:wtf: I have an 04 Mazda 6spd, bought in 03. Lately the car was having rough idle issues and would turn off at times while at idle.

I took the car in thinking the coil or the spark plugs were bad. Dealer claims that the trailing plug wire was disconnected.

:Eyecrazy: ok, that's weird.

I dropped the car off again yesterday for the SAME problem. :mad: and the dealer calls me today to tell me the engine needs to be replaced.

Problem is the "tech line" has denied the replacement under warranty. I only have ~35,500 miles on the car. When asked why, the answer was because you show in the computer as not ever doing an oil change. :uh:

The next step was to call the customer service number to "plead my case".

Their response was either furnish proof of oil changes or go buy a new engine.

I do my own oil changes every 2,000 miles to save money. Once in a blue moon or when the temps reach over 90, I'll have a pro shop do it. I don't keep the receipts of the oil changes or the oil and filter purchases... I just don't keep receipts.

that's 17 oil changes over the span of almost 4 years! I'm being penalized for not getting my oil changed at a Mazda dealer or not keeping 4 years worth of receipts!

Has this happened to anyone else, and what ended up happening?

yeah, if you don't have a shop do it where you can ask them to print out receipts, you really need to keep a copy for your own records... receipts are also useful when you sell your car, as you can show a trail of maintenance on the car.

alex, do you go buy your oil filter regularly at a certain place? If you do and it's like a AutoZone, they should be able to pull up your whole buy history.

you pay with credit card? get your CC/bank statements out.

wow. this is the dumbest possible thing i have ever heard of. ever.

where do they hire these people who come up with strange and wonderful ways to stiff customers on warranties??? :cussing:

Oh for cH***T sakes...this is so bullshit.....go get them Alex!

Just go fail an emissions test :)

If you're doing your own maintenance work and want to maintain your warranty then the receipts must be kept as proof. Believe it or not there are people out there who don't maintain their vehicles properly and then expect the manufacturer to pony up. Manufacturers are in the business to make money, not pay for other people's mistakes. That's why the service information is published in the OM. Mazda is not the bad guy for asking to see maintenance records under this scenario :dunno:

I'm not doubting your word at all, but Mazda doesn't know you from Adam ...

if you didn't believe in keeping receipts before you probably will now. It's a hard lesson to learn, I've been there ...

according to the customer service rep I spoke to, the receipts to the oil and filter purchases "may" help. There is no definite yes or no.

The rep went on to say that "Just because you bought the oil, how do we know you changed it". Again, it appears that doing your own oil changes to save money will end up costing you more.

Great message Mazda is putting out there. Buy are cars, but if you don't spend your money with us don't come crying when our poorly R&D'd engines fail.

I don't think I'll ever be buying another Mazda after this treatment. Tomorrow I'll tell the Dealer its a no on the CX9 I was going to buy.

Damn that suck.

Seriously if one day they pull this shit on me, I will just go ahead and make a big fuss about it. call Media up, interview me and I will just take the media to Junk yard, cuz I am just going to crush my car. Sure I will lost all the money I've spent on my car. but I guess it will hurt Mazda alot more than my money's worth.

Then I will use my money to go with somewhere else.

I understand is a business, but have they ever wonder why Toyota being so successful ? Their customer base is like X times larger than Mazda, Im sure they have way more *assholes* than Mazda has. They still honor warranty most of the time, unless its really obvious ones. and just like what Alex said, it depends on who but if the *tech line* rep is an asshole, he can pull whatever BS he has, just to piss you off. What do they mean by *Just because you bought the oil, how do we know you changed it?* ? Does that mean I brought all the engine oil for my dinner or something ? Whoever said that crap should be fired and ban from being an Rep for life.

Maybe Mazda should learn something from Toyota.

I feel for you Alex, and Mazda is an idiot (or a bunch of them) for bothering to try and stiff you for this. I'd sue um. I decided like many decades ago that crawling under a car to change my own oil, figure out what to do w/the waste and clean up aftwards was far and away not worth the $30 or less it costs to have any shop do it, less with coupons. Also I learned it is wise to save each and every receipt for everything I buy not matter how inconsequential. You just never know. Really, the world if a phucked up place and if you can't document each any every thing that has consequences, you can easily get the short end of any stick you might try and grab onto.

man, that sucks...

even if u produced step-by-step DIY pix w/ dates on them they'd still say, "hey, that doesn't look like u in the pix" -or- "how do we know that's even your car?"

there are a million and one excuses they could use. and, it sounds like they are just being a-holes and don't want to pay for it. if they had any conscience or cared anything about their reputation, at least they'd offer u something, like split the bill with u or what not- instead of telling u to f off outright.

every one of these type of posts just lowers my respect for mazda as a car company...

Where did you buy your filters...I get mine at the dealer for just that reason......They have documented receipts from when I buy the filters. They always laugh at the #'s that I go through...

Well I dont keep my receipt

So if they ever pull this kind of shit up on me. I will do what I've said above.

I mean it.

I have been getting my filters at Mazda too. Maybe that will be my saving grace.

Just in case, maybe I will keep the empty bottles.

My receipts are spotty at best.

There has to be a way to get around this. Maybe have your spouse take the car another dealer. They won't expect her to have receipts... (I know, a little sexism there, but use it if it helps!).

the way to get around it is this: Fail Emissions.

Also, IIRC the manual calls for oil changes every 7500k miles. all you'd need to show is 4 oil changes and y our pretty much covered.

Take a look at this, the part i highlighted in yellow. This is from Mazdausa.com. Not the oil change interval also.

http://www.rx8club.com/attachment.php?attachmentid=99511

look in your manual. Something about not needing to follow the guidelines they have set in there for your warranty to be valid. Hope that helps.

ah you beat me to it!

Mwuhaha, thats why im in bold and youre not! But seriously, if not doing maintenence cant void your emissions warranty, how can it void your emissions recall?

what does 'emissions warranty' mean?

They cannot deny warranty coverage by that reason, they have to prove that the damage was caused by lack of oil changes, and not by the well known issues of inssuficient oil injection by the OMP, as seen with the previous PCM flashes. Get a lawyer.

print up some bogus receipts. Assholes everywhere. Doesnt Mazda have to prove that because the oil wasnt changed is what caused the problem? It is like saying Ok you didnt change your air filter --so your transmission problem is not covered.
olddragger

I feel for you but I also can see Mazda's side. If you sell something that is known to require maintenance, you need some proof that this maintenance is being done. There are people who don't ever do any maintenance, my sister is one of them. One day her check engine light came on with me in the car. I told her to pull into a gas station. I checked the oil, none on the stick. Radiator 1/2 empty. Asked her last time the oil was changed, answer...NEVER! The car was over two years old!!! I asked what was she thinking, her answer - it's under warranty for 3 years...She is a dumbass.

Since it specifies your 'emission warranty', that would be the catalytic converter, not the engine.

My dealer specifically told me to document the oil changes and save the receipts if I do them myself. I get my filter & washers there and keep the dates on a spreadsheet. If the store can print the receipts for oil and filters, I'll bet Mazda will back off.

print up some bogus receipts. Assholes everywhere. Doesnt Mazda have to prove that because the oil wasnt changed is what caused the problem? It is like saying Ok you didnt change your air filter --so your transmission problem is not covered.
olddragger

I totally agree. Not to be dishonest, but fabricating receipts is easy.

Mazda cannot just *assume* the customer did not change their oil and deny warranty.

I would like to know how will Mazda prove that u've *never* change your oil.

But we have the facts that there were engine failures because Mazda didnt program their thing right.

Its time to raise your voice !

http://www.finishlineperformance.com/rx8/docs/pdf/RX-8_Repair_Procedures_recall.pdf

did you ever have this recall done alex?

that is you issue.. if you had it done and it still shows signs it is in the flow chart that they have to replace the motor.. read through it...

as to the oil change fight. i think they will lose that one. this is a known issue, lack of oil is the problem not lack of changes..

good luck.

beers :beer:

according to the customer service rep I spoke to, the receipts to the oil and filter purchases "may" help. There is no definite yes or no.

The rep went on to say that "Just because you bought the oil, how do we know you changed it". Again, it appears that doing your own oil changes to save money will end up costing you more.

Great message Mazda is putting out there. Buy are cars, but if you don't spend your money with us don't come crying when our poorly R&D'd engines fail.

I don't think I'll ever be buying another Mazda after this treatment. Tomorrow I'll tell the Dealer its a no on the CX9 I was going to buy.

it doesnt have to be done at MAZDA, they need proof u had the car maintained. dont blame mazda for covering their own ass for the OTHER dumbasses who tried to stiff them in the past.....weve gotten compalinst of hard starts and the engine is fried and the damn oil pan is BONE FUCKING DRY.

did mazda warrnaty that engine? hell no. screw the ppl who dont take care of their car. they deserve it. in ur case, its a shame but u have no proof u did those oil changes so how should ANYONE kno ud di them? by YOUR word? haha!

u go buy an evo and do ur own oil changes and if the motor pops w/in warranty good luck gettim them to pay for it when u have not a single record of an oil change. let alone a 30k service.....mitsu is out on racetracks writtin down VINS and license plates so they can ass fuck the guy when he comes in for a blown fuse......mazda pratically sponsors kids to race their cars.....give me a break man, its not just mazda.....any company will say that bc its being smart and knowing when customers are tryin to swing one past u.....

and we do not have a "poorly R&D'd engine" there was more money pumped into the renesis than u can dream of and it is not normally the engines fault for failure, most espeically not at 35k miles. if it was a poorly R&D engine, they ALL would fail at a similar time.....since this is obviously not the case.....start the finger pointin. 35k is early for a REW let alone a MSP, so chill out.

http://www.finishlineperformance.com/rx8/docs/pdf/RX-8_Repair_Procedures_recall.pdf

did you ever have this recall done alex?

that is you issue.. if you had it done and it still shows signs it is in the flow chart that they have to replace the motor.. read through it...

as to the oil change fight. i think they will lose that one. this is a known issue, lack of oil is the problem not lack of changes..

good luck.

beers :beer:


the issue is mainly for 4 port autos that had one oil cooler bc the oil was vaporizing as it was injected into the engine bc the SOUTHWEST area of the Us is so hot and idling in traffic with the AC on full blast put a load on the engine and the oil temps in the pan were screaming past 300 degrees.....if he has a 6 speed and lives in virginia good luck getitn them to believe its THEIR fault......

no oil history= no oil change= no free engine

This may be an expensive idea, but can't you have the dealer pull the oil and check it. I'm sure you can tell if the oil has been sitting there for 30K.

