Mazsport Customer Service
 

As most of you know, the care has been at Mazsport since, oh, last May, for a type 2 turbo install.

We were initially promised the car back in 4-5 weeks, and had transport arrangements, as per the information from Mazsport.

We pulled the car out of the body shop in the middle of their work, to accomodate Mazsport.

We paid in full. And that's no small amount of cash, but that's what Mazsport wanted.

It seems the iginition problem has been rectified. We were told about 4 weeks ago the car would be ready to test....called for an update, and was told on March 5, there was no update.

I realize some good things take time. I also understand how to run a business, keep customers happy, and make promises I can keep and deadlines I can make.

To keep a customer's car for 10 months, (and counting), with minimal updates or no update at all, to me is in poor taste.

Rant done for now.:rant:

Sorry to hear

i feel so bad for you guys. i hear about the car and what you've been going through at the meets. i hope you dont have to wait much longer to have it finished. ps how much power you looking to put down with the kit?(if you dont mind telling)

Hello Vicky,
As I stated in the other thread I will be calling Roland this week with some good news! Thanks, Scott

wow this is kind of disturbing........wonder why it takes a year to install a turbo thats paid in advance?

wtf? dude i would be down there everyday. thats junk dude. id tell them i want my money back and bounce.

why am I getting a sense of deja vu? This is not the only time we've seen this happen at Mazsport. :icon_no2:

Evolution, significant refinements to something that already worked very well. I discussed it with the owner on multiple occasions and he wanted ver. 2.0.

I think everyone needs to remember there are two sides to every story.

not sure if the "two-sides-to-every-story" works here....

this is not the only case....i see a pattern developing...
and it doesnt take a rocket scientist to figure it out..

Two sides of every story there is.

We were promised the car back in 4-5 weeks. If you would like, I can start digging up the original e-mails.

Seems that the turbo wasn't perfected, but was on the market. I didn't know that until after the car was there. I can most likely find the posts about the ignition and insert them into the time table.

Of course one would want an upgrade, hell, we're in PA, the car is in FL, wouldn't it be easier to have the work done "while it's there"?

When you pay a company over $13,000 of money that could be making money, after they promise product delivery in a certain time frame, you wouldn't be upset?
We missed a whole show season, and are now all set to miss the beginning of another one.

Said comapny has had time to pack up send out the new ignition to customers, yet my car is still there....10 months later.

Roland can no longer deal with Mazsport, as he has waited for call backs that don't happen, and after the last call....Betsey telling him there is no update when he called for an update, pushed him over the edge.

We have been very polite, patient, and understanding during this whole process, but enough is enough.

I want my damn car back.

ok so its put out there now.....i cant blame you and regardless of refinements a year for a turbo is plain disturbing and disgraceful

^^
my sentiments exactly...

not a way to run a business

13k?! :o

10 months before someone posts about wanting their car back is more then fair.
Seems like mazsport makes some really nice stuff but needs a a ton of work on their customer service.

are they going to reimburse you any of the $13k for being overdue on their delivery time?

or stop starting new projects before finishing old ones.....but i guess the need r and d money from somewhere right?

if i remember correctly they were going to reimburse stick on his 20b swap if it wasnt delivered by a certain time

What I just cant understand, why would you have to pay in full up front? It's not like you could take the car without payment, and even if that was a concern for the party doing to work, they could draw up a contract, make a deposit and pay balance when complete. That is they way they do business where I currently work, and we do 30K plus upgrades on cars. Just from what I have heard here, this whole deal sounds kinda shady. I would at least ask for a refund on the interest that money could have made during that time.

never gonna happen......excuses is what will be seen....then fanbois....then vagueness.....it wont come out in public

Time will tell, I suppose. You will all know as soon as I know.:uhh:

and whyh cant you get a proper update?.....because there is none.......so why arent you prioritized?....cuz your not there to get on them....its sad

Again, I will call Roland with an update this week Vicky. We discussed further refinements and improvements in design I was making along the way and we agreed to go that route. We could have delivered a properly working kit several months ago but since it was at no additional cost to you guys, we opted for the more refined product. We will be wrapping it up and shipping it back very soon. Scott

personally $13,000.00 10 months and no progress or updates or anything to show is unacceptable. They should reimburse the $13,000.00 like YESTERDAY. It is sad to see establishments just conduct shady business and just sucker people into their hard earned money and cars.

