nt5k

I've dealt with the Alhambra one. It seems to be hit or miss. On one trip they were good about replacing my headlights on another they made me pay for a new battery despite the 'cranks no start' tsb. Whenever I mention TSB to them they look at me like I have 3 heads.

I would try the West Covina if it wasn't so far..

zoom44

here is the info i posted earlier that would become available this week

https://www.rx8club.com/rx-8-media-news-11/something-every-rx-8-owner-should-hear-watch-new-info-95755/

Raptor75

How typical of their lousy service! you have a car that has a high level of complaints so rather then address it just ignore it. This one move will put us RX owners at the bottom of the already crappy Mazda service. I hate these guys!

Zoom, I will be writing a letter. Thanks for the info.

BlueSky

Yep, nothing but problems with Mazda of Orange.

rebelx

Hey,

From the time when I purchased my 8. Too the two times I had it serviced. Long Beach, Mazda has been extrordinary. They have treated me like a king everytime. Now they have a brand new facility with Starbucks's! Last time I was tthere. I saw my original salesman who remember me from 6 months ago. If that wasn't impressive enough. He even bought me a pepsi because I did not have any change.

BunnyGirl

It's funny that it was mentioned that salespeople just completely ignore the customers. At my dealership they smile at you, say hi. They sometimes even do this stupid little wave. LOL They'll introduce themselves and ask if they can help you with anything. If you tell them you are just looking, they will hang back and tell you, if you have any questions to let them know and they will be glad to answer them for you and for the most part they seem to know the answer and, if not, they will check with someone else so they can answer you. When I was there one of them asked if they could help me with anything and I told them I was just there to get an oil change (actually said I was there to get serviced and he started turning red and then I realized what he must have thought from what I said, and then got kind of embarassed, too). He asked me if I knew where the service department was and I said I did. He then offered to escort me down the hallway to it. I told them that was okay and he didn't need to, but he insisted so I got the personal "tour" of the dealership apparently. LOL He even pointed out to me where the vending machines and waiting room where, despite the fact that it was totally obvious as we had to pass by them on the way to the service counter.

It just seems so shocking that there is so much bad service. I've never been ignored or disregarded. I've been treated VERY well.

spork

Actually at Tustin Lexus, the sales people were pretty crappy. I was really surprised cuz sales wise, I got treated the worst at Lexus. I went there, looked around at a few cars, no one approached me. I then stood around looking lost waiting for a little bit. Every sales person ignored me. Eventually I got sick of it and I went to the receptionist who was like "WHAT? NO ONE TALKED TO YOU?!" and she called a salesperson over who acted like he didn't want to be there and wanted to get rid of me ASAP. I guess they assumed I couldn't afford it or something, but I definitely felt unwelcome there.

On the other hand Infiniti, Acura, and BMW didn't give me any hassle at all. I think Infiniti didn't even ask for my driver's license.

MazdaManiac

iTrader: (3)

Yeah, Berge is good. I buy my parts there because Earnhart and Bell are a joke and Avondale is too far away.

dmc27

But it's soooo much easier to just **** & moan here. lol.

It really seems like dealership problems. I know, I know - "But MNAO can control them, blah blah blah" - that only works if MNAO knows. Unfortunately it probably takes a boatload (maybe 1300 cars worth, hehehe) of **** to get them to act.

Dealership I went to was very good all the way around. Typical salesman BS trying to get way more $$ than was even reasonable, but they do that b/c it works with some people. Service manager has been friendly and accomodating, though I haven't had any problems since I've only got 6500 miles on it. Makes an appointment w/o any BS if I call. My 8 was done w/the first oil change & waiting for me by the time I was done w/a sandwich a block away, despite the fact that I was there ~15mins late. I know some have bigger problems & awful experiences but it seems to me that all those issues start at the top of the chain AT THE DEALERSHIP.

7to8

http://mazdanews.com/node/view/346

Raptor75

Ya, after reading the above link I can see how it is all at the dealer's level and MNAO is just doing their very best.

BlueSky

My dealer dented my front bumper in 2 places. Said they would take care of it but they havn't answered any of my calls or contacted me for a week. I talked to a MNAO rep. yesterday and explained my situation. He said he'll talk to the manager but I havn't received a phone call since.

I love this car, but I hate the dealers.

Raptor75

.....and the check is in the mail.

BlueSky

The check is in the mail?

BoilerX8

Raptor,

why don't you sell the car? It seems in every thread you post in you are bitching and moaning about the car, service, etc...

DOMINION

Hot dam! I just seen that. Glad I did not get the 350z