Clutch Pedal SNAP OFF 8 Year Warranty-Recall ~~~
#901
Same t hing happened to me 2 years ago...Mazda (in Canada) sucks (inept technicians/service dep)... didn't cover it. A friend welded it back together and now its good as new.
#902
Registered
I'm looking forward to the TSB, especially to see if it specifies a bolt tightening sequence and torque for replacement brackets.
Ken
#904
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Probably yet another case of rushing to an answer without proper research on the subject.
Last edited by Mazurfer; 09-06-2010 at 06:53 AM.
#907
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i had this happen to my 8 about a less than a year ago and had it fixed at the dealership. Can i get a refund back since magically its covered now by the warranty?
#909
Extraordinary Engineering
It's funny to me
We all know that they monitor the forums...
So for sure they knew about this long before the government involvement
Who thinks they have a new design worked out?
I think they'll replace them for the warranty period and call it a day
We all know that they monitor the forums...
So for sure they knew about this long before the government involvement
Who thinks they have a new design worked out?
I think they'll replace them for the warranty period and call it a day
Last edited by DarkBrew; 09-07-2010 at 09:44 PM.
#910
Registered
Yes. They'll use the same part, but this time make sure that the tightening sequence is correct.
Once the TSB comes out I plan on loosening the bolts on mine, then re-tightening according to the procedure. That will avoid any problems.
Ken
Once the TSB comes out I plan on loosening the bolts on mine, then re-tightening according to the procedure. That will avoid any problems.
Ken
#911
Administrator
iTrader: (7)
^^^ that's wishful thinking as I highly doubt the tightening sequence has anything to do with the actual problem.
I'm looking forward to the TSB so I can send Mazda an invoice for my replacement clutch + labor.
I'm looking forward to the TSB so I can send Mazda an invoice for my replacement clutch + labor.
#912
For a while I thought my pedal already *broke* ...
but tonight, yes I finally know how does it feel, I stop, park, try to put it into 1st so I can lock the car, step on the pedal and *snap*, it broke. lol
So yes, it broke in the *right* time. (when im not driving it)
I just made an appointment tomorrow morning thru dealership's online system.
should I drive the car back to home first cuz im not home(at GF's house now)
hmm should I call Mazda now and tow it to the dealership ?
UPDATE :
FOR THOSE WHO GOT A BROKEN CLUTCH PEDAL !
Please report your case to NHTSA at
http://www-odi.nhtsa.dot.gov/ivoq/index.cfm
Because under normal driving condition, a clutch bracket should NOT break. and imagine if you're in the middle of highway speed, the bracket gave up and locked you in gear and you need to brake fast ...
Also, if you're involve in an accident because of this bracket issue. please give NHTSA a call and tell them the whole story.
Thanks
ATTENTION : Today, 5/10/2009(yeah, its a sunday, and Mother's day too) The Department of Transportation from the government has contacted me about Pictures of the broken bracket. Im trying to find it and send it him. So I suggest whoever have a picture of the broken bracket should contact me first via pm
Update: Oct 06, 2009 NHTSA has "officially" opened the case with the Clutch Bracket issue for all 40,000 RX-8 (thats all MT we got in the state? ) We need more reports to make Mazda fix this unacceptable issue ! So please if you had/having this issue. Take a picture of your bracket and keep it in a safe place, if your bracket broke and it was replaced under Bumper to Bumper Warranty. Keep a copy of the invoice, scan it into your computer. I can forward your issue to the government agent who is handling this case. Oh yes, file a formal complain at the web site above !!!!!!!!!! Thanks !
Update, August 31th, 2010. NHTSA has closed the case, and Mazda will provide 8 years/100K warranty on the said Clutch bracket part. As of this writing, it seems that 99.99% of the Mazda employees are still unaware of this and might bs you about "no its not covered, what are you talking about."