Have you thought of getting an oil analysis done for your current oil? I mean if it comes back as X amount of life it's not like they can accuse you of not changing your current sump of oil. Also, my drain bolt has quite a bit of wear on it from wrenches and that should be another sign. Fight this one, Mazda will lose.

Toyota has been known to deny warranties also. The engine oil sludge issue is proof. Same deal with BMW. All car manufacturers are like this.

I keep an Excel spreadsheet detailing all maintenance, repairs, gas mileage, and even modifications performed as well as notes if I feel something needs pointing out. I also have all my receipts.

man, this sucks. i keep all my receipts but wouldn't even know where to start looking for the case of oil I bought 10 months ago.

I don't really trust people changing my oil but I don't want to get fucked either. shitty shitty shitty

it doesnt have to be done at MAZDA, they need proof u had the car maintained. dont blame mazda for covering their own ass for the OTHER dumbasses who tried to stiff them in the past.....weve gotten compalinst of hard starts and the engine is fried and the damn oil pan is BONE FUCKING DRY.

did mazda warrnaty that engine? hell no. screw the ppl who dont take care of their car. they deserve it. in ur case, its a shame but u have no proof u did those oil changes so how should ANYONE kno ud di them? by YOUR word? haha!

u go buy an evo and do ur own oil changes and if the motor pops w/in warranty good luck gettim them to pay for it when u have not a single record of an oil change. let alone a 30k service.....mitsu is out on racetracks writtin down VINS and license plates so they can ass fuck the guy when he comes in for a blown fuse......mazda pratically sponsors kids to race their cars.....give me a break man, its not just mazda.....any company will say that bc its being smart and knowing when customers are tryin to swing one past u.....

and we do not have a "poorly R&D'd engine" there was more money pumped into the renesis than u can dream of and it is not normally the engines fault for failure, most espeically not at 35k miles. if it was a poorly R&D engine, they ALL would fail at a similar time.....since this is obviously not the case.....start the finger pointin. 35k is early for a REW let alone a MSP, so chill out.


So I take it you work for Mazda? And you must know I've never done an oil change because, how did you put it... "the damn oil pan is BONE FUCKING DRY". :rolleyes:

and if we didn't have a poorly R&Dd engine, then why so many PCM flashes and recalls, and HP corrections? Seems like someone was under pressure to get the car to market. Now I know you've only been around for a couple of years, but you must have read all the posts with similar issues.

The Mitsubishi remark really has no bearing. Had this car been slaped with a turbo and boosted to hell, I'd expect it not to be under warranty. Funny thing is that I drove a Mitsubishi GSX that was boosted to 27psi on race fuel and never once pinged. With stock internals mind you. My last car was an Audi S4 boosted with a 75 shot of N2O, no problems there either. I've owned Lexus, Chevy, Toyota, Acura, Audi, Mitsubishi, and Volvo and I've never had an engine that needed to be replaced. I take damn good care of all my cars and service them more often than that little book in the glove box says to.

All I'm asking for is that Mazda honors its warranty instead of copping out for a BS excuse, but hey... thanks for your concerns and opinion. Just keep the profanity down ok?

So I take it you work for Mazda? And you must know I've never done an oil change because, how did you put it... "the damn oil pan is BONE FUCKING DRY". :rolleyes:

and if we didn't have a poorly R&Dd engine, then why so many PCM flashes and recalls, and HP corrections? Seems like someone was under pressure to get the car to market. Now I know you've only been around for a couple of years, but you must have read all the posts with similar issues.

The Mitsubishi remark really has no bearing. Had this car been slaped with a turbo and boosted to hell, I'd expect it not to be under warranty. Funny thing is that I drove a Mitsubishi GSX that was boosted to 27psi on race fuel and never once pinged. With stock internals mind you. My last car was an Audi S4 boosted with a 75 shot of N2O, no problems there either. I've owned Lexus, Chevy, Toyota, Acura, Audi, Mitsubishi, and Volvo and I've never had an engine that needed to be replaced. I take damn good care of all my cars and service them more often than that little book in the glove box says to.

All I'm asking for is that Mazda honors its warranty instead of copping out for a BS excuse, but hey... thanks for your concerns and opinion. Just keep the profanity down ok?
+1

really,

how about the 6 ports that were replaced.. of which mine was one...

the same problem alex is having... btw, alex lives in miami..

if you read the recall it covers everything..

beers :beer:



the issue is mainly for 4 port autos that had one oil cooler bc the oil was vaporizing as it was injected into the engine bc the SOUTHWEST area of the Us is so hot and idling in traffic with the AC on full blast put a load on the engine and the oil temps in the pan were screaming past 300 degrees.....if he has a 6 speed and lives in virginia good luck getitn them to believe its THEIR fault......

no oil history= no oil change= no free engine

Frankly I'd say complain and grab anyone you can to complain to (from Mazda). Eventually they'll fold.

I'm reminded of a story an instructor I once had told his class. He used to "investigate" warranty claims. One woman came in with a seized engine. They drained the oil only to find that it was very clean. After a lot of head scratching he suggested they check the oil filter. Out of the filter came thick black sludgy oil. Lady had never done an oil change on the car, tried to hide it when it broke and now expected a new motor. Initially the claim was denied but with enough complaining they caved and gave her a new motor.

I'm not saying this is the case with here (the motor wouldn't last 35k miles w/out an oil change I would think) but as the old saying goes "the squeaky wheel gets the oil". Don't relent and don't settle for anything less than you're fully entitled to.

Just tell them you had all the changes done at Jiffy Lube

http://www.nbc4.tv/video/2620224/index.html

http://www.jiffylubeproblems.com/

here's the answer to your question alex... notice the following:

1. he does claim to be a mazda employee.
2. but, why is he still up at 4:30am surfing the internet?
(no wonder the guys at mazda don't know wtf they are doing. they stay up all night and are exhausted from surfing the net instead of resting so they can go into work tired, confused to deny your warranty claims... hahahaha.) j/k
3. apparently, he also won the NE spelling bee. ;)

:beer:

Just tell them you had all the changes done at Jiffy Lube

http://www.nbc4.tv/video/2620224/index.html

http://www.jiffylubeproblems.com/


ROFL!!!!!

but jiffylube have receipts too ! :P

i bet mazda borrowed this BS from fords customer service policy. my friend had ford deny him warranty work on his f350 diesel. they said he had never changed the oil. he had reciepts, the empty quarts of oil, and the old oil still. the service guys said they sent the oil to be tested and stuff but could never produce the oil that was tested r anything. after having to pay 3k to fix his truck he took it the next day and traded it for a dodge i think. these stories piss me off. good luck and i hope everything works out for you

weve gotten compalinst of hard starts and the engine is fried and the damn oil pan is BONE FUCKING DRY.
Easy to cover... if it's bone dry then the Low Oil sensor was defective and caused an engine failure. C'mon man, this isn't that difficult.

Oh and Mazda had better NEVER try this stunt if MY car ever has this issue (fingers crossed, it's an 06). I do my own oil changes and have recorded them, plus every gallon of gas ever run through this engine for 10k miles now! I keep all of my receipts as business expenses. As a former service writer I would NEVER tell a customer that proof of oil chances is required (because it's NOT if it can be assumed by the condition of the car that it's been reasonably well-kept). It's a very stupid and short-sighted employee at a single dealership which has caused this entire issue for Alex.

Alex, try JBarnes5@Mazdausa.com and see if he can recommend a "Mazda-approved" path of action which might include a regional service representative.

Maybe ask zoom44 for help?

This is the first time I have heard of a dealer pulling this with a bad engine, most people have had the dealers replace them no questions asked.

I always change my oil, never had an issue. I've had all the recalls done, so you would think a service history like that would imply that your smart enough to change your oil. Mazda took such a PR smack already I can't believe corporate would do this.

The rep went on to say that "Just because you bought the oil, how do we know you changed it".

HAHHHAHA. Try this: "Just because I took my rx8 into a Mazda dealership to change oil, how do I know that the dealership actually changed it?" Stupid, stupid, stupid logic.

Again, it appears that doing your own oil changes to save money will end up costing you more.

Few enthusiasts change their own oil to save money. They do it to make sure that the oil is changed properly, with the correct amount, with the correct filter, and with the correct type of oil.

Personally, changing my own oil probably costs more money. I have to buy a new pack of shop rags, new pair of rubber gloves, rent a stall or lift (which cost me $35 last time), and the oil I use is expensive as well.

So, who is going to get inline to buy the 2010 rotary after reading this thread? Not very savvy on Mazda's part to start shit with us all over again.

Personally, changing my own oil probably costs more money. I have to buy a new pack of shop rags, new pair of rubber gloves, rent a stall or lift (which cost me $35 last time), and the oil I use is expensive as well.

Where do you rent a lift?? I want!!

It seems to me that the requirements for keeping your warranty are clearly laid out in the warranty booklet.You do NOT have to have your routine maintenance performed by a Mazda dealer.You do have to be able show that the the maintenace has been done.

