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Good and Bad Mazda Service departments
New sticky thread, simply to give us all a reference for which service departments are good.
THREAD RULES:
Clear enough? Have fun... this should be useful info. :D |
Mazda of Lakewood, Colorado: POSITIVE. Good sales experience, serrive department has been excellent and honest. Have had no problems getting TSB work done. Recommended.
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Wilkens Mazda, Illinois: POSITIVE. Nice people, and service is nice and friendly. Never regret a person. Just call and drop off.
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Putnam Mazda in Burlingame, CA: POSITIVE.
I bought my car there and had no problem. Rebecca Leung (my salesperson) treated me well. Also, I got the airbag recall and the newest PCM flash done there. They did not give me any trouble when I requested the reflash (Mike Parker was the service writer). |
Houston, TX Jeff Haas Mazda.. Neutral. They still haven't fixed my squeaking rear brakes.
Update 4/23/04 I think Jeff Haas has finaly come around. I brought the service bulitin in for the M flash and told them the brakes are still freakin squeaking. I brought in the car Thursday they kept it over night. THey flashed to M they replaced all pads, gave me a free oil changed (I asked for one, didn't expect to get it free) and vola everything is working AOK. No squeal either. So for now I am giving a Thumbs Up |
Mazda South - POSITIVE - a GREAT bunch of guys, from the Sales department to the (fabulous) Service department. All performance oriented guys with common sense, and the ONLY reason I would drive from Houston to have any warranty work done.
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Eddie Accardi Mazda: POSITIVE. Kept me in the loop via email about test cars, then let me drive one without laying out cash, as well as getting me exactly the car I wanted, at launch time, without charging me an arm and a leg when i decided to buy (local average was 3000 over MSRP). Service is OK. Not outstanding nore bad, just nothing to make them stand out.
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John Hine Mazda - San Diego: POSITIVE - I've used them for service on my rx7 and rx7 and the service writers are accomodating and friendly - I've had no issues at all with them, they take everything I said seriuosly and addressed everything I had a concern about.
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GUNTHER MAZDA: FT. Lauderdale , FL.. Contrary to Genoms experience--GREAT.. I have been 100% satisfied w/ the sales and service departments. I buy cars often and have dealt w/ many "luxury" type dealerships.. Gunther is just as good or better in their treatment of their customers that some hight end namebrands. So for me, it has been a very positive experience. :D
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Flemington Mazda, Fleminton NJ. Positive so far. Good purchasing experience, good service (recalls and M flash).
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Nelson Mazda Tennesee, Neutral. I scheduled an appointment for today to have the airbag, trans damper heat shield, and the all important "M" flash. Service rep said all could be done over the phone. Got there (135 mile round trip!) and he didn't have anybody who could do the "M" flash and tried to tell me it wouldn't improve anything.
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I have two brief reports here ...
1. University Mazda, Gainsville FL, SALES: EXCELLENT! Went in and got the car at just slightly over wholesale. Sales Manager was ready to deal, and bent over backwards to make me happy. HIGHLY RECOMMENDED. 2. Casey Mazda, Newport News VA, SERVICE DEPT: EXCELLENT! Although me having a 10+ year service relationship with them on my RX-7 may have had some influence. Offered up the "M" flash without me asking, as well as all the recall work. Identified and ordered 3 pieces of internal trim needing replacement, under warrantly, without me having to ask. HIGHLY RECOMMENDED. Ask for Perry. Jeff |
Boniface Hiers Mazda Melbourne, FL - EXCELLENT Dealt with salesman via e-mail and phone and got what I wanted at the price I wanted with no hassles. Absolutely recommend!
Five Star Mazda Macon, GA (SERVICE) EXCELLENT The service dept has performed all of my TSB/recall work with no hassle even though I did not purchase there. Given me loaner vehicle every time and performed a couple of convenience fixes for me as well!!! A++ |
another POSITIVE vote for Mazda South here in Austin. Great bunch of folks, who really enjoy their product and keeping abreast of the latest information on it.
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Bob-Boyd Mazda Lancaster, OH. Positive. Internet sales manager is honest....told me invoice, sold it for invoice. Got the M-flash from the service dept without a hassle.
