Race Roots coming clean....
08-13-2011, 08:33 PM
#553
Surf Hard, Drive Hard
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and if "some of us" were aware i would hope they would report it to get the guy off the forum again. besides the stolen car WHICH IS ENOUGH, the classifieds aren't for selling every part you can lay your hand on and snub the nose at the vendors who do pay a fee to sell here. thats also in the rules. sell your own parts- anything more is a vendor
For the record, while I may have known before he came out(so to speak), rest assured if I saw anything not up to snuff, then I would've reported it.......... pronto.
That being said, this isn't a court of law, I don't think we know the exact truth from either side..........but, that's not mine to decide.........that's all I'm saying.
08-13-2011, 10:36 PM
#554
Administrator
then there is the other problem. whenever he does get in he uses the classifieds section to sell salvaged parts etc over and over. which is also against the rules. the classifieds are for individuals to sell off their extra parts not for people to run their businesses in. that's a slap in the face to the business who do legitimately sell here and help keep the lights on.
either of the above is enough for a perma ban
08-14-2011, 11:13 PM
#557
Super Moderator
Mike (if OK to call you by that name), I totally understand what you are saying or coming from..
Some peoples perception of "Customer Service" if different to others..I am old school and "Service" means everything to me in a transaction.
I prefer to pay that little more for receiving the Service I give out and expect.
In retailing and wholesaling both in Spare Parts, Imported Gift Lines and Records to Organic Fruit and Vegetables, I always gave out what I expect to receive...
Should I say..I like many have a standard of Customer Service.
Mike, there are some excellent Vendors here, Charles (BHR) and Paul (Mazmart) give FIRST CLASS Service.
Some peoples perception of "Customer Service" if different to others..I am old school and "Service" means everything to me in a transaction.
I prefer to pay that little more for receiving the Service I give out and expect.
In retailing and wholesaling both in Spare Parts, Imported Gift Lines and Records to Organic Fruit and Vegetables, I always gave out what I expect to receive...
Should I say..I like many have a standard of Customer Service.
Mike, there are some excellent Vendors here, Charles (BHR) and Paul (Mazmart) give FIRST CLASS Service.
08-14-2011, 11:42 PM
#559
Imagine if I hadn't been selective. If I had just kept selling and selling, trying to sell my way out of a hole. Kissing everyone's *** to bring in that last extra dollar.
The hole would have been way bigger and impossible to fill.
That is the Fluid Motorsports style. That is the MazSport style.
Dig a hole and walk away.
I waited it out and worked other sources of income until I could recover from my mistakes. And eventurally I did.
Now, I can start to build business again in good conscience.
But rest assured, it won't be by mopping brows and pouring herbal tea.
I only invest my time in things that no one else has the talent for. If you don't like my attitude, you can just live without those things.
Other people will be smart enough to know that what you guys are calling "customer service" is just lip service. "Customer service" the way you describe it is bullshit.
Real customer service is putting products and services in the customer's hands that makes them think "Damn. How did he think of that?"
08-14-2011, 11:55 PM
#560
08-15-2011, 12:14 AM
#562
Super Moderator
Customer Service is Bullshit!!??!!...
Giving Good or Excellent Customer Service builds a Business...
Poor Customer Service or Products (no matter WHAT you Sell) will in time destroy your Business.
You already know "Word of Mouth" is the cheapest and best form of Advertising.
I guess so much depends on "What" one sells, it is relatively easy to specialise on a few products/commodities.
Selling or stocking thousands of line items of what the consumers wants is a far greater challenge.
The staff or support one has behind any business is equally important to its success.
In the end the Consumer could not care less on the Sellers "talents" or 'behind the scenes' issues or problems....all they want is what they pay their money for in a timely manner.
If that can not be done then return their money.
08-15-2011, 12:20 AM
#563
Well there you go....
Giving Good or Excellent Customer Service builds a Business...
Poor Customer Service or Products (no matter WHAT you Sell) will in time destroy your Business.
You already know "Word of Mouth" is the cheapest and best form of Advertising.
I guess so much depends on "What" one sells, it is relatively easy to specialise on a few products/commodities.
Selling or stocking thousands of line items of what the consumers wants is a far greater challenge.
The staff or support one has behind any business is equally important to its success.
In the end the Consumer could not care less on the Sellers "talents" or 'behind the scenes' issues or problems....all they want is what they pay their money for in a timely manner.
If that can not be done then return their money.
Giving Good or Excellent Customer Service builds a Business...
