venom914

iTrader: (4)

So for christmas my girlfriend got me some stuff for lighting. she Ordered

The Door Lights
http://www.rotaryfx.com/product_p/lig1004.htm

Parking Lights (9 Bulb LED)
http://www.rotaryfx.com/product_p/lig1023.htm


The Map Lights
http://www.rotaryfx.com/product_p/lig1006.htm

Chrome bulb turn signals
http://www.rotaryfx.com/product_p/lig1013.htm


The chrome bulbs and map lights came as described. 2 bulbs each set and directions in box...BUT the Door lights and the parking lights only had 1 bulb per set!...Online it clearly states 2 bulbs per set.
The bulbs with 1 bulb per set are bubble wrapped and look to be replacements..which is not what was ordered

here are some pics:
here are the good ones (chrome bulbs and map lights)


and here are the 1 bulb ones:




RotaryFx does not have a number to call but she did email them and they never got back to her...

what should i do?

RX8Soldier

iTrader: (24)

when was the email sent? It's the holidays, so they may be busy?

venom914

iTrader: (4)

the email was sent 2 days ago

venom914

iTrader: (4)

bump still havent gotten an email. any other way i can reach them?

RX8Soldier

iTrader: (24)

dude man. it's the holidays. wait til Monday. Enjoy your Christmas!

Race Roots

iTrader: (64)

Most companies are not back to work until the 4th. A lot of suppliers are not at work for me so it causing trouble for me as well.

Just relax I am sure you will get taken care of by them. Just give them time.

RotaryFX.com

I believe this may be related to the email that we received the evening of 12/20/10. If so, the email was responded to the next morning 12/21/10 (8:21 AM PST). You might want to check your spam folder. The email response did request the order number be provided so the issue could be researched further. Without seeing the order, I would guess that the issue is that individual replacement bulbs were selected instead of sets. Please direct any additional communications through our website as we do not have the resources to monitor and respond on this forum in a timely manner. Thank you.

venom914

iTrader: (4)

yeah well i guess i can wait not really in a rush haha the girlfriend just feels like she messed up my gift, but its all good.