HILEY MAZDA OF HURST, TX- POSITIVE

bought my car here....no pressure what-so-ever. car was detailed beautifully. my salesman offered to take me to lunch while they getting the car already, due to the fact that there were a couple other cars ahead of mine!!!

As for the service department...AWESOME!!!! i'm still getting calls to see how my 8 is doing. service manager has an 8 also and we got into a playful arguement about different mods and how they were effective. EVERYONE THERE HAD BEEN NOTHING BUT NICE STILL TO THIS DAY!!!

Stone Mountain Mazda (Stone Mountain, Georgia) -- POSITIVE. Sales Manager was open and courteous with us, gave us deal below invoice and showed us the invoice numbers for safe measure. They remember my name every time I've been there. Service department communicative and honest. Also the only Mazda dealership in Georgia that offers the free 100k mile powertrain warranty. Recommended.

POSITIVE - Joe Myers Mazda, Houston, Texas

When I first received service for the dynamic damper TSB, they were swift about it, and the service is always great. They never ask questions, and the techs are always willing to stop and say "good morning." Too bad they're being investigated by Texas Attorney General.

Hixon Auto of Alexandria, LA - POSITIVE
good buying experience. Demarcus knew what he was talking about and didn't hassle me. Went out of his way to find me an 8 with the packages I wanted. His price for the car and my trade in was good but I think I might have gotten screwed by the Hixon financing guy. Ass. I don't think those guys communicate with each other. All the people in the Mazda builder were way nicer than those in the Ford one. Didn't get to wash my ride before I left the lot cuz it was too late but brought it in first thing next day and it was done with the quickness, no problem.

service good. Brought in cuz something was leaking and they took a look see, no problem so no charge and no hassle.

Munday Mazda in Houston, TX - POSITIVE (altho secondhand info cuz my boyfriend always went, not me)
But said very friendly and service dept. competent. Used correct oil, fixed center console in a resonable amount of time even tho had to order parts. No problems when had to check on nail in tire except that they couldn't fix it so had to buy new one. Got a free zoom zoom sticker. woohoo.

I hate to bring up old news, but I had a GREAT time with Sullivan Mazda in Ocala (Sept 03). The salesman was young, yes, but knew the car well and gave me no BS.

Happy with Dealership
 

Basney Masda - South Bend Indiana I took my RX 8 in for service today for the first oil change. The Dealer found a bent crossmember that was hit at a car wash. I have contacted the car wash to report it. The dealership straightened it at my request. Two days ago I was showing a friend the engine and he noticed the fuse box was not closed and we found it had a broken clip. I never opened it before. The dealership ordered a entire new tray unit. They have also skeduled me for a computer diadnostics next week. Total charge 33.00 for oil change. These guys are great!

Munday Mazda, Houston, FM1960/I45....MOSTLY POSITIVE

Got my Sunlight Silver 8 there on 10/07. Fredrick Thomas was a great salesman and nice guy. Thinking of buying another car from him.

Sales Manager TOTALLY SUCKED...Don't talk to him. He was totally disrespectful to me a my wife. Talked down to us like we were children (I'm 28 she's 25).

Had it in for service on 11/15-11/16 for a dash rattle, 1st oil change, and clutch noise. Donnivan was great. Good service. Poor tech had to take my dash apart 4 times to find it and fix it. Plus Donnivan picked up all of the extra charges (taxes, gas being a little lower then when I got it, upcharge for better car) for the rental car without me having to say a thing....he just did it because they had my car for 2 days instead of 1. Great service. No problem with the clutch.

Plus another salesman who didn't even work with me on my car remembered me by name when I went to go drop off my car for the service. It had been five weeks and he remembered me by name!!!!! THATS AWESOME.

Cel

Morries Mazda, Minnetonka (Minneapolis, MN)

There is a reason why they are the largest Mazda dealer in the US...

Awesome service and sales. Willing to listen to you and not try to sell you into a car you don't want or can't afford.

I currently own 3. 99 Miata, 03 MP5, 04 RX8

Classic Mazda East-Positive!
 

Classic Mazda East in Orlando Fl..
A top notch and very knowledgeable sales staff.
The service department however sucks bad. I've recently gone to Cory Fairbanks for ALL my Mazda needs. I would advise others in the Orlando area to do the same.

Good Guys: Moon Township Mazda in Pittsburgh. Took in my 8 for new tail lights, front pads, a speaker and for a grinding tranny and they fixed everything, no questions asked!

Positive: Fairbanks Mazda
 

Fairbanks Mazda in Longwood. Orlando, FL area.