Here are 3 examples of owners looking for warranty work coming thru our shop in the past:
1.Day after a big flood Mazda 3 towed in'engine won't run-look see shows huge break in block wall ,rod broken etc no wear on bearings or journals-but water found on top of pistons---obvious that engine has ingested water.
2.Mazda3 again has knocking in engine,oil level is fine and oil is super clean,but there is no oil cap.Pull oil pan and find spun bearings on connecting rods and crank mains-even though bearings are destroyed there are NO metal fragments in oil pan. Engine ran dry of oil,somebody took oil pan off cleaned it out and reinstalled to disguise the fact.
3RX8 comes in with noisy front wheel bearing,check the car and find that the knuckle is all rusty,hub is all rusty,wreckers yard paint on knuckle,new tie rod end is installed.This car has been in an accident and original parts replaced.

My point is until one knows all the facts it is premature to comment on a specific case.
In this case I would ask why the dealer thinks a new engine is required?Has it been compression tested,intake vacuum tested etc?Dropping the oil pan will show whether or not oil has been changed appropriately.

I've asked the dealer 3 times why the engine needs replacing, no answer yet. As someone else mentioned, it's not the dealer that doesn't want to replace the engine... It's Mazda. The dealers are individually owned. They get paid on warranty work from Mazda (if I'm not mistaken). The dealer would love to have the engine replaced as they get paid for it.

It's corporate who is giving the BS excuses. The dealer won't touch it if they don't know whether it will be paid for or not.

The engine is under warranty, period. As someone else mentioned there is no other problems or "cover-ups". In fact I sent it to the dealer prior to get the original issue fixed and even spent money on a new battery.

oh, and all the recalls were done.

Ok I find it odd that the dealer wont tell you exactly whats wrong but simply says "Its needs to be replaced but Mazda wont pay for it.". If you havent already bring it to another tell them you want it looked at for the orginal reason and see what they come up with. Again I find it odd they wont tell you why it needs to be replaced.

No flame here, I'm ax Rx8 owner...luv my '06 and all my past Mazda's.

I am surprised to hear this about AN RX8 ENGINE. Mazda and we-all know that these rotaries have reliability problems. To push the issue on a Renesis is stupid when they're dying any how.

We plan on dumping ours when the warranty runs out. I'm sure we'll still luv it then, but I'll take no chances on engine failures.

Mazda's dumb on this one.

Ok I find it odd that the dealer wont tell you exactly whats wrong but simply says "Its needs to be replaced but Mazda wont pay for it.". If you havent already bring it to another tell them you want it looked at for the orginal reason and see what they come up with. Again I find it odd they wont tell you why it needs to be replaced.

the service guy at the dealer was not in today, and the other one rightfully CYA'd himself. Hopefully I'll have more answers tomorrow.

I've asked the dealer 3 times why the engine needs replacing, no answer yet. As someone else mentioned, it's not the dealer that doesn't want to replace the engine... It's Mazda. The dealers are individually owned. They get paid on warranty work from Mazda (if I'm not mistaken). The dealer would love to have the engine replaced as they get paid for it.

It's corporate who is giving the BS excuses. The dealer won't touch it if they don't know whether it will be paid for or not.

The engine is under warranty, period. As someone else mentioned there is no other problems or "cover-ups". In fact I sent it to the dealer prior to get the original issue fixed and even spent money on a new battery.

oh, and all the recalls were done.

You are confused!No part of your vehicle is under warranty until Mazda,or an arbitrator or a court of law say it is.

I have just checked the warranty booklet and it clearly states what your responsibilities are,and unless you have maintenance records and receipts and can produce them for inspection.You have not met your responsibilities so why should you be covered?

Instead of whining I would suggest you get a signed letter from Mazda North America stating why they are refusing warranty.Have a Mazda shop pull your engine and dismantle it with PICS etc.
Assuming there is a defect not related to maintenance you should then be able to nail Mazda for your costs.
Just for your info I blew my motor(due to my own stupidity) and rebuilt it without attempting to stick Mazda with it.

Well I dont keep my receipt

So if they ever pull this kind of shit up on me. I will do what I've said above.

I mean it.


you people are ridiculous. Mazda is not doing anything out of the ordinary for ANY can maker. Do you really think if you brough a car back to toyota with 35K miles on it and couldnt document and service on the car they would replace the motor under warranty?

I have been getting my filters at Mazda too. Maybe that will be my saving grace.

Just in case, maybe I will keep the empty bottles.

My receipts are spotty at best.

There has to be a way to get around this. Maybe have your spouse take the car another dealer. They won't expect her to have receipts...

yes, the will. Why do you think they would replace a motor under warranty when you cant produce any proof of maintinance? I don't understand why you think anyone would do that.

They cannot deny warranty coverage by that reason, they have to prove that the damage was caused by lack of oil changes, and not by the well known issues of inssuficient oil injection by the OMP, as seen with the previous PCM flashes. Get a lawyer.

its pretty easy to get an expert to testify that not changing the engine oil will cause an engine failure. and a lawyer will cost you at least as much as buying a new motor.


print up some bogus receipts. Assholes everywhere. Doesnt Mazda have to prove that because the oil wasnt changed is what caused the problem? It is like saying Ok you didnt change your air filter --so your transmission problem is not covered.
olddragger

I usually have much respect for things you post but you cant seriously think that situation is the same as this? Air filters are not related to transmission function. Engine oil is pretty related to engine function.


Mazda cannot just *assume* the customer did not change their oil and deny warranty.

I would like to know how will Mazda prove that u've *never* change your oil.

But we have the facts that there were engine failures because Mazda didnt program their thing right.

Its time to raise your voice !


I agree that Mazda should not just assume the engine oil has not been changed just because *they* dont have record of doing it. But you can't fault them for not warranting a motor when you can't prove you ever maintained it with fresh engine oil.

it doesnt have to be done at MAZDA, they need proof u had the car maintained. dont blame mazda for covering their own ass for the OTHER dumbasses who tried to stiff them in the past.....weve gotten compalinst of hard starts and the engine is fried and the damn oil pan is BONE FUCKING DRY.

did mazda warrnaty that engine? hell no. screw the ppl who dont take care of their car. they deserve it. in ur case, its a shame but u have no proof u did those oil changes so how should ANYONE kno ud di them? by YOUR word? haha!

u go buy an evo and do ur own oil changes and if the motor pops w/in warranty good luck gettim them to pay for it when u have not a single record of an oil change. let alone a 30k service.....mitsu is out on racetracks writtin down VINS and license plates so they can ass fuck the guy when he comes in for a blown fuse......mazda pratically sponsors kids to race their cars.....give me a break man, its not just mazda.....any company will say that bc its being smart and knowing when customers are tryin to swing one past u.....

and we do not have a "poorly R&D'd engine" there was more money pumped into the renesis than u can dream of and it is not normally the engines fault for failure, most espeically not at 35k miles. if it was a poorly R&D engine, they ALL would fail at a similar time.....since this is obviously not the case.....start the finger pointin. 35k is early for a REW let alone a MSP, so chill out.


Thank you, its about time there was a word of reason in here.

Have you thought of getting an oil analysis done for your current oil? I mean if it comes back as X amount of life it's not like they can accuse you of not changing your current sump of oil. Also, my drain bolt has quite a bit of wear on it from wrenches and that should be another sign. Fight this one, Mazda will lose.

Toyota has been known to deny warranties also. The engine oil sludge issue is proof. Same deal with BMW. All car manufacturers are like this.

I keep an Excel spreadsheet detailing all maintenance, repairs, gas mileage, and even modifications performed as well as notes if I feel something needs pointing out. I also have all my receipts.


you are right about other mfgs doing it. a motor that runs for 20, 30, 40k miles is one that shows there is NOT a manufacturer defect. That is what the warranty protects against. MANUFACTURER DEFECTS - not user error or abuse. *Generally* (not always) if there is a manufacturer defect in a major component it will fail fairly shortly after implementation.

you are wrong that mazda would lose if you wanted to take this to arbitration or court.

So I take it you work for Mazda? And you must know I've never done an oil change because, how did you put it... "the damn oil pan is BONE FUCKING DRY". :rolleyes:

he wasnt talking about you, just cases he has seen.

and if we didn't have a poorly R&Dd engine, then why so many PCM flashes and recalls, and HP corrections? Seems like someone was under pressure to get the car to market. Now I know you've only been around for a couple of years, but you must have read all the posts with similar issues.

you have got to be kidding me you think the engine was poorly R&D'd. Thats just a joke. Look at how much improvement there has been since the last rotary motor and consider Mazda is the ONLY manufacturer devloping this motor. Its not like a piston motor where there are literally hundreds of companies putting thousands of man hours into R&D of a pistin motor that has been R&D for the past 150years.

And if you felt this way, why did you buy a rotary motor in the first place?

Also the HP corrections were due to changes in the testing process. It still has the same HP it had when you drove it off the lot. Nothing really changed did it? Its just a number on a piece of paper.

The Mitsubishi remark really has no bearing. Had this car been slaped with a turbo and boosted to hell, I'd expect it not to be under warranty. Funny thing is that I drove a Mitsubishi GSX that was boosted to 27psi on race fuel and never once pinged. With stock internals mind you. My last car was an Audi S4 boosted with a 75 shot of N2O, no problems there either. I've owned Lexus, Chevy, Toyota, Acura, Audi, Mitsubishi, and Volvo and I've never had an engine that needed to be replaced. I take damn good care of all my cars and service them more often than that little book in the glove box says to.

All I'm asking for is that Mazda honors its warranty instead of copping out for a BS excuse, but hey... thanks for your concerns and opinion. Just keep the profanity down ok?

The comment about mitsu was to try to illustrate that mazda is not out to screw anyone anymore than other car manufacturers since you think other manufacturers would just go ahead and take care of this for you. hell i remember when the STi came out subaru was giving out memberships to SCCA and then going out to solo events and writting down VINS to voidn warranties.

You cant show the REQUIRED proof of maintaining the engine. It states that you dont have to do the maintinance at mazda but you do need to show proof it was done. I understand your situation sucks and you are pissed off. I was there. I had a warranty claim for a transmission denied and i COULD show prof of doing the maintinance. It sucks but the burden of proof at this point is on you and you cant show it. I don't know what else to say about it.

