Warranty Declined for Semi-Synthetic Oil
03-30-2011, 04:43 PM
#51
Registered
Not only should you start talking legal action, but you should get the oil company involved as well. They oil company would certainly not like their name dragged through the mud. Oil companies have to meet certain standards and as long as the oil you used was the same standard to which Mazda recommends for this engine, then you should not have a problem with the warranty. If Mazda can prove that the oil you used was the problem ( and I don't think they will be able too ) then the Oil company will have to meet the warrenty if their oil is of the same standard.
Hope this helps
Rotaman
Hope this helps
Rotaman
03-30-2011, 08:17 PM
#53
Rockie Mountain Newbie
Its time for you to put the law on your side, and remind them that it is their job to prove why the warranty claim is being denied.
It is on their dime to pay to have the engine torn down, and prove that semi-synthetic oil caused the engine failure with only 1 use out of XX number of oil changes.
This is where the Magnuson-Moss Warranty Act is going to come into play for you. All you have to do is pull up the product data sheet of the engine oil that they are saying was the cause of the failure of your motor, and show that it meets the same specs as what they have listed in your owners manual.
Then file against them in small claims court, or whatever court you need to to have the engine repaired (how much does one of these motors cost to replace? I'm new here), and then use your oil change history, the owners manual, and the product data sheet of the oil used in the engine as Exhibits A, B, and C, and Mazda will lose the court case, unless they can somehow show that in your owners manual, it specifically states that any form of Synthetic Motor Oil should never be used in the engine, under any circumstances.
Tell them that the above two paragraphs are going to be your very next steps after you hang up the phone with them, if they do not call your dealer, and authorize the replacement of your engine, fully, under warranty.
Here's the wiki for the Magnuson-Moss Warranty Act:
http://en.wikipedia.org/wiki/Magnuso...s_Warranty_Act
The section on Limitations is going to be your ace in the hole to get your coverage. You have proven that you provided maintenance, and that the oil you purchased meets specs. They would then have to prove that the oil caused the damage, and that you should have know that it would have caused that kind of damage.
BC.
It is on their dime to pay to have the engine torn down, and prove that semi-synthetic oil caused the engine failure with only 1 use out of XX number of oil changes.
This is where the Magnuson-Moss Warranty Act is going to come into play for you. All you have to do is pull up the product data sheet of the engine oil that they are saying was the cause of the failure of your motor, and show that it meets the same specs as what they have listed in your owners manual.
Then file against them in small claims court, or whatever court you need to to have the engine repaired (how much does one of these motors cost to replace? I'm new here), and then use your oil change history, the owners manual, and the product data sheet of the oil used in the engine as Exhibits A, B, and C, and Mazda will lose the court case, unless they can somehow show that in your owners manual, it specifically states that any form of Synthetic Motor Oil should never be used in the engine, under any circumstances.
Tell them that the above two paragraphs are going to be your very next steps after you hang up the phone with them, if they do not call your dealer, and authorize the replacement of your engine, fully, under warranty.
Here's the wiki for the Magnuson-Moss Warranty Act:
http://en.wikipedia.org/wiki/Magnuso...s_Warranty_Act
The section on Limitations is going to be your ace in the hole to get your coverage. You have proven that you provided maintenance, and that the oil you purchased meets specs. They would then have to prove that the oil caused the damage, and that you should have know that it would have caused that kind of damage.
BC.
03-30-2011, 10:46 PM
#57
As far as I remember, most dealership needs approval to perform certain work, most of the time its some "big" job. There are only a few dealerships that can do "self-approval" work. (only the big ones with mechs who know what they're doing)
when the dealership needs approval, They need to call Mazda's "techline", which is the place that gives them the Green light or the Red Light.
But sadly, both sides (dealership & ppl working at techline) are usually a bunch of monkeys/idiots.