This was the second dealer I visited before buying my car. Being a young guy in a civic, the usual newbie salesman came to greet me. I'd been to a dozen other dealers looking at other cars, and always got that teenage tire kicker attitude from the sales staff. I was very honest with him about my intentions of the car, and he was receptive after knowing that I wouldn't be buying the car that day. I told him I'd seen that they had the model with the options I wanted and that I'd like to take a look at it. He made it clear that he'd beat any offer from other dealers, so I went hunting and got the price down to $200 under invoice, which they happily decided to beat. Problem was, they had transferred the model without NAV (which i didn't want to pay $2000 for) after I had driven 3 hours to the dealership with my dad to cosign on the note. I offered them 50% of invoice ($750) more for the same car with the NAV, and they eventually accepted my offer. So I got a hell of a deal. I was the first customer to ever open the door of the car, and the only one to ever test drive the one I ended up buying :D

Despite my M flash hassles, their service has been great despite what I've heard from others (including competing dealerships). I drive past other dealers to take mine in for service. The service managers and tech like to chat with me about my various methods of destroying the tread on the tires and always ask if I've beaten my previous top speed record. I had a failed water pump at 18,000 miles, which they obviously replaced under warranty no questions asked (even though they hinted that excessive agressive driving could have caused it). They couldn't rent me a car since I was 3 weeks shy of 21 years old, so they sent a tech to jacksonville to get me a pump, drove me home, installed it after hours that night, and had it ready for me the next morning (a saturday). They even got all excited about my exhaust and asked that I rev it up "real high" in the service bay for everyone to hear. lol

All around a great bunch of guys, highly recommended!

Browning Mazda, Cerritos CA
Pros:
Great price (5300 off MSRP, total of 24700 for a 6spd with touring)
Great tradein for my car (5200 whereas a different stealership over a year ago would only offer 5000)
No hassling or haggling from the start.
Cons:
I was a little disappointed at their lack of ammenities in the dealership. No free sodas or snacks available and the coffee was horrible.
5 hours (Finance only had one person working. I would think that the last day of the month when you have 8 sales people all over the lot that you would have at least one more finance person. I finally got out at 11pm and there was still a guy after me waiting to get in to financing.)

Still it was a good experience and I got my dream car.
Added features:
Spoiler
MP3 player

Total cost OTD: ~32000, this includes the added security, 7yr 75k warranty, 4.39% financing, gap insurance and -1600 tradein on my old car.

Positive Overall: Lee Johnson Mazda
 

Been waiting until my first service to comment on Lee Johnson Mazda in Kirkland, Washington (Seattle suburb.)

Purchase: 4 stars out of 5. Internet quote of $27,120 for 2004 GT 6spd in 11/04. About $1000 less than any other dealer. Wanted Nordic Green. They traded with another dealer to get it. No pressure. No hassle. Might have made an even better deal, but figured they were entitled to some profit. Negatives: Car wasn't as clean as I would have liked. Had to press a bit for the "M" flash. (The original dealer hadn't performed it.) Refused to pay an additional B&O tax (It's a Washington State thing.) that they tried to put into the deal. ($150.) To their credit they eliminated the tax without a hassle when I questioned it.

The dreaded FINANCE discussion was a breeze. Very little pressure to purchase paint protection/seat protection/protection protection. Not a bad deal on an extended warranty. I didn't bite but I may later.

Their internet sales department (Tom Thoensen and Tom, Jr.) are professional, polite, and easy to deal with. I'd highly recommend them over the regular sales staff.

Service: 4 stars out of 5. Had to get an "M" flash once Mazda re-re-released the latest version. I called them. (To be fair, I only gave them one day after I knew it was released to call me.) Replaced a scratched seat back under warranty for a tiny scratch (Known TSB problem) without a whimper. They noticed that Mazda had provided the wrong seatback without a pocket. Installed it anyway and ordered the correct version.

Installed f/r mud guards I had purchased separately. Good job, though 2.5 hours labor sounded high to me. Car washed when I picked it up but paper mat not removed. (Lot boy issue; a nit to be sure.)

Had a free rental (Chevy Malibu) for the day. Hardly impressive but I didn't mind. I was hoping for a Miata or a Corvette. (They're also a Chevy dealer.)

All in all, I've been impressed, especially considering I had doubts about a dealer whose bread and butter is Chevrolet, not Mazda. I'll watch them closely at the first oil change. Considering I've had virtually no real problems, they've been a good dealer so far.

I bought mine from Flemington Mazda. They did a great job, and service was great. They found the exact car I wanted without having to order it. Service was only 1 hour for when my engine flooded. I definatley recommend them.

They took my car to Bill Britt's Mazda in Fredricksburg VA because it flooded. I was so impressed with the service. And I also had my MP3 installed as well without questions asked. I thought they would say come back another day or you need to set up an appointment. That's what I normally get from Congressional Mazda here in Rockville MD. But rather than just deflooding my car they also installed my MP3. Thanks Bill Britt's Mazda!!!!