If you're reading this, give MNAO a call, send them the government's link about ths issue, which could be found HERE it covers every single Manual Transmission equipped Rx-8 from 2004-2009 (where is 2010?).
but tonight, yes I finally know how does it feel, I stop, park, try to put it into 1st so I can lock the car, step on the pedal and *snap*, it broke. lol
So yes, it broke in the *right* time. (when im not driving it)
I just made an appointment tomorrow morning thru dealership's online system.
should I drive the car back to home first cuz im not home(at GF's house now)
hmm should I call Mazda now and tow it to the dealership ?
UPDATE :
FOR THOSE WHO GOT A BROKEN CLUTCH PEDAL !
Please report your case to NHTSA at
http://www-odi.nhtsa.dot.gov/ivoq/index.cfm
Because under normal driving condition, a clutch bracket should NOT break. and imagine if you're in the middle of highway speed, the bracket gave up and locked you in gear and you need to brake fast ...
Also, if you're involve in an accident because of this bracket issue. please give NHTSA a call and tell them the whole story.
Thanks
ATTENTION : Today, 5/10/2009(yeah, its a sunday, and Mother's day too) The Department of Transportation from the government has contacted me about Pictures of the broken bracket. Im trying to find it and send it him. So I suggest whoever have a picture of the broken bracket should contact me first via pm
Update: Oct 06, 2009 NHTSA has "officially" opened the case with the Clutch Bracket issue for all 40,000 RX-8 (thats all MT we got in the state? ) We need more reports to make Mazda fix this unacceptable issue ! So please if you had/having this issue. Take a picture of your bracket and keep it in a safe place, if your bracket broke and it was replaced under Bumper to Bumper Warranty. Keep a copy of the invoice, scan it into your computer. I can forward your issue to the government agent who is handling this case. Oh yes, file a formal complain at the web site above !!!!!!!!!! Thanks !
Update, August 31th, 2010. NHTSA has closed the case, and Mazda will provide 8 years/100K warranty on the said Clutch bracket part. As of this writing, it seems that 99.99% of the Mazda employees are still unaware of this and might bs you about "no its not covered, what are you talking about."
If you're reading this, give MNAO a call, send them the government's link about ths issue, which could be found HERE it covers every single Manual Transmission equipped Rx-8 from 2004-2009 (where is 2010?).
I had this happen to me a few days ago...I printed the ODI documents and presented it to the dealership. They still won't cover it....They supposedly called Mazda and they're playing dumb and refusing to cover the repairs under warranty. I'm not giving up on this though.....I'll get ahold of MNAO to go further up the food chain.
#913
Not to mention, the firewall is so thin that you can move it by hand, so what kind of tightening sequence will help ?
Auto company (not just Mazda) will spill as much BS as possible just to cover their *** (lower their manufacturing cost)
Last edited by nycgps; 09-08-2010 at 09:10 AM.
#914
I had this happen to me a few days ago...I printed the ODI documents and presented it to the dealership. They still won't cover it....They supposedly called Mazda and they're playing dumb and refusing to cover the repairs under warranty. I'm not giving up on this though.....I'll get ahold of MNAO to go further up the food chain.
#915
Extraordinary Engineering
Only you would believe that tightening sequence bs on a part that has only 2 bolts with what 15-20 lbs of and its not even directly across from each other.
Not to mention, the firewall is so thin that you can move it by hand, so what kind of tightening sequence will help ?
Auto company (not just Mazda) will spill as much BS as possible just to cover their *** (lower their manufacturing cost)
Not to mention, the firewall is so thin that you can move it by hand, so what kind of tightening sequence will help ?
Auto company (not just Mazda) will spill as much BS as possible just to cover their *** (lower their manufacturing cost)
Knee jerk reaction - throw something out there for public consumption. Blame it on the assembly line workers.
We know that they read these boards. In 2007 there was a nice picture of a broken bracket so they knew about this issue and they know it's not from assembly issues.
https://www.rx8club.com/showpost.php...29&postcount=1
And here's an account of two early failures.
https://www.rx8club.com/showthread.p...h+pedal+broken
Over three years and counting.
Last edited by DarkBrew; 09-08-2010 at 08:44 AM.
