Something Every RX-8 owner should hear/watch(New Info)
Registered User
Joined: Dec 2004
Posts: 144
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From: Jackson, NJ
I just couldn't bring myself to waste enough time to read all 30 plus pages on this thread. But here's what I takeaway from what I read -
1.) We on the forum are great at whining and complaining. But that just makes us even with any other group in the world.
2.) Mazda is just like any other company, specifically car manufacturers. Their main goal is to make money. Should that really come as a shock to anyone?
3.) Remember, the leaked video was not intended for public access. What may seem cold and customer unfriendly to us, may not seem as harsh when put in context of the larger corparate/ dealer/ customer triangle - which we don't have access to. MNAO has a responsibility to its dealers to address issues related to customer surveys especially when those surveys might not provide feedback directly related to dealer service.
4.) MNAO has a pitiful PR department. This leaked video is the type of thing that can leave long term damage to Mazda's reputation. It should have been addressed immediately and Jeremy Barnes rebuttal came out wayyyyyy too late.
5.) MNAO has terrible marketing. The RX-8 has won a number of awards and received numerous accolades, yet demand doesn't seem to be that great and resale value is dismal.
8.) The RX-8 is still a great car. I still love mine after 50,000+ miles. Oh yeah, those have been trouble free miles!
1.) We on the forum are great at whining and complaining. But that just makes us even with any other group in the world.
2.) Mazda is just like any other company, specifically car manufacturers. Their main goal is to make money. Should that really come as a shock to anyone?
3.) Remember, the leaked video was not intended for public access. What may seem cold and customer unfriendly to us, may not seem as harsh when put in context of the larger corparate/ dealer/ customer triangle - which we don't have access to. MNAO has a responsibility to its dealers to address issues related to customer surveys especially when those surveys might not provide feedback directly related to dealer service.
4.) MNAO has a pitiful PR department. This leaked video is the type of thing that can leave long term damage to Mazda's reputation. It should have been addressed immediately and Jeremy Barnes rebuttal came out wayyyyyy too late.
5.) MNAO has terrible marketing. The RX-8 has won a number of awards and received numerous accolades, yet demand doesn't seem to be that great and resale value is dismal.
8.) The RX-8 is still a great car. I still love mine after 50,000+ miles. Oh yeah, those have been trouble free miles!
Registered User
Joined: Sep 2004
Posts: 273
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From: san antonio TX
Pettit fangurl <3
Joined: Mar 2005
Posts: 5,386
Likes: 0
From: Aston, PA
Originally Posted by RedSheDevil
LOL, I'd never go toe to toe with you shinxie! 
me, on the other hand....Im just a big push over....
doin' the bull dance
Joined: Mar 2006
Posts: 3,174
Likes: 2
From: Quahog, RI
Originally Posted by tiggerlee
damn I'm too late again! I wanna see RSD kisk some ****!!!
Buzzard - there were a few posts w/sites & members that had copies of the video. Sorry, I don't know exactly who/where. Have fun digging through this mess
Next time don't be so tardy! 
(maybe pm zoom - he's wicked smaaaat)
Registered User
Joined: Nov 2004
Posts: 272
Likes: 0
I personally dont blame Mazda. If this site is any indication, and if rumors found on almost every other site about 8 owners are to be believed, Im sure they as a company and the dealers individually are fed up and sick of dealing with a group of whining pansies. Makes me glad I got rid of mine.
I love posts like this one:
I love posts like this one:
if you go to the rx8 board you will quickly learn that a large percentage of 8 owners are whiny little b---hes that are never happy with anything and take their car in to fix problems they don't even have because they want things for free...
Registered User
Joined: Oct 2004
Posts: 647
Likes: 0
Originally Posted by RX8-79
I personally dont blame Mazda. If this site is any indication, and if rumors found on almost every other site about 8 owners are to be believed, Im sure they as a company and the dealers individually are fed up and sick of dealing with a group of whining pansies. Makes me glad I got rid of mine.
I love posts like this one:
I love posts like this one:
Super Moderator
Joined: Apr 2005
Posts: 10,880
Likes: 340
From: Australia
Originally Posted by otherside
ASH8, you are exactly right. The TSB came out to address whiners. The original equipment pad is a very hard pad, performance oriented. The latest TSB pad is a softer compound pad which will hopefully squeak less. We were told by Mazda technical to let customers know that this pad is softer and may create more brake dust issues on the wheels. I've had the original pads from the beginning. No brake squeak at all, ever. I would guess driving habits would have something to do with it.
For the **** HEADS here, yes, I can comprehend what you post, perhaps its how one interprets your words...
If you think A cars reliability is NOT ASSOCIATED in anyway to the "SERVICE" you get from your dealership workshop and your overall satisfaction after the fact...then you are an IDIOT...of course they go together...but if you are returning 10 times after being told that the issue is NOT a Fault or an issue, but a characteristic of the CAR , and then you accuse the dealer of poor service...because my other car does not do it.. or whatever...you are the problem NOT the dealer or the CAR....I would RATE you as a whinger...but never to your face!
Pettit fangurl <3
Joined: Mar 2005
Posts: 5,386
Likes: 0
From: Aston, PA
Originally Posted by VBprogrammer666
I just couldn't bring myself to waste enough time to read all 30 plus pages on this thread. But here's what I takeaway from what I read -
1.) We on the forum are great at whining and complaining. But that just makes us even with any other group in the world.
2.) Mazda is just like any other company, specifically car manufacturers. Their main goal is to make money. Should that really come as a shock to anyone?
