My heart is broken! I've cancelled. And Mazda are really scum about it OVER A BOOK
 

My heart is broken! I have cancelled my order for the RX8. Immigration plans next year have forced a decision, and the residual values predicted make the gamble of selling the car after 12 months of ownership at a 40% loss just before I climb aboard a plan too risky to even think about.

BUT…

I called TW White and Sons and said I needed to cancel; and they said I needed to send a ‘cancellation’ letter. I did and 3 weeks later I had a cheque for £1000. Today they called and said they wanted £100 back. They had made a mistake. I agreed to the terms and conditions and accepted that I owed the money. So be it, I’d pay.

BUT...

And this part destroys everything I have for Mazda as an organization. Words cannot describe what scum they are!

THEY ASKED FOR THE BOOK BACK!

And there you go, I’ll send it in the post tomorrow….

It's not just Mazda Ed: when I cancelled my 350Z order the dealer asked me to send back a cheap DVD I'd been sent that week, nevertheless that's a bit much. I think they've got a nerve asking for the £100 too, Nissan returned my full £2000 deposit. Sorry to lose you as a potential owner but on the plus side when you do eventually buy an RX-8 you'll get one with all the bugs ironed out and with a larger selection of colours.

don't send it back! what are they going to do? send the police over to get it? sue you over it? tell them to sod off and keep it!

I wouldnt send the money or the book. Not yet anyway, they are on very dodgy ground having returned your deposit and presented you with a book. I think they might struggle contractually on both. However if they sound like they might turn nasty with county courts, etc be a bit careful as it could damage your credit rating, but in my opinion I am not so sure they will put up a fight. That's the polite version of what I think.
After all, they probably gave you an estimated delivery date and defaulted on that, so I think you have a good argument.
But..... the quoted residual is, IMHO, a load of b***x. For probably the first 6 months to a year, there will be a waiting list and people will pay a premium for a nearly new one.

I wouldn't send the book back. It's not like you suddenly stopped being an RX8 fan.

surely by being nice they have more chance of you buying Mazda products in future - worth more than the book!


Stu C

after all the pre-orderers have been through? keep it - tell 'em the dog ate it, don't even think about paying the postage!

besides if you're emigrating in a year who cares?

did you order the book? was recieving the book part of the contract that you decided to back out of? I doubt there is any mention of the book anywhere in there.. the book was a gift, and that is all, they have no rights to it, and they should know that, so they wouldn't argue it I'm sure.

The book is a gift from Mazdaas far as I can tell. When they gave it to you did they say here's a book to borrow? I think not. I don't recall anything in the letter saying that the continuing ownership of hte book was dependent on you remaining a pre-order customer. I can't see any way that they can claim the book back. Keep it mate - it's cost you a £100 after all.:(

Totally agree,

Sorry to hear you have had to cancel, but asking for the book back is petty verging on the ridiculous.

As for the £100, that is a different matter, but if they have given you the full £1000 back it could be worth arguing the toss.

All the deposits have been paid to Mazda UK, so it depends how much Mazda refund to the dealer. Maybe they refunded the £1000 to you, then found out that Mazda would only give them back £900 so they are out of pocket.

I think you may need to return the £100 but keep the book, it was a freebie. or if you do return it make sure it been 'well read' so it can't be passed on as new.

rael

Ed, sorry to hear of the cancellation.
Mazda (dealer) scores another PR own goal. I wonder if Mazda UK know whats the dealer is doing ?
Point of interest, my dealer has offered me my full £1000 deposit as refund if I do cancel, eventhough I've signed their terms for them to retain £100 (admin costs?).

Ed, get some coffee cup stains on the book, and keep the money.



AnilS.

I think you will find that as there is no mention of a book in the contract you signed when you signed up for the car. This book was a sweetener because they screwed up on delivery dates.

Thats the same when we get these so called "prints". Even though we did get a letter indicating we will be getting these, there is no contractual obligations.

Like others have said I think they are on very shakey ground here they have refunded in full and whilst it was some dealers who specified a £100 loss in deposit i know for a fact that my local dealer in Bristol was offereing full refunds if when the car arrived the customer changed their mind.
Regarding the boog that is just petty and insulting.
What about the black Acrylic invite - I'm surprised they didn't ask for that back.
They have done a great job of convincing a potential future costomer to never buy a Mazda again
:(

Ed

Tell them you've ebay'd it.