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Courtesy Mazda - Tampa Fl. POSITIVE - currently we (my gf daughter and I ) have three Mazdas from them - a 2000 Miata, 2000 Protege and the RX-8. So far the service has been near excellent. The sales experience is obviously very good, or we would not have gotten three cars there.
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WEST PALM BEACH MAZDA by the AUTO MALL - POSITIVE. From the sales department who convinced me my son knew what he was talking about when he said I had to have this car - to Ray in the service department who is always available to listen to my concerns and when I brought it in for the first time last week for my oil change and the airbag and I mentioned the Re-Flash and maybe rotating the tires, etc. - even tho I had no real issues to talk about .... when I picked it up it was all done and it rides great.
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I've dealt with the following three service departments:
WEST COVINA MAZDA, West Covina CA: Was POSITIVE, but is currently NEGATIVE Positive: They accomodate while you wait appointments, they use the correct weight oil, gave no hassle about doing the PCM reflash, and they'll even wash your car for free. Negative: I called several days in advance for an appointment for the recall work to be done, I took a day off work to bring it in, waited over two hours, and then was told that "We have to order the parts. We can't do the recall work until the parts come in." SO WHY DIDN'T THEY ORDER THE PARTS KNOWING THE CAR WAS COMING IN FOR THE RECALL WORK?? Edit: It has now been one whole week since they told me they were ordering the parts, and they still have not called to tell me they're in. This is ridiculous. If Mazda sent out recall letters, don't you think they'd have an adequate stock of the parts required to do the recall work? :mad: I have no patience for incompetence. |
John Hine - San Diego, CA
POSITIVE Sales - very low key, one of the few TRUE "bottom line pricing" I've seen. A few others claim it around town, but still try to negotiate. Hine is 100% - they'll even show you the price sheet for your trade-in, so you can see exactly how much they'll be getting for selling it to the auction. Service - trustworthy. Hard working - they spent three days tracking down the reason my horn would intermittently blow a fuse (two problems - first, only one of the two horns was blowing at a time. second, one of the two horns was shorted. so only when the second one got power would the fuse pop). They spent two days tracking down the reason one of my tires was losing pressure at the rate of 2-5PSI every night (bad valve stem, which explains why covering the tire in soapy water didn't find anything). I've never spent a dime there, and they still treat me great! |
cory fairbanks mazda orlando fl. internet sales excellent.
cory fairbanks maxda orlando fl service. excellent X 2. walked in unannounced. asked about m flash at 3pm.. car flashed and airbag recall done by 415pm beers |
Rosenthal Mazda - Arlington: Service - POSITIVE. They did the M Flash for me. They spent the time to research it first and did all of the previous flashes to make sure all patches were done instead of just jumping to the latest. They are pretty quick and it is easy to get an appointment. They did clarify for me that I get a free loaner for warranty work, not for standard service. The only down side I have found is they don't wash the car after service.
The last time I was in the service rep did say that they are NOT recommending synthetic oil for the 8. That surprised me a little. |
Hancock Mazda - Mesquite, TX: EXCELLENT - Been driving 15~20 miles just to go there. They've been extremely helpful and they have taken side with me as a Consumer since the beginning.
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Mazda Sales: Delray Beach Mazda, excellent. They are consumate professionals and make you feel welcome and comfortable, their philosophy is repeat customers. Mazda Service: Marlin Mazda, excellent. They always detail the car inside and out, provide loaner cars without me having to ask. When I had the airbag module replaced and the updated "M" flash they did everything correctly (glove box bracket) and also threw in a free oil and lube service at no extra charge. I have to say, I have never been treated with this level of courteousy and professionalism by any auto service dept anywhere.
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Rosenthal Mazda; Arlington, Virginia : POSITIVE. Very willing to help. Let me AND THREE OF MY FRIENDS test drive. Service department very helpful (but not much experience there yet). End result: Purchase and one happy customer.
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Mazda Gallery Norwood, MA: Positive - gave me the L reflash and hotter firing plugs with no questions asked. They actually sent out a flyer to their RX8 customers suggesting they get the hotter firing plugs......
:mad: :mad: NOW CHANGED TO A NEGATIVE. SEE POST FOR DETAILS.... :mad: :mad: :mad: :mad: :mad: :mad: :mad: https://www.rx8club.com/showthread.p...094#post508094 |
Millenium Mazda, Durham, NC.