Don't relent and don't settle for anything less than you're fully entitled to.


how the hell can you say he is entitled to a new motor w/o being able to provide proof of doing the maintinance? Just because you might be crybaby enough to get them to cave doesnt mean you are entitled.

This may work or may not, but here is what I would do. In order for them to void your warranty they must prove that the reason your motor is shot is BECAUSE you never changed the oil. They can't prove that you NEVER changed it, and if you didn't at that many miles the viscosity would probably be less than zero lol. You may be able to send oil in a specimin container to a lab (I forget which ones do it, google it) and prove that your oil is in satisfactory condition. Just a possible solution to the problem....

Just to clarify, this isnt a warranty issue. This is a Recall issue. 2 different topics.

They can't prove that you NEVER changed it ..


You cant prove that you ever did.

You and everyone else is missing the point.

The viscosity or condition of the oil is not the question here. If by some miracle the oil lasted 35k miles and were still in good condition to not need to be changed that would still not be the issue. The issue is the owners manual says to change it and furthermore is says you must provide proof of it being changed at a certain interval for the part to be warranted.

The only way oil analysis would help in this situation is if you had sent the oil in for analysis at each oil change interval and had documented proof that the oil in the motor was fine at EVERY interval which is the reason it was not changed.

/blush I didn't realize it said I had to provide proof I changed the oil.

how the hell can you say he is entitled to a new motor w/o being able to provide proof of doing the maintinance? Just because you might be crybaby enough to get them to cave doesnt mean you are entitled.

He's entitled to quality service which he is not getting regardless of what he can or cannot prove.

Needless to say I disagree with a lot more of what you said, but I'm not interested in starting a debate.

You cant prove that you ever did.

You and everyone else is missing the point.

The viscosity or condition of the oil is not the question here. If by some miracle the oil lasted 35k miles and were still in good condition to not need to be changed that would still not be the issue. The issue is the owners manual says to change it and furthermore is says you must provide proof of it being changed at a certain interval for the part to be warranted.

The only way oil analysis would help in this situation is if you had sent the oil in for analysis at each oil change interval and had documented proof that the oil in the motor was fine at EVERY interval which is the reason it was not changed.

I think you are missing the point.

If my car's engine was a unique anomaly, or even a rare occurrence among the thousands of cars sold, I'd probably cavalier your point with as much gusto and one sidedness as you have.

But you see, it isn't a rare occurrence or unique event. Go do a search, you'll find a thread just on the "new motor club". This is a problem that is occurring with AT's and MT's. As someone else mentioned, it isn't a lack of oil changes.

And as to the R&D, listen. there are techs and there are sales people. They don't always see eye to eye. Agreed, this rendition of the engine may have better aspects than the previous version. These issues, however, are not indicative of a car whose every possible bug was addressed prior to releasing it.

and by the way, if you think I'm whining at least give me the stinky cheese to go with my wine instead of just the stink. :hahano:

He's entitled to quality service which he is not getting regardless of what he can or cannot prove.

Needless to say I disagree with a lot more of what you said, but I'm not interested in starting a debate.


he is not getting poor service. The dealership took his complaint and did work on the car to the point to which it was determined that they would need to get authorization from MNAO to do the work under warranty. After that it is out of the hands of the dealership. I agree that he should be able to be privvy to the reason unto which it was determined he needs a new motor but other than that I dont see how the dealership has not given quality service.

If you are saying he is getting poor service because they dont just go ahead and replace his motor regardless then you have expectations of things the realm of feasability.

I think you are missing the point.

If my car's engine was a unique anomaly, or even a rare occurrence among the thousands of cars sold, I'd probably cavalier your point with as much gusto and one sidedness as you have.

But you see, it isn't a rare occurrence or unique event. Go do a search, you'll find a thread just on the "new motor club". This is a problem that is occurring with AT's and MT's. As someone else mentioned, it isn't a lack of oil changes.

And as to the R&D, listen. there are techs and there are sales people. They don't always see eye to eye. Agreed, this rendition of the engine may have better aspects than the previous version. These issues, however, are not indicative of a car whose every possible bug was addressed prior to releasing it.

and by the way, if you think I'm whining at least give me the stinky cheese to go with my wine instead of just the stink. :hahano:


I understand that there are engines getting replaced. The thing you either didn't do or didn't provide the information for in this thread was whether this is being handled under the "emmissions" recal. From what I read you just took the car in about a bad idle and stalling problem which is entirely different. If they are not doing things under the emissions recal then your car is treated as a single case not a part of the group of cars that may be effected.

And I'm saying you are a whiner. I understand being on the wrong end of a bad warranty claim. I just think in this situation you put yourself up shits creak but not documenting your work. And now outside of doing something illegal there is not much you can do about it.

You cant prove that you ever did.

You and everyone else is missing the point.

The viscosity or condition of the oil is not the question here. If by some miracle the oil lasted 35k miles and were still in good condition to not need to be changed that would still not be the issue. The issue is the owners manual says to change it and furthermore is says you must provide proof of it being changed at a certain interval for the part to be warranted.

The only way oil analysis would help in this situation is if you had sent the oil in for analysis at each oil change interval and had documented proof that the oil in the motor was fine at EVERY interval which is the reason it was not changed.

but they still cannot prove that any of us never did.

Even that we got all the receipt and oil analysis. they can still say you've never changed it, and the report was fake. since the report cant tell which car is coming from. Sure if we have those we have a stronger case. but come on.

This engine problem is giving Mazda (and rotary engine) another blow. I have a strong feeling that this has something to do with the 5w20 oil that the US spec use. I dont see any other parts of the world has as much *engine issues* as the us-spec 8 has. yes climate and other factors should be considered, or maybe we have a bigger Rx8 customer base than the rest of the world, but 5w20 is the most obvious thing.

but they still cannot prove that any of us never did.

Even that we got all the receipt and oil analysis. they can still say you've never changed it, and the report was fake. since the report cant tell which car is coming from. Sure if we have those we have a stronger case. but come on.

This engine problem is giving Mazda (and rotary engine) another blow. I have a strong feeling that this has something to do with the 5w20 oil that the US spec use. I dont see any other parts of the world has as much *engine issues* as the us-spec 8 has. yes climate and other factors should be considered, or maybe we have a bigger Rx8 customer base than the rest of the world, but 5w20 is the most obvious thing.
Conversely, in a court of law, the burden would be on Mazda to prove that there was insufficient oil in the engine at any time during the period of ownership.
Lawyer: "Did you test the oil in the engine every time it was in for a warranty issue or reflash?"
Mazda rep: "No."
Lawyer: "Was the engine full of oil when the customer delivered it to your shop for this stalling issue?"
Mazda rep: "Yes."
Lawyer: "Was this oil it decent condition?"
Mazda rep: "It appeared to be okay, but we didn't test it."
Lawyer: "Are you denying the claim because the customer doesn't have oil change receipts?"
Mazda rep: "Yes, as per the owners manual."
Lawyer: "Can you PROVE that the oil in the engine, at any point in time, was of insufficient quality or quantity?"
Mazda rep: "Um, no. Not really. But we didn't do the oil changes."
Lawyer: "But, based on the oil in the vehicle at the point the problem occurred, was the condition of the oil a factor in the engine's failure?"
Mazda rep: "We can't say because we didn't test the oil."
Lawyer: "My client has testified under oath that he changed his oil every 2000 miles. Based on the condition of his oil, at the time the problem manifested, can you prove that he didn't?"
Mazda rep: "Um, no. But we didn't do the oil changes."
Lawyer: And neither did you test the oil in the engine at the time of the engine failure, nor at any other time, am I correct on this?"
Mazda rep: "That is correct."
Lawyer: "So we'd be safe in saying that the engine oil, in quantity and quality, is not the cause in this engine failure?"
Mazda rep: "Um, that's not what I said."
Lawyer: "Either the engine oil was the cause, because the owner neglected it, and you immediately noticed it upon tear-down, and you have proof of this, or the engine oil was NOT a factor at all. Which is it?"
Mazda rep: "Um, we don't know, but we suspect the oil was old at some point in the past."
Lawyer: "How can you prove this to the court?"
Mazda rep: "Based on our past experience with other rotary tear-downs and replacements.
Lawyer: "There were other engines with similar problems with necessitated a tear-down and subsiquent replacement?"
Mazda rep: "Um, yeah. We have this recall checklist..."
Lawyer: "A recall? Do you mean this Emissions recall, issued by Mazda in September 2006?"
Mazda rep: "Yeah, that one."
Lawyer: "How many engines has Mazda NAO replaced under this recall."
Mazda rep: "Um, I don't know exactly..."
Lawyer: "But you're willing to conclude, based on your experience with other rotary tear-downs, on the basis of this emissions recall, that this particular engine had it's failre due to insufficient oil?"
Mazda rep: "Um, yeah."
Lawyer: "A recall which includes complaints similar to the one my client expressed to your service writers?"
Mazda rep: "Um, yeah."
Lawyer: "A recall which was initiated BY Mazda after seeing a rash of engine failures similar to my client's initial complaint? Are there any other components which could cause a similar engine failure?"
Mazda rep: "Well..."
Lawyer: "If the catalytic converter fails, or plugs up, could this cause a similar engine failure over time?
Mazda rep: "It can. But we can't test the catalytic converter unless the engine's running properly."
Lawyer: "So the real cause in this case could be the catalytic converter?"
Mazda rep: "It could be, but since the customer doesn't have his oil receipts, we're not under obligation to fix the engine."
Lawyer: "Can you PROVE right now that the catalytic converter is not the cause and the oil is?"
Mazda rep: "No."
Lawyer: "What's the warranty period on a catalytic converter?"
Mazda rep: "7 years or 70,000 miles per Federal Regulations."
Lawyer: "Was My. Cisnero's car within those limits?
Mazda rep: "Yes."
Lawyer: "Have you had other engine failures attributed to catalytic converter failures?"
Mazda rep: "Yes."
Lawyer: "Does the oil quality or quantity in any way affect the catalytic converter?"
Mazda rep: "No."
Lawyer: "Is it reasonable to assume, based on what you've told us here today that you, Mazda, have not fully examined all possible causes of this particular engine failure? After all, the engine had sufficient oil in both quantity and quality, though you didn't test the oil, and since you cannot test the catalytic converter, at this point can we assume that you cannot completely determine the truthful cause of this engine failure, regardless of whatever engine receipts Mr Cisnero can or cannot produce?
Mazda rep: "Well, technically-speaking that's true. But we didn't do his oil changes."
Lawyer: "Nor can you prove that oil was the culprit, or that the catalytic converter, a known issue, or the existing recall causes weren't the true reason why this particular engine failed, right?"
Mazda rep: "That is correct."
Lawyer, addressing judge: "Your honor, we request that, lacking any evidence that this engine failure is in any way my client's fault we move to have the court decide in favor of my client in the matter of the repair of this engine and all expenses pertaining to it, compensation for court costs and all related expenses, and compensation for lost wages due to time wasted at the dealership arguing with employees there who did not excercise all possible methods available to determine the root cause of the problem. We contend that fault lies not with the not only with the dealership, but with Mazda NAO's own diagnostic approval process, where final approval of engine replacement rests not on the observations of the technician performing the work, but on the shoulders of a man or woman at a desk on the other end of a phone line simply checking off boxes on a pre-authorized list. "

