rreign

Key Mazda, Hilton Head SC...Great guys, straight forward, to the point and very helpful!

foxman

Hubler Mazda, Greenwood, Indiana - Great Team who goes the extra mile for the customers. They are friendly, honest and will work with you to find a solution to any issue. Props to Hubler Mazda!

Altair 8

Diamond Mazda in Baton Rouge, LA is the best dealership I have ever been to, in any make of car. The people there know their stuff, and they are very nice. If you want a Mazda in southern Louisiana they're the people you need to see.

Lafayette Mazda in Lafayette, LA is also pretty good except they forgot to put my engine cover back on when I went in for a recall. Other than that the service is excellent. Ask for Brandon, he owns.

the4v3ry

POSITIVE: University Mazda (Seattle, WA) They really know their rotary engines, while some guys working there are gruff and don't want to talk with you, they tend to do TSBs under warranty without asking, give loaner cars, and are seldom wrong.

Rotr8

iTrader: (2)

FYI if anybody in the Harford Co./Baltimore Co. area need a good dealer to go to, Go to Bel Air Mazda. I have three Mazda stealerships that are closer, but these guys are great. Mike Weatherman is a great service rep, whos modo is "I'll work on your car and honor the warranty as long as your mods aren't the cause of the problem", and even then he'll work on it as long as you understand its not his job to be obligated to the things you mod. Heith is a great tech(only Mazda tech I let touch my car) whos had 7s and used to race a RB tricked out 7 I have 72k on my car and they have nursed it all way.... sorry just put this as a new thread(still new, and didn't see the pos/neg thread

xsnipersgox

Postitive: Munday Mazda of Clear Lake, ask for Kelly or Joe. say you are from RX8CLUB.com

HeavyMetal699

I don't think its Munday Mazda of clear lake. I think its just Munday Mazda.

The one off 45 and 1960.

I second the positive review. Joe and Kelly go above and beyond what is expected of them to take care of their customers.

EinHeisserSchrei

Ryan Motor Power Nenagh, Co. Tipperary - EXCELLENT

Very good customer service, went to endless trouble to get details on recalls for my 8. Because it's a Jap import it wasn't on their system. Eventually got all info, called me about the recalls and flashes and are doing them as soon as stuff comes from Japan. Also giving me a free set of spark plugs (worth €325 here)!

10/10 for John Brooks!

Stevensfalcons8

Ingram Park Auto Center Mazda, San Antonio Tx - Very good

After taking in my car for several CELs, the dealership replaced my plugs, coils, motor mounts, and clutch boot at no cost to me. All other service transactions prompt and efficient.

Chris311

I will also back this up.

I just picked up my car today from IPAC Mazda after getting a new engine put in my car.


I talked to "Bo" (real name is Mark, but he goes by Bo) and he was extremely straight forward, did not try to talk around my problems, and was very kind.


If you plan on taking your car to IPAC Mazda and you talk to Bo, let him know that he was recommend from this site.


EDIT: And when I ment they did not try to talk around my problem, I ment that they immedietly did a compression test on my engine. IPAC did not try to blame my Cat, spark plugs, wires, or coils. They didn't even do an engine cleaning to see if that helped. They went straight to the heart of the problem and did not try to delay a new install.

And that 2 weeks it took them to order and install the engine. That included the time it took them to diagnose the problem and find out that I needed a new engine. They were extremely fast.

Zin

John Hine Mazda, San Diego CA - Negative
Besides always overstating recommended maintenance services (they did a transmission flush on my car at 30K, the recommended service is for 60K, of course I did not have that information when I agree to it), they do not honor their coupons, loyalty program incentives, etc...

Astral

Have been taking my car to Liberty Mazda since 40K miles for various services and warranty issues. Make sure you ask for the service advisor Tom, who's been great, knows what's going on and listens to his customers. I also recommend you ask for the tech Mike, who has been doing a great job on all my service and repairs, as well as great precision alignments (you can ask for specific settings and he'll dial them in).

