dean2900

I posted all the threads before and had customer mediation call me after my letter. They said about a month ago they would send a top mechanic out to check it but never did.

I just called and left my customer mediation person an voicemail.

I have the greatest lemon of all-time but Mazda needs to do something about it other than say I need a new battery every week.

MazdaMonkey

where you located?

Raptor75

This is so typical of why Mazda is rated so poorly in customer satisfaction. They really need to gut their upper management and bring in people who understand that if you don't take care of the customers your competitors will.

dean2900

I talked to the women on the mediation team and she once a copy of the lease, registration, etc. She is actually trying to get Mazda to break the last year of the lease since they cannot figure out where the powerloss is.

I have been trickle charging also just to keep it juiced and this morning, the unlock keys didn't even work. Not a single light comes on. This current Mazda battery is about 2 - 3 months old which they said was the higher amp Mazda battery that would fix the problem.

I have told them over and over that they are fixing the symptom and not the cause.

I took the car on a 4 year lease and have had it for three. I am more than 10k under the mileage and the car is in perfect condition.

I am just praying at this point that Mazda mediation team comes through and lets me out of the last year of the lease based on the consistent battery going dead.

I have gathered all the info for the women I am working with on the mediation team. It doesn't show up a CEL light so Mazda has no clue what is wrong with it.

I am in Winston-Salem, NC.

Dean

dean2900

Raptor,

I am not judging Mazda as a whole on this experience but from my perspective, why would I ever purchase a Mazda again or say anything good about them in my experience?

All car companies have lemons. It is luck of the draw. However, the way that the dealership handles it is what determines how many people purchase the same car brand.

Dean

zoned

Dean, are you dealing with Bob King Mazda? If so, that's problem number 1. and this is prolly a dumb question but have they replaced the alternator yet? I'd recommend trying City Mazda in Greensboro, they have been pretty decent with me when i have taken my car there. Good luck man.

mac11

iTrader: (1)

sounds like you have a bad ground somewhere. take it to a real mechanic. dealer mechanics are worthless regarless of brand affiliation.

rotarygod

Unfortunately dealership mechanics get dumber by the day. More and more they absolutely rely on a computer to tell them whether or not there is a check engine light. If none appear, they foolishly assume that nothing can be wrong. Then they sit there scratching their ***** until they figure out something based on what little they know. If the battery is going dead, it must be a dead battery. Viola! Of course! Then they change it, the problem comes back and again they assume, the battery is going dead. Change it again. It happens again and captain moron starts realizing that maybe something is causing the battery to go dead? Hmm... that can't be, my little computer doohicky says nothing is wrong. Since I'm not smart enough to figure out an issue that isn't written out in plain engish with pictures drawn for me, I'll just replace the battery again and give the owner some bs line to get him out of my hair. Maybe next time he comes back, a different tech can worry about it. Meanwhile I'll put my head back up my *** to keep it warm since I just get paid to physically be here.

This isn't far off from how these guys think. Your car obviously has a problem. It's probably a very small wiring issue somewhere but they don't have the competence to find it. Of course now you have a bad taste in your mouth for the car and Mazda so the damage is done. All because some halfwit who can't wipe his own *** without a tutorial on it can't find a simple issue by diagnosing it without the help of a computer. That's the sad truth these days and they are only getting dumber as time goes on. I'm sorry you are having an issue. I'd be pissed too. Mazda really needs to monitor the quality of their techs much better than they do. Then again I'm sure this is true to some point with all companies.

Renesis_8

If its the 9th time, you should really take it to another dealership, hell, if i were you, i'd be driving to another one after my 2nd time. Stop repeating the same process if nothing has changed for........... nine times.....
________
hairy Webcams

saturn

Drive your 8 through the dealership door. I saw it on teh Internets and everything worked out fine for that guy (I would assume).

NoTears316

I am so worried about things like this. I have had a great service department here in El Paso, but now that I'm moving to NC, I just don't have a very good feeling. I hope they all aren't like that there.

Raptor75

Dean,

I am no where near as forgiving of Mazda's poor customer service as you are. You are but one of many cases, myself included that have had their problems ignored by Mazda. I also see no reason to buy another car from Mazda, there are just to many other good cars out that that have real dealer/manufactures support behind them.

I am just sick of Mazda telling me that my 12 mpg is the fault of the roads, the gas, the traffic, my driving, the temperature, the weather, the alignment of the stars, the color of my shirt........ you get the idea. The simple fact is my Mazda is under performing as is a small portion of other RX's but is is cheaper to blame the owner then fix the problem.

