Airbag light is on after bodyshop repairs
09-03-2009, 11:09 AM
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Airbag light is on after bodyshop repairs - UPDATED with Resolution
Ok so I took my car in to the body shop to get some work done on Monday, August 17th. There was quite a bit to be done. I had the front and rear bumper covers replaced, the left front fender repaired, some work done to repair dents in the lower rocker panel under the rear door on the drivers side, the drivers side rear quarter panel repaired, and scratches on the hood fixed.
It's now 2+ weeks later and the car has now been repaired and is ready to go as of Tuesday this week but they are still waiting on some paperwork from the insurance company since there was some hidden damage under the bumper cover that wasn't in the original insurance company estimate. Ok I'm fine with that. It's been two weeks and I can wait a couple of extra days no problem. I just want it done right and over with. I'm tired of sharing a car with my wife.
So Tuesday the guy from the repair shop calls to let me know that the repairs are done and that they are waiting on paperwork..blah blah...and oh yea, the airbag light is on. Was I aware of that? Well, no it wasn't on before I brought it in. Guy says no problem they will send it over to the dealership to diagnose the problem and let me know. So I'm thinking, OK, they probably messed up the sensor putting the front bumper on or something like that.
Well, the guy from the body shop calls me this morning and tells me that the dealership says it is a bad seatbelt pretensioner and he is going to have a hard time making the case that they caused that to happen. If I want the dealership to fix it it's going to be $350. Do I want that done? Well my first reaction is to argue with the guy that the light wasn't on when I brought it in and now it's on so if they need to make it right. My only problem is that if it trully is a seat belt pretensioner sensor I really don't see how they could have damaged it either since it is inside the car under the seat.
I know what happened is that they took it to the dealer and the dealer service department pulled the trouble code and that's what the code said it was. I'll bet anything that replacing that sensor isn't going to fix the problem. I'll bet they have done something to the wiring running to that sensor somehow. The only way to find out though is to replace the sensor and see that it doesn't fix the problem. I'm thinking of calling them back and telling them to go ahead and fix it but I'm not paying $350 for a part I can probably get for a third of that elsewhere and swap it out myself. Problem is that if I accept the car back then it's going to be my problem to resolve not theirs.
Someone else suggested that it might be the rear door that was prepared is probably missing the ground at / to the tensioner. Anybody else have any ideas? Looks like I am going to have to go up there and help them fix the problem.
It's now 2+ weeks later and the car has now been repaired and is ready to go as of Tuesday this week but they are still waiting on some paperwork from the insurance company since there was some hidden damage under the bumper cover that wasn't in the original insurance company estimate. Ok I'm fine with that. It's been two weeks and I can wait a couple of extra days no problem. I just want it done right and over with. I'm tired of sharing a car with my wife.
So Tuesday the guy from the repair shop calls to let me know that the repairs are done and that they are waiting on paperwork..blah blah...and oh yea, the airbag light is on. Was I aware of that? Well, no it wasn't on before I brought it in. Guy says no problem they will send it over to the dealership to diagnose the problem and let me know. So I'm thinking, OK, they probably messed up the sensor putting the front bumper on or something like that.
Well, the guy from the body shop calls me this morning and tells me that the dealership says it is a bad seatbelt pretensioner and he is going to have a hard time making the case that they caused that to happen. If I want the dealership to fix it it's going to be $350. Do I want that done? Well my first reaction is to argue with the guy that the light wasn't on when I brought it in and now it's on so if they need to make it right. My only problem is that if it trully is a seat belt pretensioner sensor I really don't see how they could have damaged it either since it is inside the car under the seat.
I know what happened is that they took it to the dealer and the dealer service department pulled the trouble code and that's what the code said it was. I'll bet anything that replacing that sensor isn't going to fix the problem. I'll bet they have done something to the wiring running to that sensor somehow. The only way to find out though is to replace the sensor and see that it doesn't fix the problem. I'm thinking of calling them back and telling them to go ahead and fix it but I'm not paying $350 for a part I can probably get for a third of that elsewhere and swap it out myself. Problem is that if I accept the car back then it's going to be my problem to resolve not theirs.
Someone else suggested that it might be the rear door that was prepared is probably missing the ground at / to the tensioner. Anybody else have any ideas? Looks like I am going to have to go up there and help them fix the problem.
Last edited by OnRails; 09-24-2009 at 03:02 PM.