Positive: Jim Ellis- Marietta
 

Jim Ellis- Marietta: Had a concern following my recent front brake squeal service bulletin (SB no. 04-006/04) work. They turned my rotors as a response to previous customer complaints about front end vibration after new pads were installed. I thought it unnecessary. The Service Mgr was both courteous and professional and offered to replace my rotors under warranty. EXCELLENT service!

Pacifico Mazda, Philadelphia, PA
 

POSITIVE: Pacifico in Philly

Had a great experience buying my car from them, salesperson (Claude) was very friendly and efficient. I have yet to have service done on the car, but I'll try them first.

POSITIVE: Dobbs Mazda, Memphis, Tennessee

Over the years, I've bought 9 different Mazdas from this dealer, and the experience all the way through was been excellent. Sales personnel are up front and willing to negotiate, financing is always a breeze, and service is first rate.

Never had a problem with this dealer or any Mazda I've owned.

Positive: Heritage Lincoln/Mazda in Huntington Beach, CA
 

I just want to let every one who lives in or near Huntington Beach, Southern California, to know to visit Heritage Lincoln/Mazda dealership if you have any problems with your car. My car was flooded during an aftermarket installation. I called them, and without any hassels they had my car fixed within 1 hour; no comments, no BS whatsoever. They didn't even care about what I was doing to the car (even though it wasn't engine related); a very surprising response coming from a dealership from my past experiences.

The only problem I had was when I called the 800 Road Side Assistance, the assistance program had trouble finding a tow truck company with a flatbed that was willing to pick up my car. Appearently my car was dubbed "too-low" to be safely wenched on to a flatbed. They were hasseling me about liability issues. When I called Heritage, they immediately offered to call a tow truck service for me, that was outside of the 800 Road Side Assistance program, and took care of the bill for me.

Ya that's where I got my 8, the're pretty koo even though I haven't been in any other mazda dealership. They are a lot better than mitsubishi though whenever I bring my DSM and just last week my new Evo had some tranny problems and they were talking out of their ass.

Sunridge Mazda

Calgary Alberta

POSITIVE --=Parts Desk=--

Lady at the desk was very polite, and helped me as best she could. She will even print out a diagram with parts on it so you can pick the ones you want. Alot better than most of the other dealerships I've been to.

POSITIVE--First Team Mazda Sales, Chesapeake VA Oct 04
Great sales guy, though he's already gone to another brand dealer. Some of the usual back and forth dealing, but nothing hidden, no high pressure. Let me have the car for a day to check it out for fit with the kids, skis, etc. Some problems with financing paperwork & getting my plates but they worked them out. The sales guy even brought a second set of temp tags and put them on the car for me while I was working. Nice job with prep except for forgetting a dealer sticker on the front window. My only service experience thus far is getting the M flash the next day. That went fine.

morande mazda naples fla rocks
 

came in at 12:45. had a cel issue. service adviser malinda said i could make an appointment for next day. i said i was not a morning person she said i could come back at 1:30. which when the mazda tech would be back from lunch.

got there at 1:37. car was in the shop at 1:45. was told at 2:15 that the ecm needed to be reflashed with out asking.

cel turns out to be a combo of rear o2 sensor and an oil metering pump issue that mazda is working on. duh do you think they are related.

anyway. morande mazda very very good. and thanks eric.

beers
john stewart
orlando fl

Positive - Pugi Mazda, Downers Grove IL

Made an appointment for 5000 mile service and a litany of other little things. They have ordered parts to take care of everything. They actually read the TSBs!

Issues addressed:

- ECU flash if necessary
After first confirming I was up to date (I believe the car had the original 'M' flash when I bought it from them last fall), they then determined that I needed a reflash ('N', I assume, which from what I've read here is identical to 'M', but compatible with the latest version of the reflash software that they use).

- Rattle in rearview mirror
Ordered me a new rearview mirror

- Rattle in airbag
Ordered parts

- Missing engine cover grommet
Ordered parts

- Squeaky brakes
Ordered parts

- Oil Change/tire rotation
Done

- Buzzing Bose center channel
Ordered speaker

- Creaking driver's seat when turning
Confirmed the problem, discovered that the passenger seat does the same thing, checking with Mazda NA to determine if normal

- Dipstick slime
Ordered parts

POSITIVE: Mile One - Heritage Mazda, Owing Mills, MD
 

I bought my 2004 Velocity Red 6MT/GT+Nav+6diskCD there. I got a very good price for a 2004, which is by build date and VIN number almost a 2005.

The sales team was very friendly, competent and honest. I found a few issues at the car, which were resolved in minutes with no questions asked. An Lou (the sales rep) spent even the evening time to drive my rental car back to the airport. In summary a very positive experience.

And then I had a long night alone with her... :D .... on our long way from Maryland to Boston...