when i bought my car NEW it had a few scratches and a nice chip on the door the dealer said bring it back wednesday and we'll make it look like this never happened. well, i called wednesday and they said they dont have TIME for my car. i called again and again and a week went by and i found out poeple come to there dealership and fix there cars (touch up) and still they dont have time for my car what should i do?

 

This is going to sound rude, but I dont mean it that way.

It sounds like youre a push over. Put your foot down.

If youre told no a a service tech, speak with the manager. If the manager doesnt do anything, speak with the owner of the dealership (if possible). Then move on to the Mazda Region/District/Area Manager, etc..

 

ask another dealership nearby

 

Thats not normal warranty work. Another dealership would want to charge him for the work most likely, which is why Im guessing he hasnt done that.

 

yea exactly. is there something i can do? i mean i caled the dealer 2 hours ago and he said hes with a customer and will call me back but never called this happened 3 times so far.

 

WOW this is a dead forum no replies in like 6 hours.......i swear we need more people i posted the same thread on mustangworld and i got about 40 replies.

edit: it looks like MW> rx8club

 

If you did not get it in writing that they owe you paint repairs then you are probably out of luck. Sorry to hear that you are having problems, and hope it all works out...

 

i did get it in writing hehe

 

If you have it in writing keep taking it up the food chain until you get action.

I had a similar incident with a Miata in the past and I ended up getting the result I wanted.

 

 

call the number on the MAzda web site for service problems. They will get on the dealers ***. I know because I did this myself a couple of times.

 

Some dealers suck. This seems to be one of them. They lie about the cars they sell, the financing they offer, the "rustproofing" your car "needs". They also lie about the wonderful service they give after the sale.

We discussed honesty on another thread. This dealer has been dishonest to you, so they've got it coming...

Drive over there on a sunny Saturday afternoon, when they're really busy. Tell the sales manager he's got one hour to get your car painted or you're going to sue. Tell him loudly, in the middle of the showroom, with as many customers in earshot as possible. Make sure you're hair is washed, your shirt tucked in and wear a jacket and tie if you can pull that off. Raise your voice but do not use profanity. Your goal is to be loud, annoying but very respectable looking. The kind of pissed-off customer that other customers will pay attention to. You know, the typical American!

He'll paint your car. You'll have some fun. (I've done this. It works.)

 

what if he says, go ahead sue me

 

He won't, not in a showroom full of customers. Remember, you're talking to the SALES Manager. He doesn't get paid to create lawsuits. He gets paid to sell cars, which he absolutely cannot do by acting like a two-bit jerk in front of potential buyers. Even if he is a two-bit jerk he'd have to be a stupid, two-bit jerk to let anyone see it in public.

Besides, you said you have their promise to paint in writing. If you actually had to sue them you'd win, but it will never come to that.

If he really is a stupid, two-bit jerk, then keep making a fuss and demand to speak to the owner. The owner will be tough, the toughest guy you've ever dealt with. If you blink you'll lose, so don't blink.

If all that fails then contact MazdaUSA. Like the others said, they don't like hearing about dealers who cheat customers. This is really a dealer issue not a Mazda issue. That's why I'd go to Mazda only as a last resort. Not directly their problem and they might decide they don't have to deal with it.

Then you sue. You could do that yourself with no attorney. This is a small claims court issue and attorneys aren't needed there. (Not meaning it's petty, it's not, just that it falls below the dollar limit that legally defines a small claim.)

 

P.S. Do NOT let him drag you into an office to "Discuss this in private." Privacy is to his advantage, not yours. He wants you out of his fancy showroom. Stand smack between the two most expensive cars on the showroom floor. Don't budge until they publically agree to paint or the police show up. Don't damage anything either!