09-03-2009, 11:55 AM
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09-03-2009, 02:41 PM
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Well I haven't picked it up yet so I can still get them to fix it. I just didn't want to accept the car back and sign the little release form until I knew what the problem was. That's a good idea right?
I think the guy I talked to on the phone was confused as to what it was. He told me it was the switch that detects if the seatbelt is buckled. In his mind he was thinking that didn't have anything to do with the body work. After I started searching for Pre Tensioner, however, I realized it was in fact in the door.
This guy isn't the one doing the actual work, he is just the one that does the estimates and manages the customer relationship so I'm thinking it is an honest mistake on his part. I think if I call him back up and explain what it is then he will realize it's probably something they just forgot to hook back up. He is supposed to call be back today so I'll explain things to him then. I have a feeling he will be nice about it but we'll see.
I think the guy I talked to on the phone was confused as to what it was. He told me it was the switch that detects if the seatbelt is buckled. In his mind he was thinking that didn't have anything to do with the body work. After I started searching for Pre Tensioner, however, I realized it was in fact in the door.
This guy isn't the one doing the actual work, he is just the one that does the estimates and manages the customer relationship so I'm thinking it is an honest mistake on his part. I think if I call him back up and explain what it is then he will realize it's probably something they just forgot to hook back up. He is supposed to call be back today so I'll explain things to him then. I have a feeling he will be nice about it but we'll see.
Last edited by OnRails; 09-03-2009 at 02:44 PM.
09-03-2009, 08:30 PM
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09-24-2009, 03:02 PM
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Update
I GOT MY CAR BACK!
Finally I have my car back from the body shop. I've actually had it back since thursday night but haven't been able to post anything about it yet.
Short story is I took it in on August 17th and got it back on September 17th. I was without my baby for a whole month! Long story follows...
Here is how it went down. When the accident first happened back in May, the insurance adjuster came to my work and looked over the car. At that time, he came up with a field estimate of what he thought the repairs would be and how much it was going to cost. The insurance comapny wrote me a check for the amount minus my deductable ($500) and gave me a copy of the estimate. Damage included the front bumper, rear bumper, rocker panel under the rear drivers side door, some dents on the rear drivers side, my cat back exhaust, ect. (As a side note, they had also given me a prorated amount for my cat back since it is a wear item.) Check was for $4017. I was told to take it to the shop I had picked out and if the shop found any hidden damage after tearing it down then the shop could contact the adjuster directly and they would take care of it. So far this is pretty standard.
I didn't get around to taking it to the body shop until a couple of months later in July. I had decided at that time that what I wanted to try to do was have the front bumper replaced with the Mazdaspeed. I also wanted to get another unrelated dent on the passenger side fixed. My intention was to get this stuff fixed and offset the cost by not fixing some other things that I could do cheaper myself. One item was the exhaust which really just need some welding to fix a crack and another was the drivers side tail light which I had already replaced with one sourced off of Ebay. I had also decided not to fix the scratches on the hood with the thought that I would eventually be replacing it with a vented hood anyway.
So I went to the body shop check in hand and explained the items I wanted fixed, the items I didn't want fixed, and that I wanted the Mazdaspeed bumper rather than the OEM one. The guy at the shop was willing to work with me, and I was given an estimate that was only a couple of hundred dollars more than the insurance check I already had. Seemed like a good deal to me since I was getting the bumper I wanted and some body work done that I couldn't do myself with little out of pocket cost. I left the insurance check (a little over $4000) as a down payment so they could order parts and scheduled a time a couple of weeks from that day to bring my car in since I had a couple of weekends coming up that I was going to need the car. They had estimated about 30 hours of work so I didn't want to get stuck needing the car with it still being in the shop. I figured this was going to probably take a couple of weeks to do.
I went back on the scheduled day (Monday, August 17th) and dropped the car off. I also brought along the original insurance adjusters estimate with the contact information. I talked to the guy again at the shop and explained to him that this was the estimate that the insurance company had given me. I told him that if they found and hidden damage that wasn't on the original estimate then they could go back to the insurance company for the additional costs. He told me that what they would do is go by the estimate that he and I had worked up and if they found anything else they would go back to the insurance estimate to determine if they could ask the insurance company for those additional things. Fine with me. As I was leaving, I left my keys and the insurance estimate with the lady at the front desk and she told my that they would call me each day with an update on the progress. Sounded good to me so I left.
