Gee I wonder why. I bet you spend a lot of time there too. Probably there almost every day.

 

nomination for best post ever! i work in cs and have 100 cust praises to 1 cust complaint, but i know when someone is an ******* to me i will be an overly nice ******* back!

 

I was not an ******* to them. If that was the case, there would be posts defending them. Have you seen any? Also, is it too much to ask someone to do their job and do it right and to make right what is wrong?

I dropped it and decided to never go there again. I have kept my mouth shut for a long time. I got pissed when they questioned a board memeber about his posts.

I have a great relationship with the dealer next to my work. I simply took it to Galpin because it is next to my house and I usually leave the car overnight for service. Hence my door ding because they parked it next to a mountaineer overnight.

 

fyi, its not just the dealers reading the forums...

 

<<[QUOTE=snap-on]I didn't read the issue from the first post but I'm sure it will ba a rant. If the dealer treated a customer incorrectly....slam away.
I've even had a few posts on other forums.." I told them this and I told them that" etc while in reality it was me they where talking to and the conversation wasn't even close to what the member posted.

Lets put this into a different perspective. What do you do for a living?

My question would be this...If you had to read everyday, what every person you interacted with thought of you...

What would it say? >>

I work in a public relations-type capacity and must deal with clients every single day. I would hope that all of them would say that I was professional and solicitous, and if not, then I would take their complaint into SERIOUS consideration and FIX the problem. So far (fingers crossed), I have never received a complaint from a client. If I did, I would do everything possible to make them satisfied and let them know that I am concerned about their problem and am actively working to fix said problem if it can't be amended right away. I would ensure that they know that they are the most important client to me.

Unfortunately, it doesn't seem like Samsonite or the other posters complaining about service received this type of customer service from Galpin SVC. My point is that I have to deal with the same type of problems that Galpin SVC does. And if I read these boards and read these complaints, I would not attack the posters the way Galpin SVC did to Sup8rbad. I would instead let them know that I am aware of their complaints and will do my best to resolve any and all problems. I would realize that something is seriously wrong with my customer relations and frankly, I'd start sweating. Seems like Galpin did the exact opposite.

 

Where is my rant? This is the orignal post. Was I out of line?

 

I spoke with the Service Manager.

They are going to fix my dent and give me tires @ cost plus 10%

I am happy again.

 

Good for you! An early Christmas present for you then!