I walked in complaining about low power and asked to inspect the cat. The dealer inspected the cat, but found no issue. The tech noticed the lack of power and ran a compression check, diagnosing the engine with low compression. The engine was then replaced under the extended engine warranty. The engine has been running strong since the replacement.

The dealership has free wireless Internet, so if you're in the line of work where you can do it remotely, you can actually get some work done while you wait.

The dealership does not make appointments. You just show up. At first, I thought it was bad, but now I love being able to show up at 7-7:30am and get my car taken care of the same morning. If you show up in the noontime or so, you probably will have to wait a lot or drop off your car for the day. You can always call them up and ask how busy they are.

The dealership's prices are on the higher end of Boston dealerships (e.g. the alignment is $90 instead of the typical $80, although you can find a coupon usually), but I sleep well knowing that my alignments are exact, tires are balanced well, brakes are bled properly, etc.

Before this, I was going to Ira Mazda in Danvers, and I stopped going after the service manager told me I didn't *really* do my 30K service (when I declined extras like brake cleaning) and after I had to come back three times while they couldn't get a fix for a rattling glovebox damper right. After they finally got it right, I left and the glovebox wasn't even mounted on both sides, it almost fell out when I opened it. I was baffled at the lack of caring and has not set a foot back in.

alz0rz

iTrader: (41)

There aren't enough good things to be said about Wayne Mazda in Wayne, NJ. There is a reason I pay $8 for toll and 2 gallons of gas everytime I go out there when I have 3 local Mazda dealers within 10 miles of me. All service advisors I've dealt with are great and big heads up to our local technician Kevin!

A++++

nycgps

iTrader: (1)

^^ Wayne Mazda +1 A++++++++++++++++++++++++

Kevin is working on my car right now, had 2 CELs so I left the car there on Monday, but it seems that the issue is more serious than we thought.

Now my car is all apart there, they're going to install some new harness in tomorrow. Hopefully all is working well.

Damn, maybe I should go buy Kevin a coffee or donut or both or whatever. hmm

nycgps

iTrader: (1)

Wayne Mazda, Wayne NJ

Best of the Best dealership in the east coast !

if u have Rx-8, see if you can ask Kevin to work on your car. He will take care of your car

I got 2 CEL, got the car there and Kevin ordered the parts fast, but thats not it, he test the car more and found even more problem and fixed them up as well. Did i mention that he visit this forum as well ? if I have to pay for all these myself, probably gonna run me like 1000 bux just in PARTS alone.

Oh also, Anthony the service writer is friendly & explain everything clearly as well.

Great job guys ! thumbs up

alz0rz

iTrader: (41)

Ay, Anthony is a really stand up friendly guy.

Racer27

Good dealer for sale - Wayne Madza - Wayne NJ - Manny Navarro was rep
973-646-0313 mnavarro.wayneautomallgs@reyrey.com

New '08, 40th, MT, Sirus, Spoiler, Window Etching

First I got to say, all these dealers try to make as much as possible. Where they give up margin, they make it up elsewhere. I my case Doc fee, window etching and how they applied the tax. My numbers changed slightly from my orig estiamtes, but I still think it was a good deal, mostly done over the phone.

List with dest $33,295 w/unrequested $500 addition for window etching (Part of this cost was backed out)

Car Selling Price $ 28,601

Taxable amount $ 26,801

NJ Tax $2,016 (I personally believe this should of been applied after the rebte was deducted, a NYS dealer I was talking to did it that way) it should be consistant. Charging the tax before the rebate is deducted, increases the out the door price by $245.

NJ tire fee $7.50

Online Proce fee $7.70

Reggy/TTL Plates $ 254

Doc Fee $299 (I am sure most of this is profit, as they do this in bulk)

Rebate $3,500

Bottom line: Paid is a total of $27,884 out door after all taxes and fees. A disc off of list (After rebate is applied) of $8,194. A couple hunderd more then I expected (due to tax calc differance).

If I was looking for the more abundent AT Equipped car, I would of been more patiant and shopped more, looking for a betterr price, closer to the $10K others have been reported to be getting.