#916
Extraordinary Engineering
Mazda probably figures the job operator is torquing the nut on the dashboard before torquing the two nuts on the firewall. In any event they have a way of KNOWING, not merely guessing, the sequence and level of torque for every single clutch pedal ever installed as all that info is kept electronically. The job operators use what we call "D.C. nutrunner" torque guns which are electric and provide this information to the mainframe computers in the manufacturing facility. Thus, every torqued piece of hardware is recorded and stored for situations like this and matters of liability, should that info ever be needed. This info is stored for EVERY car manufactured.
We keep full data on every part we manufacture...
The question is whether they track every replacement part by the vin of every car ever serviced.
Even if they do, the database gets polluted by bad data from replacements like my clutch pedal which wasn't broken - just a dumb tech taking a guess.
You can't determine which torque or sequence was wrong unless you can correlate the assembly readings to pedals which broke prematurely in the field.
Even then, correlation alone does not imply causation! (insert painful lesson)
Last edited by DarkBrew; 09-08-2010 at 11:22 AM.
#917
Mazda please just give us a Bracket that has "slightly" better construction. hmm lets see ... how does "better material" sound to you ? ... no ? ...
They're playing the band-aid game once again ... Just give you guys a warranty and "hope" that things don't break b4 then ... *sigh*
They're playing the band-aid game once again ... Just give you guys a warranty and "hope" that things don't break b4 then ... *sigh*
#918
Super Moderator
Geez, ain't that the truth..that place needs a Thing that starts with B and ends with B up under it, GET RID OF THE 'FORD' CEO...HE is ******* USELESS...
MNAO Needs someone with an Industry Success track record, not this has been that never was.
He might be a "nice guy" but NICE GUYS don't get things done...they are YES MEN!
MNAO Needs someone with an Industry Success track record, not this has been that never was.
He might be a "nice guy" but NICE GUYS don't get things done...they are YES MEN!
#919
Registered Zoom Zoomer
iTrader: (2)
I hear ya Charles. You probably have one of if not the smallest supply chain part volumes and just in time build infrastructures, so one can imagine the inertia of large OEM parts contracts on timeliness of component upgrades.
Case in point, the clutch bracket should have been accomodated in the Series 2 upgrades, but even then .....
Case in point, the clutch bracket should have been accomodated in the Series 2 upgrades, but even then .....
The problem with expecting changes/improvements in any given part stems from the processes inherent in the manufacturing and assembly industries and the contractual obligations companies must assume in order to get things done with any level of efficacy.
This essentially means that Mazda had to commit to volumes of parts such as clutch pedal assemblies, ignition coils, fuel pumps, etc., that make it nearly impossible to upgrade, improve, or replace said parts with superior parts.
BHR is but a mere spec in the cosmos of the aftermarket industry and we are limited by this exact same concept.
This essentially means that Mazda had to commit to volumes of parts such as clutch pedal assemblies, ignition coils, fuel pumps, etc., that make it nearly impossible to upgrade, improve, or replace said parts with superior parts.
BHR is but a mere spec in the cosmos of the aftermarket industry and we are limited by this exact same concept.
#920
Registered
I am shocked!!
Ken
#921
So I had this issue. It also bent the rod leading into the master cylinder requiring it's replacement. Mazda is not paying, 60k miles. Same BS recall worthy item that happened on my wifes truck. YOU PRODUCED it flawed. PAY UP!
#922
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Location: Louisville, KY
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Response from Mazda
Last week I sent an email to Mazda asking about the extended clutch warranty. I also included a link where it was mentioned on the NHTSA site. I just received an email response from them. Here it is;
RE: Warranty [INTR:414592]
Wednesday, September 8, 2010 3:49 PM
From:
"MazdaCustomerAssistance@mazdausa.com" MazdaCustomerAssistance@mazdausa.com
To:
davidgeorgepiano@yahoo.com
Hello David,
Thank you for contacting Mazda.
At this time there is not a Special Service Program that extends the warranty on the clutch pedal. If there becomes one you will be notified by mail and at that time you can fill out the appropiate reimbursement form and send it in for reimbursement as instructed.