Also this isn't just my opinion on their service, JD Power rated them last in customer service against all other manufactures.

mac11

iTrader: (1)

trust me, mazda is not the only mfgr to come to this realization.

snipaz2420

dean what happens when you turn the key to start the car? do the gauges do anything? i had a problem where my car wouldnt start either. when i would turn it to the start position the gauges would go through a full sweep and then settle and no engine response at all. mazda had my car for a full week and they gave me the same crap about bringing someone in. never happened they finally managed to find out that a fuse box had not been properly tightened at the factory and fell out of wherever it was being held and pulled out one of the main wiring harnesses. i found it very strange but it was fixed eventually. gl and i hope they fix the problem

Raptor75

True but they are the worst of the bunch.

Icemark

A current draw test only takes about 5 minutes, if the battery is dieing overnight, there is a current draw issue.

From there it is a very easy thing to trouble shoot. But something a dealer generally can't do or understand. Dealer mechanics for the most part are technicians, that know how to swap parts, but seldom understand how the part works.

But something that most RX-7 owners have found, a long time ago. Don't take it too the dealer. Find a good shop, and take it there if you are unable to figure it out yourself.

dean2900

I have been through everything. I was in the hospital and out of commission for two weeks. I started the car on Saturday and let it run for 10 minutes and cut it. It didn't start this morning.

This TIME, Absolutely nothing happens when I put the key in. No lights at all. The door unlock button didn't work. Nothing was left on either. I confirmed the trunk was tight, etc.

I have had it taken to a different dealer and they replaced the battery yet again.. I dont even recall how many batteries this makes. At least 4 in the last year.

They say a CEL light doesn't show up so they don't know where to look for the draw. They told me three times it was the trunk light staying on yet three fixes and it still went dead. Three times they claimed it was just the battery and another two times they said there was nothing at all wrong with it.

I have a Lemon and Bob King Mazda is perhaps the worst dealership on the face of the earth.

And yes Mechanics only replace whatever part the CEL light tells them to replace so there is really no troubleshooting anymore.

I am just praying that the mediator comes through with Mazda buying out the lease which she is pushing for.

It took 6 hours for the tow truck and 1.5 hours for Mazda to get me the loaner that they said would be ready as soon as I got there.

Don't get me wrong either folks. I am not ditching the RX-8. I think it is a nice car (that needs a little more torque IMO) but Mazda CS is the worse thing I have ever experienced.

Dean

dean2900

I have put a voltsmeter up to it several times and it shows in the 13.xx + range which is normal. When the battery goes dead, it is generally below 10. I dont know what the voltage cut off range is not to turn the starter. I have seen variations of it turing to weekly to crank, replaced starter, replaced alternator, replaced everything trunk relay, etc. Nothing fixes it and the Mazda techs are just guessing. I was even told by Bob King Mazda they have no interest in fixing the car anymore since Mazda NA doesn't pay them for same repairs.

Groundrush

All I can say is "wow". A statement like that from a dealer would prompt me to go buy one of those hidden button cameras and get them saying it again on video. Show that to MNAO or maybe the local news channel. That SUCKS man...my condolences...

dean2900

This was said by the owner Rob King (It's Bob King Mazda but Rob King is the owner).

He stated that Mazda N.A. pays his mechanics quite well for warranty work but not for repeat business and since the mechanics do not get paid for it, there is not a lot of motivation.

This is the same guy who after having a new Mazda battery I purchased go dead in less than a month told me he thought I should pay for it. After arguing with him, he finally said "I will pick up the cost of the battery but I don't think it is right."

Bob King Mazda is horrible and I truly hope that anyone reading this in NC does not take their car there.

The problem I have is that it is a huge hassel to take it somewhere else and the Mazda towing service will not take it to another dealer other than the closest one. I had the dealer in High Point look at it one time and they seemed nice but didn't have a clue to what was going on.

Dean

dean2900

One question. It took another 6 hours for a Tow and a rental. It took 1.5 hours to get the rental once at Bob King. They said they had to completely check out the towed in car before getting me a rental. They have NEVER done this in the past and I would know will all the tows I have had. They did like a rental car and checked off every little nick caused by rocks on the side of the car and made me initial. Is this a new policy or does this have to new with Mazda NA being involved? Anyone have a guess?

Dean

Brettus

iTrader: (2)

that was very entertaining RG & probably pretty accurate .
This problem is not confined to the US believe me . I always prefer to take my car to a gge that works on lots of brands . These guys tend to know how to trouble shoot vs just replace every part (at your expense) unitl it is fixed.

shaunv74

Are you sure you don't own a VW? It sure sounds like a VW problem and a VW service department? Sorry to hear about that. Yeah they shouldn't just be checking the battery with a multimeter, they need to check the system while it's running to see if the battery is actually charging or dis-charging, which we all know the answer already. Sounds like a short in the system which is a pain. But it is traceable and...ITS THEIR JOB TO FIX IT!

Shinka-05

how many different cars have you owned? What do u base this on?

RX26b

Find out where there's a better dealer (with some half-knowledgeable rotary techs, at least), drive your car to a close proximity, accidentally flood it at a store parking lot nearby (ensuring it gets towed to someplace other than your normal service dept.) and see what happens.