Shumster

iTrader: (2)

Wow ok, well the service manager is not in right now but I talked with an advisor that i've delt with much in the past. He got very hostile, and pretty much told me that according to Mazda personnel in Japan, regionally ect. Ect. That was the decision made. That the theory behind it was to lubricate the engine on startup. He also had the audacity to ask "do you really think a quarter liter of oil is going to do any harm".

He also said that it was a quarter liter and not an whole liter. Maybe I misheard.

I was even thinking of getting them a case of wine when I went to rescue her. That looks like it's out the door now.

Oh also, apparently my battery is dead, so i'll be paying for a new one.

This sort of service makes me sick. Almost ashamed to own a Mazda

9krpmrx8

iTrader: (46)

Well a 1/4 of a liter won't harm anything. It still makes no sense. But this is why no one touches my car but me. I have never met a dealer tech who I would let work on my car (out of warranty anyway).

dannobre

iTrader: (3)

That amount of Pre-mix would be a lot.........not sure where that stupid idea came from.

Good thing...it will likely just smoke a lot till you get to Kamloops or so...and then it will be gone

If it was me...I would premix with about 1/2 litre of 2 stroke per tank for the drive back to Calgary just to be safe ( in the tanks after the engine oil burns off)

Shumster

iTrader: (2)

Ok good to know guys, and thanks again for the fast responses. I will update on if Or if I don't make it back to Calgary

Jastreb

iTrader: (1)

Ummm wtf. I don't even... :

I'm sorry to hear about your experience. I can only imagine the level of frustration. After 2 failed remans, they should be kissing your shoes every time you talk to them for the troubles you have had. Especially if you went back to stock ignition.

I hope your car makes it back to Calgary so that you never have to deal with these bozos again. I guess they're the only one for hundreds of miles?

Happy belated birthday! May your birthday gift is a full functioning R3.

MikeTyson8MyKids

iTrader: (1)

Oh man...lol. Why didn't they just put a little oil in the plug holes? Nah...just dump a bunch of 5w20 in the gas.

But like other people have said, you may find a little buildup on the injectors, maybe a little on the plugs, O2, cat...etc...anything downstream.

Shumster

iTrader: (2)

Thanks Jastreb, I appreciate that.

All I can say is that if this ever resolves I'm going to very vocal about my experience with Mazda Customer Service. The service I've received has been nothing short of disgraceful.

dannobre

iTrader: (3)

When you picking it up?

Shumster

iTrader: (2)

I'm flying to Victoria on Friday and rescuing her on Saturday. I'm hoping at least I can get her to Vancouver. That way at least I won't have to deal with stealership anymore

dannobre

iTrader: (3)

Too bad....I'm out of town till Sat night...otherwise I could have had a look on your way out of town

Shumster

iTrader: (2)

Dannobre, where are you located? I'm actually not heading back until sunday

dannobre

iTrader: (3)

Cloverdale 😊

Nadrealista

hehe they are trying to premix with regular oil, if the OMP is fixed there should be no need for that..omp malfunction would not make the engine fail so fast anyway so that was not the cause for sure...

btw this engine needs to break in so not sure you want to premix too much

hopefully this reman is put together properly...

Chibana

Experiences like these have me wondering if I will even mess with the dealer and a remanufactured engine if my Series II engine fails under warranty, or if I will just pay for a reputable rotary engine builder to replace my engine. Since I joined this site years ago I've seen quite a few horror stories about remans. I'm at just over 6 years and about 47,000 miles right now. I've got two more summers of engine warranty left.

Steve Dallas

^ I am in a similar boat with you, although I have more warranty left. I am going to keep taking good care of my drivetrain, but also keep driving the hell out of it. Should the engine go, I don't know if I should try a reman (and drive the hell out of it) or just spend the money and go straight to one of the good engine builders. If a reman would be any good at all, it could buy me a year or two of track time before having to spend that money, though...

