Silly Mazda Customer Service
#1
Silly Mazda Customer Service
So, I sent Mazda USA customer service and email about the spring rates on the MS Springs just to see what they would say. Here is how the email thread went
Me:I am unable to find out what the spring rates are anywhere on your site. Is it possible to get those rates?
Them:"Thanks for contacting Mazda.
Genuine Mazda Parts and Accessories can be purchased from your local authorized Mazda dealership. Keep in mind, pricing will vary from dealer to dealer, as each Mazda dealership is an independently owned and operated business. As for more information on parts, I’m afraid that what ever information is on the website is what’s meant for the public to know.
To locate your closest Mazda dealership, please visit our website at www.mazdausa.com/MusaWeb/loadDealerSearch.action.
Again, thank you for contacting Mazda. "
ME:This had nothing to do with my question.....
What are the spring rate for the Mazdaspeed springs for an RX-8.
Thanks you.
Them:As for more information on parts, I’m afraid that what ever information is on the website is what’s meant for the public to know.
ME:So you sell performance parts with little to no useful information for the consumer? wow.....
I find that very hard believe. Someone must have that information as why would you sell such things without performance testing and evaluations that would help consumers choose your performance parts over after market competitors.
Them:As silly as that sounds, that's correct.
I mean...wow
Me:I am unable to find out what the spring rates are anywhere on your site. Is it possible to get those rates?
Them:"Thanks for contacting Mazda.
Genuine Mazda Parts and Accessories can be purchased from your local authorized Mazda dealership. Keep in mind, pricing will vary from dealer to dealer, as each Mazda dealership is an independently owned and operated business. As for more information on parts, I’m afraid that what ever information is on the website is what’s meant for the public to know.
To locate your closest Mazda dealership, please visit our website at www.mazdausa.com/MusaWeb/loadDealerSearch.action.
Again, thank you for contacting Mazda. "
ME:This had nothing to do with my question.....
What are the spring rate for the Mazdaspeed springs for an RX-8.
Thanks you.
Them:As for more information on parts, I’m afraid that what ever information is on the website is what’s meant for the public to know.
ME:So you sell performance parts with little to no useful information for the consumer? wow.....
I find that very hard believe. Someone must have that information as why would you sell such things without performance testing and evaluations that would help consumers choose your performance parts over after market competitors.
Them:As silly as that sounds, that's correct.
I mean...wow
#11
went back to srsly broke
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I'm not sure, but doesn't Mazdaspeed themselves have a support team?
http://www.mazdaspeeddevelopment.com/contactus.htm
It's through MNAO, but I'm betting it's a separate department.
http://www.mazdaspeeddevelopment.com/contactus.htm
It's through MNAO, but I'm betting it's a separate department.
Last edited by JinDesu; 12-10-2009 at 09:19 AM.
#13
I'm not sure, but doesn't Mazdaspeed themselves have a support team?
http://www.mazdaspeeddevelopment.com/contactus.htm
It's through MNAO, but I'm betting it's a separate department.
http://www.mazdaspeeddevelopment.com/contactus.htm
It's through MNAO, but I'm betting it's a separate department.
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