Tuesday no call.
Wednesday the guy calls to say that they have found some hidden damage and they are going to hit the insurance company up for a supplement. He had already talked to the insurance adjuster. No problem.
A week goes by. I don't get calls every day like they promised but I do get them every other day or so. Thursday, August 27th, I get a call saying the car is in primer and headed to the paint shop for prep and painting.
No call friday, no call Monday. Tuesday, Sept 1, I get a call saying the car is painted and ready to go pending some paperwork with the insurance company. He'll give me a call when it's ready to pick up. And "oh yea, did you know your airbag light was on?" Ok now I'm getting nervous. I told him it wasn't on when I brought it in. He says they will take it over to the Mazda dealership to diagnose.
Thursday, Sept 3, the guy from the body shop calls and tells me that the insurance company is claiming that some of the repairs that they did were prior damage and they are not paying for them. He asked me if I had told them that anything was prior damage. I had not. He said OK he would call the insurance company back and explain to them that everything was supposed to be fixed on the car. Also, he tells me the dealership says my airbag light is from a bad seatbelt pre-tensioner and he is going to have a hard time making the case that they caused that to happen. If I want the dealership to fix it it's going to be $350 for the part. At the time he explains to me that it has something to do with the sensor that tells whether you have the seat belt buckled or not. Not knowing any better, I chalk it up to bad luck and I tell him to let it go for the time being since we are also still dealing with the insurance company thing.
After I get off of the phone with him I start digging around on RX8Club and asking questions to people who know what a pre-tensioner is. I find out that it in fact has nothing to do with a seatbelt buckle. The pre-tensioner is inside of the rear door and is attached to the seatbelt itself. It's job is to tighten up the seatbelt a split second before the airbag deploys. This is why you get an airbag light since it works in conjunction with the airbag system. Of course now I am thinking it is a no brainer that they damaged something or forgot to hook something back up since they must have had the door off when doing the repairs.
I didn't want to make a big stink about it yet since they were still waiting on a reply from the insurance company and he was still working with me to get the bumper included in the price.
Friday comes and goes with no word so I decide that I am going to take a trip up there on Saturday. They are open on Saturdays till 12 noon. I get there to find a sign on the door that says they are closed Saturday the 5th and Monday the 7th for labor day. Now I'm pissed because no one has called me to let me know what the situation is with the insurance company. I felt like the body shop guys and the insurance company guys had just decided to go on vacation and deal with it later. Meanwhile I'm spending my labor day weekend without a car.
Tuesday, Sept 8, I call the body shop and the guy tells me that the insurance company is now agreeing to pay. Apparently all he did was tell the guy that I said it wasn't prior damage. The insurance company guy says "That's all I need to know." and authorizes the extra payment. I'm thinking "Why did it take 7 days fro that to happen?" Maybe the guy at the insurance company got laid over the weekend or something.
Ok so now that the insurance business is out of the way, I hit the guy at the shop with my new knowledge about the pre-tensioner. I tell him that the airbag light wasn't on when I brought it in, I know where the pre-tensioner is located, and I know that they had to have had the door off when they were doing the repairs. He says he will get their tech to open it back up and see if everything is hooked up correctly.
Two days later, Thursday, Sept 10, he calls to tell me that they have checked and everything is hooked up correctly. He has called the Mazda dealership and they are ordering the part. They should have it in by Monday and they will take it in to have it fixed. He tells me that they are asking the insurance company to pay for it. I'm thinking they should be paying for it themselves but at this point I just want the damn car fixed and returned.
That Saturday, Sept 12, I make another trip up to the body shop. I wanted to talk to the guy face to face and find out what the final bill was going to be. Turns out the guy I need to speak to ins't there and won't be back in till Monday. I was already there so I requested a look at the car. It was early in the morning and there was a lot of dew but to me the repairs looked very good. I didn't get to speak to the guy but at least I got to see the car. Figured I would be getting it back Monday anyway.
Monday came and went.
Tuesday came and went.
Wednesday came and went.
No calls. Not a peep.
Thursday, Sept 17, at around 11:00 AM I finally call the guy up and ask what's going on. He says they are on the way to pick the car up from the dealer. He is going to have his "detail man" go over the car and he will give me a call to come pick it up. I wait. 4:30 PM rolls around and I haven't heard anything. The shop closes at 5:30 PM and it takes me a good 30 minutes to get there. I decide that I am going to get it whether they call me or not.
