All I can say about these guys is that they kick ***. I stumbled on them while searching for someplace reputable to take my 3rd gen RX-7. I was tired of driving into other states to have work done. Since we all know that dealerships are traditionally the WORST place to take an RX-7 I was skeptical because I have had some bad experiences.

These guys surprised me. The service writers are nice and they are honest. THey listen to my concerns rather than tell me I'm full of ****.

Most importantly they have TWO of the best ranked Mazda Master Techs in the country Karl (or Carl) and Vic. Both have worked on my 7 and ALWAYS fixed the issue promptly. They have even fixed things that were botched up by other supposedly "reputable" rotary mechanics.

I only had one problem (a belt broke on the 7 and dented the hood upwards while in their care) which was fixed at their cost - no hassles.

A ++++++ all around.

oh, and they took good care of the 8 too.

 

Brought car in for the "cloudy,residue headlamp" issue and was told by service person "Jesse" that it was due to the Xenonlamps leaking gases. ...Basically defective as far as Im concerned. I thought it was going to be another issue having them replaced under warranty. -NoProb! She ordered them, gave me a loaner and done. No hassle, lies etc. Thanks Jess. I'll drive 40miles out to Duval Mazda for your professional attitude and beautiful smile.

 

Mazda of Great Neck
Great Neck Mazda

Great Service guys !

Great Sales guy Art ! (I never bought from him, but I spoke with him couple of times he knows his stuff)

 

any highly reputable dealer in michigan?

 

I leased my RX-8 from Cook Mazda in Farmington Hills. I thought they were great.

 

-deleted- for the moment.

 

+1 -- exact same experience. the finance guy was a bit suspect though. luckily i didn't have to use them.

 

Smail Mazda Greensburg Pa 15601

 

TEAM Mazda/Hyundai Superstore in Vallejo was great! Sal DeRenzi Manager of the service department was friendly and did the warranty work on my headlight right away. Great guy! He even ordered a new visor because mine had cracked and it too is covered by warranty!

 

Jodi, the service manager there, has been very fair with me and they have handled a myriad of issues (TSB's, emissions recall, rotor rusting/repainting, etc) without any problems. Provided a loaner for emissions recall (though I had to pay the gas). Wasn't familiar with the top-off of my gas on the recall campaign, but when I brought it to his attention, he sent someone promptly out to handle it. If I weren't moving, they'd keep getting my business for sure.

 

Service writer himself replaced my broken sunvisor and associated blown fuse in less than ten minutes.

 

edit: read the forum rules, killed my long *** post, and I highly recommend these guys after they came forth and went above and beyond to correct some mistakes from 2 years ago, car looks great and they made an extrordinary effort to ensure everything went smoothly.

 

Ooops posted in the wrong thread.
My bad

 

Excellent service and parts department. Service writer was impressive with his knowledge and parts person was very helpful.

 

HB Mazda, California: Great place! Kept me posted on available Rx8's and eventually contacted me with the exact one I wanted... '05 manual, fully loaded GT, 20k miles for $19300

 

San Antonio, TX North Park Lexus/Mazda Positive
Gave me great trade on car not worth $500 got perfectly fine 8 for 14000

 

Positive: Mazda of El Paso (Formerly Mack Massey Mazda):
Sales department was very informative and very easy-going. No pressure at all. They said they let the cars sell themselves, and they did!

Sevice always took my requests seriously, and actually fixed my concerns. Had the engine completely replaced during the recall just because I complained once about power loss at high temps in the NM desert. Autumn is very knowledgable and she fully understands I love my 8.

Lithia Mazda of Fresno:
Not enough info yet, moved here earlier this year but they are neutral so far. I get the feeling they are more numbers driven and don't take my concerns seriously. I'll give them more time and update when I get more on them.

 

Daphne mazda, daphne, al..............great service department worth the trip from mobile or pensacola........took my 8 there and felt welcomed and was very impressed with there communication and service time

 

Putnam Mazda, in Burlingame, CA.

This is the best dealership I've ever been to hands down. After all the trouble I had with Hayward Mazda (see the bad dealerships thread), I took my car to Putnam Mazda, and without even looking at the car they told me that they would be able to replace my starter and my battery no problem.

After I dropped the car off, they complimented me on how it looked. Their senior tech's name is Matt and he's extremely helpful.

So to sum it up...
Hayward Mazda, Dwayne and Rex = crap
Putnam Mazda, Pine and Matt = awesome

 

POSITIVE: Manhattan Mazda in New York
Bought an 07 Brilliant Black from Manhattan Mazda last week. I spoke with the sale manager Lou and within about 10 minutes he was able to find me a new 07 black touring at a reasonable price. The car was in Rhode Island so it took a few days to get here but there were no surprises such as lojack or satellite radio or extended warranty that I didn't ask for.

When I went to pick up the car my salesguy was nice enough even though he was late to our appointment due to a drop in customer from earlier in the day buying a car.

The car had some vinyl from the Rhode Island dealership on the trunk which the salesguy promised he would remove the next day (it was near closing at this point) and he made good on his promise. He even threw in a few free services to compensate me for waiting to pick up the car.

Overall I would definitely buy from these guys again and would even recommend them to my friends.

I came into the dealership with my own financing so the whole process had very little bs.


SERVICE: TBD. Great Neck is pretty far from me. Are they really that good for those of us that live in the city?

 

Manhattan Mazda has a very poor reputation for service. Yes, I've heard good things about Great Neck Mazda, and Wayne Mazda is very good - I use them. They're the largest Mazda dealer in the country and, until recently, Mazda was the only car they sold! I think they sell more RX-8s than any other dealer, too. (So I figured their mechanics "know" RX-8s better than other "multi-brand" dealerships.)

Wayne Mazda is about a 30-minute drive from the GWB.

 

Positive: Munday Mazda Houston, TX
I just want to thank the guys at Munday Mazda for helping me get a new engine even when my brilliant black had 78,000 miles on it. With no warranty they managed to make some phone calls and get Mazda to replace the flooded engine at no cost. Never again will I turn off the rotary monster when it is cold especially for a car wash . The good friendly attitude at this service department is a plus. If you guys live in the Houston area I highly recommend taking your ride there for any service needs. As long as you keep your service history Mazda will take care of you.

 

Munday Mazda, quite helpful, no bs. I did have to purchase a gas cap from then though because i've ran out of normal 40k mile warranty. he did inform me that i need to take my car in for rx8 emmision recall

 

I'll 2nd that! My warranty had expired last month, and what do you know? One of my taillights started collecting water. I call up and talked to Andrew first, and he said they could probably do a "Good-will" repair for me. I then talked to Sal, and he said that it would be no problem. How great is that? I went in the next day, had it ordered, and 2 days after that the part was in and it only took them 30 min to replace.

 

Jim Ellis Mazda - Marrietta Ga - Very Positive with my experieice with Service Department. Been going there for two years with my '04. Incredible troubleshooting and they dont fool around trying to patch a warrantee part, they replace it.