Bad Guy: Fluid Sports
Turbos blow!!
Joined: Oct 2004
Posts: 1,584
Likes: 0
From: my engine bay
This is still going on? We get it. The wing is not a good fit. It's a replica. The OP did not know it was a replica. He should have known by how cheap the price was. The seller sent him a deeply discounted brake set. The OP took it and still want the refund for the wing. The seller wants the OP to pay a restocking fee on an item that was never shipped. I call BS on that. Anyone ele want to kick this dead horse again to teach him a lesson? Some of you sound like the people I deal with at work. Complain about something that has nothing to do with them.
has anyone heard of wax paper..
and everyone i know lays anything new on the area to be installed as soon as they get it.. it is like xmas. if it were that obvious come on?
sorry.. just stating the obvious..
beers
Turbos blow!!
Joined: Oct 2004
Posts: 1,584
Likes: 0
From: my engine bay
This story has many rights and wrongs IMO
First off, it's common sense if you purchase a part, then modify it, said part can't be returned. That's just common sense. The fact the OP was even offered a discount is just a nice gesture on Brice's end.
Going off Phil's example, if you buy a new starter motor at AutoZone, it is said to fit your vehicle, you go home and it doesn't fit. Most people would return it there and be done with it. But lets say you take upon yourself to fix the issue, so you cutoff the mounting tabs and weld on some new ones. It still won't fit so now you want AutoZone to take it back after you butchered it up? No way, that would never happen, and NO ONE would be on your side.
Also, when you goto 2 or 3 different body shops and they refuse to touch it, that's a sign to give up, or do more research on shops. Like 05rex said, some body shops refuse to touch aftermarket stuff, especially fiberglass, and especially replicas.
Third, if the wing was sold as authentic, that's messed up. I doubt it was advertised as authentic, but if it wasn't listed at a replica, that's a no-no, too. Still, the price should be a give away...I know if I was buying ANY aftermarket body part with a cheaper price I would sure as hell ask if it was authentic or not.
The discount on the BBK was a good deal, and obviously the OP wanted it or else he wouldn't have shelled out for it. People say it hadn't shipped yet but you must understand Brice doesn't have a warehouse- you order product, he puts in the order to his wholesaler who ships it to Brice who ships it to you (unless it's drop shipped from the wholesale/manufacture). So he ordered it, it's technically in-route. Canceling an order that big means a restocking fee, albeit a high one but a restocking fee nonetheless.
That being said, that wing is fubar, I would have sent it back immediately before attemping anything on it. It would take a metric **** ton amount of labor to get that wing right, and buy then you could have just bought authentic.
People criticizing 05rex's thread, relax. He posted that help Brice since the dude does body work. He fitted it within 5 minuets....no prep or anything. That is meant to show out-of-the-box fitment, not hours of sanding and finishing.
So really, I think both the customer and the business got screwed, and teh body shop won in this situation.
First off, it's common sense if you purchase a part, then modify it, said part can't be returned. That's just common sense. The fact the OP was even offered a discount is just a nice gesture on Brice's end.
Going off Phil's example, if you buy a new starter motor at AutoZone, it is said to fit your vehicle, you go home and it doesn't fit. Most people would return it there and be done with it. But lets say you take upon yourself to fix the issue, so you cutoff the mounting tabs and weld on some new ones. It still won't fit so now you want AutoZone to take it back after you butchered it up? No way, that would never happen, and NO ONE would be on your side.
Also, when you goto 2 or 3 different body shops and they refuse to touch it, that's a sign to give up, or do more research on shops. Like 05rex said, some body shops refuse to touch aftermarket stuff, especially fiberglass, and especially replicas.
Third, if the wing was sold as authentic, that's messed up. I doubt it was advertised as authentic, but if it wasn't listed at a replica, that's a no-no, too. Still, the price should be a give away...I know if I was buying ANY aftermarket body part with a cheaper price I would sure as hell ask if it was authentic or not.