For example : Manhattant Mazda. I complained about the "rattle" rear view mirror and I want them to replace it, the guy had the ***** to tell me that, the noise Im hearing came from the "Aftermarket" wing I have in the rear of the car ... my eyes were wide open, I mean HELLO? I THINK I KNOW WHERE MY NOISE COMING FROM? and you are fuxking telling me the rattle noise inside the cabin came from somewhere in the back of my car? I literally just got stunned by his idiotic words. Not to mention its a god damn Mazdaspeed wing, I even told him "err, its from Mazda", he was like nope, I never seen it, its Aftermarket ... Thanks, you just showed me what kind of skills/knowledge you got. Zero ?
then later When my clutch bracket snapped, I had it tow to the same place, cuz it was closest at that time. then when the car was there, Manhattan Mazda tech "assumes" that I have aftermarket clutch that causes it to break, but coming from a place that tells me my "Mazdaspeed Wing" is not from Mazda and bunch of other bullshit ? meh.
Couple hours later he came back then he was trying to use "threat/scared tatics" on me by saying oh if you said its not then we will have to drop the transmission and check, and if its an aftermarket clutch we will charge you full labor. Sorry I ain't gonna get scared by that, so I told him "Go ahead just drop it all you want, cuz I know what I have and you will have to eat the bill."
Then about another hour something later he was like "oh good news we did you a favor, we called Techline and they approved the replacement, but this is a one time deal only cuz according the Tech Line people, the clutch bracket should never break like this ... blah blah blah"
Now I really want to stick the Clutch Bracket warranty extension warranty letter up to that Tech Line's Moron ***.
and I want to give my finger to whoever said I had blah blah blah on my car that causes it to break.
So yea, you just need to keep working until you find the right person (at techline, or region, etc) who knows what they're talking about.
Hope they put that **** into writing so every RX-8 owner hit by this bullshit can sue their pants off
Note to Mazda : I know you check this forum so I hope you can read this ---- you guys REALLY need to starts firing people. Hiring Monkeys not gonna help your Brand. Oh also, stop spreading god damn bullshit. Mazda Japan sells Rotary Engine oil for decades, and they have FULL SYNTHETIC ROTARY ENGINE OIL. I guess Mazda Japan knows more than those monkeys in MNAO who just sits in corporate all day & night playing solitaire. right ? So if Mazda Japan says YES Synthetic is OK and we sell them. MNAO should just Shut the Fuxk up.
when the dealership needs approval, They need to call Mazda's "techline", which is the place that gives them the Green light or the Red Light.
But sadly, both sides (dealership & ppl working at techline) are usually a bunch of monkeys/idiots.
For example : Manhattant Mazda. I complained about the "rattle" rear view mirror and I want them to replace it, the guy had the ***** to tell me that, the noise Im hearing came from the "Aftermarket" wing I have in the rear of the car ... my eyes were wide open, I mean HELLO? I THINK I KNOW WHERE MY NOISE COMING FROM? and you are fuxking telling me the rattle noise inside the cabin came from somewhere in the back of my car? I literally just got stunned by his idiotic words. Not to mention its a god damn Mazdaspeed wing, I even told him "err, its from Mazda", he was like nope, I never seen it, its Aftermarket ... Thanks, you just showed me what kind of skills/knowledge you got. Zero ?
then later When my clutch bracket snapped, I had it tow to the same place, cuz it was closest at that time. then when the car was there, Manhattan Mazda tech "assumes" that I have aftermarket clutch that causes it to break, but coming from a place that tells me my "Mazdaspeed Wing" is not from Mazda and bunch of other bullshit ? meh.
Couple hours later he came back then he was trying to use "threat/scared tatics" on me by saying oh if you said its not then we will have to drop the transmission and check, and if its an aftermarket clutch we will charge you full labor. Sorry I ain't gonna get scared by that, so I told him "Go ahead just drop it all you want, cuz I know what I have and you will have to eat the bill."