Sales POSITIVE Service POSITIVE This dealership was once the pits when under different management. New management has done very well. Minimal game playing, competent sales staff, good deals. Service is attentive, quick. No complaints. That's rare in these parts. |
Jim Ellis Mazda Marietta: POSITIVE
Sales: Internet saies manager Paul and the finance officer were great (I will look up their full names). Let me test drive as soon as I walked in. Gave me a great price and the whole experience was excellent. No pressure at all. Service: Great. Went in for my oil change at 1.5k (I do the first one early). Asked for a reflash and they did it with no problems or hassle. Even gave me the print out right from the ECU machine. |
Mazda Bastrop, Bastrop Texas - POSITIVE - Their service department is a joy to work with, Brian, Keith, Stuart & Chris are all very, very, very helpful and willing to spend time with you answering your questions! Brian handles parts, Keith is the one for service and Stuart & Chris are both "Mazda Master Mechanics" and certified to work on the 8. Take the time to get to know your service department people, it will pay off in the long run.
Sales is more mixed but I would rate it a qualified POSITIVE. My salesperson is gone (left to sell houses) and they've thankfully fired the former sales director (who couldn't find the time to talk to me on a Tuesday with a sales floor that was more like a morgue than a car dealer). They have a new Retention Specialist, Lisa, who takes the time to talk to you even though I bought months ago. I would still recommend shopping at Mazda Bastrop with the changes they've instituted and with Lisa on board. Mazda Bastrop is part of the Roger Beasley Group. |
Rosenthal Mazda, Arlington - POSITIVE. Pre-ordered in '02 at MSRP; called me on my cell on weekend to get my firm order in first day; no games or hassles. Service responsive, informative, and keeps word and schedule. This my 4th car there.
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Royal Mazda San Francisco : Positive
I am always in and out in a day with very good service. Recently I just had all the recalls done, tires rotated, and updated flash with no problems. This is the third time I have been and service is always consistently good. |
Kingwood Mazda - Houston - POSITIVE
The best service Dept I've ever used. Ask for Don Fritzinger, he's real helpfull, courteous and professional |
Long Beach Mazda, Long Beach, CA
Internet Sales (Joaquin Rosa) - EXCELLENT - Got quote within one day. Test drove Manual and Auto next day. Found car I wanted over the weekend (even called me on his day off to tell me they found it) and bought car ~700 over their invoice the day it was delivered to the dealership with 39 miles on it. Even dealt fairly with extras ($200 for 6CD changer - costs them about $500). Service - So far, Excellent - the Customer Service team is very responsive and listens well. They do not know what you're talking about, but if you say you have the Service Bulletin, Bring it with you, no questions asked! I have an appointment in a few weeks (my choice, she asked if I wanted the next day) for the A/C fix, the "M" flash and alignment of the headlights. I may also ask for the first oil change. Had the 6CD changer and moonroof deflector installed within the first week and they had no problem with a loaner (although it was an ugly SUV). They have just gotten their Mazda dealership. All the salesmen are just learning (sent my sales guy the rx8web.com link for him to learn about the 8). And they admit that they do not know everything! When I test drove, he could not tell me where the inside trunk release was. Four days later when he had my car, he had learned where it was! They are learning well and have a great attitude. |
Sales: Bob Penkhus Volvo-Mazda in Colorado Springs, CO. Positive. Worked with me every step of the way on my 8 purchase. Is currently working with me on a Tribute purchase, (wife's Explorer was totalled by a drunk driver). They even delivered my 8 to me, at no charge, 250 miles away. Haven't tried the service dept.
Service: Spradley-Barr in Ft. Collins. Positive. Jan V. is fantastic! Sales: Spradley-Barr, again. Negative. They were not cooperative, unwlling to work with me. I would avoid at all cost. |
Champion Mazda in Brockton, MA
Replaced diff in my car Work was good, fixed the car, but they just came accross as not giving a f*** about me or my car. Twice made appointments ahead of time and when I showed up I was given the run around and had to reschedule. So after 2 weeks of the initial diagnosis the car was repaired. So they get a nuetral rating from me. I only used them because they are a block away from where I work and live. |
Malloy Mazda
Woodbridge, Virginia Sales and service both positive |
Kennedy Mazda in Philadelphia PA: POSITIVE. I found their service guy to be very friendly, listened to my problems and actually did fix them where another dealer had given me the run-around and not repaired the problem. Good dealer for service.
