RaceRoots: Feedback
Well, i hope that by next week we'll have a tracking number then. Anyway keep this in mind:
Now you finally said that you only spoke with your distributor... Then why you lied?
TurboXS? Out of stock? Eta? Turbo XS was never aware of this problem and they had the exhausts.
Please be honest next time, blaming a company that is not even involved isn't fair.
Maybe it's also time to change distributor, big or not they show a lack of communication.
Anyway what happens if you can't get the exhaust during next week?
Thanks for the replies,
Giorgio
Now you finally said that you only spoke with your distributor... Then why you lied?
TurboXS? Out of stock? Eta? Turbo XS was never aware of this problem and they had the exhausts.
Please be honest next time, blaming a company that is not even involved isn't fair.
Maybe it's also time to change distributor, big or not they show a lack of communication.
Anyway what happens if you can't get the exhaust during next week?
Thanks for the replies,
Giorgio
I've waited much longer for an overseas order, you have to pay up front to protect the vendor otherwise they don't want to take the risk which is much higher when doing international transactions. Sometimes they get screwed anyway - such as MM's infamous turbo kit experience that's also documented here. Language barriers, communication issues, simple screw ups compound the overall problem of doing an international transaction.
I don't really understand why someone in Italy would order this RX-8 exhaust from the USA anymore than someone in the USA would order an RX-8 exhaust from Japan, but it is what it is
waiting and eventually getting it is one thing, never getting anything for your money is much worse. I've been on both ends of that stick.
I don't really understand why someone in Italy would order this RX-8 exhaust from the USA anymore than someone in the USA would order an RX-8 exhaust from Japan, but it is what it is
waiting and eventually getting it is one thing, never getting anything for your money is much worse. I've been on both ends of that stick.
I've waited much longer for an overseas order, you have to pay up front to protect the vendor otherwise they don't want to take the risk which is much higher when doing international transactions. Sometimes they get screwed anyway - such as MM's infamous turbo kit experience that's also documented here. Language barriers, communication issues, simple screw ups compound the overall problem of doing an international transaction.
I don't really understand why someone in Italy would order this RX-8 exhaust from the USA anymore than someone in the USA would order an RX-8 exhaust from Japan, but it is what it is waiting and eventually getting it is one thing, never getting anything for your money is much worse. I've been on both ends of that stick.
I don't really understand why someone in Italy would order this RX-8 exhaust from the USA anymore than someone in the USA would order an RX-8 exhaust from Japan, but it is what it is
waiting and eventually getting it is one thing, never getting anything for your money is much worse. I've been on both ends of that stick.I have the midpipe in bound for this customer as we speak I should have it later this week. Then I will ship out.
#50
Joined: Nov 2007
Posts: 7,521
Likes: 11
From: Caput Mundi
I've waited much longer for an overseas order, you have to pay up front to protect the vendor otherwise they don't want to take the risk which is much higher when doing international transactions. Sometimes they get screwed anyway - such as MM's infamous turbo kit experience that's also documented here. Language barriers, communication issues, simple screw ups compound the overall problem of doing an international transaction.
I don't really understand why someone in Italy would order this RX-8 exhaust from the USA anymore than someone in the USA would order an RX-8 exhaust from Japan, but it is what it is waiting and eventually getting it is one thing, never getting anything for your money is much worse. I've been on both ends of that stick.
I don't really understand why someone in Italy would order this RX-8 exhaust from the USA anymore than someone in the USA would order an RX-8 exhaust from Japan, but it is what it is
waiting and eventually getting it is one thing, never getting anything for your money is much worse. I've been on both ends of that stick.We must order parts like exhausts etc from the usa because there's close to no choice here and the prices are higher than buying overseas.
We're not blaming Race roots for the delay but there's a lack of communication and some things that don't match. I'm saying this because we contacted TurboXS and they know nothing about this delay, plus the exhausts were always in stock.
Either Brice didn't call the distributor or he relies on an untrustable one.
Waiting 4 months or so for something that is in stock sucks. Add the incomplete and vague communications and you can understand the point of this thread.
A single call would have solved this problem in days
I bought many parts from the states and communication is a must when there are problems.
We may sound harsh and the vendor may blame us for this but what would you do?
You're right.
We must order parts like exhausts etc from the usa because there's close to no choice here and the prices are higher than buying overseas.
