Shazoom

Time to take my 8 in for first service and some warrenty work. Bought the car at Ron Tonkin Mazda in Portland. Anyone have any experience with their service department ?...either good or bad? Royal Moore Mazda is MUCH closer to home but I thought I should take the car to Ron Tonkin for this initial work. From what I've read here on the forum there are good service departments and then there are lots of horror stories about others. Any opinions on either of these dealers service departments?

Thanks in advance!!!

psu15582

I bought my rx8 from royal moore, they (r.moore) seviced my car for oil change twice, had no problem at all.

Icemastr

Take it to Corksport or Xcessive / Ground Zero .

Buffalo66

All I know is that Tonkin Mazda service dept. never returned my phone call after I asked them something about the NAV system that they said they had to check into with first with MazdaUSA. Also (and this probably doesnt mean that much since its not Mazda) I know Ron Tonkin TOYOTA service was going to make me pay $4000 on an engine repair that another Toyota service department I went to next said was under warranty and fixed for free with no questions asked. But because of those 2 issues I won't be servicing my new 8 at Ron Tonkin Mazda.

zoom44

anybody try the new place Premiere Mazda? i think thats the name. very new dealership in SE Portland somewhere. havent been there yet myself but they dont have a Mazda Customer Service Score wheni checked last . i was told that means they havent been a dealer for a whole year yet.

psu15582

I wont try Premiere Mazda again, after I got my car back from service, the "kid" who work there changed my radio presets to his favorite station, that really pissed my off.

Icemastr

At least they didnt tell you they needed to replace your timing belt and it was going to be $400.

Emsdad

WHAT!?! Who tried that...on a Rotary?

Icemastr

Irvine Mazda tried it on my 3rd gen.

zoom44

complain. they have a brand new GM that i met last week. many changes at Premier and they have the only Master tech in the area dealerships.

psu15582

well the last time I was there was six months ago, I'll give them a try for my 15.000 mile service and I'll let you know.

zoom44

im taking it there next service also.