Then about another hour something later he was like "oh good news we did you a favor, we called Techline and they approved the replacement, but this is a one time deal only cuz according the Tech Line people, the clutch bracket should never break like this ... blah blah blah"
Now I really want to stick the Clutch Bracket warranty extension warranty letter up to that Tech Line's Moron ***.
and I want to give my finger to whoever said I had blah blah blah on my car that causes it to break.
So yea, you just need to keep working until you find the right person (at techline, or region, etc) who knows what they're talking about.
Hope they put that **** into writing so every RX-8 owner hit by this bullshit can sue their pants off
Note to Mazda : I know you check this forum so I hope you can read this ---- you guys REALLY need to starts firing people. Hiring Monkeys not gonna help your Brand. Oh also, stop spreading god damn bullshit. Mazda Japan sells Rotary Engine oil for decades, and they have FULL SYNTHETIC ROTARY ENGINE OIL. I guess Mazda Japan knows more than those monkeys in MNAO who just sits in corporate all day & night playing solitaire. right ? So if Mazda Japan says YES Synthetic is OK and we sell them. MNAO should just Shut the Fuxk up.
Last edited by nycgps; 03-30-2011 at 10:53 PM.
03-30-2011, 10:56 PM
#58
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Yeah our local dealer was giving grungepup **** about his Mazdaspeed intake saying it wasn't covered under warranty, could void ****, blah, blah, blah. He just laughed and read the service rep the riot act and he STFU.
I had the synthetic talk with my service rep a while back (I am not under warranty anymore) after he stated they could not do a synthetic oil change on a rotary and he was just stunned at the knowledge I layed on him. He was like, "Oh well I guess I had better discuss that with the service manager". I just told him people should get educated before they start trying to lecture or state policy to customers.
I had the synthetic talk with my service rep a while back (I am not under warranty anymore) after he stated they could not do a synthetic oil change on a rotary and he was just stunned at the knowledge I layed on him. He was like, "Oh well I guess I had better discuss that with the service manager". I just told him people should get educated before they start trying to lecture or state policy to customers.
03-31-2011, 06:57 AM
#59
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As far as I remember, most dealership needs approval to perform certain work, most of the time its some "big" job. There are only a few dealerships that can do "self-approval" work. (only the big ones with mechs who know what they're doing)
when the dealership needs approval, They need to call Mazda's "techline", which is the place that gives them the Green light or the Red Light.
But sadly, both sides (dealership & ppl working at techline) are usually a bunch of monkeys/idiots.
For example : Manhattant Mazda. I complained about the "rattle" rear view mirror and I want them to replace it, the guy had the ***** to tell me that, the noise Im hearing came from the "Aftermarket" wing I have in the rear of the car ... my eyes were wide open, I mean HELLO? I THINK I KNOW WHERE MY NOISE COMING FROM? and you are fuxking telling me the rattle noise inside the cabin came from somewhere in the back of my car? I literally just got stunned by his idiotic words. Not to mention its a god damn Mazdaspeed wing, I even told him "err, its from Mazda", he was like nope, I never seen it, its Aftermarket ... Thanks, you just showed me what kind of skills/knowledge you got. Zero ?
then later When my clutch bracket snapped, I had it tow to the same place, cuz it was closest at that time. then when the car was there, Manhattan Mazda tech "assumes" that I have aftermarket clutch that causes it to break, but coming from a place that tells me my "Mazdaspeed Wing" is not from Mazda and bunch of other bullshit ? meh.
Couple hours later he came back then he was trying to use "threat/scared tatics" on me by saying oh if you said its not then we will have to drop the transmission and check, and if its an aftermarket clutch we will charge you full labor. Sorry I ain't gonna get scared by that, so I told him "Go ahead just drop it all you want, cuz I know what I have and you will have to eat the bill."