We're not blaming Race roots for the delay but there's a lack of communication and some things that don't match. I'm saying this because we contacted TurboXS and they know nothing about this delay, plus the exhausts were always in stock.
Either Brice didn't call the distributor or he relies on an untrustable one.
Waiting 4 months or so for something that is in stock sucks. Add the incomplete and vague communications and you can understand the point of this thread.
A single call would have solved this problem in days
I bought many parts from the states and communication is a must when there are problems.
We may sound harsh and the vendor may blame us for this but what would you do?
We must order parts like exhausts etc from the usa because there's close to no choice here and the prices are higher than buying overseas.
We're not blaming Race roots for the delay but there's a lack of communication and some things that don't match. I'm saying this because we contacted TurboXS and they know nothing about this delay, plus the exhausts were always in stock.
Either Brice didn't call the distributor or he relies on an untrustable one.
Waiting 4 months or so for something that is in stock sucks. Add the incomplete and vague communications and you can understand the point of this thread.
A single call would have solved this problem in days
I bought many parts from the states and communication is a must when there are problems.
We may sound harsh and the vendor may blame us for this but what would you do?
#50
Joined: Nov 2007
Posts: 7,521
Likes: 11
From: Caput Mundi
We only contacted turboXS last week. More than that we want to trust the vendors we buy from so your word was always deemed as right.
Didn't the fact that TurboXS start a promotion some time ago raise any flags for you as well?
Keep in mind that i'm not blaming you but your business model. Don't be stubborn and admit the mistake, if it's on your side. Blame the distributor if it's their mistake.
Didn't the fact that TurboXS start a promotion some time ago raise any flags for you as well?
Keep in mind that i'm not blaming you but your business model. Don't be stubborn and admit the mistake, if it's on your side. Blame the distributor if it's their mistake.
#50
Joined: Nov 2007
Posts: 7,521
Likes: 11
From: Caput Mundi
Something like this: https://www.rx8club.com/showpost.php...&postcount=194 would work well as a business model.
Registered User
Joined: May 2009
Posts: 448
Likes: 0
From: Socal
Just a better follow up was all that was requested.
I have nothing bad to say about Race Roots. I needed some of the missing hardware for a piece that I bought used on the forum......he sent it to me very promptly all the way to the west coast.
This kind of stuff doesn't just happen in the automotive products industry. It happens with medical devices, raw materials, and any other type of supply chain models that require a vendor-supplier relationship.
If his lead time doesn't meet your demands, then move on to a different vendor. If his follow up process doesn't meet your standards, we have several other vendors on this forum. He did say he was going to rectify the situation.
Give him his chance. Let him finish right the wrong. If he doesn't, his reputation will be on the line. And as good as my experience was with Race Roots......I won't buy from a vendor that has a bad reputation. However, I also don't believe in this whole Salem Witch Trial -style hangings of our RX8 vendors.
This is the first time on any car forum that I've been a member on be this bad with their customer - vendor relationships. No wonder our cars have such little aftermarket support. The members keep driving the vendors to the stake!
I have nothing bad to say about Race Roots. I needed some of the missing hardware for a piece that I bought used on the forum......he sent it to me very promptly all the way to the west coast.
This kind of stuff doesn't just happen in the automotive products industry. It happens with medical devices, raw materials, and any other type of supply chain models that require a vendor-supplier relationship.
If his lead time doesn't meet your demands, then move on to a different vendor. If his follow up process doesn't meet your standards, we have several other vendors on this forum. He did say he was going to rectify the situation.
Give him his chance. Let him finish right the wrong. If he doesn't, his reputation will be on the line. And as good as my experience was with Race Roots......I won't buy from a vendor that has a bad reputation. However, I also don't believe in this whole Salem Witch Trial -style hangings of our RX8 vendors.
This is the first time on any car forum that I've been a member on be this bad with their customer - vendor relationships. No wonder our cars have such little aftermarket support. The members keep driving the vendors to the stake!
Last edited by epikeddie; Feb 15, 2010 at 06:04 PM.
#50
Joined: Nov 2007
Posts: 7,521
Likes: 11
From: Caput Mundi
@epikeddie:
The fact is that we only received vague replies to our refund requests:
We never heard a yes or a no, again just vague replies
He only stepped up seriously after this thread. I seriously hope that Rich receives his "in stock" exhaust after 5 months.
