Atlanta Service Department Recommendation?
02-26-2010, 11:48 PM
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Be careful with Sutherlin. A few months ago I took my RX8 to have an oil leak diagnosed and fixed by John at Southerlin. He said the Oil Metering Pump needed to be replaced. So I ended up paying just over a thousand dollars for that one part plus labor. I took it home and noticed a few days later that my car was still leaking oil. I took it back to Southerlin. John tells me that it looks like the oil pan seal is leaking now and shows me that there is no oil on the metering pump. Last week while under my car, I saw oil dripping from the Oil Metering Pump and all around it.
I thought the new oil metering pump had gone bad so I took it back to Sutherlin. I told Susan to tell John to make sure that it's the oil pan seal because I noticed oil on the oil metering pump. I wait for a few minutes in the waiting room. Then John with Susan and a couple other service people come out. John says a few things and says "let me do my job...." and "I guarantee that it's not the oil metering pump." He says something along the lines of, give me a day and I will put dye in the oil and tell where this leak is coming from. I was thinking later that if he did his job in the first place, I probably wouldn't even need to be there. He didn't appear to care that I already spent over $1,000 for him to fix my car from leaking oil. I'm sure they will always say that there were two leaks and the Oil Metering Pump was one of them. That's probably true but he shouldn't have been rude to me about letting him do his job. Also, don't just look and say it's probably the oil pan seal without being sure.
I'd definitely go with Mazcare. They're been great to me.
I thought the new oil metering pump had gone bad so I took it back to Sutherlin. I told Susan to tell John to make sure that it's the oil pan seal because I noticed oil on the oil metering pump. I wait for a few minutes in the waiting room. Then John with Susan and a couple other service people come out. John says a few things and says "let me do my job...." and "I guarantee that it's not the oil metering pump." He says something along the lines of, give me a day and I will put dye in the oil and tell where this leak is coming from. I was thinking later that if he did his job in the first place, I probably wouldn't even need to be there. He didn't appear to care that I already spent over $1,000 for him to fix my car from leaking oil. I'm sure they will always say that there were two leaks and the Oil Metering Pump was one of them. That's probably true but he shouldn't have been rude to me about letting him do his job. Also, don't just look and say it's probably the oil pan seal without being sure.
I'd definitely go with Mazcare. They're been great to me.
04-03-2010, 05:03 PM
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Great - Ask for Ken or Brent (master techs) I take my 8 and my 2nd gen 7 to them. Great work!! If I have a favorite at the shop it would be Ken. I also agree Mazcare is great. Not close to me but I used them for major suspension work (Racing Beat products) on my 7. Pricey but worth it if you are going to be on track. 8TRACK(8) and GTUAGAIN (7) ....
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