that 2 months down the road, the samething happens again. I bring it back in and bitch about it not being fixed, but of course, since the dealer no longer gets held accountable for bad service on an rx8, what is bitching really accomplishing, so they band aid it again. Now, we could call MNAO, but since we are "hard to satisfy", how far are our complaints going to go.
In the end, we are putting faith into a corporation/dealership to fix our car that has no incentive to do so. Eventually some may sue for repair work, but the majority won't even go to the trouble, and mazda knows this too. Mazda, in unspoken words just told it's dealers to do the minimum nessesary to fix our cars ( because under law they are required to fix cars under warranty) and don't worrry about the customer complaints about it.
Is this reason to sell our 8...no, but it does raise very real reasons why should anyone buy another mazda. What happens when the MS3 customers become "hard to satisfy"?
For ex. I bring in my car for issues, those issues get band-aided instead of fix right to save cost, so that 2 months down the road, the samething happens again. I bring it back in and bitch about it not being fixed, but of course, since the dealer no longer gets held accountable for bad service on an rx8, what is bitching really accomplishing, so they band aid it again. Now, we could call MNAO, but since we are "hard to satisfy", how far are our complaints going to go.
In the end, we are putting faith into a corporation/dealership to fix our car that has no incentive to do so. Eventually some may sue for repair work, but the majority won't even go to the trouble, and mazda knows this too. Mazda, in unspoken words just told it's dealers to do the minimum nessesary to fix our cars ( because under law they are required to fix cars under warranty) and don't worrry about the customer complaints about it.
Is this reason to sell our 8...no, but it does raise very real reasons why should anyone buy another mazda. What happens when the MS3 customers become "hard to satisfy"?
08-03-2006, 07:39 AM
#138
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First off, I'm very satisfied with the service I've gotten from my dealer over the past year and a half I've owned my 8. They've consistently gone the extra mile to help me with even the most minor thing.
Second, I think you all might be over-reacting to this. Think about it:
-- RX-8's have more issues than other models (I assume?)
-- Dealerships that sell more 8's will get an unfair number of negative comments, which they don't like. (I can't blame them for that. It's a disincentive to sell the RX-8.)
-- Dealerships will still be scored on their customer service for all other models. Dealerships with ****-poor service will still get noticed by MNAO.
I don't see this as Mazda abandoning the RX-8, but rather handling complaints and issues differently than they do their other models. Frankly, I think it's Much Ado About Nothing.
Second, I think you all might be over-reacting to this. Think about it:
-- RX-8's have more issues than other models (I assume?)
-- Dealerships that sell more 8's will get an unfair number of negative comments, which they don't like. (I can't blame them for that. It's a disincentive to sell the RX-8.)
-- Dealerships will still be scored on their customer service for all other models. Dealerships with ****-poor service will still get noticed by MNAO.
I don't see this as Mazda abandoning the RX-8, but rather handling complaints and issues differently than they do their other models. Frankly, I think it's Much Ado About Nothing.
08-03-2006, 07:59 AM
#139
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Originally Posted by Paul_in_DC
First off, I'm very satisfied with the service I've gotten from my dealer over the past year and a half I've owned my 8. They've consistently gone the extra mile to help me with even the most minor thing.
Second, I think you all might be over-reacting to this. Think about it:
-- RX-8's have more issues than other models (I assume?)
-- RX-8's have more issues than other models (I assume?)
-- Dealerships that sell more 8's will get an unfair number of negative comments, which they don't like. (I can't blame them for that. It's a disincentive to sell the RX-8.)
-- Dealerships will still be scored on their customer service for all other models. Dealerships with ****-poor service will still get noticed by MNAO.
08-03-2006, 08:08 AM
#140
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Originally Posted by RevTo9K
That's true too, but I think you can agree that if there are 3 cars in the shop, and they're only getting graded on two of them, they'll focus on those two. I think that's what people are worried about.
What happens when the dealer has a busy day. They got a bunch of 3's and cx7's in for repair right next to your 8. Who do you think the dealer will take "when they have time"
And you thought hanging around the dealer for an entire day for a minor issue was bad...
08-03-2006, 08:15 AM
#141
Registered
Solution: Talk to all your friends who drive non-8 Mazda's and gang up on the bad service departments with surveys that will affect them. Let the dealer know how many loyal non-8 Mazda driving friends you have.
08-03-2006, 08:18 AM
#142
Go Texas Longhorns!