The discount on the BBK was a good deal, and obviously the OP wanted it or else he wouldn't have shelled out for it. People say it hadn't shipped yet but you must understand Brice doesn't have a warehouse- you order product, he puts in the order to his wholesaler who ships it to Brice who ships it to you (unless it's drop shipped from the wholesale/manufacture). So he ordered it, it's technically in-route. Canceling an order that big means a restocking fee, albeit a high one but a restocking fee nonetheless.
That being said, that wing is fubar, I would have sent it back immediately before attemping anything on it. It would take a metric **** ton amount of labor to get that wing right, and buy then you could have just bought authentic.
People criticizing 05rex's thread, relax. He posted that help Brice since the dude does body work. He fitted it within 5 minuets....no prep or anything. That is meant to show out-of-the-box fitment, not hours of sanding and finishing.
So really, I think both the customer and the business got screwed, and teh body shop won in this situation.
That wing is messed up. On the website it doesn't say anything about not being authentic and is only $40 cheaper than japanparts.com. I was almost about to order one also. I wonder if the rest of the kit is authentic for $2299.99 
Last edited by WVBoosted8; May 21, 2009 at 07:45 PM.
This wing special is not listed on the site, the items listed in that section of our site are authentic unless otherwise noted.
Jonathan still has those wings and the picture Scott has posted in only fitted, if was mounted and screwed like 05rex08 had done it MAY have been better but then again it is hard to tell what happened at the Body shop and what they did.
This is the first complaint with the INGS wing.
agree 1000%, the OP made all the wrong moves
I told you to wait, I cannot help that someone at a local bodyshop is ripping you off for a $400 fitment price. That is insane, your snap judgment has caused the deal to go south on both parts.
I gave you a HUGE discount on the BBK which was basically the cost of the wing I had sent you.
So therefore I already gave you a refund on the wing...in my point of view. I gave you the option to pay the full price for the BBK and return the wing to me and I wouldn't charge a restocking fee I would just take it back.
WHEN YOU WANT TO CANCEL BOTH ORDERS, I am going to assess a restocking fee on the BBK that is $2k in plus inventory that you have committed to buying to and now want to back track and cancel becasue of the decisions you made.
I of course would not charge a restock fee on the wing because of everything that happened.
When you want to talk bad about a company you may want to release all the KEY information.
As I was willing to take back the wing if you paid the regular price like everyone else for the BBK and add ons.
But no you wanted to take advantage of a good company going out of the way to give you a good price to compensate for the previous issues.
So now please tell me how that is bad customer service?
Seems like we have a customer trying to take advantage of a company for their benefit.
Shitty situation indeed, but I told you to wait and I would have a solution. When you fail to follow instructions and have no patience I cannot accommodate your lack of decision making.
I gave you a HUGE discount on the BBK which was basically the cost of the wing I had sent you.
So therefore I already gave you a refund on the wing...in my point of view. I gave you the option to pay the full price for the BBK and return the wing to me and I wouldn't charge a restocking fee I would just take it back.
WHEN YOU WANT TO CANCEL BOTH ORDERS, I am going to assess a restocking fee on the BBK that is $2k in plus inventory that you have committed to buying to and now want to back track and cancel becasue of the decisions you made.
I of course would not charge a restock fee on the wing because of everything that happened.
When you want to talk bad about a company you may want to release all the KEY information.
As I was willing to take back the wing if you paid the regular price like everyone else for the BBK and add ons.
But no you wanted to take advantage of a good company going out of the way to give you a good price to compensate for the previous issues.
So now please tell me how that is bad customer service?
Seems like we have a customer trying to take advantage of a company for their benefit.
Shitty situation indeed, but I told you to wait and I would have a solution. When you fail to follow instructions and have no patience I cannot accommodate your lack of decision making.
Registered
Joined: Mar 2008
Posts: 91
Likes: 0
From: Folsom, California
shouldn't have let the shop work on it unless they could guarantee that they can make it fit, especially since 6 other shops said no way.... shouldn't have let them worked on it to begin with....
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