The warranty portion of the manual is NOT, repeat NOT a binding contract. Court issued rulings in the past have proven this time and again. Manufacturers ARE, however, required by LAW to warranty a car for a set period of time. Given that there are multiple possible causes for this engine failure, it's safe to say at this point Mazda's trying for the easy way out by claiming that, sans oil change receipts, they don't have to warranty the engine.

Mac11, Alex IS getting poor service because:
1. Every Mazda service department employee in every dealership in the country knows that there's an emissions recall which DOES include the words "customer complains of a lack of power, or stalling issues, or hard to start".
2. That dealership KNOWS he's had the car in for all available recalls and reflashes. He's NOT ignoring the car's maintenance.
3. Mazda NAO might suspect he's been running synthetic oil BUT cannot come out and state that the use of synthetic oil was the cause of apex or side seal failure due to excessive carbon. Synthetic oils currently meet ALL published standards.
4. If they had his receipts, and it SHOWED synthetic oil, they would again, automatically deny the engine repair.

I suspect that Mazda is again scrambling this spring due to a rash of failures once again and that they still aren't certain what the true cause may be. They're in a pickle because they can't claim for certain that synthetic oils are the cause because they oil suppliers would raise a fuss. If they DO still have a problem with apex and side seal failures and they KNOW there's going to be more (a reasonable assumption) then it is in their best interest to deny that there's a problem, or to insist that everyone produces oil change receipts.

I for one, will save all of my receipts and I DARE Mazda to pull this crap with me. I'll OWN a sizable chunk of Mazda NAO by the time I'm done if they do! This bullcrap with Alex is a perfect example of stepping on your own crank! Painful at first, and liable to cause yet more pain and problems down the road.

Alex, I think at this point it time to have a face-to-face chat with a Regional Service Representative and find out the real failure inside the engine. The burden of proof for denial of a warrantyable repair is on the MFG.

BTW-I'm also running 5w-20 dino juice in my engine in the HOTTEST friggin' part of the country. Summer temps approach 120 with alarming regularity where I live, and coupled with long freeway drives (150 miles just to REACH a Mazda dealership!) in my commute to my "job", I find that checking and maintaining my own oil is a very real necessity, whether I own a rotary or piston engine. If there's an issue with the oil weight, I'm going to find it. Mazda says 5w-20 is sufficient for 100+ temperatures.

I rather suspect that for a great many engines "saved" by the recall flash that bumped up the apex and side seal lubrication, the damage has already been done. I think MNAO bumped up the warranty to avoid a class-action lawsuit, but has probably assumed that there will still be a certain percentage of failures down the road. This is born out by the fact they've estabilished their own rebuilding service!

In a court, Alex would be able to request copies of ALL of the diagnostic sheets used at the dealership level AND at the phone tech end to determine exactly when and why they determined that (A) his engine was bad and (B) that it wouldn't be covered under warranty. Interesting that they actually DID determine that his engine was bad BEFORE denying the repair. If I were Alex, I would take a camera to the dealership tomorrow and politely request to be shown my car, my engine, and I would photographically document EVERYTHING about the disassemby, if they've even gone so far as to tear it down. I'm willing to bet that they haven't. From what I remember about he recall checklist, there are no dealership tear-downs being authorized at all. In fact, I don't even think a single item is unbolted until the replacement engine arrives. That means all of the testing is done by the vacuum method (if the car passes the "hot driving test"). Since Alex's car obviously fails this test if it's stalling, that means they've parked it on a back lot with a number tag hanging in the window. If this is the case, I'd remove it from their possession immediately, as I'm sure they're not responsible for any theft or vandalism and, until he meets with a regional service representative, won't be getting the car repaired soon. I'd ask for the regional rep's office number, fax number, email address, and physical address, then I'd inform the regional rep that I was parking the car until the repair was complete and, since the ticket is still open at the dealership level, request a rental car. This will, of course, be refused, but if you document that you asked, and that it's necessary for you to continue to work, you've laid the groundwork for all of your "reasonable related expenses" to be compensated later.

I'll repeat this once again just so everyone understands it; As long as there's oil in the engine when it's delivered to a dealership with a problem AND that oil is determined to be of sufficient quality and quantity, a dealership or MFG CANNOT refuse a warranty repair unless THEY CAN PROVE ABUSE. The owner's manual is NOT A CONTRACT with you. It is a BLUFF meant to convince people to maintain their vehicles. Simple written records showing that the oil was changed, dates, and mileage is enough in a court to prove "reasonable care was exhibited by the owner" lacking any contrary evidence from the MFG or dealership. Having all visits to the dealership for recalls done in a timely manner also helps as it proves to a judge or arbitrator that you are a diligent owner.

There's no WAY that MNAO will let a single case go to court as ALL of their records regarding the total number of engines replaced under warranty and recall for related issues could be called in cross-examination of a "technical expert". They'll write a check to buy back the entire car before they'll allow it to go to court. They can't afford NOT to write a check.

but they still cannot prove that any of us never did.

Even that we got all the receipt and oil analysis. they can still say you've never changed it, and the report was fake. since the report cant tell which car is coming from. Sure if we have those we have a stronger case. but come on.

This engine problem is giving Mazda (and rotary engine) another blow. I have a strong feeling that this has something to do with the 5w20 oil that the US spec use. I dont see any other parts of the world has as much *engine issues* as the us-spec 8 has. yes climate and other factors should be considered, or maybe we have a bigger Rx8 customer base than the rest of the world, but 5w20 is the most obvious thing.

You may be right about the oil,on the other hand reading some of the bull in this thread it could also be due to idiot drivers in the US.

You may be right about the oil,on the other hand reading some of the bull in this thread it could also be due to idiot drivers in the US.

:rolleyes:

As an employee at Mazda I can tell you a couple of things.

1. Dealers do not deny anything that can bring money into the shop (if they do they would not be in business), dealers deny warranty jobs that are not going to be paid for by mazda. If Mazda wont pay and the customer wont pay, WHO WILL? Dealers are not at fault of poorly designed part or car, they dont build the vehicles.

2. It states right in the owners manual to keep all records of maintenance, you must have them at all times. You dont have to come to mazda but you better follow their guide lines if you want them to pay for something. You think mazdas bad then you have never owned any other car. GO buy a Hyundia and then complain. NOw thats a company that can really get you with their " BEST WARRANTY"

3. DONT BLAME YOUR DEALER. If you read your Owners manual like your are suppose to you would not be in this situation.

If you were to come to my dealer with the same problem, it would be the exact same out come. My DCSM (REP) would say ok to warranty this engine this is what we need, records of maintenance and possible causes. If you can produce even one oil change recpiet or proof of purchase of oil or filters (when you should have had 17 done), something is fishy.

On the same note, dont Blame Mazda becasue dealers report to mazda but mazda reports to Japan. Thats why there is Mazda and Mazda of North America.

Sorry for your loss

Conversely, in a court of law, the burden would be on Mazda to prove that there was insufficient oil in the engine at any time during the period of ownership.

actually, thats NOT correct since its clearly written in the warranty information that succifient record keeping is required or else its a breech of warranty terms and conditions - thusly voiding the warranty

it sucks they will sink to that level, but it is pretty clearly written about the owners obligations for keeping the warranty.

As an employee at Mazda I can tell you a couple of things.

1. Dealers do not deny anything that can bring money into the shop (if they do they would not be in business), dealers deny warranty jobs that are not going to be paid for by mazda. If Mazda wont pay and the customer wont pay, WHO WILL? Dealers are not at fault of poorly designed part or car, they dont build the vehicles.

2. It states right in the owners manual to keep all records of maintenance, you must have them at all times. You dont have to come to mazda but you better follow their guide lines if you want them to pay for something. You think mazdas bad then you have never owned any other car. GO buy a Hyundia and then complain. NOw thats a company that can really get you with their " BEST WARRANTY"

3. DONT BLAME YOUR DEALER. If you read your Owners manual like your are suppose to you would not be in this situation.

If you were to come to my dealer with the same problem, it would be the exact same out come. My DCSM (REP) would say ok to warranty this engine this is what we need, records of maintenance and possible causes. If you can produce even one oil change recpiet or proof of purchase of oil or filters (when you should have had 17 done), something is fishy.

On the same note, dont Blame Mazda becasue dealers report to mazda but mazda reports to Japan. Thats why there is Mazda and Mazda of North America.

Sorry for your loss

I dont think MNAO needs to report to Mazda Japan for US-Spec car's repairs. MNAO can make their own decisions about warranty repairs.