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Jacobs Mazda, Aurora Illinois: Positive. Straight forward sale without much fuss, though they tried to pile on extra stuff at the end like extended warranty and extra wheel warranties. Greg in service was helpful when needed.
Liberty Mazda, Libertyville Illinois: Neutral. Sales guys were excellent, but service department always seems to want to charge for things that everyone else on this forum gets under warranty - like flooding repair or ECU upgrades. They did a nice job on air-bag recall, though -- no broken glove box and not a mark... hey, did they really do the recall work? ;) |
Twin City Mazda - Alcoa, TN (Knoxville Airport)
Sales = Excellent. Sales people really know their product, and actually own the products they are selling. Well trained, courteous, and professional. Pleasant "no hassle" buying experience. And, "Black8er" on this forum is one of them. Service = Outstanding. Never a quibble. Fast, efficient, proficient and courteous. Had a CEL @ 180 miles for metering oil pump. They took one off a new car on the lot to fix it. Both recalls in an hour, and L & M re-flash just for the asking. Follow-up = Excellent. Have received calls from their Customer Service Rep after buying, and after each service visit, to make sure everything was OK and that I was a happy camper. I've recommended them countless times, and I'm doing it again here. They are a Mazda "Elite" dealer, and it shows. |
Auburn Mazda, AL: Positive. They got me what I ask for plus more at a good price. After I got the car I found a few minor scraches and they fixed with no questions ask. I haven't taken my car to their service department yet.
Jay AutoMall, GA: Positive/Negative: The sale rep there was trying to sell me a car in the lot and was igonering the color and package I was looking at buying. No problems with the test drive. As of right now, I plan to take my car there for service since it is only a 10 min ride. If things don't go well there, I will go to Auburn Mazda, which is 45 min away. |
Originally posted by tpryor Mazda South - POSITIVE - a GREAT bunch of guys, from the Sales department to the (fabulous) Service department. All performance oriented guys with common sense, and the ONLY reason I would drive from Houston to have any warranty work done. Service - NEUTRAL to POSITIVE - CEL came on 2 miles from dealership when I bought it (at 9:30pm). They got me in the next day on my schedule, pulled codes and flashed PCM in under 2 hours. Seem like nice guys. BUT, they scratched the paint on my front bumper to the plastic (<24hrs old :mad: ). Dealership is trying to make it good with no hassle given on their part...jury is out on them for now. EDIT: Their recommended touchup guy just finished (5/20) spraying a small section of my front bumper to fix the chipped paint...can't tell it from the factor color. I am pleased...give these guys the benefit of the doubt for making it good. |
Faulkner Mazda - Harrisburg PA
Sales - Positive (so far) Accepted S-Plan identification, and quoted me correct S-Plan pricing, allowed me to demo car & take it to show wife, offered to find me the car of my choice, offered to courtessy trade my current vehicle if I have a buyer. Haven't purchased yet... but so far, they're leading contender. Anyone wanna buy a 98 Eclipse Turbo?? ;) |
Positive-Stone Mt Mazda
Positive: Stone Mt Mazda on Hwy 78 in Georgia
Although I didn't buy the car from them, I've had excellent service from them. They did the M flash for me without any questions or me having to allege some bogus problem. They've also been very good about answering all my questions. I think this is a fairly new dealership so they are overly busy and they are able to do everything so far on a same day basis. |
Holiday Ford/Mazda, Blacksburg, VA: POSITIVE for SERVICE, NEGATIVE for SALES.
I didn't buy my car there, because they never followed up to my initial contact via Mazda's pre-order website; I bought from Berglund Mazda in Salem, VA (experience = NEUTRAL). But I've had good experiences with Holiday's service department; they're efficient, competent, and professional. My only complaint is my car is never parked in the numbered space they tell me when I go to pick it up; I always have to wander the lot to find it! |
Re: Stone Mt Mazda-It's hard to believe we're even talking about the same dealership. They did the M flash for me without me even asking for it. It was in for the air bag recall. I'm getting the free service for the HP overstatement so I haven't spent a penny there and probably won't for at least three years. I've been in three times and they been very pleasant every time. They even washed the car for me on one visit and offered to another time but I was in a hurry so I didn't wait for the wash..