Like many of you, I was upset and angry at the tone of the video and sent several emails to Mazda expressing that feeling. That said, like Zoom, I think we need to understand the full context of the comments and what Mazda is doing to improve our situation before jumping to conclusions.
Before people jump off a cliff remember these facts:
1. Mazda has stated publicly they are making, not losing money on the RX8.
2. Mazda USA and Mazda Japan have both said public more than once how important the rotary engine is to Mazda
3. There are 80,000 plus of us driving on the roads here in the U.S.
Ok, so where does this leave us? Well, good dealers aren’t stupid, they aren’t going to change how they deal with 8 customers because many of them own other Mazda’s and service is where the money is made these days. The issue is the marginal/bad dealers which by my estimate make up prolly 20-30% of the dealer network. This also has implications for folks who live in an area with few or many only 1 local Mazda dealer.
In addition, Mazda has to care what the dealers do service wise to our cars. Dealers start really screwing things up and were back to the 3rd gen fiasco which will cost Mazda $$$$. So Mazda does have incentive to service the cars correctly.
I’m sure the dealers get all kinds of goodies and special treatment based on these surveys (such as car allocation, special pricing etc….) therefore, these surveys have a meaningful impact on their day to day operations, hence, the special emphasis placed on getting the score up.
I’m guessing there are some pretty pissed off folks right now at Mazda over that video being leaked. (and they are in good company with the folks on this board as far as being pissed at someone) I bet somebody’s head will roll for that. I bet in the next few weeks rotarynews/rx8club will get some kinda explanation and description of how our customer service reports work now. Is that going to satisfy people? I doubt it, some people always look for a conspiracy, some people don’t trust dealers and never will. Me? I’m going to be more skeptical going forward, but I’m not swearing off Mazda for life. I simply like the cars to much.
Lets wait and see what happens, we have a right to be upset, but there could be a silver lining to this if we play our cards right.
Before people jump off a cliff remember these facts:
1. Mazda has stated publicly they are making, not losing money on the RX8.
2. Mazda USA and Mazda Japan have both said public more than once how important the rotary engine is to Mazda
3. There are 80,000 plus of us driving on the roads here in the U.S.
Ok, so where does this leave us? Well, good dealers aren’t stupid, they aren’t going to change how they deal with 8 customers because many of them own other Mazda’s and service is where the money is made these days. The issue is the marginal/bad dealers which by my estimate make up prolly 20-30% of the dealer network. This also has implications for folks who live in an area with few or many only 1 local Mazda dealer.
In addition, Mazda has to care what the dealers do service wise to our cars. Dealers start really screwing things up and were back to the 3rd gen fiasco which will cost Mazda $$$$. So Mazda does have incentive to service the cars correctly.
I’m sure the dealers get all kinds of goodies and special treatment based on these surveys (such as car allocation, special pricing etc….) therefore, these surveys have a meaningful impact on their day to day operations, hence, the special emphasis placed on getting the score up.
I’m guessing there are some pretty pissed off folks right now at Mazda over that video being leaked. (and they are in good company with the folks on this board as far as being pissed at someone) I bet somebody’s head will roll for that. I bet in the next few weeks rotarynews/rx8club will get some kinda explanation and description of how our customer service reports work now. Is that going to satisfy people? I doubt it, some people always look for a conspiracy, some people don’t trust dealers and never will. Me? I’m going to be more skeptical going forward, but I’m not swearing off Mazda for life. I simply like the cars to much.
Lets wait and see what happens, we have a right to be upset, but there could be a silver lining to this if we play our cards right.
08-03-2006, 08:28 AM
#143
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I dont think Mazda is the first to adopt this rule, im sure alot of Manufactuers apply this rule to bad or underperforming products its just with this leak of the video people see what corporate life is really about. good or bad. This is just just reality of every day business. If Mazda had a video that stated we will not give out surveys to owners of ALL new cars.... would you feel cheated? would you still buy the car? would you not care? would you think less of Mazda? some people dont realize how important surveys mean to the dealership. It seems like just the RX-8 is causing a disproportionate amount of bad scores and they just singled out the RX-8 and not other cars in the Mazda line-up. Im sure everyone would agree the RX-8 has had its share of problems mainly at the manufacturing level and the dealership level has been taking the grunt of the dissatisfied customers which in effect screws up there CARE score and ultimately effect the local dealerships profitability.
