On-line Service Record
08-17-2010, 01:03 PM
#1
until the day I die
Thread Starter
On-line Service Record
Do many of you use this? I got into an argument with my local Mazda service rep (first time Ive ever had a complaint with Maple Shade Mazda). I had my routine service done this morning (LOF-yes, Im a loser & still go to the dealer for this). Anyway, when I left they made suggestions: need new tires (which Im already taking care of), & brake wear, which I wasnt aware of. When I got home, I also noticed they said I need a new battery. I knew they had changed out my battery within the past year or so, so I was concerned.
I pulled up my service record on-line & it said "battery replacement 1/7/09." I know batteries last longer than 18 mos. I called service, got a recording, & they called back.
The guy who called me back started arguing with me, "Where did you get that info?" On the Mazda web site, I said. Well, you must have gone somewhere else! (WTF? It was on THEIR website!)
"No, except for tires, tints, & lights, all my work was done by you!" I said.
"Well, it says in my records that you had your back lenses replaced for moisture on 1/7/09." (I did have that done, but that's not what their site says.)
So, the end of this was I got the new battery in Nov, 08 & it is still under 100% warrenty & need to bring the 8 back.
I'll sort thru all my service papers I have collected over the past 6 years & get this info straightened out.
I was wondering if any of you guys had this mis-information on line for your car?
When I left today, they said, "We hope you give us all 10s when Mazda calls you."
Yeah, right....
I pulled up my service record on-line & it said "battery replacement 1/7/09." I know batteries last longer than 18 mos. I called service, got a recording, & they called back.
The guy who called me back started arguing with me, "Where did you get that info?" On the Mazda web site, I said. Well, you must have gone somewhere else! (WTF? It was on THEIR website!)
"No, except for tires, tints, & lights, all my work was done by you!" I said.
"Well, it says in my records that you had your back lenses replaced for moisture on 1/7/09." (I did have that done, but that's not what their site says.)
So, the end of this was I got the new battery in Nov, 08 & it is still under 100% warrenty & need to bring the 8 back.
I'll sort thru all my service papers I have collected over the past 6 years & get this info straightened out.
I was wondering if any of you guys had this mis-information on line for your car?
When I left today, they said, "We hope you give us all 10s when Mazda calls you."
Yeah, right....
08-17-2010, 01:19 PM
#4
In my case the Owners/MyMazda/Service History page only contains info recorded by me. I guess my dealer isn't as savvy as others.
I can call them up or of course in person get a printout of all service they've performed.
So, it's not hard to see that they may have web-based online misrecorded info, or not at all.
The in-dealership online system, which you can elicit from any dealership (or phone call to MNAO), should be much better however as the data is auto-recorded on service form entry when they give you the estimate and/or at checkout.
I can call them up or of course in person get a printout of all service they've performed.
So, it's not hard to see that they may have web-based online misrecorded info, or not at all.
The in-dealership online system, which you can elicit from any dealership (or phone call to MNAO), should be much better however as the data is auto-recorded on service form entry when they give you the estimate and/or at checkout.
08-17-2010, 01:26 PM
#5
Registered
In my case the Owners/MyMazda/Service History page only contains info recorded by me. I guess my dealer isn't as savvy as others.
I can call them up or of course in person get a printout of all service they've performed.
So, it's not hard to see that they may have web-based online misrecorded info, or not at all.
The in-dealership online system, which you can elicit from any dealership (or phone call to MNAO), should be much better however as the data is auto-recorded on service form entry when they give you the estimate and/or at checkout.
I can call them up or of course in person get a printout of all service they've performed.
So, it's not hard to see that they may have web-based online misrecorded info, or not at all.
The in-dealership online system, which you can elicit from any dealership (or phone call to MNAO), should be much better however as the data is auto-recorded on service form entry when they give you the estimate and/or at checkout.
08-17-2010, 01:29 PM
#6
until the day I die
Thread Starter
I asked the service rep. who recorded the wrong info? He indicated Mazda did from info they provide.
On the Mazda USA web page, there's a pull down under "OWNERS" that leads to "My Mazda."
I signed in there, & that was where I found what was supposedly "My Service Record."
On the Mazda USA web page, there's a pull down under "OWNERS" that leads to "My Mazda."
I signed in there, & that was where I found what was supposedly "My Service Record."
08-17-2010, 01:31 PM
#8
I already explained this "dual system" above. The in-dealerhip system is the official one. The web-based is just a niceity.
I asked the service rep. who recorded the wrong info? He indicated Mazda did from info they provide.
On the Mazda USA web page, there's a pull down under "OWNERS" that leads to "My Mazda."
I signed in there, & that was where I found what was supposedly "My Service Record."
On the Mazda USA web page, there's a pull down under "OWNERS" that leads to "My Mazda."
I signed in there, & that was where I found what was supposedly "My Service Record."
08-17-2010, 01:44 PM
#9
SARX Legend
iTrader: (46)
My dealers "in-dealership system" doesn't show my first engine replacement, it just says battery replacement. I went back and forth with them last week when I was trying to get some dates of certain things clarified.
08-17-2010, 01:54 PM
#10
Wayne Mazda record everything I did at their dealership into the system. so I can look it up at Mazdausa.com. I like it. Im starting to think I should start doing service there, 25 bux for oil change doesn't sound too bad sometimes(on my lazy day)
I guess most dealerships are still loaded with morons ?
I guess most dealerships are still loaded with morons ?
08-17-2010, 02:23 PM
#11
Registered
My dealer is pretty good, and enters stuff in the on-line system. It's usually a reasonable approximation of what I had done and what the printed receipt says. Sometimes it takes a while for it to show up. I suspect that it's entered manually by the service advisor, between periods of real work. The in-dealer system is where they enter the actual stuff done, and is what prints out the receipts.
Ken
Last edited by ken-x8; 08-17-2010 at 03:59 PM.
08-17-2010, 02:51 PM
#12
until the day I die
Thread Starter
I just went back on my service list & they have me down as having 4(!) battery replacements including TODAY which is listed as August 19th (today is the 17th). I did not get my battery replaced today.
Maybe they get some kind of bonus from Mazda for doing battery replacements!
Maybe they get some kind of bonus from Mazda for doing battery replacements!
08-17-2010, 06:55 PM
#13
Wayne Mazda record everything I did at their dealership into the system. so I can look it up at Mazdausa.com. I like it. Im starting to think I should start doing service there, 25 bux for oil change doesn't sound too bad sometimes(on my lazy day)
I guess most dealerships are still loaded with morons ?
I guess most dealerships are still loaded with morons ?
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