NEVER purchase ANY vehicle from Performance Mazda HWY 59
10-30-2011, 02:57 AM
#1
New Proud Rx-8 owner
Thread Starter
NEVER purchase ANY vehicle from Performance Mazda HWY 59
Oh man where to begin.. Performance Mazda Houston Texas South Loop. NEVER purchase a vehicle from them. I actually negotiated an amazing deal for my Mazda. Two weeks later, the entire dealership had been fired and replaced, so that everybody I had worked with was gone and nobody knew me.
To start things off, I bought the warranty from them (including the already there warranty I have for buy a certified preowned Mazda). About six months afterwards, my transmission was grinding gears EVERY shift into fourth gear. Now, my transmission is covered under the warranty in a variety of ways. Naturally, these new dishonest guys were going to try anything to keep that from happening.
First, they told me I was crazy and that they didn't see anything wrong with it. After messing with them for a week I FINALLY spoke with the "Mechanic Manager of Transmissions" (I should also mention I was 20 at this time, and very young looking, so they assumed I was a moron.) He rode around with me and told me the noise was coming from my engine. He said he was a race car driver and that if it were coming from the transmission, I would hear it over there *as he pointed towards the front of the drivers side of the car*. I guess he didn't know that I knew my transmission was mounted RIGHT UNDER MY SHIFTER which is where I felt/heard the noise every time I grinded gears.
After this I was furious and went to the general manager. I told him I have been trying to get my car fixed under warranty for three weeks now and I was soon going to be contacting a lawyer. He told me "Well, we gave you a free 60k mile inspection didn't we?". I said, "Yes, as was written on paper when the person who sold me the car had said if I bought the car that was what you would provide." Some time later, he told me to leave the car overnight and they would find all of the problems.
Two days later I received a call from a mechanic. He told me, "Oh, yes we found your problem. It is actually your clutch. You need it to be replaced and it is not covered under warranty." I asked how much. He replied, "Total $1800.00, and that includes the brand new OEM clutch, pressure plate, throwout bearing, and labor." Furious, I told him he was nuts and I will go buy an aluminum RACE flywheel, a RACE clutch, a new throwout bearing, and pressure plate and do it mySELF for $400.00. (mind you, I don't know anything really about cars and this is my first real project besides my AEM air intake.)
So I drove my car home, pulled out my jack stands(Yes.. I did this on only jack stands.. I recommend a shop with a hydraulic jack system.. But I was determined to reveal these guys as liars, cheats, and thieves.) I did research online and got to work.
$500.00 (after purchase of tranny jack, and rental of a few special tools), and four weekends later, it was finally all installed. (Now that I know how I could do it in a weekend lol). And OF COURSE whadda you know, STILL grinding in fourth gear. I was furious. I was so tempted to just go scream at everybody in that dealership for trying to make me pay $1800.00 for something they know is a lie.
I ended up saying it wasn't worth it and I will simply take my business elsewhere.
I located a Joe Myers Mazda dealership in NORTH HOUSTON and took my car there. IN TEN MINUTES guys, TEN minutes, they said "Yep, your third gear synchro is bad. Your warranty will cover a tranny rebuild. Oh also, your engine mounts need to be replaced before they cause some serious damage, your warranty will cover that as well would you like to have us do that?".
I paid a $100.00 deductible and had my car back and ready to ride in less than a week. Absolutely amazing. NEVER purchase a vehicle from Performance Mazda in south west Houston on HWY 59.
To start things off, I bought the warranty from them (including the already there warranty I have for buy a certified preowned Mazda). About six months afterwards, my transmission was grinding gears EVERY shift into fourth gear. Now, my transmission is covered under the warranty in a variety of ways. Naturally, these new dishonest guys were going to try anything to keep that from happening.