Then about another hour something later he was like "oh good news we did you a favor, we called Techline and they approved the replacement, but this is a one time deal only cuz according the Tech Line people, the clutch bracket should never break like this ... blah blah blah"
Now I really want to stick the Clutch Bracket warranty extension warranty letter up to that Tech Line's Moron ***.
and I want to give my finger to whoever said I had blah blah blah on my car that causes it to break.
So yea, you just need to keep working until you find the right person (at techline, or region, etc) who knows what they're talking about.
Hope they put that **** into writing so every RX-8 owner hit by this bullshit can sue their pants off
Note to Mazda : I know you check this forum so I hope you can read this ---- you guys REALLY need to starts firing people. Hiring Monkeys not gonna help your Brand. Oh also, stop spreading god damn bullshit. Mazda Japan sells Rotary Engine oil for decades, and they have FULL SYNTHETIC ROTARY ENGINE OIL. I guess Mazda Japan knows more than those monkeys in MNAO who just sits in corporate all day & night playing solitaire. right ? So if Mazda Japan says YES Synthetic is OK and we sell them. MNAO should just Shut the Fuxk up.
when the dealership needs approval, They need to call Mazda's "techline", which is the place that gives them the Green light or the Red Light.
But sadly, both sides (dealership & ppl working at techline) are usually a bunch of monkeys/idiots.
For example : Manhattant Mazda. I complained about the "rattle" rear view mirror and I want them to replace it, the guy had the ***** to tell me that, the noise Im hearing came from the "Aftermarket" wing I have in the rear of the car ... my eyes were wide open, I mean HELLO? I THINK I KNOW WHERE MY NOISE COMING FROM? and you are fuxking telling me the rattle noise inside the cabin came from somewhere in the back of my car? I literally just got stunned by his idiotic words. Not to mention its a god damn Mazdaspeed wing, I even told him "err, its from Mazda", he was like nope, I never seen it, its Aftermarket ... Thanks, you just showed me what kind of skills/knowledge you got. Zero ?
then later When my clutch bracket snapped, I had it tow to the same place, cuz it was closest at that time. then when the car was there, Manhattan Mazda tech "assumes" that I have aftermarket clutch that causes it to break, but coming from a place that tells me my "Mazdaspeed Wing" is not from Mazda and bunch of other bullshit ? meh.
Couple hours later he came back then he was trying to use "threat/scared tatics" on me by saying oh if you said its not then we will have to drop the transmission and check, and if its an aftermarket clutch we will charge you full labor. Sorry I ain't gonna get scared by that, so I told him "Go ahead just drop it all you want, cuz I know what I have and you will have to eat the bill."
Then about another hour something later he was like "oh good news we did you a favor, we called Techline and they approved the replacement, but this is a one time deal only cuz according the Tech Line people, the clutch bracket should never break like this ... blah blah blah"
Now I really want to stick the Clutch Bracket warranty extension warranty letter up to that Tech Line's Moron ***.
and I want to give my finger to whoever said I had blah blah blah on my car that causes it to break.
So yea, you just need to keep working until you find the right person (at techline, or region, etc) who knows what they're talking about.
Hope they put that **** into writing so every RX-8 owner hit by this bullshit can sue their pants off
Note to Mazda : I know you check this forum so I hope you can read this ---- you guys REALLY need to starts firing people. Hiring Monkeys not gonna help your Brand. Oh also, stop spreading god damn bullshit. Mazda Japan sells Rotary Engine oil for decades, and they have FULL SYNTHETIC ROTARY ENGINE OIL. I guess Mazda Japan knows more than those monkeys in MNAO who just sits in corporate all day & night playing solitaire. right ? So if Mazda Japan says YES Synthetic is OK and we sell them. MNAO should just Shut the Fuxk up.
I'll continue to keep everyone posted on the progress. Still have yet to receive anything in writing and this is day 3 since the request.