If you owned or managed a dealership and you were elavuated with a simliar CARE system and you had a product like the RX-8 what would you say to the corporate office?
If you owned or managed a dealership and you were elavuated with a simliar CARE system and you had a product like the RX-8 what would you say to the corporate office?
Last edited by Poweraxel; 08-03-2006 at 08:58 AM.
08-03-2006, 08:29 AM
#144
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I am mostly satisfied with my Mazda Dealership as well (except the brakes). The thing is with this out it takes away our tool if we are NOT satisfied.
When a dealer knows they can ignore us on a problem that there is no fix for (they can't seem to fix the brakes for example) they now can completely ignore you.
Not that all will but somewhere along the line we the customer are goignt o get screwed which is a load if you ask me.
When a dealer knows they can ignore us on a problem that there is no fix for (they can't seem to fix the brakes for example) they now can completely ignore you.
Not that all will but somewhere along the line we the customer are goignt o get screwed which is a load if you ask me.
08-03-2006, 08:39 AM
#145
i pwn therefore i am
Originally Posted by brillo
1. Mazda has stated publicly they are making, not losing money on the RX8.
2. Mazda USA and Mazda Japan have both said public more than once how important the rotary engine is to Mazda
3. There are 80,000 plus of us driving on the roads here in the U.S.
2. Mazda USA and Mazda Japan have both said public more than once how important the rotary engine is to Mazda
3. There are 80,000 plus of us driving on the roads here in the U.S.
2. Mazda USA doesn't design the cars.
3. No there aren't. There haven't even been that many sold in all of North America.
Mazda can say all they want about where the rotary is headed and it doesn't change the fact that they're singling out the RX-8 here and now. This coupled with everything I've read in magazines and on forums I feel as though if I get an RX-8 I'm more likely to be unsatisfied than not during my ownership period.
08-03-2006, 09:17 AM
#146
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I'll reserve my judgment of this situation for the next time I need warranty work. The service department I went to last time was really good, though they did take while.
08-03-2006, 09:30 AM
#147
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Originally Posted by Brandon
I'm not sure its as big a deal as it's made out to be. He says RX-8 owners still get to fill out the survey, the score just won't be included in the overall dealer service score. It just evens out the playing field between dealerships by getting rid of "outliers." Companies do all sorts of goofy little tricks in their "performance evaluations." The performance evaluations don't mean much to begin with. They are only good at finding the extremely crappy performers. They are almost useless to an "individual data point" like me or you.
I would get calls from dealers (2 different ones) about surveys Mazda would send me. I would be reminded that "5" was "passing" and that anything other than a 5 was "failing." I couldn't even give any kind of nuanced "grade." Either I was completely happy or royally pissed off. Since I typically was not royally pissed off, I followed their dumb scheme and gave them 5s because I was also told that if I did not give 5s, I would get calls from the dealer asking what could have been better, yadda yadda. These were for oil changes and a couple recalls. I didn't want to be bothered. To me that sounds like the most useless evaluation system on earth. So who cares if they don't include me in the ratings? I effectively have not been included ever since I bought the car.
This video isn't going to make my car work any worse than it otherwise would have. And I may be at once more cynical and at the same time have a bit more faith in humanity:
Cynical: Dealer service shops everywhere are not out to be your buddy, they are there to sell you services. No matter what kind of evaluation system they have, they will offer "suggestions" and offer to rotate tires every time I come in. I suppose I could complain, but it will make no difference- they are told to do it because plenty of suckers will buy it. My cranky evaluation is not going to outweigh the hundreds of Mazda 6 and 3 owners who blithely have the dealer do whatever and as long as the thing doesn't explode or it doesn't take 10 days to fix, they will think it was a decent job. I don't expect Mazda or any other car company to treat me particularly well or even not cheat me. I don't think these surveys and evaluations have made much difference except for finding the few really crappy places, and they will only become apparent because Mazda 6 and 3 owners will be complaining.
I bet this policy is streamlining what already happens. Mazda sees dealers in Las Vegas have crappy ratings. They call them and ask "what's up?" The dealer explains a lot of RX-8s are burning up. Mazda says, "oh okay," and then they have to go through some complicated procedure to amend extra comments to the evaluations to explain that Las Vegas dealers are really no worse than Minnesota dealers and shouldn't be criticized. But it is a pain in the *** for everyone involved. So this just removes the complicated procedure.