First, they told me I was crazy and that they didn't see anything wrong with it. After messing with them for a week I FINALLY spoke with the "Mechanic Manager of Transmissions" (I should also mention I was 20 at this time, and very young looking, so they assumed I was a moron.) He rode around with me and told me the noise was coming from my engine. He said he was a race car driver and that if it were coming from the transmission, I would hear it over there *as he pointed towards the front of the drivers side of the car*. I guess he didn't know that I knew my transmission was mounted RIGHT UNDER MY SHIFTER which is where I felt/heard the noise every time I grinded gears.
After this I was furious and went to the general manager. I told him I have been trying to get my car fixed under warranty for three weeks now and I was soon going to be contacting a lawyer. He told me "Well, we gave you a free 60k mile inspection didn't we?". I said, "Yes, as was written on paper when the person who sold me the car had said if I bought the car that was what you would provide." Some time later, he told me to leave the car overnight and they would find all of the problems.
Two days later I received a call from a mechanic. He told me, "Oh, yes we found your problem. It is actually your clutch. You need it to be replaced and it is not covered under warranty." I asked how much. He replied, "Total $1800.00, and that includes the brand new OEM clutch, pressure plate, throwout bearing, and labor." Furious, I told him he was nuts and I will go buy an aluminum RACE flywheel, a RACE clutch, a new throwout bearing, and pressure plate and do it mySELF for $400.00. (mind you, I don't know anything really about cars and this is my first real project besides my AEM air intake.)
So I drove my car home, pulled out my jack stands(Yes.. I did this on only jack stands.. I recommend a shop with a hydraulic jack system.. But I was determined to reveal these guys as liars, cheats, and thieves.) I did research online and got to work.
$500.00 (after purchase of tranny jack, and rental of a few special tools), and four weekends later, it was finally all installed. (Now that I know how I could do it in a weekend lol). And OF COURSE whadda you know, STILL grinding in fourth gear. I was furious. I was so tempted to just go scream at everybody in that dealership for trying to make me pay $1800.00 for something they know is a lie.
I ended up saying it wasn't worth it and I will simply take my business elsewhere.
I located a Joe Myers Mazda dealership in NORTH HOUSTON and took my car there. IN TEN MINUTES guys, TEN minutes, they said "Yep, your third gear synchro is bad. Your warranty will cover a tranny rebuild. Oh also, your engine mounts need to be replaced before they cause some serious damage, your warranty will cover that as well would you like to have us do that?".
I paid a $100.00 deductible and had my car back and ready to ride in less than a week. Absolutely amazing. NEVER purchase a vehicle from Performance Mazda in south west Houston on HWY 59.
10-30-2011, 11:08 AM
#3
New Proud Rx-8 owner
Thread Starter
No 
I really would like to go. But I moved from Houston to Victoria to go to UHV. So now I'm living in the dorms there. I'm coming home to Houston for the weekend on Nov 4th but I don't think you guys are meeting then.
I really would like to go. But I moved from Houston to Victoria to go to UHV. So now I'm living in the dorms there. I'm coming home to Houston for the weekend on Nov 4th but I don't think you guys are meeting then.
10-31-2011, 09:34 AM
#5
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Jeff Haas Mazda keeps giving us the run-around about some trim on our expensive R3 specific seats falling apart (we're on trip #3 to get it fixed... and after trip #2 it didn't even make it home before it broke again!) so I don't know that I'd put them on the "good" list just yet.
11-01-2011, 10:25 PM
#8
ALL dealers are "less than TOTALLY honest when it comes to warranty work!
It all depends on what the job is, how much non-warranty work they have, how well they you, did you buy the vehicle from them, ect.
They make VERY little for doing warranty work so if they have plenty of nonn-warranty work then they will give you the run around...of course some are just crooks...just depends.
just have to fight it and not give up...that is what they are hoping you will do!
It all depends on what the job is, how much non-warranty work they have, how well they you, did you buy the vehicle from them, ect.
They make VERY little for doing warranty work so if they have plenty of nonn-warranty work then they will give you the run around...of course some are just crooks...just depends.
just have to fight it and not give up...that is what they are hoping you will do!
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