Poor Customer Service or Products (no matter WHAT you Sell) will in time destroy your Business.
You already know "Word of Mouth" is the cheapest and best form of Advertising.
I guess so much depends on "What" one sells, it is relatively easy to specialise on a few products/commodities.
Selling or stocking thousands of line items of what the consumers wants is a far greater challenge.
The staff or support one has behind any business is equally important to its success.
In the end the Consumer could not care less on the Sellers "talents" or 'behind the scenes' issues or problems....all they want is what they pay their money for in a timely manner.
If that can not be done then return their money.
That is because you - the customer service bullshitter - are the buffer between the product or service provider or the actual owner of the company and the customer.
You are charged with the responsibility to eat the **** sandwich for the customer.
When it is one-on-one and when you are the provider of something bespoke, all that thankfully goes out the window.
You can't "make someone feel good" any more than you can "make someone happy".
All you can do is provide something that someone wants. Everyone is responsible for their own happiness.
If you can provide something in a better way, that is one way to provide what someone wants.
But providing something that they cannot get elsewhere is the same thing.
Last edited by MazdaManiac; 08-15-2011 at 12:24 AM.
08-15-2011, 12:35 AM
#564
Super Moderator
When it is one-on-one and when you are the provider of something bespoke, all that thankfully goes out the window.
I guess my late father who designed, made period furniture from real timber by himself for over 60 years also had it wrong with his one on one 'Real' customer service..
Thankfully he must of had a lot to learn, and had it all wrong.
Perhaps he should have used your policy on how to be a success...
08-15-2011, 01:19 AM
#566
I'm not evangelizing anyone. Believe what you will and conduct your business as you wish.
I spent more than half of my 45 years on the planet as a professional musician. Starting less than half-way through the 1980’s, for the most part I made my way in and through life performing in front of people that paid me to do so. As jobs go, in retrospect, it was pretty interesting. In all, I had it pretty good. A masters-degree in music almost never pays. But I was making more money than an astronaut, which was my original career choice (when I was 7).
For those two-plus decades I spent in the entertainment business in DC, the one thing I learned as I watched hundreds of other musicians struggle while we flourished - the customer has no idea what they want until you tell them what they want.
You can beg the customer to pay you or you can make them beg to pay you.
The latter yields much, much better dividends in more ways than three, but the real trick is to give them something that, ultimately in their eyes, was worth every penny.
I spent more than half of my 45 years on the planet as a professional musician. Starting less than half-way through the 1980’s, for the most part I made my way in and through life performing in front of people that paid me to do so. As jobs go, in retrospect, it was pretty interesting. In all, I had it pretty good. A masters-degree in music almost never pays. But I was making more money than an astronaut, which was my original career choice (when I was 7).
For those two-plus decades I spent in the entertainment business in DC, the one thing I learned as I watched hundreds of other musicians struggle while we flourished - the customer has no idea what they want until you tell them what they want.
You can beg the customer to pay you or you can make them beg to pay you.
The latter yields much, much better dividends in more ways than three, but the real trick is to give them something that, ultimately in their eyes, was worth every penny.
08-15-2011, 07:46 AM
#567
Maybe a mod should revhse the title of this thread to "MM Comes Clean ... " 
Otherwise more bespoke BS. Anybody can see that this latest round is all evangelixing yourself while damning RR. It's basically the same thing now.
.
Otherwise more bespoke BS. Anybody can see that this latest round is all evangelixing yourself while damning RR. It's basically the same thing now.
.
Last edited by TeamRX8; 08-15-2011 at 07:49 AM.
08-15-2011, 07:54 AM
#568
success is usually defined by your strive to show the customer a reason why paying you will benefit them more than paying another.
Surely if you have managed to get to a point where customers are left with no choice but to beg to pay you, you clearly didn't grow your business enough to meet with the demand, thus giving competition reason to grow.
08-15-2011, 08:05 AM
#569
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Jeff doesn't address any challenge or obstacle in any way which might ever be considered 'usual'. 
That's what he meant paimon. He just used different words. He meant that begging to pay, as in they have money and want to spend it on your product rather than someone else's. It does imply a greater demand than supply, but then, that is the right side of the pendulum to be on anyway. As a supplier, you don't want to have more supply than demand because you will have to lower profits to get people to buy.
Edit:
Quoted the wrong section
Edit:
Quoted the wrong section
08-15-2011, 11:00 AM
#571
I zoom therefore I am.
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