Good and Bad Mazda Service departments
 

New sticky thread, simply to give us all a reference for which service departments are good.

THREAD RULES:

• KISS: Keep it Short & Simple. This is NOT a thread for you to vent. Unnecessary commentary will be deleted.
• No rambling discussions, I want to keep this thread short enough that it is easy to search. Again, unnecessary commentary will be deleted. If you want to add that you have had the same or different experiences with a particular dealership mentioned, feel free, but remember KISS.
• Off topic discussions or thread hijacks will be deleted.
• Questions about this thread? PM me... do NOT post them here.

Clear enough? Have fun... this should be useful info. :D

Mazda of Lakewood, Colorado: POSITIVE. Good sales experience, serrive department has been excellent and honest. Have had no problems getting TSB work done. Recommended.

Wilkens Mazda, Illinois: POSITIVE. Nice people, and service is nice and friendly. Never regret a person. Just call and drop off.

Putnam Mazda in Burlingame, CA: POSITIVE.
I bought my car there and had no problem. Rebecca Leung (my salesperson) treated me well. Also, I got the airbag recall and the newest PCM flash done there. They did not give me any trouble when I requested the reflash (Mike Parker was the service writer).

Houston, TX Jeff Haas Mazda.. Neutral. They still haven't fixed my squeaking rear brakes.

Update 4/23/04

I think Jeff Haas has finaly come around. I brought the service bulitin in for the M flash and told them the brakes are still freakin squeaking. I brought in the car Thursday they kept it over night. THey flashed to M they replaced all pads, gave me a free oil changed (I asked for one, didn't expect to get it free) and vola everything is working AOK. No squeal either. So for now I am giving a Thumbs Up

Mazda South - POSITIVE - a GREAT bunch of guys, from the Sales department to the (fabulous) Service department. All performance oriented guys with common sense, and the ONLY reason I would drive from Houston to have any warranty work done.

Eddie Accardi Mazda: POSITIVE. Kept me in the loop via email about test cars, then let me drive one without laying out cash, as well as getting me exactly the car I wanted, at launch time, without charging me an arm and a leg when i decided to buy (local average was 3000 over MSRP). Service is OK. Not outstanding nore bad, just nothing to make them stand out.

John Hine Mazda - San Diego: POSITIVE - I've used them for service on my rx7 and rx7 and the service writers are accomodating and friendly - I've had no issues at all with them, they take everything I said seriuosly and addressed everything I had a concern about.

GUNTHER MAZDA: FT. Lauderdale , FL.. Contrary to Genoms experience--GREAT.. I have been 100% satisfied w/ the sales and service departments. I buy cars often and have dealt w/ many "luxury" type dealerships.. Gunther is just as good or better in their treatment of their customers that some hight end namebrands. So for me, it has been a very positive experience. :D

Flemington Mazda, Fleminton NJ. Positive so far. Good purchasing experience, good service (recalls and M flash).

Nelson Mazda Tennesee, Neutral. I scheduled an appointment for today to have the airbag, trans damper heat shield, and the all important "M" flash. Service rep said all could be done over the phone. Got there (135 mile round trip!) and he didn't have anybody who could do the "M" flash and tried to tell me it wouldn't improve anything.

I have two brief reports here ...

1. University Mazda, Gainsville FL, SALES: EXCELLENT! Went in and got the car at just slightly over wholesale. Sales Manager was ready to deal, and bent over backwards to make me happy. HIGHLY RECOMMENDED.

2. Casey Mazda, Newport News VA, SERVICE DEPT: EXCELLENT! Although me having a 10+ year service relationship with them on my RX-7 may have had some influence. Offered up the "M" flash without me asking, as well as all the recall work. Identified and ordered 3 pieces of internal trim needing replacement, under warrantly, without me having to ask. HIGHLY RECOMMENDED. Ask for Perry.

Jeff

Boniface Hiers Mazda Melbourne, FL - EXCELLENT Dealt with salesman via e-mail and phone and got what I wanted at the price I wanted with no hassles. Absolutely recommend!

Five Star Mazda Macon, GA (SERVICE) EXCELLENT The service dept has performed all of my TSB/recall work with no hassle even though I did not purchase there. Given me loaner vehicle every time and performed a couple of convenience fixes for me as well!!! A++

another POSITIVE vote for Mazda South here in Austin. Great bunch of folks, who really enjoy their product and keeping abreast of the latest information on it.