03-31-2011, 07:21 AM
#60
I love the support everyone. My friends here at work have been great at putting me in contact with friends of theirs who can help out legally if neccessary as well. All of the information and horror stories that I have received on this site as well as personal emails is unbelievable.
I'll continue to keep everyone posted on the progress. Still have yet to receive anything in writing and this is day 3 since the request.
I'll continue to keep everyone posted on the progress. Still have yet to receive anything in writing and this is day 3 since the request.
04-01-2011, 07:27 AM
#64
Administrator
find out what oil the dealership keeps in stock- not what they sell in quarts but what they have in drums for oil changes 
dont lawyer up just yet- once you do that it will end any converasation you are having and it will be a long time till your engine gets replaced. work up the food chain. service rep service manager dealership owner. mazda rep district person supervisor etc
point out to the Mazda people what oil the dealership uses for oil changes
as others have said- try finding a non semi-synth 5w-20.
oh that place is just full of crap isnt it? i hate dealers. is there any indication on the website that the person pictured was paid for their endorsemsnt or that she is an actress/model but the contents are real ... etc etc?
dont lawyer up just yet- once you do that it will end any converasation you are having and it will be a long time till your engine gets replaced. work up the food chain. service rep service manager dealership owner. mazda rep district person supervisor etc
point out to the Mazda people what oil the dealership uses for oil changes
as others have said- try finding a non semi-synth 5w-20.
oh that place is just full of crap isnt it? i hate dealers. is there any indication on the website that the person pictured was paid for their endorsemsnt or that she is an actress/model but the contents are real ... etc etc?
04-01-2011, 08:27 AM
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I love the support everyone. My friends here at work have been great at putting me in contact with friends of theirs who can help out legally if neccessary as well. All of the information and horror stories that I have received on this site as well as personal emails is unbelievable.
I'll continue to keep everyone posted on the progress. Still have yet to receive anything in writing and this is day 3 since the request.
I'll continue to keep everyone posted on the progress. Still have yet to receive anything in writing and this is day 3 since the request.
04-01-2011, 08:42 AM
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Almost 10am here guys. Day 4 without the denial of warranty letter. Called the dealership yesterday and they didn't have any new information. The gentleman that I have been working with was busy with another customer. They never returned my call as requested. No call from Mazda North America or the email they promised 4 days ago.
04-01-2011, 08:55 AM
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Who are you speaking with over there? Is your car in the parking lot?
We can gather the club members and have everyone drive there RX7/RX8 over there to have a group discussion : )
We can gather the club members and have everyone drive there RX7/RX8 over there to have a group discussion : )
04-01-2011, 09:09 AM
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Almost 10am here guys. Day 4 without the denial of warranty letter. Called the dealership yesterday and they didn't have any new information. The gentleman that I have been working with was busy with another customer. They never returned my call as requested. No call from Mazda North America or the email they promised 4 days ago.
Walk in their and tell them. Honestly these people care very little for yout or your car they just want money. Go around back and see whats in the oil drum for changes and use it against them (i doubt they even have 5w-20). Show them the Maguson warranty act and let them know that they have to prove that the oil caused the problem, not that you pay for the work to prove it. Ask for the denail letter and if he says no get the supervisor. if the supervisor says no then go to the next guy.
if you don't get anywhere with these guys go to another mazda dealer, get the work done, and let mazda know what fuxk heads the other dealer is.
04-01-2011, 09:20 AM
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Yes i would try another dealer. They cant prove is the oil. Call anyone here and see if they can help out
http://www.mazdausamedia.com/taxonomy/term/28/all
800-222-5500
http://www.mazdausamedia.com/taxonomy/term/28/all
800-222-5500
04-01-2011, 10:28 AM
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11:30am Friday- just called the dealership to get an update. Couldn't get thru yet again. I asked for the manager, who said he is totaly unaware of my situation. He took down the information and is going to get with the service department too find out what's going on. He said either he or the service rep. will give me a call. Still no word from Mazda...