It was a gift, they have no rights to it back.

NOW WHERES MY DAMNED BOOK!

Still havnt got my welcome pack yet let alone a book.

I agree with everyone else here.
The book was a gift. It is yours to keep.

As for the money, it bit shakier ground.

I was verbally promised that I could have a 100% refund, if I didn't like the car when it arrived. As we ordered a car you couldn't see, touch, or climb into I was concerned about not being able to get all my money back if the car was not suitable. I have big feet. Too big to drive an MX-5 (and way too big for an Elise - but that's another story)

But, your reason for cancelling is not directly related to the car. So I think that it is fair to stick to the 90% refund.

BUT KEEP THE BOOK !!!!!:D

Given the delay in refunding your deposit and the petty request for the return of the book, I would be inclined to not only keep the book but also refuse to return the £100.

I think they would have difficulty relying on the T &Cs. As I recall, they state that Mazda "may" keep £100 for admin costs. Since they have refunded the full £1000, I think they would have great difficulty in relying on that clause to reclaim the £100. Initially at least I would refuse to refund the £100 as my guess is they won't push it.

Just my 2ps worth

I can't believe they have the nerve to ask for the book back.

I really hope this is just one clueless dealer and not an example of how Mazda generally treats it's customers and potential customers. If this is how they normally behave then I will have to reconsider whether I want to buy a car off these people - imagine the hassle if you are trying to get warranty work done, or if you have a complaint about work done during a service. Is it their company policy to be a complete pain in the a** over every detail, when dealing with customers?

I'd give the RX8 helpline a call and ask them if they expect the book to be returned - I'm sure they'll give you a different story. Mazda UK will be upset ot hear how some of their dealers are treating potential customers.

Thank you to all of you who have commented.

What Mazda don't understand is that I will buy the car. I love this car and there is nothing on the market today to touch it. The difference is that I need to wait 12 months and the purchase will be in another country.

I will pay the £100 because I signed the T's and C's and agreed to the terms.

It's just the book thing that is pissing me off.

Thanks again and I will visit the forum every day as I have done so ever since ordering in Feb.

I want this car. I will buy it. Please Mazda, let me keep the book?

I'm curious about a comment you made in your first posting on this thread. You said that the depreciation was expected to be 40% in the first year.

I'd like to know where you have got that figure from as it slightly worries me.

PS KEEP THE DAMN BOOK

The depreciation figures were posted a long time ago on what cars website, which showed the stock mazda depreciation of 36% left after 4 years.

This is going to be cobblers guys, its far more likely to be around 60% after 3 yrs, 50% after 4 - ie just less than the TT. This was also discussed at the time.

http://www.whatcar.com/roadtest/sing...odel=25149&c=#


Ed, who at T W Whites told you this? I'm obviously interested as I pre-ordered from them before I (and probably you) knew about the book or the print or the prodrive event.

Also, they DO NOT form part of the T&Cs you signed.

Finally, regarding the £100, then the car spec is not what was agreed, nor is it within the timescales agreed at the time. Mine, signed by Swee Sealey states delivery of End June/Start July - what does yours state?
Its not a 240 ps model as specified on the EP welcome pack nor in the specs. It also therefore has a different 0-60 time.

They are on very shaky ground here, plus you have the dosh already.

renegade_si - you completly miss the AA depreciation estimates?


here

After 4 years @10kmiles = £10611 (48%).

Much better than the what car figures.

This car will either apreciate or loose little value in its first year at least.

Hi Ed,

I suppose you will come to South Africa. I spoke last week to the dealer here in Cape Town. He promises the car for October. He cannot confirm the price yet but he spoke of most likely R375000! That is at the current exchange rate 32000 pounds! Maybe you better buy the car in the UK and bring it with to SA!

Regards from Cape Town

Sorry Rob, didn't see your reply - I know the AA ones, I work for them (well Centrica that own them!) I was merely pointing out where the 40% figure had come from. Thats why I said they were cobblers!!!!

:D

32K quids ? :eek: :eek: :eek: :eek:

Damn, whats the extra 6K ? Shipping costs ? :p