My heart is broken! I've cancelled. And Mazda are really scum about it OVER A BOOK
08-20-2003, 05:42 AM
#26
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The Ace
I am very cross with Mazda, they can sell the 6 at a competitive price (R 199000) but not the RX-8. A BMW 330 4-doors costs R335000 and A Audi TT 225 R358000.
I am also from Belgium (Leuven).
regards
I am also from Belgium (Leuven).
regards
08-20-2003, 11:09 AM
#27
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Re: The Ace
Originally posted by sheylen
I am very cross with Mazda, they can sell the 6 at a competitive price (R 199000) but not the RX-8. A BMW 330 4-doors costs R335000 and A Audi TT 225 R358000.
I am also from Belgium (Leuven).
regards
I am very cross with Mazda, they can sell the 6 at a competitive price (R 199000) but not the RX-8. A BMW 330 4-doors costs R335000 and A Audi TT 225 R358000.
I am also from Belgium (Leuven).
regards
08-20-2003, 01:57 PM
#28
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That is the problem....because most worldwide RHD 3 series, C-Class Mercs and Golfs are made in SA, the prices offerred by these manufacturers to SA consumers is brilliant. Imports then become terribly expensive because of taxes and shipment costs....
Thats why I'm not at all surprised to see that the 3 series is the (the last time I looked) 4rth best seller in SA.
Thats why I'm not at all surprised to see that the 3 series is the (the last time I looked) 4rth best seller in SA.
08-21-2003, 06:44 AM
#29
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The Book is a Gift and need not be returned
To clarify the issue regarding the book:
The book has always been a gift from Mazda and it has never been intended that anyone should return it.
Mazda have confimed this to me directly, and have also said they will speak to the dealer concerned to clear up any misunderstanding.
For whatever reason, it was the dealer and not Mazda UK who decided they would ask for the book back and they did this without consulting Mazda directly.
Bottom line is that Ed can keep the book
and that was always Mazda's intention, so it is not really fair to call Mazda 'Scum' .
The book has always been a gift from Mazda and it has never been intended that anyone should return it.
Mazda have confimed this to me directly, and have also said they will speak to the dealer concerned to clear up any misunderstanding.
For whatever reason, it was the dealer and not Mazda UK who decided they would ask for the book back and they did this without consulting Mazda directly.
Bottom line is that Ed can keep the book
and that was always Mazda's intention, so it is not really fair to call Mazda 'Scum' .
08-21-2003, 08:32 AM
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Re: The Book is a Gift and need not be returned
Originally posted by MarkW
Bottom line is that Ed can keep the book and that was always Mazda's intention, so it is not really fair to call Mazda 'Scum' .
Bottom line is that Ed can keep the book
and that was always Mazda's intention, so it is not really fair to call Mazda 'Scum' .
He should change it to 'And my Mazda dealer is scum for trying to get my book back' !:D
08-21-2003, 01:05 PM
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you're absolutley right, the dealer let me down. Mazda are the good guys here. I defended Mazda not too long ago about making mistakes...
Pleased about the book though. Thanks Mark.
Cheers
Ed
Pleased about the book though. Thanks Mark.
Cheers
Ed
08-21-2003, 11:47 PM
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Just a thought, but maybe you could get your own back?
1. Send them a letter saying their book has been delayed.
2. Wait a few months
3. Send another letter telling them they won't be getting as many pages as they expected.
4. See 2.
5. Send the book saying it has more pages than it really does.
-pete
1. Send them a letter saying their book has been delayed.
2. Wait a few months
3. Send another letter telling them they won't be getting as many pages as they expected.
4. See 2.
5. Send the book saying it has more pages than it really does.
-pete
08-22-2003, 02:25 AM
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advise them that if they want the cover, then that's a spec change and will put them at the back of the queue.
advise them that you are unable to let them have the book at the moment, as another driver who has no intention of buying a book wishes to see it first.
apologise for the confusion and then confirm that in fact there are no books actually in the country yet.
advise them that you are unable to let them have the book at the moment, as another driver who has no intention of buying a book wishes to see it first.
apologise for the confusion and then confirm that in fact there are no books actually in the country yet.
08-22-2003, 05:22 AM
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Re: Re: The Book is a Gift and need not be returned
Originally posted by AndyPearce
Good news for Ed. In his defence it's a common mistake to lump the dealerships in with the manufacturers and perceive them as the same company. Many people forget than dealers are simply franchise operators rather than owned by the manufacturer.
Good news for Ed. In his defence it's a common mistake to lump the dealerships in with the manufacturers and perceive them as the same company. Many people forget than dealers are simply franchise operators rather than owned by the manufacturer.
Mazda decide who gets it's franchises, and they are entitled to insist on certain standards of customer service in return for the margin they give their dealers. If Mazda dealers are poor (and I am sure this is only true of some of them) then ultimately only Mazda can fix this.
08-22-2003, 06:27 AM
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Re: Re: Re: The Book is a Gift and need not be returned
Originally posted by ChrisW
True, but lets not let Mazda off too lightly. If they allow someone to hang a big "Mazda" sign outside their business, and act as the main point of contact between Mazda and its customers, they can hardly say that what that business does is nothing to do with them (and I'm sure Mazda don't think of the relationship with their dealers in that way).