9krpmrx8

iTrader: (46)

It's hit or miss, my original engine from Japan failed at 22k (bone stock), My first Mazda reman lasted 75,000 hard miles (mostly stock, BHR kit and midpipe), and the last Mazda reman (nitrous and bolt ons) only lasted 30,000 miles but failed due to a coolant seal not low compression. My Pineapple Racing engine is coming up on 30,000 miles boosted.

Shumster

iTrader: (2)

Wow, so the service advisor just called me to tell me that I have to buy a new battery because mine is dead and that I owe them 300$ for the oil nozzle and driver. And then he had the audacity to tell me that on Saturday he didn't even want to talk to me and that I could just pick up my keys and leave (due to me questioning the decision to put motor oil into the gasoline). I might add that when I asked them about the oil itwas nothing but polite, mainly I was just confused. Anyway he pretty much ripped on me in a monologue about how I should be more grateful for the "excellent" service and good will that the dealership has done me so far...I'm so mindblowingly confused right now. Honestly, I feel very assualted. I don't understand where all this hostility came from

9krpmrx8

iTrader: (46)

Well he is lucky it isn't me. If your battery was fine before then that is some bullshit. And they have no proof that it was the driver or the nozzle and honestly I think that is BS. That guy has some ******* nerve.

Shumster

iTrader: (2)

I think i'm going to talk with my guy at Mazda Canada. Frankly, that behaviour was absolutely offensive. It's almost as if he was trying to scare me into not bringing it up when I came to pick up the car on Saturday.

That being said, this is the service advisor that had been dealing with my car up until the second reman failure, the service manager then took over. I've always had a very good relationship with him so i'm very confused as to how he turned so hostile on me.

I almost wonder if whoever "recommended" the oil actually meant two stroke. And they screwed up and just put 5w20 in and they've realized they screwed up. And him calling me is trying to scare me into not saying anything. All I can say is that i'm shaken at how passive agressive and distateful he was. Essentially he told me to pay my bill and screw off because he wants nothing to do with me anymore.

In regards to the battery, It's an optima red top that's 2 years old so maybe it is getting to end of it's life, but still. It was fine when I gave it to them.

9krpmrx8

iTrader: (46)

Ah if it is an AGM then they likely let it go completely dead and killed it. Still bullshit but I would just buy a battery (Not a Red top, they suck, i went thru two under warranty before junking it) and bring it in myself rather than pay them $300.00 for one. They are full of **** and I would demand to talk to someone at Mazda about the downright incompetence. I don't see any legit rotary technician at Mazda recommending that engine oil be put in the gas tank of a fresh reman from Mazda. And there is no way a faulty driver and one faulty oil nozzle could cause a loss of compression that quick. It just makes no sense.

Gravey

iTrader: (3)

Wow... that's... appalling... Where does he get off talking to you like that... he's supposed to be representing Mazda...

I doubt Mazda wants him talking to their customers that way... Please tell me this is all in a voicemail!!!

Shumster

iTrader: (2)

Thanks 9K, I just got off the phone with my guy at customer service at Mazda Canada. He was very understanding but he said that I should speak with the service Manager at the dealership when he gets back next week. He did say however that there isn't much he can really do. And I asked him not to call the dealership so as to not get them more angry...Any ideas on how to proceed?

9krpmrx8

iTrader: (46)

Yeah I mean dealers are their own entities so he can't really do anything about the customer service aspect, but I am sure someone at Mazda would want to know if there was an improper diagnosis or possibly an install error on the dealers part that let to the engine failure. Because Mazda Canada is paying the dealer for the warranty work.

Shumster

iTrader: (2)

He said to email him and he'd forward it to technical to get their thoughts

And ya, not in a voicemail

9krpmrx8

iTrader: (46)

I mean I went months before I realized my engine wasn't consuming oil at all (I had noticed the consumption dropped a while before that but thought it was due to the fact that I moved and my driving distance to work was drastically reduced) due to two failed oil injectors and cracked and clogged OMP lines and that engine did not loose compression. And many people with the SOHN adapter have admitted to letting their reservoir run dry for long periods of time. So I doubt one faulty nozzle on a Series II with a much better OMP system would cause a failure in 300kms.