I just need to vent some anger - Page 2

12-21-2004, 10:31 AM

#26

rotten42

Mentalhealth is overrated

Join Date: Aug 2004

Location: Calgary

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Quote:

Originally Posted by Maolin34

Here's my two cents....

I don't think that anyone will want to help someone that is clearly angry. Although my dealership is close to incompetent, getting upset with someone for not having any common sense will get you no where. In my experience, I have been very understanding that of the issues I have had, although deep down I am pissed.

My appearance of patience and understanding has gotten quite good results. My 04 Sunlight Silver GT 6Sp has been in the shop a few times....M flash, squeaks and rattles, poor gas mileage, etc. I still don't have an answer for my poor mileage...14.5mpg at best over 14000 miles, and it's getting worse with the cold weather...I only managed 98 miles to 11 gallons this week in single digit weather.

Try and get your dealer/service dept to see you as a good guy with a broken car, instead of a pissed off customer. It really works.

Normally I agree. I try and be calm in dealing with the dealership and give them every chance to fix my problem (this was my approach when my engine was replaced - all went well)

.....HOWEVER, if they are completely stupid or give me attitude, the gloves are off and I will go out of my way to be a pain in their side until they fix waht they should have......I will look to ways that I can inpact their business.

(This was my approach with my old neon because the dealership was very difficult - I parked outside their dealership with a sign for only 1.5 hours with a sign on a Saturday before the owner came out. I eventually had a $1800 bill for a head gasket problem reversed)

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