Is there another Mazda dealer on Hwy 78 that I don't know about? The one I'm talking about is just west of a Home Depot and next to a Nissan dealership. |
5 Star _Mazda_ in Macon, GA. helped us when the titanium 8 broke down on our way to FL last month.
I say Mazda, because it was their rep that was in the service department (Kim) that finally got us a rental so we could drive back to Tennessee. 5 Star has two buildings, one is the main older Dodge/Ford building (which does Sat. service) and the new Mazda building is across the lot. The Mazda building is closed on Saturday, and if it hadn't been for Kim, we would have been stuck! |
World Car Mazda in San Antonio (on Fredericksburg) - POSITIVE!
I got my TSB's taken care of before they were officially announced, got no hassles with the reflash, and have even pulled in unannounced when my car hiccuped. Had to wait less than an hour for a diagnostic. They also shuttle me to work. Good people. |
Polar Mazda – White Bear Lake, Minnesota: Positive!
Stopped by on a Friday afternoon to check the place out, and talked with the service consultant. I rattled off a list of things I needed done: airbag and dynamic damper heat shield recalls, parking brake lever replacement, (cold weather cracking on the dust cover) four oval frame plugs, (which my dealer didn’t install during PDI) and “M” reflash. Regarding the reflash, he said he’d have to contact Mazda to see if it should be done, which I could understand, since I didn’t really have a specific issue addressed by the “M” reflash. He was willing to listen and had an easy-going nature which was confidence inspiring, (I normally do my own work on my cars, so leaving it with a dealer for work is as bad as getting teeth pulled for me!) and I set up an appointment for Thursday morning. After arriving Thursday, it took only about 5 minutes to drop off my car and get set up with a newer Protégé rental, and I was off to work. During the time they had my car, the service consultant did a good job keeping me informed of the status of the repairs, parts availability, etc. When I picked up my RX8, I was happy to see nothing messed up or broken, and all the repair work had been done properly, as far as I could tell. The only disappointing thing was the hood ornament probably provided by a White Bear Lake seagull that had a big lunch. It just didn’t compliment the lines of the car! |
POSITIVE: Courtesy Mazda in LV
Where i bought my 8 from. At first they sucked because the salesman didn't have a clue to what he was talking about, so i walked out on the guy, and the sales manager comes RUNNING out to my car to tell me they were going to fire the guy and he was extremely sorry, for this he took $3,000 off the sticker! Everytime i go back their for service, it is excellent.
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POSITIVE: Marty Sussman Mazda (specifically service dept)
I purchased my 8 at Faulkner. Only because they had the options I wanted in stock. I also purchased via S-Plan.
Tried to get the "L" flash done by Faulkner. Faulkner service was snooty, and arrogant. Did not want to talk about an "L" flash. Brought my car to Marty Sussman over near Willow Grove, PA. Ther service department was not near the showroom. In fact is was shared with Hyundai, Acura, and Buick. Looked run down. Although the service bay was clean and organized. Marc Varallo, Service Manager, treated me with the kind of customer service other's should follow. He was attentive to my concerns and address all my issues (ie. "L" flash then "M" flash, summer tire mount). He wanted to know more about RX8Club.com and was quite impressed. He also returned my calls and called me when my 8 was finished. Overall Marc was pleasant and freindly. Faulkner Mazda has all the "Mazda Awards" and may have a snazzy service building, but the people inside are what make service, service. And that is what Sussman has over any Mazda award Faulkner may have. Thanks again Marc. Al |
Although majority of 8 owners will never see Battle Creek, Michigan I will report the very POSITIVE service they gave me.
Eric Heinkel Auto Group F irst oil change: Gave me a loaner car while I waited, up-graded my ECU to M reflash with no hassel. Took it in last week for Air conditioner TSB, again no hassel ordered the part which will come in a few days. Overall the guys there are quite friendly and treated me with concern and hospitality and always respected the fact that I just dropped 30k on a new car and that I am always concerned about its well being. |
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