I get there at about 5:15 and they are pulling my car into the fence and closing up the shop for the night. I go in and tell the lady at the front desk that I am there to bail my car out. The guy comes out front and seems kind of surprised to see me but proceeds to pull my car around to the front and go over the repairs with me. He is going over the list. Bumper, check. Fender, check. Paint work done, check. Stone guard replaced.. I stop him right there. He is pointing to where the stone guard should be behind the rear door but I point out to him that the stone guard is not actually there! Guy must have forgotten to put it on he says. He looks in the back seat and finds the stone guards sitting there waiting for someone to put them on. He takes the car back into the garage and 30 minutes later comes back out with the stone guards in place. Unbelieveable!
OK, so he goes over the final bill with me. Total cost ends up being about $7300. I end up paying $500 for my deductable plus another $200 to make up for the difference in price of the OEM bumper and the Mazdaspeed. They didn't repair the exhaust to offset some of the other cost. Whatever. I'd been without the car for a month and I wanted it back so I paid and left.
It was a long month but now I have the car back and the repais they made look really good. The Mazdaspeed bumper looks great as well.
Here are my beefs with the experience:
1. I didn't get updated on the progress as often as I would have liked. Especially after the repairs were done and they were dealing with the insurance company and the airbag light.
2. It took two weeks from the time the body repairs were done till I got the car back. 1 month total.
3. The repairs were not complete when I came to pick up the car.
4. The "detail man" never did get around to cleaning up the car. I guess I could have waited another day for this to happen.
5. They didn't stick to the original estimate they gave me. They repaired things that I asked them not to and didn't repair at least one thing that I did ask them to.
6. They never did admit to damaging the pre-tensioner. I feel like they should have had to eat the cost instead of my insurance company.
7. I had to pay about $400 more than I was expecting.
8. I was overcharged for parts in my opinion. For example $1550 for a bumper listed on the dealer website for $1200. The same dealer they bought the parts from!
Finally I have my car back from the body shop. I've actually had it back since thursday night but haven't been able to post anything about it yet.
Short story is I took it in on August 17th and got it back on September 17th. I was without my baby for a whole month! Long story follows...
Here is how it went down. When the accident first happened back in May, the insurance adjuster came to my work and looked over the car. At that time, he came up with a field estimate of what he thought the repairs would be and how much it was going to cost. The insurance comapny wrote me a check for the amount minus my deductable ($500) and gave me a copy of the estimate. Damage included the front bumper, rear bumper, rocker panel under the rear drivers side door, some dents on the rear drivers side, my cat back exhaust, ect. (As a side note, they had also given me a prorated amount for my cat back since it is a wear item.) Check was for $4017. I was told to take it to the shop I had picked out and if the shop found any hidden damage after tearing it down then the shop could contact the adjuster directly and they would take care of it. So far this is pretty standard.
I didn't get around to taking it to the body shop until a couple of months later in July. I had decided at that time that what I wanted to try to do was have the front bumper replaced with the Mazdaspeed. I also wanted to get another unrelated dent on the passenger side fixed. My intention was to get this stuff fixed and offset the cost by not fixing some other things that I could do cheaper myself. One item was the exhaust which really just need some welding to fix a crack and another was the drivers side tail light which I had already replaced with one sourced off of Ebay. I had also decided not to fix the scratches on the hood with the thought that I would eventually be replacing it with a vented hood anyway.
So I went to the body shop check in hand and explained the items I wanted fixed, the items I didn't want fixed, and that I wanted the Mazdaspeed bumper rather than the OEM one. The guy at the shop was willing to work with me, and I was given an estimate that was only a couple of hundred dollars more than the insurance check I already had. Seemed like a good deal to me since I was getting the bumper I wanted and some body work done that I couldn't do myself with little out of pocket cost. I left the insurance check (a little over $4000) as a down payment so they could order parts and scheduled a time a couple of weeks from that day to bring my car in since I had a couple of weekends coming up that I was going to need the car. They had estimated about 30 hours of work so I didn't want to get stuck needing the car with it still being in the shop. I figured this was going to probably take a couple of weeks to do.