Revvittupp

It's not their OPTION on what number to tax. If they could get you less tax they would. A dealer doesn't receive the tax, the state does. A rebate is NOT a reduction in sale price but a down payment assistance.

Window Etching COSTS $4.

ken-x8

Rosenthal Mazda-Nissan, Tyson's Corner, VA. Been there maybe 10 times in the past two years, mostly oil changes. Always in and out in the promised time, always treated well. Last week I had a vibration after a tire balance and rotation. Went back. They looked at it immediately, re-checked everything, and found a bent rim. (Now I know what that "crunch" was a couple of months back.) Balanced it as best they could while I waited, moved it to the rear. NO charge for the extra work.

May not be that big a deal, but over the decades I've dealt with a lot of shops, and I really appreciate quality service and customer care.

Thanks to Rob Arrington for providing great service.

Ken

rjs2005

Stokes Mazda, North Charleston SC- Positive. My 04 dropped an ignition coil, killing the catalytic converter in the process. I nursed the sick ol' girl to Fairways Lincoln-Mercury/Mazda in Savannah, GA. I was promptly ignored by the service writer until I basically got in his face and asked if he thought he could get to my car. He informed me there was no way he would be able to work my car in that day. Reluctantly, I left the car there and continued on to Charleston SC with my wife in her car (we were traveling separately). The next day (Friday), I waited until 2:30 PM to call the dealer and was told, and I quote, "We ain't gettin' to it today. We ain't gonna look at it 'til Monday. That's the best we can do." I called Mazda roadside assistance and told them the situation, they called the dealer and got the same runaround, and they called me back and said "Where would you like your car towed, sir?" I asked for Stokes in N. Chas (that's where I was-I have a house in Goose Creek) and they told me they would pay 1/2 if I would cover the remainder. I agreed, and my car was towed there. They finally got my car late Friday evening (around 9:30pm), the service writer (Mazda Matt) assured me my car would be diagnosed on Saturday, and sure enough it was. They didn't have a catalytic converter, so they had one overnighted and my car was ready Tuesday morning. They even took out the seats and carpets to check the paint underneath because there was some smoke from under the console. All repairs covered under warranty, they washed and cleaned out my car, I was totally happy with the experience.

Moral of the story: Fairways Mazda in Savannah= BAD.
Stokes Mazda in North Charleston=GREAT!!!

Noah05rx8

Shaumburg Maza - Illinois - what's said is what's done no run arounds, GREAT financing connections. Polite and over all very down to earth.

enthegen

Jeff Sikes Mazda - Huntsville, AL: Positive.

I have been taking my car there since I bought it in january. Prompt service, no run around, straight forward. Also they give a discount if you are a member of rx8club.com!!

blackenedwings

POSITIVE: Russel Automotive (Mazda/Subaru/Volkswagon) in Ellicott City. I've had my car there a couple times, and have been very happy both times so far. This time they had a large laundry list of items to do including a compression test on the motor, oil change, replacing the broken sun visor, installing a shock sensor for the OEM alarm, installing new tire pressure sensors, and generating an estimate for some paint work. They fixed the sun visor under warranty without even blinking, shuttled me to and from the dealership for free, and took $50.00 off the quoted price for all my work just because they felt bad for all the problems I have had over the last month. I chatted with the technician and he was very knowledgable about the car and a cool guy. The assistant service manager Samantha is really cool and stayed in pretty constant contact with me while they had the car to make sure I knew if they were waiting on parts etc. I'm going to keep taking my car back there!

HockeyRX-8

iTrader: (1)

Wayne Mazda, Wayne New Jersey

Oh noez, not another Wayne Mazda Post . Yes it's true. Wayne Mazda is the greatest dealership on the east coast. Great service and work. Although I didn't get the well known Kevin to work on my car, I did have another one of their techs Dave to do the work. Kevin was a little busy, but none the less, Dave did a great job.

A++++++++

rjs2005

McGough Mazda in Montgomery, AL has closed it's doors effective 21 November 2008 due to poor sales and the credit crisis. Over 50 employees from the Mazda and Pontiac-GMC dealer are looking for jobs.