Mazda decide who gets it's franchises, and they are entitled to insist on certain standards of customer service in return for the margin they give their dealers. If Mazda dealers are poor (and I am sure this is only true of some of them) then ultimately only Mazda can fix this.
True, but lets not let Mazda off too lightly. If they allow someone to hang a big "Mazda" sign outside their business, and act as the main point of contact between Mazda and its customers, they can hardly say that what that business does is nothing to do with them (and I'm sure Mazda don't think of the relationship with their dealers in that way).
Mazda decide who gets it's franchises, and they are entitled to insist on certain standards of customer service in return for the margin they give their dealers. If Mazda dealers are poor (and I am sure this is only true of some of them) then ultimately only Mazda can fix this.
Mazda found out about it, apologised, and have spoken to the dealer to correct the situation. I dont really see what else they could be expected to do.
08-22-2003, 06:54 AM
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Re: Re: Re: Re: The Book is a Gift and need not be returned
Originally posted by MarkW
I hear what you are saying, but in this instance it was the dealer who was incorrect. Yes, they are acting as an agent for Mazda, but Mazda (or anyone else for that matter) cant be aware of every conversation their dealers have with customers.
Mazda found out about it, apologised, and have spoken to the dealer to correct the situation. I dont really see what else they could be expected to do.
I hear what you are saying, but in this instance it was the dealer who was incorrect. Yes, they are acting as an agent for Mazda, but Mazda (or anyone else for that matter) cant be aware of every conversation their dealers have with customers.
Mazda found out about it, apologised, and have spoken to the dealer to correct the situation. I dont really see what else they could be expected to do.
It seems that some of us have dealers who are very responsive, contact us regularly and generally treat us like valued customers. And some of us have to put up with dealers who just don't care once they've got our deposits. The latter type damage Mazda's brand image and reputation so Mazda ought to be concerned. The book issue is just a symptom of this.
Ultimately, the quality of Mazda dealers is Mazda's responsibility.
08-22-2003, 06:59 AM
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Re: Re: Re: Re: Re: The Book is a Gift and need not be returned
Originally posted by ChrisW
There was nothing more that Mazda could do in this instance. But I was also thinking about our experience of Mazda dealers generally.
It seems that some of us have dealers who are very responsive, contact us regularly and generally treat us like valued customers. And some of us have to put up with dealers who just don't care once they've got our deposits. The latter type damage Mazda's brand image and reputation so Mazda ought to be concerned. The book issue is just a symptom of this.
Ultimately, the quality of Mazda dealers is Mazda's responsibility.
There was nothing more that Mazda could do in this instance. But I was also thinking about our experience of Mazda dealers generally.
It seems that some of us have dealers who are very responsive, contact us regularly and generally treat us like valued customers. And some of us have to put up with dealers who just don't care once they've got our deposits. The latter type damage Mazda's brand image and reputation so Mazda ought to be concerned. The book issue is just a symptom of this.
Ultimately, the quality of Mazda dealers is Mazda's responsibility.
08-22-2003, 07:09 AM
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Re: Re: Re: Re: Re: The Book is a Gift and need not be returned
Originally posted by ChrisW
Ultimately, the quality of Mazda dealers is Mazda's responsibility.
Ultimately, the quality of Mazda dealers is Mazda's responsibility.
Some manufacturers hold their franchises on tighter reigns but I wouldn't be surprised if Mazda UK gave the dealer a friendly ticking off and the dealer put the phone down and said 'so what?'
08-22-2003, 07:27 AM
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Just cancelled too
Just came off the phone with Mazda and cancelled my order too - They did ask why and then promised my money would be with me within 10days. I specifically asked for the whole £1000 as I was cancelling due to the excessive delay and the girl on the phone said she'd make a note. Either way no big deal.
Re the book - its a fine book, definitely a gift and so even if they ask they wont see it
Other than that Iwill test drive the car to see if I want one for the summer.
Looking forward to winter in my new SUV...
Cheers
BK
Re the book - its a fine book, definitely a gift and so even if they ask they wont see it
Other than that Iwill test drive the car to see if I want one for the summer.
Looking forward to winter in my new SUV...
Cheers
BK
08-22-2003, 09:00 AM
#42
Black night, when did you order/whats your order number????
Edit :-
Just noticed you said EP1x somewhere. Cool, I move up 1 more slot.
Enjoy your RX-300 sukka!
Edit :-
Just noticed you said EP1x somewhere. Cool, I move up 1 more slot.
Enjoy your RX-300 sukka!
Last edited by RobDickinson; 08-22-2003 at 09:02 AM.
08-22-2003, 09:39 AM
#43
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Rob D thanks for the caring thoughts ;-) I was one of the first to order.
Morgan R - I made up my mind to cancel after the last timeslip - this is just me getting round to it....
I really dont want an 8 for the winter. I will still test drive the car and monitor the forum - if its that good maybe I'll get one for next summer and hopefully any bugs will have been ironed out by then....
Finally re the SUV - yup a different drive completely but man the luxury is the dogs
Enjoy your cars
:p
Hasta
BK
Morgan R - I made up my mind to cancel after the last timeslip - this is just me getting round to it....
I really dont want an 8 for the winter. I will still test drive the car and monitor the forum - if its that good maybe I'll get one for next summer and hopefully any bugs will have been ironed out by then....
Finally re the SUV - yup a different drive completely but man the luxury is the dogs
Enjoy your cars
:p
Hasta
BK
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