We're not even sure what is the exact reason for the engine failure, it could be more than what Mazda's recall saids. but hey, this is a very known problem. and affects most of the *earlier* model. Just look at the way they *notify* the users, 2007 first, then 2006, then 05, and at last 04

Cuz I think they're expect the 04s to have the *most* problems first. so its better to save the ones that should be less effected (the later yr model group) than the severe group.

If I have any aftermarket parts that fuxk my car up, sure they can deny warranty because its clearly my own fault. but how can they just *assume* that you've never change your oil and deny warranty ?

What if Mazda one day saids that *whoever do 9K rpm shifts = race = deny warranty* ? Hey, that could happen, I think some people got the *we believed that you did race your engine, so bye bye warranty* oh and Abidd's posted about 100 mph and Mazda said he abused his engine. wtf ?

Fight for it Alex !

Conversely, in a court of law, the burden would be on Mazda to prove that there was insufficient oil in the engine at any time during the period of ownership.+1

actually, thats NOT correct since its clearly written in the warranty information that succifient record keeping is required or else its a breech of warranty terms and conditions - thusly voiding the warranty

it sucks they will sink to that level, but it is pretty clearly written about the owners obligations for keeping the warranty.
AGAIN, the manual is NOT a contract! Warranties are stipulated by the Federal Gov't. It really doesn't matter who MNAO reports to as that doesn't seem to be a factor in this case. A written maintenance log on one of the pages of the owner's manual is sufficient proof of diligent ownership if the MNAO cannot prove that the oil is at fault.

Again, the Gov't does NOT require you to have oil change receipts as long as you've kept some form of record.

BTW-It also says in the owner's manual that Mazda does NOT recommend synthetic oils, and to only use Premium fuel, and to never modify your car. How many of you are following all of those recommendations?

Alex, PM me with your contact information and I'll put you in touch with someone at MNAO who might be able to help.

PhotoMunkey-I think you are full of sh*t!

Perhaps you could direct me to the place in the RX 8 owners manual where "Mazda does NOT recommend synthetic oil".

In my RX8 manual the only stipulation is that the oil be "certified for gasoline engines by the API" The ILSAC label is on all kinds of synthetic oils(castrol,mobil-1,etc).

Now if you look in your RX7 owners manual it is a different story -it specifically excludes the use of synthetic oils.

AGAIN, the manual is NOT a contract! Warranties are stipulated by the Federal Gov't. It really doesn't matter who MNAO reports to as that doesn't seem to be a factor in this case. A written maintenance log on one of the pages of the owner's manual is sufficient proof of diligent ownership if the MNAO cannot prove that the oil is at fault.

Again, the Gov't does NOT require you to have oil change receipts as long as you've kept some form of record.

BTW-It also says in the owner's manual that Mazda does NOT recommend synthetic oils, and to only use Premium fuel, and to never modify your car. How many of you are following all of those recommendations?

Alex, PM me with your contact information and I'll put you in touch with someone at MNAO who might be able to help.

Errr .... altho I agreed with some of your stuff but ....

I cant find the dos not recommend synthetic oils and *only* use premium fuel part.

When you purchased the vehicle your buying a contract with a vehicle. They promise you that the vehicle will perform the way it should if......You do your Maintenance.

Mazda is not voiding the mans warranty. Mazda is saying look the vehicles engine is f***D up because it had no oil. They are stating, ok this vehicle failed because it did not have any oil, why did it not have oil?? Was maintenance ever done?? They turn to customer, sir did you do your maintenance? Yes! Can you give me the copys of your documented repairs? NO, Then I cant warrany your engine.

And Mazda reports everything to Japan, They even have Japen recall and US recalls. Repair times are set by the factory in Japen.

If Jackie Chan can change a light bulb in 12 mins then Chris Tucker needs 18 mins because he has bigger hands, Japan will laugh and say no no, 12 mins.

BUY CAR=Warranty starts, Maintenance Vehicle as Owners Manual states and problem occures in vehicle mazda covers, all maintenance done.

No Maintenance done and engine dies, where are you maintenance repairs, no proof of repairs, assumtion that nothing is done, warranty void.

Now if the kids head light went out or his seat back broke, mazda is not going to say hey we need all records of oil changes or we cant do it.

Mazda found that vehicle had/or lost oil and caused engine failure, why no oil or lost oil??

Best advice I can give, always go to your dealer because you can always bitch if something goes wrong because a service advisor gets paid to tell you recommended services.

Side note, if your automatic transmission quit working at 45,000 miles, mazda will ask what the fluid looks like, if the tech reports burnt, they will ask if transmission fluid had been changed and if not, why not? You dont do your maintenance, you pay later.

Synthtic oil will indeed fuck up your apex seals

91 octane or better, they test these things to prevent failure. Dont use 87 or 89.

Side NOte: Anyone with CX-7, Speed6 or Speed3. Do not think you can get away with anything less becasue if you do and your problems start occuring a Mazda tech can now run a test which will tell them what octane fuel you have, anything less then 91, payment out of your pocket.

Synthtic oil will indeed fuck up your apex seals

I want to know how. Not just coming out of someone's mouth.

my engine is still not fuck up. I wonder why. oh yes I use Synthetic

Oh lets not make this into another synthetic vs dino again.

Claiming a repair under the Emissions Warranty might fly in the US,but it would not in Canada-see attached.

Oops

Synthtic oil will indeed fuck up your apex seals

Clearly you know nothing about rotary engines!!!

Ok, into the whole lawyer statment.

Can your client prove he did his oil changed? NO, he should have tons of records (17 sets) and he does not have one set. Did you fill out you scheduled maintenance record book? Did you in away way or form record anything? NO, YOu have no case.

As for syntheic oil, it is true it can mess up your apex seals, does that mean its going to happen, no. Can it happen? YES. Mazda made it clear to use 5w-20 SYNTHETIC BLEND not synthetic oil.

But I dont care its your car.

OK I know nothing about rotary engines.....do you work for Mazda??? Well as someone Master Trained with Mazda.... suck a fat babys cock!

OK I know nothing about rotary engines.....do you work for Mazda??? Well as someone Master Trained with Mazda.... suck a fat babys cock!
Well actually yes!And if you are like most "Master Techs"you have never seen the inside of a rotary engine.(there are a few exceptions but you are not one based on the comments above).

Engine is not a Emissions related component, WHats this about Emissions??

Someone who works for Mazda your bad mouthing there techs, yeah you know whats going on with everything. Do you even own a RX-8!

Everyone at Mazda has seen a damn engine pulled apart!

Engine is not a Emissions related component, WHats this about Emissions??

If you read all the posts in this thread you will,(may)understand the context.But I suppose you reading and comprehension skills are as pathetic as your spelling and writing skills.

Synthtic oil will indeed fuck up your apex seals

Where are you a Mazda Service Manager?

OK I know nothing about rotary engines.....do you work for Mazda??? Well as someone Master Trained with Mazda.... suck a fat babys cock!


Are you enticing somebody to commit sexual crimes against babys? Quit masking your fantasies as insults towards others. Consider this a public warning. Next one gets your hostname a 3 day.

http://www.rx8club.com/attachment.php?attachmentid=99589

Based on this alone, it appears all you need to suffice is the maintenence log in the back of your owners manual, filled out and a couple of receipts.

Well yes ,but the key word may be 'validated'

http://www.rx8club.com/attachment.php?attachmentid=99589

Based on this alone, it appears all you need to suffice is the maintenence log in the back of your owners manual, filled out and a couple of receipts.

that is all you need - the original p0ster has none of these which is the problem :Freak_ani

AGAIN, the manual is NOT a contract! Warranties are stipulated by the Federal Gov't.

find the federal goverment law that states you have an unconditional warranty for the entire car... do it

I feel for you but I also can see Mazda's side. If you sell something that is known to require maintenance, you need some proof that this maintenance is being done..

I disagree. I say THEY need to prove that the maintenance was NOT done. As mentioned, receipts alone don't prove the oil was changed. What are we supposed to do, have a notary public witness the oilchange? I believe Moss-Magnuson act covers this. If having the oil changed at Mazda is the only acceptable proof, then it would have to be provided free of charge. If not then the burden of proof is on Mazda, not the consumer.

in ur case, its a shame but u have no proof u did those oil changes so how should ANYONE kno ud di them? by YOUR word? haha!

Oil analysis. Costs me $20. I'm sure Mazda could get it for cheaper. It will not tell them exactly how many miles are on the oil, but whether or not the oil is in serviceable condition -- which is what matters, after all. If they suspect the oil, then they should be able to prove it.

You cant prove that you ever did.

You and everyone else is missing the point.

The viscosity or condition of the oil is not the question here. If by some miracle the oil lasted 35k miles and were still in good condition to not need to be changed that would still not be the issue. The issue is the owners manual says to change it and furthermore is says you must provide proof of it being changed at a certain interval for the part to be warranted..

I think it is you who are missing the point. If the oil is in good condition, then it is obviously not the cause of the engine failure. Therefore, penalizing the customer is unethical and nothing but a money grab by Mazda.

I really don't want to go off topic here been rdeyes is full of crap. Straight crap. The best thing Alex can do if go to MNAO and just fight to get an engine replacement. If it was the oil the conditions that he describes would have been diffirent.

all teh intraweb blathering in the world won't change the fact that if they deny it you're only other options are to either sue or eat it, just be prepared to introduce your maintenance records in court as evidence of compliance ...

I disagree. I say THEY need to prove that the maintenance was NOT done. As mentioned, receipts alone don't prove the oil was changed. What are we supposed to do, have a notary public witness the oilchange? I believe Moss-Magnuson act covers this. If having the oil changed at Mazda is the only acceptable proof, then it would have to be provided free of charge. If not then the burden of proof is on Mazda, not the consumer.

Your beloved Moss-Magnuson act defends your right to use an aftermarket parts supplier instead of OEM and not void your warranty. Last time I checked his engine replacement was not being denied under warranty because he has an AEM CAI.