Try contacting the BBB (better business bueru) and file a complaint. Everyone that has done business with them should life the claim and have them look into it and possibly shut them down and get the money back. if not get a law suit going. A year (roughly) and $13,000.00 and no product in return after a promised date came and went is unacceptable.

I'm sorry you have to endure such shady and unprofessionalism from that place...

No need to patronize me, Scott, I'm fully aware of what's going on. I believe you told Roland a few weeks ago that the car would be ready. He calls, is told that you are busy, and that you will call back...to no avail, as there is no call back.

And the car isn't ready.

What absolutely floors me is the last phone call he made...to get no update.

maybe roland should come post his thoughts as well......lets get both sides of the story out in the open.....thats allot of cash out there for nothing so far

/\ AGREED...it is only fair and from the severity of this situation it should be done 1. for customer service face value 2. customer appreciation value & 3. plain ol' work ethics

Answers are due and deserved after all this anguish.

Customer service is basically what all this boils down to. I made a 4 hour road trip just to replace a defective module for guages in a customers car last week, even when driveability wasnt affected at all. Thats the level of commitment i would exptect from a shop where I spent 5k, let alone 13k. The least that should happen is regular communication via phone.

Regular communication has occurred and the customer was offered and opted to wait for further refinements at no additional cost.

I usually dont post in these drama threads. But, is everyone reading Scott's posts? He stated the customer opted to wait for an upgraded kit that was not complete as of yet. Looks like part of the 10 month wait is customer impatience. If time was of such a priorty he/she should have taken the kit that was available.

I will agree the no call backs that were promised by Scott is unprofessional, but the 2+ years Scott/Mazsport has been on this board Ive only heard nothing but praise but both the products and support.

I'm confused as to why this is in the major horsepower upgrades section... it is a complaint about a turbo install... but really has nothing to do with the turbo at all...

Anyways, I havnt heard any past problems with mazsport, so I cant really make any comments on that. I'm undecided on this topic since I/we dont know every little detail that has taken place... if it has taken longer than expected, but the customer agreed to it... then the customer is just complaining. If Mazsport is legitimately trying but fails to update, then it's diligent work but poor customer service. If mazsport is just no being helpful in any way, the customer is right. Either way, it doesnt really affect whether or not I'll do business with them in the future.

I'm guessing after spending 13k, the OP doesnt want to buy a plane ticket from PA to FL just to stop by without any guarantee of what the results of the random "drop in" would be.

maybe there was just miscommunication somewhere?? why would you offer a customer an upgrade that wasnt even ready for nearly a year?

Ehh shinka your right this seems to be going on more and more with the, its also kinds retarded to make 2 threads of the same topic where Scott and her are cutting and pasting their answers

This isn't going to stop me from ordering stuff from mazsport

there is no cut and paste it was moved and renamed.....apparently communication has been minimal or not to the satisfaction of the customer and very vague....this isnt the first time they havent delivered on a timely basis.....and its in theis section because this is where most people that are interested in the kits will be surfing...

I stand corrected, the only opinion I will post here is that they are filling orders of parts when they have her car there. Personally the way I run our business is get the customers done then move on to the next project. But these things happen, they have a lot on their plate and by the sounds of it minimal staff to keep up with the demand

then as a normal business would do why not staff up or take on less projects?....work longer?....work harder?.....delegate and farm out?......something?...i take this personal because it has happened to a few people that i am friends with and some i am friendly with.....i hear thier side of the story and then from this site comes vague excuses....i just dont get it......when dealing with high dollar things you need to be up front, and expeditious......especially because people blindly put the money in your hands

Exactly what I'm getting at Chris they should have done something to combat the all the new business And research they have. I think its crazy how some places think 10 grand is chump change, its a 3rd of the cost of a loaded one new

Can a Mod move this thread to the Good Guy/Bad Guy forum? I see nothing that relates to major horsepower.

this was moved here on purpose by request to a mod :)

Roland here.