The fact is that we only received vague replies to our refund requests:
- BRICE to ME (8dec2009) : Midpipe is enroute
- BRICE to ME (11jan2010): I am still patiently waiting from TurboXS, I think the delay is because it is coming in a bulk order thru my supplier.
- BRICE to ME (13jan2010) after I asked Brice to refund my money : I have already paid in full for the exhaust... cut
- BRICE to ME (11jan2010): I am still patiently waiting from TurboXS, I think the delay is because it is coming in a bulk order thru my supplier.
- BRICE to ME (13jan2010) after I asked Brice to refund my money : I have already paid in full for the exhaust... cut
He only stepped up seriously after this thread. I seriously hope that Rich receives his "in stock" exhaust after 5 months.
Last edited by bse50; Feb 15, 2010 at 06:33 PM.
Mid-pipe came in I am arranging shipping with Fedex now so I can get the discounted rate I passed onto the customer and they can get it in a timely manner I will have tracking info for the customer later.
#50
Joined: Nov 2007
Posts: 7,521
Likes: 11
From: Caput Mundi
What entertainment... I have personally bought several items from RaceRoots and have not had issues. I read about the Enkie issue and well if you did some research you would know that Enkie themselves were slow on production of the wheels.
Let me put it to you this way... what benefit does a company such as race roots have if they hold off on shipping/ordering a product? there isnt one. Most likely the distributor (wholesaler) was at fault and they are known to give people the run around. The buisness model is no different then any other good standing company that uses a wholesaler. He obviously is not trying to steal your money otherwise he wouldn't respond to you. Sometimes you have to be patient (although I do unserstand the frustration).
Let me put it to you this way... what benefit does a company such as race roots have if they hold off on shipping/ordering a product? there isnt one. Most likely the distributor (wholesaler) was at fault and they are known to give people the run around. The buisness model is no different then any other good standing company that uses a wholesaler. He obviously is not trying to steal your money otherwise he wouldn't respond to you. Sometimes you have to be patient (although I do unserstand the frustration).
Well....Capt Obvious says that they were not in stock 
Poor Communication....both between the wholesaler and Brice...and between Brice and the customer
Better communication would have saved a lot of this drama
Poor Communication....both between the wholesaler and Brice...and between Brice and the customer
Better communication would have saved a lot of this drama
#50
Joined: Nov 2007
Posts: 7,521
Likes: 11
From: Caput Mundi
So, a little update:
We received a tracking number and the package should finally make it here.
The experience with Race Roots was awful not because of a scam just to make things clear but because they had poor communication with their suppliers. This lack of communication delayed the transaction of an in-stock item of about 5 months.
I sincerely hope that Brice will now stand up in a different way in front of his distributors to help his customers and wish him the best of luck with his shop even if I don't think that Rich will buy from him again because of his experience.
I'll update this thread when the box gets here
Giorgio
We received a tracking number and the package should finally make it here.
The experience with Race Roots was awful not because of a scam just to make things clear but because they had poor communication with their suppliers. This lack of communication delayed the transaction of an in-stock item of about 5 months.
I sincerely hope that Brice will now stand up in a different way in front of his distributors to help his customers and wish him the best of luck with his shop even if I don't think that Rich will buy from him again because of his experience.
I'll update this thread when the box gets here
Giorgio
Good Guy: Brice/Race Roots
Race Roots
Parts: GT SPec 6 pt Strut, Buddy Club grounding kit
Price: n/a
I talked to Brice on Saturday to see if he had these parts in hand, and he said yes. I asked if I could cancel my order within 3 days if I didnt receive a tracking number, and he explained that I would be able to. Placed order Saturday, got tracking number on Sunday, and got my parts today (Wednesday). Thanks Brice, Im sure we will do business again someday.
Parts: GT SPec 6 pt Strut, Buddy Club grounding kit
Price: n/a
I talked to Brice on Saturday to see if he had these parts in hand, and he said yes. I asked if I could cancel my order within 3 days if I didnt receive a tracking number, and he explained that I would be able to. Placed order Saturday, got tracking number on Sunday, and got my parts today (Wednesday). Thanks Brice, Im sure we will do business again someday.
I second the nonimation on best shipper ever! I've ordered from them twice now and both times my products arrived way faster than expected. Ordered a new set of L plugs on the 23 at 2015 hrs and they arrived on the 26 at approx 1300 hrs.