Bob-Boyd Mazda Lancaster, OH. Positive. Internet sales manager is honest....told me invoice, sold it for invoice. Got the M-flash from the service dept without a hassle.

Courtesy Mazda - Tampa Fl. POSITIVE - currently we (my gf daughter and I ) have three Mazdas from them - a 2000 Miata, 2000 Protege and the RX-8. So far the service has been near excellent. The sales experience is obviously very good, or we would not have gotten three cars there.

WEST PALM BEACH MAZDA by the AUTO MALL - POSITIVE. From the sales department who convinced me my son knew what he was talking about when he said I had to have this car - to Ray in the service department who is always available to listen to my concerns and when I brought it in for the first time last week for my oil change and the airbag and I mentioned the Re-Flash and maybe rotating the tires, etc. - even tho I had no real issues to talk about .... when I picked it up it was all done and it rides great.

I've dealt with the following three service departments:

WEST COVINA MAZDA, West Covina CA: Was POSITIVE, but is currently NEGATIVE

Positive: They accomodate while you wait appointments, they use the correct weight oil, gave no hassle about doing the PCM reflash, and they'll even wash your car for free. Negative: I called several days in advance for an appointment for the recall work to be done, I took a day off work to bring it in, waited over two hours, and then was told that "We have to order the parts. We can't do the recall work until the parts come in." SO WHY DIDN'T THEY ORDER THE PARTS KNOWING THE CAR WAS COMING IN FOR THE RECALL WORK??

Edit: It has now been one whole week since they told me they were ordering the parts, and they still have not called to tell me they're in. This is ridiculous. If Mazda sent out recall letters, don't you think they'd have an adequate stock of the parts required to do the recall work? :mad: I have no patience for incompetence.

John Hine - San Diego, CA
POSITIVE
Sales - very low key, one of the few TRUE "bottom line pricing" I've seen. A few others claim it around town, but still try to negotiate. Hine is 100% - they'll even show you the price sheet for your trade-in, so you can see exactly how much they'll be getting for selling it to the auction.
Service - trustworthy. Hard working - they spent three days tracking down the reason my horn would intermittently blow a fuse (two problems - first, only one of the two horns was blowing at a time. second, one of the two horns was shorted. so only when the second one got power would the fuse pop). They spent two days tracking down the reason one of my tires was losing pressure at the rate of 2-5PSI every night (bad valve stem, which explains why covering the tire in soapy water didn't find anything). I've never spent a dime there, and they still treat me great!

cory fairbanks mazda orlando fl. internet sales excellent.

cory fairbanks maxda orlando fl service. excellent X 2. walked in unannounced. asked about m flash at 3pm..

car flashed and airbag recall done by 415pm

beers

Rosenthal Mazda - Arlington: Service - POSITIVE. They did the M Flash for me. They spent the time to research it first and did all of the previous flashes to make sure all patches were done instead of just jumping to the latest. They are pretty quick and it is easy to get an appointment. They did clarify for me that I get a free loaner for warranty work, not for standard service. The only down side I have found is they don't wash the car after service.

The last time I was in the service rep did say that they are NOT recommending synthetic oil for the 8. That surprised me a little.

Hancock Mazda - Mesquite, TX: EXCELLENT - Been driving 15~20 miles just to go there. They've been extremely helpful and they have taken side with me as a Consumer since the beginning.

Mazda Sales: Delray Beach Mazda, excellent. They are consumate professionals and make you feel welcome and comfortable, their philosophy is repeat customers. Mazda Service: Marlin Mazda, excellent. They always detail the car inside and out, provide loaner cars without me having to ask. When I had the airbag module replaced and the updated "M" flash they did everything correctly (glove box bracket) and also threw in a free oil and lube service at no extra charge. I have to say, I have never been treated with this level of courteousy and professionalism by any auto service dept anywhere.

Rosenthal Mazda; Arlington, Virginia : POSITIVE. Very willing to help. Let me AND THREE OF MY FRIENDS test drive. Service department very helpful (but not much experience there yet). End result: Purchase and one happy customer.

Mazda Gallery Norwood, MA: Positive - gave me the L reflash and hotter firing plugs with no questions asked. They actually sent out a flyer to their RX8 customers suggesting they get the hotter firing plugs......


:mad: :mad: NOW CHANGED TO A NEGATIVE. SEE POST FOR DETAILS.... :mad: :mad: :mad: :mad: :mad: :mad: :mad:

https://www.rx8club.com/showthread.p...094#post508094