^--... L...O..L... Seriously? Friendly competition and adult discussion is a no no? Wowzers. Good job Jeff..you out smarted the competition again. :P

 

Meh. Not so much.

 

Just a clarification

That "Orange Gasket" is of the best quality O-rings available, its orange because it is made of silicone not rubber, most turbo's don't even bring one. Its also not supposed to sit on the face of the backplate and that is the reason it looks like its on the edge in the pic you took. Instead it is supposed to fit inside the back of the compressor housing and the backplate should sandwich it against the walls. Its also meant to be tight when you install it and it takes some finesse so as not to pinch it. BTW, it is very easy to damage a turbo or make it leak without destroying its exterior, all you have to do is store it in a position or with other parts and have any kind of contact with the shaft from either end that forces it to rest against one side and let it sit for a month, the aluminum area where the steel ring seal is only needs a very slight mark for oil to seep past it later on.

All in all the bottom line is that if you would've at least sent the turbo to us for inspection, we would've been able to help you even though we weren't required to. Even if you didn't agree with our original offering of a replacement turbo, I would've helped you in some way by maybe repairing it for cheap or working something out if you would've at least tried to be nice about it, I am not all that unreasonable and many people that have bought from us know that. But on top of the fact that we weren't even required to deal with your issue because you were not a customer of ours and our involvement should've been limited to tech support of our product if you had any questions, you had to be mean. In my book that does not help at all.

Again, this is the only time this has happened in a period of time where many kits have been shipped, even internationally and being that we didn't get to look at the turbo, the circumstances under which it happened(2nd hand & almost a year later) after being shipped twice, its speculative.

I am not saying the turbo wasn't defective, that is the reason we offer a warranty on the parts and workmanship of 90 days which is way better than what can be said of other performance parts manufacturers. It's not our fault that it didn't get installed until a year later, even then we tried to give you some options and truly, we didn't have to. I am sorry that you were trying to get a great deal and it didn't work out. Next time, if you want all the perks/support/warranty of a manufacturer buy from them. You decided to take the risk of buying it from an individual which we all know sometimes works out and sometimes doesn't.


Best regards,

Chris

p.s. I can also assure you that your badmouthing of the kit you are trying to sell isn't helping you sell it...

 

It is, as mentioned elsewhere, a dust seal. The compressor housing and backplate are sealed directly against each other - the large "O" ring sits in a groove on the outer landing, not in a sandwich behind the housing.
All modern Garrett, Mitsubishi, KKK, ITI, ect. have them.
For the most part, they are semi-optional, especially on a relatively low-flow application like the RX-8.

So far, he isn't bad-mouthing the kit.
Just the turbo (which he isn't including in the sale) and the communication he has had with the manufacturer.

 

there is a difference between friendly competition and going into someone elses store and denigrating their product to their customers. read the new rule for yourself- you can find it by reading the big red announcemnt at he top of each forum page or by going to the business advertising section of the FAQ. its rule #7.

for instance- its the difference between Pepsi advertising their drink is better than coke and Pepsi Reps walking into the Coke Museum and shouting that it sucks.

 

funny thats not what you implied with your previous post

 

Last year, I went into the Heineken Museum in Amsterdam and asked for an Amstel. Does that count?

 

They were- they offered to look at it when they don't have to AND they offered to sell him a new one at a reduced rate- They didn't have to do any of that. The warranty wasn't to him since he isn't the original purchaser AND even if it was He admits to taking it apart himself which would null and void ANY warranty even if he had one.


Seems to me they made a legitimate offer they didnt have to and he didnt accept it. Disassembling the turbo would void any warranty from anyone.

As far as the other comments about trolls or whatever you know what hes talking about . Clearly there are a group of people who will just bash a vendor relentlessly and viciously even for little things if Jeff disagrees with that vendor.


How many hands does the kit have to go thru before you find it unacceptable for the purchaser to expect the seller to fix something that goes wrong?

 

Depends were you there as an AMstel rep telling all the other customers how Heineken sucks and exactly what part of the Heineken process you thought was the worst thing ever possible and did you bring a cadre of other folks to shout the same things?

 

Yes.

No. I was a well-known Amstel consumer and as soon as I asked for an Amstel, a bunch of other people at the bar heard me and chimed in that they wanted an Amstel, too.
My conversation was with the bartender, but I didn't feel particularly motivated to keep it in hushed tones since I was in a public space.

 

Al -- man, bro.....sorry to hear about all this. I just got the chance to sit down and read through all of this. I'm def. on your side. I hope that the company will man up and at least try to work with you on this instead of slamming you up against a brick wall.

Think on the bright side -- we have at least 3 months before track time!