I went back on the scheduled day (Monday, August 17th) and dropped the car off. I also brought along the original insurance adjusters estimate with the contact information. I talked to the guy again at the shop and explained to him that this was the estimate that the insurance company had given me. I told him that if they found and hidden damage that wasn't on the original estimate then they could go back to the insurance company for the additional costs. He told me that what they would do is go by the estimate that he and I had worked up and if they found anything else they would go back to the insurance estimate to determine if they could ask the insurance company for those additional things. Fine with me. As I was leaving, I left my keys and the insurance estimate with the lady at the front desk and she told my that they would call me each day with an update on the progress. Sounded good to me so I left.
Tuesday no call.
Wednesday the guy calls to say that they have found some hidden damage and they are going to hit the insurance company up for a supplement. He had already talked to the insurance adjuster. No problem.
A week goes by. I don't get calls every day like they promised but I do get them every other day or so. Thursday, August 27th, I get a call saying the car is in primer and headed to the paint shop for prep and painting.
No call friday, no call Monday. Tuesday, Sept 1, I get a call saying the car is painted and ready to go pending some paperwork with the insurance company. He'll give me a call when it's ready to pick up. And "oh yea, did you know your airbag light was on?" Ok now I'm getting nervous. I told him it wasn't on when I brought it in. He says they will take it over to the Mazda dealership to diagnose.
Thursday, Sept 3, the guy from the body shop calls and tells me that the insurance company is claiming that some of the repairs that they did were prior damage and they are not paying for them. He asked me if I had told them that anything was prior damage. I had not. He said OK he would call the insurance company back and explain to them that everything was supposed to be fixed on the car. Also, he tells me the dealership says my airbag light is from a bad seatbelt pre-tensioner and he is going to have a hard time making the case that they caused that to happen. If I want the dealership to fix it it's going to be $350 for the part. At the time he explains to me that it has something to do with the sensor that tells whether you have the seat belt buckled or not. Not knowing any better, I chalk it up to bad luck and I tell him to let it go for the time being since we are also still dealing with the insurance company thing.
After I get off of the phone with him I start digging around on RX8Club and asking questions to people who know what a pre-tensioner is. I find out that it in fact has nothing to do with a seatbelt buckle. The pre-tensioner is inside of the rear door and is attached to the seatbelt itself. It's job is to tighten up the seatbelt a split second before the airbag deploys. This is why you get an airbag light since it works in conjunction with the airbag system. Of course now I am thinking it is a no brainer that they damaged something or forgot to hook something back up since they must have had the door off when doing the repairs.
I didn't want to make a big stink about it yet since they were still waiting on a reply from the insurance company and he was still working with me to get the bumper included in the price.
Friday comes and goes with no word so I decide that I am going to take a trip up there on Saturday. They are open on Saturdays till 12 noon. I get there to find a sign on the door that says they are closed Saturday the 5th and Monday the 7th for labor day. Now I'm pissed because no one has called me to let me know what the situation is with the insurance company. I felt like the body shop guys and the insurance company guys had just decided to go on vacation and deal with it later. Meanwhile I'm spending my labor day weekend without a car.
Tuesday, Sept 8, I call the body shop and the guy tells me that the insurance company is now agreeing to pay. Apparently all he did was tell the guy that I said it wasn't prior damage. The insurance company guy says "That's all I need to know." and authorizes the extra payment. I'm thinking "Why did it take 7 days fro that to happen?" Maybe the guy at the insurance company got laid over the weekend or something.
Ok so now that the insurance business is out of the way, I hit the guy at the shop with my new knowledge about the pre-tensioner. I tell him that the airbag light wasn't on when I brought it in, I know where the pre-tensioner is located, and I know that they had to have had the door off when they were doing the repairs. He says he will get their tech to open it back up and see if everything is hooked up correctly.
Two days later, Thursday, Sept 10, he calls to tell me that they have checked and everything is hooked up correctly. He has called the Mazda dealership and they are ordering the part. They should have it in by Monday and they will take it in to have it fixed. He tells me that they are asking the insurance company to pay for it. I'm thinking they should be paying for it themselves but at this point I just want the damn car fixed and returned.
That Saturday, Sept 12, I make another trip up to the body shop. I wanted to talk to the guy face to face and find out what the final bill was going to be. Turns out the guy I need to speak to ins't there and won't be back in till Monday. I was already there so I requested a look at the car. It was early in the morning and there was a lot of dew but to me the repairs looked very good. I didn't get to speak to the guy but at least I got to see the car. Figured I would be getting it back Monday anyway.