3.) Remember, the leaked video was not intended for public access. What may seem cold and customer unfriendly to us, may not seem as harsh when put in context of the larger corparate/ dealer/ customer triangle - which we don't have access to. MNAO has a responsibility to its dealers to address issues related to customer surveys especially when those surveys might not provide feedback directly related to dealer service.
4.) MNAO has a pitiful PR department. This leaked video is the type of thing that can leave long term damage to Mazda's reputation. It should have been addressed immediately and Jeremy Barnes rebuttal came out wayyyyyy too late.
5.) MNAO has terrible marketing. The RX-8 has won a number of awards and received numerous accolades, yet demand doesn't seem to be that great and resale value is dismal.
8.) The RX-8 is still a great car. I still love mine after 50,000+ miles. Oh yeah, those have been trouble free miles!
1.) We on the forum are great at whining and complaining. But that just makes us even with any other group in the world.
2.) Mazda is just like any other company, specifically car manufacturers. Their main goal is to make money. Should that really come as a shock to anyone?
3.) Remember, the leaked video was not intended for public access. What may seem cold and customer unfriendly to us, may not seem as harsh when put in context of the larger corparate/ dealer/ customer triangle - which we don't have access to. MNAO has a responsibility to its dealers to address issues related to customer surveys especially when those surveys might not provide feedback directly related to dealer service.
4.) MNAO has a pitiful PR department. This leaked video is the type of thing that can leave long term damage to Mazda's reputation. It should have been addressed immediately and Jeremy Barnes rebuttal came out wayyyyyy too late.
5.) MNAO has terrible marketing. The RX-8 has won a number of awards and received numerous accolades, yet demand doesn't seem to be that great and resale value is dismal.
8.) The RX-8 is still a great car. I still love mine after 50,000+ miles. Oh yeah, those have been trouble free miles!
I'll agree with that!!! especially the part that says: "the RX8 is a great car"...and I still love mine!!
mine's better
Joined: Sep 2005
Posts: 808
Likes: 0
From: Aiken, SC
well i just read a little bit of this thread (which grew very rapidly, i might add) so this may have already been mentioned, but the upside to all this is that for those of us who have been waiting to go to FI due to our warranties might be much more inclined to do so ahead of schedule...
Go Texas Longhorns!
Joined: Apr 2003
Posts: 1,818
Likes: 1
From: Houston, Texas
we made autoweek
http://www.autoweek.com/apps/pbcs.dl...1/TOC01ARCHIVE
ah the power of the internet.
http://www.autoweek.com/apps/pbcs.dl...1/TOC01ARCHIVE
ah the power of the internet.
Originally Posted by brillo
we made autoweek
http://www.autoweek.com/apps/pbcs.dl...1/TOC01ARCHIVE
ah the power of the internet.
http://www.autoweek.com/apps/pbcs.dl...1/TOC01ARCHIVE
ah the power of the internet.
awesome, does this mean rx8club is finally 'legitimate'?? lol
doin' the bull dance
Joined: Mar 2006
Posts: 3,174
Likes: 2
From: Quahog, RI
The end of the autoweek article needs to be reiterated:
"The story has an ironic twist. After the broadcast, J.D. Power and Associates issued customer-satisfaction scores that showed the RX-8 was Mazda's highest-scoring model.
"Those people love their cars," says DeVaux. "The few dealers who sort of put this on the table may have been overreacting."
Mazda plans to review whether it even needs to keep the RX-8 numbers out of the scores.
Says Mike Ray, Mazda director of customer satisfaction and loyalty: "This was a short-term proposal. We will look at it monthly." "
"The story has an ironic twist. After the broadcast, J.D. Power and Associates issued customer-satisfaction scores that showed the RX-8 was Mazda's highest-scoring model.
"Those people love their cars," says DeVaux. "The few dealers who sort of put this on the table may have been overreacting."
Mazda plans to review whether it even needs to keep the RX-8 numbers out of the scores.
Says Mike Ray, Mazda director of customer satisfaction and loyalty: "This was a short-term proposal. We will look at it monthly." "
Registered User
Joined: Oct 2004
Posts: 647
Likes: 0
Originally Posted by dmc27
The end of the autoweek article needs to be reiterated:
"The story has an ironic twist. After the broadcast, J.D. Power and Associates issued customer-satisfaction scores that showed the RX-8 was Mazda's highest-scoring model.
"Those people love their cars," says DeVaux. "The few dealers who sort of put this on the table may have been overreacting."
Mazda plans to review whether it even needs to keep the RX-8 numbers out of the scores.
Says Mike Ray, Mazda director of customer satisfaction and loyalty: "This was a short-term proposal. We will look at it monthly." "
"The story has an ironic twist. After the broadcast, J.D. Power and Associates issued customer-satisfaction scores that showed the RX-8 was Mazda's highest-scoring model.
"Those people love their cars," says DeVaux. "The few dealers who sort of put this on the table may have been overreacting."
Mazda plans to review whether it even needs to keep the RX-8 numbers out of the scores.
Says Mike Ray, Mazda director of customer satisfaction and loyalty: "This was a short-term proposal. We will look at it monthly." "
doin' the bull dance
Joined: Mar 2006
Posts: 3,174
Likes: 2
From: Quahog, RI
True. And there has to be some consideration of why JD Power would quickly re-publish these results - i.e. - maybe a "back scratching" being returned? But it does reinforce the fact that most 8 owners have not had severe problems, or the ratings would reflect it.