The act has absolutely no bearing on you OEM warranty regarding the end user breaching the contract by not keeping maintenance records. Its clear as day they want mileage written down and receipts. Nothing beyond that needs "proving". There is no "burden of proof" (the great Moss-Magnuson Act phrase) needed for Mazda refusing warranty coverage when maintenance documents were asked for and could not be furnished - automatically breaching the conditions of your warranty.

I think it is you who are missing the point. If the oil is in good condition, then it is obviously not the cause of the engine failure. Therefore, penalizing the customer is unethical and nothing but a money grab by Mazda.


the oil in the tank at the time of bringing the car in doesn't prove compliance with the terms of the warranty which state to change the oil regularly and document it.

You can think the terms in the manual are not legally binding all you want but the truth is Mazda - and all other manufacturers - spent a lot of money on a team of lawyers to write them in terms that ARE legally binding and will cover Mazda in the event they suspect a customer did not maintain the vehicle.

the oil in the tank at the time of bringing the car in doesn't prove compliance with the terms of the warranty which state to change the oil regularly and document it.

You can think the terms in the manual are not legally binding all you want but the truth is Mazda - and all other manufacturers - spent a lot of money on a team of lawyers to write them in terms that ARE legally binding and will cover Mazda in the event they suspect a customer did not maintain the vehicle.


Nope. To be legally binding, there has to be acknowledgment of receipt. I don't remember signing my owner's manual; maybe you can show me where that section is?

Bottom line: how many people change their own oil? (here's a hint: if they're somewhat intelligent and or have the means/resources; most.) how many of those document it? (next to none) Let's go ahead and void every car owner's warranty.

Nope. To be legally binding, there has to be acknowledgment of receipt. I don't remember signing my owner's manual; maybe you can show me where that section is?



Pretty sure you laid down a few signatures to aquire that car. No?

ok, hold on everybody. I need to take off my pissed off Mazda client hat and put on my moderator hat...

Do not insult each other on this forum, and especially not on this thread. If you disagree with Mazda needing to repair my car fine, I don't agree with you, but fine. There is NO need to go after each other on here for differences of opinion.

Also, Redeyes13 I see you have 13 posts and I think you did them all in this thread. Please keep it to one if possible or edit more in. And as to you saying that my car had no oil, you need to go back and read from the start of the thread instead of reading bits here and there.

The car had plenty of oil, the oil has been changed every 2000 miles or so which is more than the 7500 Mazda wants. The car is kept in immaculate condition as several forum members can tell you from seeing it personally. I've bore the Mazda Cross since I got the car, created events promoting the brand and the car, and even did magazine photo shoots with my car, I'm a super moderator on a website dedicated to the damn car, and the Dealer was not being blamed for anything, oh and I still love my car.... Though I may never buy another one.

There are a ton of 8's out there and a ton more that are members of this forum who race, don't race, use synthetic, don't use synthetic, abuse, and don't abuse their cars whose engines have lost compression and have had their engines replaced.

Now today, the dealer called me to have me return the rental and pick up my car. They told me that as far as they were concerned the case was closed. I would not need to have to pay for the rental because the engine mounts needed to be replaced and that was covered under warranty, but since Mazda denied the engine replacement they would stop there.

They also warned me not to escalate this as anyone who can see the car would know it was being raced. When I asked why that was (as if it mattered) they stated "it has a racing harness, light weight wheels, and drifter tires".

Now I suspect, that the dealer may have given the Mazda tech line this "information" and they figured... oh no a fast and furious punk blew daddy's car up, and they only thing they could latch on to without getting into trouble was that I never did a single oil change at a Mazda dealer so let's call it abuse and demand oil change receipts for a car purchased in 03 with 35k miles on it.


The car has all the symptoms of all the cars that have needed to have the engine replaced, and the dealer even admitted that it could be "a number of reasons" not just lack of oil change. Come on, give me a break!

alex, i maybe jumpin way ahead of myself here, but would publicly admitting you autocross the car be a reason to void your engine replacement???

I just googled 'alex cisneros rx8' and have tons of proof you raced the car legally. They might have did the same easy research.

It might, but having registered the car's VIN with Mazdaspeed would have done so sooner.

Again, if this was a singular event and there were NO OTHER cars having this problem. It would be a moot point. This is not the case.

...and if you really want to go there, an SCCA Solo event is barely considered a race. MetLife doesn't even risk you for life insurnce if you do "Sanctioned SCCA Solo events", most forms of car insurance still insure your car at these events, The Solo Rule book says that cars should not normally exceed 65 MPH, and don't even let me start with the Mazda Zoom-Zoom Autocross events. All the more reason as to why this car was kept in immaculate condition.

Again, there are people who have and have not raced, abused, kept service up to date, driven hard, drifted, etc this car and have had their engines replaced under warranty for symptoms similar to mine. And what they are latching on to is that I failed to change my oil?

Now today, the dealer called me to have me return the rental and pick up my car. They told me that as far as they were concerned the case was closed. I would not need to have to pay for the rental because the engine mounts needed to be replaced and that was covered under warranty, but since Mazda denied the engine replacement they would stop there.

They also warned me not to escalate this as anyone who can see the car would know it was being raced. When I asked why that was (as if it mattered) they stated "it has a racing harness, light weight wheels, and drifter tires".

Now I suspect, that the dealer may have given the Mazda tech line this "information" and they figured... oh no a fast and furious punk blew daddy's car up, and they only thing they could latch on to without getting into trouble was that I never did a single oil change at a Mazda dealer so let's call it abuse and demand oil change receipts for a car purchased in 03 with 35k miles on it.


The car has all the symptoms of all the cars that have needed to have the engine replaced, and the dealer even admitted that it could be "a number of reasons" not just lack of oil change. Come on, give me a break!


Wow ... I mean wow, really WOW

So that means, if I have a knife/pistol/whatever weapon in my house and it has been used then I am a killer ? come on

I think your dealer is full of bull

Ok, light weight wheels, thats because I want my car to have better respond, its SCIENCE
Good tires, OE tires are CRAP, especially RE040s, so should I stick with Crap for the rest of my car's life ? Why cant I go for better tires ? Whats so bad about getting better traction ?

racing harness ??????????? LOL ! alright .......

I think your dealership is the asswipe who gave whatever BS up thats why Mazda said no to your engine warranty. My dealership, Great Neck Mazda tried to do the same thing to void my whole engine warranty, but TOO fuxking bad Mazda said its ok.

Dealerships are nothing but a bunch of pricks. Who cant even do anything without the *computer*.

I guess u should talk to a lawyer about the problem, or go to your local small claim court or something.

Ok, into the whole lawyer statment.

Can your client prove he did his oil changed? NO, he should have tons of records (17 sets) and he does not have one set. Did you fill out you scheduled maintenance record book? Did you in away way or form record anything? NO, YOu have no case.

When Im 50 if I get cancer(I HOPE NOT!), I can sue everybody just because I got all the receipt for the past 50 years? YEah ! I can sue the hospital where I was born ! WOOOOO !

As for syntheic oil, it is true it can mess up your apex seals, does that mean its going to happen, no. Can it happen? YES. Mazda made it clear to use 5w-20 SYNTHETIC BLEND not synthetic oil.

But I dont care its your car.

stop talking out of your ass. Mazda use 5w20 because thats what Ford use. can you read ? obviously not, I think u should go back to school or something.

and where is the Synthetic blend crap came from ? talking out of your ass again ?

They also warned me not to escalate this as anyone who can see the car would know it was being raced. When I asked why that was (as if it mattered) they stated "it has a racing harness, light weight wheels, and drifter tires".

Warned? Is that warned as in "advised" or as in "threatened"?

So they've changed their story. First it was no documentation of oil changes. Now it's performance paraphenalia. One wonders what excuse they'll come up with next.

Good luck as you escalate.

Ken

The warranty manual states that your warranty can be voided for racing, towing, or misuse and abuse. Racing is defined as a timed event, typically were one person is crowned a winner. Many variations to the definition but the concept is the same, more than one car and a timed event. Autocross can be classified as racing if it is timed. HPDE’s on the other hand are not timed and there is no winner so this can not be classified as racing. This is why I stick to HPDE’s, you just never know. As for the misuse and abuse part, this is were it gets tricky, but I doubt they can say your misusing a sports car by taking it on a track. I hope you resolve the situation, you should consult an attorney. Many will take the case if they think they can win and will only charge you 1/3 of the winnings. If you lose you don’t pay them much. My friend did this in NY for an accident. Ask around, who knows once Mazda realizes that you are pursuing with a lawyer they may cave in. It’s probably cheaper for them to replace your engine than pay the costs of a lawsuit even if they win. Good luck

LMAO what lawsuit? he has no evidence of maintaing his car. Case is closed he will learn. Wait till ya try a divorce.

LMAO what lawsuit? he has no evidence of maintaing his car. Case is closed he will learn. Wait till ya try a divorce.
Didn't he say he had proof of buying some oil filters. Can't remember if I read that or not. Regardless, if he can get a lawyer to take his case only to get paid if he wins then why nto do it. Nothing to lose but some time. Plus I think a lawyer will know about this than any of us. If he takes the case he obviously thinks he could win. I agree this is a lesson to be learned. I actually got my bottle sof royal purple in to change my tranny and diff fluid. Those receipts are being put in a safe place.

It might, but having registered the car's VIN with Mazdaspeed would have done so sooner.

Again, if this was a singular event and there were NO OTHER cars having this problem. It would be a moot point. This is not the case.

...and if you really want to go there, an SCCA Solo event is barely considered a race. MetLife doesn't even risk you for life insurnce if you do "Sanctioned SCCA Solo events", most forms of car insurance still insure your car at these events, The Solo Rule book says that cars should not normally exceed 65 MPH, and don't even let me start with the Mazda Zoom-Zoom Autocross events. All the more reason as to why this car was kept in immaculate condition.

