Rotator

Anyone have any success with Mazda Canada and Customer Complaints?
My car has now been at the dealer for 2.5 weeks with no end in sight.
All for a CEL DTC P1686, and now P1688 - metering oil pump.
Then they created a new problem - throttle broken - can't go past 2000rpm.
"N" version of the flash.
I'm thinking of visiting Markham and letting them know about my fantastic voyage.

Car has been great - except a naggin CEL.
Dealer Experience? Not so much.

Some Infinity dealers give their customers Infinity loaners when Customers are inconvenienced while service is performed on their vehicles. What does Mazda do? Provide the number for a cab.

Thanks Mazda - appreciate all of the support.

RX4life

Brown Bro FOrds awesome too.. i got to drive a hemi durango.. 300C...escape...tahoe...explorer... dakota..focus..echo.. and a few more...i actually enjoyed driving to the deal for "crappy ford quality" and getting to test drive all these cars. for FREE since i got to know the peeps who work there very welll..saved the mileage on my car.. but when the new car warranty was out.. i took no more risk and purchased a " JAPANESE QUALITY CAR" the rx-8

i myself wish to know a good dealer to visit for any future problems??!!

Rotator

With all my problems with Mazda Dealers - 3 so far are off my Christmas list.
I was thinking of trying a Ford Dealer.

ÜberJumper

I'd ask them for a service loaner myself. Preferrably one of their demo RX8s.

Rotator

I have been told contradictory things regarding loaners by Mazda Customer Service, and a Local Service Manager.
Under mazda’s standard warranty they claim they are not responsible for any losses.
There appears to be no clear written policy regarding the issue of loaners.
Under the extended MAP plan, it appears easier.
In any event - the dealer has offered a protoge.
Similar I guess to an 8 in that it has 4 wheels and a steering wheel.

dannobre

iTrader: (3)

I look at a shitty loaner as an excuse to hound them day and night to fix my car. If they give me a nice loaner...I'm more apt to be nice to them...and not bug them to returm my ride :D

Deep Blue

If you have CAA, I think it has a policy for providing you a loaner if the car is away for longer than X days. I think MazdaAssist has this too?

Not sure.

gorally

Can I know which 3 dealerships are on your list?

Rotator

I'll let you know about the dealer experiences when the SEGA is over.
This has been MY experience - others may differ. Although my novel now has many chapters and I haven't had any cause (meaning problems) to go into the dealer for service over the last year.
Picked up the car Friday April 8 (In since March 22) - drove maybe 20km - car CEL on - limp mode - won't do over 3000 rpm.
I can only accelerate like a fully loaded truck - into 4rth by 40kph.
So far : MOP 3rd unit - PCM - 2nd, "N" flash.
Will ask them to revert back to the "M" software.

Anyone had any luck with "N" firmware?

No MAP means no rental car.
Don't have CAA, TD roadside assistance only provides emergeny rentals.

Leasing a vehicle that currently doesn't work and Mazda hasn't offered a reasonable replacement. I enetered into this lease with the illusion that I'd be provided a working, trouble free vehicle. For over 1 year that has been the case - until the dealer broke it!

Be afraid - be very afraid.

Mazda says in their hold message "We treat you like one of the family"
My question is - what kind of abusive disfunctional family have I been welcomed into?

Acura, Infiniti, are you listening?

Deep Blue

I'd suggest contacting the Mazda Canada Ombudsman with your issue. I've used these people at Large companies in the past, and they are very useful in resolving difficult issues if you feel the company is not responding in a timely or appropriate manner.

If you call Mazda Canada and request this person's number, they are obligated to give it to you.

I've had success utilizing the Ombudsman at Air Canada and TD Canada Trust to resolve some tough matters...it is like getting a high priced lawyer working for you for free.

Rotator

Deep Blue,

Thanks for the suggestion - Going on 3 weeks now.
Only good thing from this is my Gas bill has gone WAY down.
Too bad my LEASE Payments and Insurance still cost the same.

Biggest issues? Lack of communication! VM's go unanswered. No daily updates, 4 business days went by one stretch! That is unacceptable.
Add to this scratches, dents, breaking things - general lack of caring.

My feeling is if a problem arises where the Dealer's Master Tech nor Mazda Canada Tech Support knows what is wrong - the customer should be offered some kind of compensation. No such offer has been made.

I guess I assumed by leasing a new vehicle I would have the use of it for the term of the lease.