Raptor75

A little less then nothing.

Actually a few come close to these estimates most do not and some are very far away. The biggest effect on the mpg with the rotary is how hard you jump on it and if your in heavy traffic areas. That being said there are major discrepancies in MPG between cars. One guy posted that he had an RX that was getting 10mpg city driving and Mazda blamed it on his driving style and the roads he drove. Mazda said the car was working fine. He bought a new RX and his mileage jumped up to 17 mpg without changing a thing. There is no doubt in my mind that there is some major problems with some 15% of all RXs on the road and Mazda will not admit it or even attempt to solve it. The only way anything is going to happen is a law suite I'm sorry to say. Mazda just doesn't care about the end user.

dean2900

Unfortunately, I am forced to agree with my continued woes with Mazda. Every car company has some lemons but Mazda seems to be having too many and many of their service center are horrible.

There is no point in mine expending the time and energy to fight with my local Mazda dealer on the gas mileage woes since the flash. If I tell the service center, they just give me the blank stare and will say something generic like "We will look into it." Of course they never do.

I have to say though if I was looking for a new car today and never owned an RX-8 and was considering one, it would probably be last on my list based on the amount of documented problems.

dean2900

A lawsuit would make some lawfirm rich but reluctantly, I would be all for it if it made Mazda actually address these issues they choose to ignore.

Raptor75

I hear you. I really love this car but Mazda's support has been nothing but abysmal.

They hook your car up to the computer and if the readings are normal they send you on your way regardless of how your car is performing. They will not spend a dime for any further diagnostics. The couple of bucks they save is so off set by the way they turn off customers. If they would have at least made an effort to correct my problem, at least have their regional rep return my call, at least not treat me like an idiot and insult my intelligence with their BS.

I have to agree with you that after my experience with Mazda's support I will never buy another Mazda again. At least not a new one which is under warranty.

Zoom-Zoom-Doom

dean2900

Part of it is the system. If they fix the car once and it was misdiagnosed and has the same problem, the technicians dont get paid by Mazda NA so there is no motivation to fix it. It is pretty bad with the owner of a Mazda dealer tells me this.

If you have a new problem that shows up in the ODBII diagnostics then Mazda is thrilled to fix it because it appears a lot of dealers absolutely abuse Mazda NA on warranty work.

Not all problems show up on the ODBII. BTW, when I called Mazda NA again, they told me that the battery drain was because of the trunk light staying on which they said they fixed last time. They told me that last time but didnt document it. They didnt tell me that this time but did document it.

Raptor75

Again I agree with you. The root of Mazda's poor service is MNAO, my dealer told me the same. If the computer didn't show a problem they couldn't do a thing because they will not get paid. Mazda has regional reps that should be checking on the dealer to assure cost are in control, to blanket denied service for obvious issues is pure stupidity and will cost them customers. It already turned me off of replacing our Subaru Outback with a C-7 or C-9. I was really excited about these cars but after be screwed over by their service there is no way in Hell that I would put myself through it again with another Mazda. Lets see, they saved themselves a few hundred dollars by not honoring their warranty and in return lost as least one car sale, any chances of future sales and now have a really agitated and vocal owner slamming them all over the net. Well done Mazda bravo.

dean2900

Thats the part I dont get. Each time Mazda screws it's existing customer they are probably losing 10 potential sales. Word of mouth is still a powerful tool. The internet makes word of mouth easily accessible.

I dont really think there is a problem with their model. I think the problem is with the people.

My local Sales Manager is a moron when it comes to cars. The owner would prefer not have a service center. The Regional Rep is the key to keeping the dealers honest but the one in my region is worthless. It took probably 20 plus calls to Mazda NA and then 7-9 direct calls to her phone number to get one call back and she said she didnt know anything because she was waiting on Bob King to fax the paperwork. The only thing she did say is since I am refusing to return the loaner car until my car is actually fixed then she would go back and charge me for every day I had the loaner.

I think the system needs to be tweeked where the mechanics get paid less for 1st time warranty work and still paid for further assesment of reocurring issues.

However, the biggest problem is that Mazda obviously lets anyone that has the money be a dealer. They dont care if the owner is the sleeziest person on earth.

I would think with the number of people i have told about my issues with Bob King that they will lose 20 times the amount that it would have costed them to fix it correctly in the first place.

There is no way Mazda will succeed until they have more top notch Dealers and Service Shops.

With the exception of maybe Mitsubishi, I truly believe Mazda has the worst support of any of the car companies. Of course Bob King in my area owns Mazda, Hyundai, Kia, Suzuki, and Mitsubishi. Lets face facts. That is not the top list of car manufactors.

Late Edit: Also, Mazda needs a better escalation policy. You can call Mazda NA until you are blue in the face but the ONLY thing they can do is call the dealer and pass the info on to the Regional Manager. People wouldnt be calling if they werent having problems with their service center so all they can do is tell the regional rep.

I am hoping that my letter to the customer mediation department helps but I am not holding my breath.

I hate to say it but Mazda needs to be sued for massive amounts of fraud in MPG estimates, HP estimates, and not honoring warranties.