Again, there are people who have and have not raced, abused, kept service up to date, driven hard, drifted, etc this car and have had their engines replaced under warranty for symptoms similar to mine. And what they are latching on to is that I failed to change my oil?

Not sure if you did this already but do you remember if you paid cash or credit for these. If credit or debit was used the store may have a record of this. It's a long shot but worth a try.

LMAO what lawsuit? he has no evidence of maintaing his car. Case is closed he will learn. Wait till ya try a divorce.

they claim that I did not change my oil. They would need to prove it. I can't show them I have, but they can't prove I haven't and if I subpeona all the records of all the cars whose engines were replaced with similar symptoms not having to deal with oil changes and put them into public record for anyone else dupped by them to use I can prove that their engine breaks?

With a judge seeing broken engines and no proof care wasn't taken, I may have a lawsuit with a little less humor than what comes out of your rear. I'd rather not go that route. I just want them to honor the warranty like they have done with so many others.

Your beloved Moss-Magnuson act defends your right to use an aftermarket parts supplier instead of OEM and not void your warranty. Last time I checked his engine replacement was not being denied under warranty because he has an AEM CAI.

The act has absolutely no bearing on you OEM warranty regarding the end user breaching the contract by not keeping maintenance records. Its clear as day they want mileage written down and receipts. Nothing beyond that needs "proving". There is no "burden of proof" (the great Moss-Magnuson Act phrase) needed for Mazda refusing warranty coverage when maintenance documents were asked for and could not be furnished - automatically breaching the conditions of your warranty.

I'm not sure what receipts prove, other than I bought some oil. I could have used it in another car, or my lawn mower. Same thing hold for written mileage records. Based on comments from Mazda personnel to the OP, they also feel the same way. Since this puts the customer in an untenable position, it is Mazda who has breached the warranty.

Didn't he say he had proof of buying some oil filters. Can't remember if I read that or not. Regardless, if he can get a lawyer to take his case only to get paid if he wins then why nto do it. Nothing to lose but some time. Plus I think a lawyer will know about this than any of us. If he takes the case he obviously thinks he could win. I agree this is a lesson to be learned. I actually got my bottle sof royal purple in to change my tranny and diff fluid. Those receipts are being put in a safe place.

The most recent oil filter I bought was at Potamkin Mazda where I dropped off the car. They said they don't keep records for the parts I buy.

The rest were done at Dynamic Turbo and they also don't have record. The last time I bought oil was at Murrays and I haven't asked yet, but out of ~17 or so oil and filter purchases I'd say 90% came from Dynamic Turbo. It's their lift I would use to change the oil. They have since sold their location, lifts, etc. and are strictly mail order now with different record keeping systems, hence the recent purchase of oil from Murray's and oil filter from Mazda.

My only shot there is if they find hard copy receipts from their move. :sad:

:edit: come to think of it was way more than 17 as I would need to constantly add more between oil changes.

Make no mistake. I hope for nothing but the best for the OP, BUT, Abbid posted the truth and from what I've read here he know's better than most.

Trade the car in for another 8, 2006's can be had for 4k off [MNAO rebate]

The most recent oil filter I bought was at Potamkin Mazda where I dropped off the car. They said they don't keep records for the parts I buy.

The rest were done at Dynamic Turbo and they also don't have record. The last time I bought oil was at Murrays and I haven't asked yet, but out of ~17 or so oil and filter purchases I'd say 90% came from Dynamic Turbo. It's their lift I would use to change the oil. They have since sold their location, lifts, etc. and are strictly mail order now with different record keeping systems, hence the recent purchase of oil from Murray's and oil filter from Mazda.

My only shot there is if they find hard copy receipts from their move. :sad:

:edit: come to think of it was way more than 17 as I would need to constantly add more between oil changes.
If you do go the lawyer rout you may be able to get some written statements from the place you used the lift. Go get them.

They also warned me not to escalate this as anyone who can see the car would know it was being raced. When I asked why that was (as if it mattered) they stated "it has a racing harness, light weight wheels, and drifter tires".

Make no mistake, this is the sole basis of their refusal. Since they cannot legally deny warranty coverage on the basis of you having installed a better restraint system and fancy wheels, they resorted to the oil-change tactic. Of course it makes no sense whatsoever -- someone is going to spend thousands of dollars on upgrades but is going to turn around and never change their oil? Yeah, that's the ticket.

How do you dispose of the oil? Some places make you sign a form; if that was the case, that could be your proof.

If their claim is that the engine was run without sufficient oil, then oil changes in and of themselves are still not dispositive. In which case the lack of receipts is not relevant. The engine is designed to run out of oil between changes. I don't see how receipts are going to prove that you topped off the oil in between changes. And I don't think anyone expects an entry in a maintenance log for oil top-offs.

Update!



I received a call today from the regional manager. He apologized for any inconvenience and informed me that the engine would be replaced under warranty.

I have faith in Mazda again, not so much in the dealer... but I can go to another

:ylsuper:

Excellent that is good news

Rawk...

Awesome news!

congrats that things are turning out OK!

lesson learned anyway: keep those receipts and keep a little logbook :)

I keep an Excel spreadsheet for all major and minor maintenance (even when I check tire pressures and add oil)

If they are not doing things under the emissions recal then your car is treated as a single case not a part of the group of cars that may be effected.


Maybe I just have a good dealer, but I took my car in to get the center console trim replaced and they took care of all my emissions problems and reflashes

Update!



I received a call today from the regional manager. He apologized for any inconvenience and informed me that the engine would be replaced under warranty.

I have faith in Mazda again, not so much in the dealer... but I can go to another

:ylsuper:


sounds like you should have faith in the dealership. its not their fault. they were only doing what they had to do to protect their ass. when the regional rep said he wasn't going to pay them under warranty coverage the dealership isnt going to do the work and pay for it out of their own pocket.

congrats on the resolution to your problem.

sounds like you should have faith in the dealership. its not their fault. they were only doing what they had to do to protect their ass. when the regional rep said he wasn't going to pay them under warranty coverage the dealership isnt going to do the work and pay for it out of their own pocket.

congrats on the resolution to your problem.

+1

Congratulations :suitdance , glad everything turned out OK. Definitely need to see another dealer going forward not so much because of the whole oil deal but because of their idiotic comment about racing due to harness, wheels etc.. Score one for owners.

sounds like you should have faith in the dealership. its not their fault. they were only doing what they had to do to protect their ass. when the regional rep said he wasn't going to pay them under warranty coverage the dealership isnt going to do the work and pay for it out of their own pocket.

congrats on the resolution to your problem.

That seems to be a recurring theme with Mazda. Dealer says their hands are tied because of corporate and then Corporate says it can't do anything because the dealer said "x". 'Round and round we go. Glad to see someone got off the merry-go-round before it got too nasty.

I would say the dealer was the issue here. They represent your claim to Mazda.

I would also say the noise you made on this forum may have helped. Presenting a clear and reasonable case didn't hurt.

Would be nice to know what really happened though.

Congrats on the warranty repair! Mazda has to take care of the legitimate enthusiasts. That is the business model they are selling.

I may keep a few receipts in the future though.

I have faith in Mazda againOK, I'm getting back in line for the 2010 rotary :rock:

Good to hear that Alex!

congrats, now please delete this 'tarded thread ...

Congrats !

but I guess you should try another dealership.

If you're doing your own maintenance work and want to maintain your warranty then the receipts must be kept as proof. Believe it or not there are people out there who don't maintain their vehicles properly and then expect the manufacturer to pony up. Manufacturers are in the business to make money, not pay for other people's mistakes. That's why the service information is published in the OM. Mazda is not the bad guy for asking to see maintenance records under this scenario :dunno:

I'm not doubting your word at all, but Mazda doesn't know you from Adam ...
Although I do agree with everything said, the Mazda tech should easily be able to tell if the oil is nasty and may have been the cause of failure. By the same sense, he should easily be able to tell if the oil has been changed every 2k miles as claimed. I guess you can't always go off someones word...... but an extremely large percentage of America changes their own oil. Who thinks that's gonna void their warranty?

congrats, now please delete this 'tarded thread ...


Why do you think it's retarded, and why should it be deleted?

Useful account of a problem with a dealer, and interesting discussion. Also a good lesson that we need to keep maintenance records. I keep a small notebook in each of my cars where I write everything except gas. Frankly, without that I'm not going to remember when stuff is due. I never thought of it as proof for warranty claims.

RX-8 is the first car I've had with a warranty longer than a year, and thanks to this thread I'm going to save my oil and filter purchase receipts.

Ken

good to hear alex.


beers :beer:

Update!
I received a call today from the regional manager. He apologized for any inconvenience and informed me that the engine would be replaced under warranty.
:ylsuper:
Alex,
Did any of my work help you out at all? Please let me know if you contacted J up at Mazda USA. If you haven't, please do, if only to let him know that the issue is being handled.
Eric

It seems that our 8s are falling apart. Whats gonna happen with the ppl that are NOT under warranty?
BTW Congrats on the outcome :)

How long is this engine issue under warranty?

Been driving my Civic because my 8 runs so bad. Mazda did full service @ 2500 intervals through 50K miles. I complained about the problem before 30K miles through 69K now. Last time they replaced the coils, and I paid half. 3 dealerships have looked at it. I have had a tech ride with me and witness the problem. A dealership sold and installed a Typhoon 1. The manager said the factory intake was in the trunk. Nope. Go back, and no one knows about it. The other two dealers get off the hook by saying "its the intake". Same dealership left my driver side window down in a thunderstorm. Called Mazda North America at least 3 times. I don't understand how this could have happened under that kind of service. Never had the car on a track. Monday I am going to drop it off at the dealership I hate the least. They can keep it until it's fixed. I can't even drive it at this point. Runs good while it's cool. Get off the freeway or run it hard, it has a bad power loss and crazy sound. It's like a plastic garbage sack flapping in the wind. From the start, I stated I was not looking for a new engine. Just fix mine. Now I want a new engine.

They should not deny you. Glad to see it all went ok for you

atleast you searched!