Kim Jong Illest

Does anyone have access to a copy of MSP16 (Engine Lack of Power/No Cranks)?

The Canadian TSB# is 01-09/26 -> equivalent US TSB# is 01-13/08

The reason I ask for this is because US TSB#01-013/08 states in the retail vehicle section: When an applicable retail vehicle is brought into the dealer for any type of repair or scheduled maintenance, perform an eMDCS warranty Vehicle Inspection and check the status of MSP16.

My vehicle has been in the Mazda shops multiple times throughout 2008-2015. I have not been offered MSP16. The summer hit - ambient temps are high - I'm experiencing loss of power & my warranty ended in May, 2015. I'm just trying to find some Canadian documentation to perform the TSB for free.

Both Mazda Corp (Canada) and Mazda Dealerships are refusing to release the TSB to me.

My argument being that eMDCS Warranty Vehicle Inspection should have been mandatory when I brought the vehicle in.

RIWWP

iTrader: (2)

I have access to the network information for the MNAO service info, the same site the dealers use. I couldn't find a TSB of that number in the network. All MSP-16 documents are tagged for "North America", and use the 01-013/08 code.

Are you sure on that Canadian code?

Kim Jong Illest

Here's how the dealer found the TSB (but is refusing to provide a copy)

Go TO: Dealer loungeSelect: Ms 3
select: 2007 rx8
search: Msp 16 or loss of power


you will see:

01-09-26 bulletin number supercedes 01-08-15

01-09-26 issued May 2009

RIWWP

iTrader: (2)

I don't have running account access, I work for a company that essentially data mines the entire site (along with every other OEM). We should have it though. One moment, I didn't check the 2007 model year....

RIWWP

iTrader: (2)

Hmm. We should have the Canadian info (plenty of other Canadian data points), but I still don't see that TSB in any of the series 1 model years. I'll have to keep a note to check for this next time we get an account to update all our data.

RIWWP

iTrader: (2)

Even Google searching is coming up completely empty, except for a 2nd thread on the forum here with the same problem, also without results.



I've also got the seed of a question on if the dealer is feeding you false information...
MSP-16 is North America, not "US". Providing you a copy of what he is making up would be difficult.

Kim Jong Illest

Here's what happened: I call dealership - tell them I read 01-13/08... I have the problem. But I'm out of warranty for 2 months. So he quotes me $245 for PCM reflash + engine cleaning + engine cleaner (total 1.7h)

I say: but.... 01-13/08 says it's just .3

him: No, Canadian TSB was updated may 2009 (he gives me TSB#01-09-26)

I call Mazda Canada Corp. telling them I need MSP16 but the dealer is quoting me 1.7 -> Mazda Canada Corp tells me he can't find it (but has no problems finding 01-13/08) -> so I give him the name of the service manager at Prima Mazda (edwin) and ask him to find out why I'm being quoted 1.7.

He calls me back and tells me the Canadian TSB has been updated -> and that he can't give me a TSB copy nor can he even give me a TSB# (Edwin already gave me the TSB#01-09-26)

I ask the Mazda Corp rep to confirm it's 01-09-26; and he does. Apparently TSBs are only eligible when the customer comes in complaining about the EXACT issue. My argument being that 01-13/08 clearly states that eMDCS vehicle inspection should be done at every dealer service - which it was not. As such I should get 01-09-26 for free....

Is there any Canadian TSB which includes MSP16 and Zoom Cleaning?

Has 01-13/08 been superseded by any other USA TSB#?

RIWWP

iTrader: (2)

01-13/08 is still the most recent as of a few months ago, it hasn't been superceeded.

So.. let me get this straight. The corporate number guy can't find it, and "verifies" it by asking the dealer about the TSB? That's really odd ... almost ... shady.


I mean, they are correct about TSBs are only leveraged when the customer has that exact complaint.

There is one more line of defense they are likely to use though: TSBs aren't done "for free". They are just instruction sets and are only subject to warranty coverage if the fault is something that there is still a warranty for. Technically, if there is a mandate to perform a check every time a car is in for service, and the car is out of warranty that would cover that check, then the dealer would be justified in charging you for that check every time.

Also, MSP-16 is only covered by the Powertrain warranty, not the Engine Core warranty. With a 2007, your 5yr (and something kms) Powertrain warranty has been long past.

Kim Jong Illest

I'm just trying to apply the wording of the TSB to my situation logically.



Based on this doc... when my car went in to replace the oil cooler lines in 2010 - I should have gotten MSP16 - it was within the powertrain warranty.

RIWWP

iTrader: (2)

Ah, yes. You didn't mention that. Yes, you were due MSP-16 back then.


Are you absolutely SURE that you don't already have MSP-16? If so, how are you sure?

Kim Jong Illest

1) no sticker in hood
2) dealer confirmed (via vin and canadian TSB#)
3) mazda corp confirmed (via vin and north american TSB#)

RIWWP

iTrader: (2)

Gotcha, that's certainly good assurance


Yes, you were certainly due it. Hopefully you can convince them of that. Sorry I can't be more help. Hopefully someone else might be able to find that doc for you. It could be months, or sometime next year before we refresh Mazda, so I don't want to promise that I will remember to get back to you then.

Kim Jong Illest

yep, just finished work so will try now. I am getting loss of power in high ambient temps -> all related to the troubleshooting post I've made here.

https://www.rx8club.com/series-i-tro...-259099/page2/

Kim Jong Illest

Yep, they're trying to scam me....

https://www.google.com/url?sa=t&rct=...,d.aWw&cad=rja

This is the equivalent TSB where they are quoting me 1.7

says MSP16 should have been done before starting the service.....

back to the phone with mazda canada

Footman

iTrader: (2)

All you have to do is ask for them to reflash your PCM to the latest version for your ECU as per MSP16. I have the copy of the latest ECU version for canadian market.