Monday came and went.
Tuesday came and went.
Wednesday came and went.
No calls. Not a peep.
Thursday, Sept 17, at around 11:00 AM I finally call the guy up and ask what's going on. He says they are on the way to pick the car up from the dealer. He is going to have his "detail man" go over the car and he will give me a call to come pick it up. I wait. 4:30 PM rolls around and I haven't heard anything. The shop closes at 5:30 PM and it takes me a good 30 minutes to get there. I decide that I am going to get it whether they call me or not.
I get there at about 5:15 and they are pulling my car into the fence and closing up the shop for the night. I go in and tell the lady at the front desk that I am there to bail my car out. The guy comes out front and seems kind of surprised to see me but proceeds to pull my car around to the front and go over the repairs with me. He is going over the list. Bumper, check. Fender, check. Paint work done, check. Stone guard replaced.. I stop him right there. He is pointing to where the stone guard should be behind the rear door but I point out to him that the stone guard is not actually there! Guy must have forgotten to put it on he says. He looks in the back seat and finds the stone guards sitting there waiting for someone to put them on. He takes the car back into the garage and 30 minutes later comes back out with the stone guards in place. Unbelieveable!
OK, so he goes over the final bill with me. Total cost ends up being about $7300. I end up paying $500 for my deductable plus another $200 to make up for the difference in price of the OEM bumper and the Mazdaspeed. They didn't repair the exhaust to offset some of the other cost. Whatever. I'd been without the car for a month and I wanted it back so I paid and left.
It was a long month but now I have the car back and the repais they made look really good. The Mazdaspeed bumper looks great as well.
Here are my beefs with the experience:
1. I didn't get updated on the progress as often as I would have liked. Especially after the repairs were done and they were dealing with the insurance company and the airbag light.
2. It took two weeks from the time the body repairs were done till I got the car back. 1 month total.
3. The repairs were not complete when I came to pick up the car.
4. The "detail man" never did get around to cleaning up the car. I guess I could have waited another day for this to happen.
5. They didn't stick to the original estimate they gave me. They repaired things that I asked them not to and didn't repair at least one thing that I did ask them to.
6. They never did admit to damaging the pre-tensioner. I feel like they should have had to eat the cost instead of my insurance company.
7. I had to pay about $400 more than I was expecting.
8. I was overcharged for parts in my opinion. For example $1550 for a bumper listed on the dealer website for $1200. The same dealer they bought the parts from!
09-24-2009, 03:22 PM
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You could have just read the first five sentences for the short version... 
The summary is at the end but the details are there for the record.
Here is the summary:
Here are my beefs with the experience:
1. I didn't get updated on the progress as often as I would have liked. Especially after the repairs were done and they were dealing with the insurance company and the airbag light.
2. It took two weeks from the time the body repairs were done till I got the car back. 1 month total.
3. The repairs were not complete when I came to pick up the car.
4. The "detail man" never did get around to cleaning up the car. I guess I could have waited another day for this to happen.
5. They didn't stick to the original estimate they gave me. They repaired things that I asked them not to and didn't repair at least one thing that I did ask them to.
6. They never did admit to damaging the pre-tensioner. I feel like they should have had to eat the cost instead of my insurance company.
7. I had to pay about $400 more than I was expecting.
8. I was overcharged for parts in my opinion. For example $1550 for a bumper listed on the dealer website for $1200. The same dealer they bought the parts from!
The summary is at the end but the details are there for the record.
Here is the summary:
Here are my beefs with the experience:
1. I didn't get updated on the progress as often as I would have liked. Especially after the repairs were done and they were dealing with the insurance company and the airbag light.
2. It took two weeks from the time the body repairs were done till I got the car back. 1 month total.
3. The repairs were not complete when I came to pick up the car.
4. The "detail man" never did get around to cleaning up the car. I guess I could have waited another day for this to happen.
5. They didn't stick to the original estimate they gave me. They repaired things that I asked them not to and didn't repair at least one thing that I did ask them to.
6. They never did admit to damaging the pre-tensioner. I feel like they should have had to eat the cost instead of my insurance company.
7. I had to pay about $400 more than I was expecting.
8. I was overcharged for parts in my opinion. For example $1550 for a bumper listed on the dealer website for $1200. The same dealer they bought the parts from!
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Europe For Sale/Wanted
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11-19-2015 06:32 AM