 

sorry that says it all for me and Alred's posts back-up what Chris says. What Alred was expecting was unreasonable

 

i swear to god this place is worse than a sorority when it comes to drama.

 

you clearly didnt read the whole thing- they made a decent offer to him which he refused. they did "man up" and try to work with him. what he expected was unreasonable.

 

that is true and dont think im leaving anyone out- even me

 

I suppose you are right. I was just thinking what I as a hypothetical business owner would want to do in a case where i had already been called out/accused of selling cheap knock-off parts and now being called out on it again with documentation(legit or not)

agreed
of course i do, hell once in a while i fall into that category, not without reason though. Looking back and reading a lot of the old old stuff on this forum one finds that he is guilty like anyone else of making false assumptions or claims about anything. But a strikingly large percentage of the time you'll see a topic discussed, opinions shared, and a year later when everyone says "oh cool" MM is there saying "i told you so".
He's a jack-*** sure, some of us see the humor in him, some of us dont, some of us wonder what goes on inside his sick head sometimes, but fact is, he generally knows his stuff.

i get what you're saying, and your right. just like i, for such a small new vendor, I as a consumer, would feel better about them if they had done something different, whether its called for or not. That being on the grounds that the vendors integrity is already very heavily questioned on the specific topic of this disaster.


eh, agreed. did you see how much oil he lost? im working on the assumption that unobvious damage wouldnt fit the bill here, but i will concede that that is just an assumption as i have no grounds to base that on.

are you serious? do you not even know your competitors here?

He isnt bad mouthing the kit. he actually said the design was well thought out. he's bad mouthing the alleged crap you built it with, and has since replaced said "junk" parts with quality ones: Turbo/WG/BOV.

I think he'll sell it easier than you sell your kits new, as a lot of people seem to like the setup your kit offers but so many of them cant make the call because of lingering questions about your integrity and the quality and source of your parts

 

totally agree just watch for the descending flock of crows

 

Fortunately, Heineken brew Amstel so they stood in the background quietly chuckling to themselves....

 

I toured the Heineken Experience last year, pretty good show.
I'd been there before, when it was an Amstel brewery - no matter how Heiny tries, you just can't replicate the aromas of a working brewery!

S

 

see i thought about googling that to make sure before i posted because i thought i knew/heard that.


my post would have been so much better if i had : )

 

We did the Van Gough tour right after the Heineken thing... talk about a painful day.

 

haha, you got pwned by

 

Now you are starting to get the joke!

I freaking LOVED the van Gogh thing. Its the Anne Frank house that is a bit painful.

 

I still see that you are not understanding the problem. First, stop proving that you know little about the turbo that you sell. Second, the seal is much to large for the turbo. Are you saying that its suppose to be larger then the backplate? that is why it wont fit, it wont even fit inside the largest edge. Third, When you say he is limited to tech support, does that mean that you will pick up the phone next time someone calls you? OK. OK. Ill let that go, people are busy, how about you at least call someone back, is that to much to ask?? How about more then once?

THIS IS THE QUESTION I WOULD LIKE TO BEING ANSWERED.

I was there though is whole thing, and Al wont get on anyones case unless it necessary. He wanted to talk to you about a kit, that you made, that was not working correctly. Now lets take the turbo out of the picture. Once he got the new turbo, he was still calling and asking for help to get the car RUNNING. He was not asking about the turbo any longer. You act like you did so much, but you really did so little. He was still using your kit even after the turbo went suck, And you didn't even lift a finger. You still have not explained your poor customer service. The problem is that even if someone buys the kit from you, how can anyone be sure that you are going to call them back when something decides to take a shi*. I would never waste my time with a company that wont, at least give me a little attention when I'm having a problem with their kit. You may have called back once, But when he called and he was not asking for anything but help, you didn't even offer that.

Come on, you seem like a smart guy, figure it out.

Mike

 

Zoom44, I feel like you're skimming and assuming things...

I repeat, I was never offered a free inspection. Jason told me that I could send them the turbo and pay them $550 for a new turbocharger. Get your facts squared away before you start coming after me.

Also, about the rubber gasket, I know what it does, I knew what it does when I noticed it hanging off the backplate. My point with the gasket comment is that it is so woefully oversized, it cannot effective work as a seal. My point of bringing the seal to everyone's attention is that it is on par with the rest of the "quality" in the turbocharger.

Zoom44, I am thrilled that you would rather have a vendor overcharge, grossly overcharge at that, for a kit (while basically well-designed) that is constructed of woefully inadequate parts, than try and help the community that you moderate and when I am trying to warn other members to keep them from making a mistake.

Also, I opened the turbo well after Christian refused to call me and well after the conversation with Jason. Get your facts straight.