Faith in Humanity: I think most mechanics and service reps are not determined to ruin your day as much as possible if your car has an actual problem. Most take some pride in their work and would rather actually fix something that is screwed up. I also don't think that service reps will ring some bell the instant my RX-8 rolls in and call in the trainees to do all the work on my car. Nor will they suddenly forget what they have learned about fixing the car. Since we still get to do the surveys, they may still pay attention if we complain. After all, they bothered to have someone call me several times to ask how my dumb oil changes go.
I would get calls from dealers (2 different ones) about surveys Mazda would send me. I would be reminded that "5" was "passing" and that anything other than a 5 was "failing." I couldn't even give any kind of nuanced "grade." Either I was completely happy or royally pissed off. Since I typically was not royally pissed off, I followed their dumb scheme and gave them 5s because I was also told that if I did not give 5s, I would get calls from the dealer asking what could have been better, yadda yadda. These were for oil changes and a couple recalls. I didn't want to be bothered. To me that sounds like the most useless evaluation system on earth. So who cares if they don't include me in the ratings? I effectively have not been included ever since I bought the car.
This video isn't going to make my car work any worse than it otherwise would have. And I may be at once more cynical and at the same time have a bit more faith in humanity:
Cynical: Dealer service shops everywhere are not out to be your buddy, they are there to sell you services. No matter what kind of evaluation system they have, they will offer "suggestions" and offer to rotate tires every time I come in. I suppose I could complain, but it will make no difference- they are told to do it because plenty of suckers will buy it. My cranky evaluation is not going to outweigh the hundreds of Mazda 6 and 3 owners who blithely have the dealer do whatever and as long as the thing doesn't explode or it doesn't take 10 days to fix, they will think it was a decent job. I don't expect Mazda or any other car company to treat me particularly well or even not cheat me. I don't think these surveys and evaluations have made much difference except for finding the few really crappy places, and they will only become apparent because Mazda 6 and 3 owners will be complaining.
I bet this policy is streamlining what already happens. Mazda sees dealers in Las Vegas have crappy ratings. They call them and ask "what's up?" The dealer explains a lot of RX-8s are burning up. Mazda says, "oh okay," and then they have to go through some complicated procedure to amend extra comments to the evaluations to explain that Las Vegas dealers are really no worse than Minnesota dealers and shouldn't be criticized. But it is a pain in the *** for everyone involved. So this just removes the complicated procedure.
Faith in Humanity: I think most mechanics and service reps are not determined to ruin your day as much as possible if your car has an actual problem. Most take some pride in their work and would rather actually fix something that is screwed up. I also don't think that service reps will ring some bell the instant my RX-8 rolls in and call in the trainees to do all the work on my car. Nor will they suddenly forget what they have learned about fixing the car. Since we still get to do the surveys, they may still pay attention if we complain. After all, they bothered to have someone call me several times to ask how my dumb oil changes go.
Am I wrong?
08-03-2006, 10:18 AM
#149
i pwn therefore i am
Originally Posted by ZoomZoomH
you don't even have an 8.....
<---- VERY satisfied with his RX-8, still am, now just a bit pissed with MNAO
<---- VERY satisfied with his RX-8, still am, now just a bit pissed with MNAO
08-03-2006, 10:35 AM
#150
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This is how mazda japan thinks, they are very comitted to the rx-8 and future rotary cars:
http://rotarynews.com/node/view/797
However, we recently received word from Japan that the word went out from the top of Engineering saying that the Rotary is top priority at Mazda now, and not to be pushed off the side. The message went on to talk about the history of the Rotary at Mazda, and how some wanted to drop the engine all together. The benching of the rotary is to stop, and it is to become a very intergal part of their future strategy.
When did MNAO became FORD? keep this up and you will be in the same situation as FORD
.
will this happeng to the mazdaspeed6 guys?
http://rotarynews.com/node/view/797
However, we recently received word from Japan that the word went out from the top of Engineering saying that the Rotary is top priority at Mazda now, and not to be pushed off the side. The message went on to talk about the history of the Rotary at Mazda, and how some wanted to drop the engine all together. The benching of the rotary is to stop, and it is to become a very intergal part of their future strategy.
When did MNAO became FORD? keep this up and you will be in the same situation as FORD
.will this happeng to the mazdaspeed6 guys?
Last edited by rotary crazy; 08-03-2006 at 10:45 AM.