SIncerely,
Miriam Stevens
Representative, Customer Assistance
RE: Warranty [INTR:414592]
Wednesday, September 8, 2010 3:49 PM
From:
"MazdaCustomerAssistance@mazdausa.com" MazdaCustomerAssistance@mazdausa.com
To:
davidgeorgepiano@yahoo.com
Hello David,
Thank you for contacting Mazda.
At this time there is not a Special Service Program that extends the warranty on the clutch pedal. If there becomes one you will be notified by mail and at that time you can fill out the appropiate reimbursement form and send it in for reimbursement as instructed.
SIncerely,
Miriam Stevens
Representative, Customer Assistance
#923
Last week I sent an email to Mazda asking about the extended clutch warranty. I also included a link where it was mentioned on the NHTSA site. I just received an email response from them. Here it is;
RE: Warranty [INTR:414592]
Wednesday, September 8, 2010 3:49 PM
From:
"MazdaCustomerAssistance@mazdausa.com" MazdaCustomerAssistance@mazdausa.com
To:
davidgeorgepiano@yahoo.com
Hello David,
Thank you for contacting Mazda.
At this time there is not a Special Service Program that extends the warranty on the clutch pedal. If there becomes one you will be notified by mail and at that time you can fill out the appropiate reimbursement form and send it in for reimbursement as instructed.
Sincerely,
Miriam Stevens
Representative, Customer Assistance
RE: Warranty [INTR:414592]
Wednesday, September 8, 2010 3:49 PM
From:
"MazdaCustomerAssistance@mazdausa.com" MazdaCustomerAssistance@mazdausa.com
To:
davidgeorgepiano@yahoo.com
Hello David,
Thank you for contacting Mazda.
At this time there is not a Special Service Program that extends the warranty on the clutch pedal. If there becomes one you will be notified by mail and at that time you can fill out the appropiate reimbursement form and send it in for reimbursement as instructed.
Sincerely,
Miriam Stevens
Representative, Customer Assistance
#924
The problem with expecting changes/improvements in any given part stems from the processes inherent in the manufacturing and assembly industries and the contractual obligations companies must assume in order to get things done with any level of efficacy.
This essentially means that Mazda had to commit to volumes of parts such as clutch pedal assemblies, ignition coils, fuel pumps, etc., that make it nearly impossible to upgrade, improve, or replace said parts with superior parts.
BHR is but a mere spec in the cosmos of the aftermarket industry and we are limited by this exact same concept.
This essentially means that Mazda had to commit to volumes of parts such as clutch pedal assemblies, ignition coils, fuel pumps, etc., that make it nearly impossible to upgrade, improve, or replace said parts with superior parts.
BHR is but a mere spec in the cosmos of the aftermarket industry and we are limited by this exact same concept.
Geez, ain't that the truth..that place needs a Thing that starts with B and ends with B up under it, GET RID OF THE 'FORD' CEO...HE is ******* USELESS...
MNAO Needs someone with an Industry Success track record, not this has been that never was.
He might be a "nice guy" but NICE GUYS don't get things done...they are YES MEN!
MNAO Needs someone with an Industry Success track record, not this has been that never was.
He might be a "nice guy" but NICE GUYS don't get things done...they are YES MEN!
This is why I like Nissan's CEO. He is good. He saved Nissan outa bankruptcy, turn it into profit AND have the extra funds to put out a toy like the GT-R.
Mazda ... well, they "just" got rid of Ford's controls not too long ago (from 33.3% down to something like 11 or 12 something %)
So lets just wait and see what can they do about it.
The earth is flat.
*shurgs*
What is it going to take for Mazda to work this into the extended warranty with the drivetrain? Or a fatal accident/serious injury to a driver. passenger or pedestrian??? At this rate, Mazda will become the new Toyota.....They need to be proactive with this before this faulty pedal gets them negative press in the national news. How many people does it take to file a class action lawsuit (if it comes down to that)????
Lets just hope that things won't be as bad as Toyota's highway chase ...
#925
Lubricious
Join Date: Oct 2003
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An extended warranty on the bracket is of little comfort if the clutch pedal snaps while driving in traffic. It'll also not be of much help for the person whose clutc/tranny gets hosed because of the bracket slowly going out of compliance but gets accused by Mazda of "abuse".