My thoughts are: I just want the car done. I understand that they have other customers too. Scott and I talked about the upgrade and of course I agreed to it, wouldn`t you? The upgrade, as we were told by Scott was supposedly perfected in November. That was four months ago.

I feel we have been extremely patient ansd understanding during the past ten months. I am disappointed.

I have asked my wife to hold off from posting this in the forum, but, after my last conversation with Betsey, my patience ran out.

I have waited for multiple call backs that didn't happen, which was usually on a Friday, so I would have to wait all weekend to start calling on Monday again. We found out a month ago that Fridays were not the best day to call, so I tried calling in the beginning of the week, with the same non results.

I stand behind what my wife posted. We have nothing to hide, or obviously gain from this.

I just want the car back.

Well they qoute 24 hours to install so I think even 2 months is long since they've had ignition upgrades for 2 months now... They should have their car back I'd be pissed if I waited that longn

I feel you 100%

I was in the same situation with the shop that installed my turbo kit! (which I will not name)

But It took overall 7 months to get my car back!

At least they didn’t ask me for money upfront.

I was very patient within the first few months however by the end I was very frustrated!

So I started to call as much as possible, emails every single day, I literary annoyed the hell out of them I think…. I couldn’t just stop by quiet often because I was pretty far away but I tried. (I even went one day and I told them to give me some tools and I will help out finishing it my self )

I have notice that a lot of turbo install (by different companies) do take long but 10 months or 7 months for that matter …. Not acceptable

I have never had a bad experience with Mazsport but I do hope you get your car back soon!

You will enjoy it much much more when you get back

I would recommend you to call everyday even if they tell you don’t call for couple days….
Email them for updates twice a day….. no matter what!

It worked for me and It seems like customer service for this kind of projects no matter what company you go with “will always be a little harsh”

You know what they say, “the sweet is as never as sweet without the sour”

I Think this happens with a lot of shops

For 13k and 10 months I'd like to believe this will be the cleanest looking turbo install of all time. Plus the highest output turbo kit that Mazsport has made. I understand refinement and making sure everything runs and looks ok, I'm a artist and I get the whole "My own worst Critic" but 10 months just wow.

As long as there were weekly updates akin to "We did this on Monday, Tues..ect" then there would be no problem but I fear it boiled down to updates of "The car is still here." I know I'm just simplifying here but that would tick even me off. I'm assuming Mazsport once the car is done will be handing copies of time sheets of hours worked on the car? I went to a local performanc shop and that is what they did, clocked in when starting work then clocked out when done, plus wrote down what they did. This just made sure both the customer and them would know what was going on.

I hope the car gets back in your hands sooner rather than later (before Limerock I hope!!).

The kit that we "opted to wait for" became available in November, after the car was there for six months. We had no idea that this would take another four months to install.

Has anyone else noticed that Scott has time to post in the threads, edit my posts out of threads in the Mazsport forum (but keep his up), pm me and others, and yet couldn't pick up the phone to call Roland?:squint:

i believe the reason vicky started this thread in there is that there was a threat of having her posts deleted...if it was in the Mazport section..

people may think im biased here because i am very good friends with Vicki and Roland...but its because of that..that ive been getting updates from them since the inception....

and per roland and vicki i have kept my mouth shut on this forum for most of the time that their car has been there...for obvious reasons....

if that were my car, i would have pulled it out of there in boxes if need be.....its just unconscionable....upgrades or no upgrades....:rant:

I'm really sorry to hear about your situation. I understand that custom builds take money, but why did you pony up the entire amount up front? Did Mazsport say all or nothing? To me it would seem reasonable to get a good faith deposit, then payment in full upon delivery.

wow they cant be that bad

it seems in the mazsport thread the same question was asked and mazsport edited it off...yes money up front.....that is why this thread was brought out into the open and can not be edited by them here